Customer Reviews

"So helpful and knows her stuff. Found exactly what we wanted and then proceeded and now we’re booked ??"

"Helpful in looking for solutions and alternatives. Friendly patient and efficient."

"Very friendly, good depth of knowledge on subjects, and quick responce with info we have used Vicki on many occasions and czn not fault her responcers"

"Very knowledgeable about all aspects of travel and prompt answering our queries. We gave Danny broad specifications for our trip and he came back with excellent options."

"I was understood and my wishes were acted on, this enabled my needs to be met very successfully."

"Linked us to holidays that suited our requirements. Polite and knowledgeable Always available to solve any problems should they be required"

"Nicky had all the answers to our questions and was very knowledgeable and helpful in arranging and booking our cruise."

"Listened to what we wanted ( that is the key to a good sales person) and suggested a few ideas. As we didn't know anything about the countries we were booking, we put our trust in her. She explained everything to us and we asked lots of questions. She answered and was very patient with us."

"Prompt replies to queries and booked us up straight away once we had decided our itinerary. Friendly service . Highly recommended."

"Danny knows his stuff & is very easy to work with & efficient."

"Aurelie listened to what I needed. Fast emails detailing all the details of the package. Any queries I emailed her were answered immediately and she also got our hotel at a much better price saving us a huge amount of money. Very impressed with her going the extra mile and being very attentive to all my enquires."

"Katrina is so easy to deal with and totally understands what we like and want in our travel."

"Prompt response to my phone enquiry. Face to face appt arranged soon after. Very helpful initial advice meant a we could refine our travel plans to incorporate our most important ‘wishes’."

"Excellent Service"

"Her knowledge of Avalon cruises"

"I'm booking a river cruise for myself and sister in law. Kate is extremely knowledgeable on all aspects and very easy to work with."

"Provided options, gave great advice, and was willing to go the extra mile."

"Dhawai was very professional and helpful with booking our trip. Everything explained and emails received promptly."

"Good what we needed first time. Listening to our requirements"

"Very easy to deal with and understood what we were afte"

"Good communication and following up on proposed trip/travel."

"Exceptional customer experience with Karen. Nothing was too much trouble."

"Listened carefully to our goals and needs. Answered all of our questions , so patiently too:) Bea guided us knowledgeably through our trip planning & even involved others in the office who gave advice based on their petsonal travel experience."

"Mairead quickly comprehended our travel concepts and came up with a selection of options from which we were able to make our selections."

"We have always corresponded by email, so last week was our first face-to-face. Charming, hard working Tania who has always been super helpful. Her email replies are prompt and very accurate for my requests."

"He listened to our brief and totally got it. It helped that he also had first hand knowledge of places we were wanting to visit, and also gave us some handy tips."

"Great communication, helpful information great at offering different options and dates can contact at any time cheerful personally and fun to deal with"

"Excellent service, prompt and understood our requirements. Explained everything very well, gave detailed options as to how to optimize our time away.We would definitely recommend Janine as a travel consultant."

"Michelle's experience and knowledge of S E Asia, where we wanted to go and what we wanted to do was invaluable. Nothing was a problem and the whole experience was seamless. Our complete package was arranged there and then on the one visit."

"Very informative, about details for the trip."

"Knowledge and friendly with information on our travel requirements"

"Jason is always friendly and efficient."

"past expiance"

"Great communication. Theresa heard what we were looking for and gave top advice. She worked so hard to find the best options having a short timeline to get things booked in time."

"We have used Suzanne at house of travel for most of our overseas travel for quite a few years. Because of her knowledge and experience we have been 100% satisfied with the arrangements."

"For many years Angela has been our travel consultant. She is always very efficient and most obliging. She has had to arrange some pretty complicated itineraries at times and we have never had a problem with the bookings she has made for us. We absolutely would recommend her to others."

"Patrick has gone above and beyond helping us with our holiday details. His energy and experience is so great when you are wanting help to organize places that you don't know anything about. I would highly recommend him."

"We have found Katrina extremely helpful, friendly and very efficient. Katrina responded quickly to making an appointment for us to meet with her. We wished to do a European River Cruise and Katrina was able to give us a good overall understanding of European River Cruises. Katrina has responded quickly to our questions and we have booked a Cruise in 2026."

"He is pleasant, efficient and has a sense of humour. Just recommended a friend book with him also which he has"

"Great communication, very detailed knowledge and great to deal with."

"Promptly made my bookings ensuring I got the cabin and plane seats I desired."

"Claire responded promptly when I had a query on the planning of our Sydney Weekend Get-away."

"Tania is a consummate professional, who really knows her stuff! We were provided with detailed information and advice about my proposed trip, and I was therefore able to make informed decisions."

"Friendly and booked us on the cruise straight away. Lots of helpful info."

"She's the nicest and most professional travel. Agent."

"Friendly, efficient and knowledgeable."

"Very helpful & knowledgeable,"

"Debby listened to what we wanted and was happy to accommodate our request for looking onto different dates."

"Dee help has been very timely and flexible. I gave her a big list of requests and she has satisfied all of them! Despite several changes to my original plan, Dee has been quick to come back to me with her suggestions."

"she helped me get a great plan for my holiday at the end of the year"

"Karen is our long time travel advisor Very helpful,alway welcoming & friendly A pleasure to see & deal with Karen"

"Prompt response and helpful information. All requests promptly actioned."

"Nothing was a problem for her and the promptness in which we gad a response to our questions."

"Lisa has got a fantastic personality, she is very professional and goes extra mile without being asked"

"Promptly answered emails. Sent me a photo of what the cabin would look like and made the experience quick and simple. I liked that my trip could be booked over a few emails, rather than having to make a trip into a store."

"Very helpful and efficient Organized everything I required in a very short time"

"Fab lady great service Very knowledgeable"

"Mel is always a pleasure and goes to no end of trouble to ensure our wishes are met."

"nice to deal with. very helpful"

"We told Alydia want we were looking at, for how long we want to go for but basically, we wanted to chill and relax on our vacation. Alydia came back with some great choices and prices and advised us what would best suit us for when we wanted to go. We have used Alydia a few times now and found the same awesome service and willingness to help us in any way, even with last minute changes."

"Lisa listens to what we would like to do, comes up with suggestions and helps to find more affordable options. Always appreciated. Lisa also responds promptly with any queries and updates."

"Anna was informative,told me day trips in the USA gave me links to look at.????????"

"Always answers questions and gets the arrangements for flights sorted as soon as possible"

"She is very easy to communicate with, accommodating in her service, and immediate in responding with feed back."

"We have used Sharon as our travel advisor in the past and have found her to be efficient and reliable on all matters. This why we are once again asking her to help us plan our next holiday."

"Excellent service. Very easy to deal with. Super Cooperative. Nothing is a problem.Lovely to deal with. Will keep dealing with her for as long as she is around."

"Very helpful in arranging a future cruise (still a plan in action). Will be very happy to continue our interaction with Natasha. For a previous cruise (two rears ago) we dealt with James of the Riccarton branch who was equally effective as an adviser"

"She is very efficient, highly knowledgeable, had great manners and people skills. Does always perfect job."

"Amy was so helpful, nothing was a problem, got back to us with every query, had us booked on our holiday in no time. I would highly recommend house of travel to book your next holiday, but most of all highly recommend Amy."

"Dhawal made great suggestions and found an even better option than what we were looking at"

"Prompt response, reliable, helpful and friendly"

"very efficient with very good and quick communication"

"Donna was most informative and provided us with all the information we needed. She helped sow seed for other ideas about what we might wish to do and where we might wish to travel."

"Lisa was very quick to respond to our queries & assisted us to refine our plans. She then offered various helpful suggestions. She then made our bookings. We were very impressed with her professional & efficient manner when dealing with us. She was a pleasure to deal with & we would highly recommend her to anyone seeking travel advice."

"My initial query, and subsequent booking were made with someone who unfortunately had to leave at short notice. Carol very quickly picked up on where I was at, answered one or two questions I had, and payment was completed."

"Rochelle always gives good advice and knows what I will and won't like."

"Very helpful Attt"

"She was vey knowledgeable and joyful for our holiday experiences and adventures we were booking -she discussed every option required for a less than confident traveller like myself /brought excitement to our travel plans —approachable if we wanted to amend plans last minute which required sometimes a bit of manoeuvring"

"Fast, efficient. Great communication. Adrienne kept us up to date with all the information. Absolute superstar"

"Her professional. manner and attention to detail gives one every confidence of a satisfactory outcome."

"Taylor understood what we wanted so her recommendations suited us without having to go back and forward a lot. She was very responsive as well, anytime I sent an email with a query or question she responded within a couple of hours."

"Travel plans were booked very promptly with great interaction"

"Alison is the Consumate agent ...Brilliant"

"Jenny is superb. Her knowledge and experience and ability to connect everything we wanted together has made for a great trip plan. Her attention to detail and care for us as people is outstanding. She certainly goes above and beyond."

"Quick, Efficient and very Knowledgeable"

"She is a top rate operator and takes the trouble to find great ideas for us."

"She was very helpful and gets straight back to you if you have a query"

"Kathie was very responsive, listened to my requests and made great suggestions for other travel options"

"Very easy to talk with. Had all the relevant information I needed."

"The personal touch"

"Me and my partner went in with a very brief description of what we want. Nicole had very good knowledge and found the perfect trip for us with in 20 minutes. Her communication was very prompt and nothing was to hard"

"Alison was helpful n assisted us with all our booking."

"Good service and very helpful. Lisa was great at organizing our holiday."

"We have used Amanda previously to help us curate out travel adventures and she has always been great to work with and keen to help us improve on our original plans. She knows our preferences and continues to be proactive in anticipating how we like to travel."

"Brydie always makes you feel satisfied re travel assistance. Is always available for help ect."

"Very helpful advice from Bea on our proposed travel plans and was able to hold the option over a weekend whilst we consulted family."

"He went out of his way to help us with our booking"

"Prompt friendly helpful advice Bridget secured the best options for us and amended our plans as we altered our wishes."

"Emma always listens to what we would like and then makes the arrangements accordingly"

"Listened to what travel plans we were considering and promptly put together a itinerary to satisfy those plans. Absolute pleasure to deal with Karen."

"Maryann was lovely to deal with. She helped find us the best deal and dates for our dream rhine river cruise. Look foward to more dealing with her to plan the rest of our trip."

"Dennis always listens to what we want and is also able to give us great ideas."

"Cheryl has been our travel agent for years and we have never had anything go wrong. Cheryl is so friendly and knowledgeable, nothing is too much trouble - she really is the best"

"Very helpful and knowledgeable. Pleasant to work with."

"We talked broadly about what we were looking at and where to go, and Glen sort of filled in the blanks, finding the right combinations. In no time, we had started confirming bookings."

"She's courteous and down to earth, and usually responds promptly to our requests."

"Jenny provided me with all the information we needed to make a decision in a prompt, professional and friendly manner. She reserved the best option for us so it couldn't be picked up by someone else, and got us the very best price she could for our cruise. Highly recommended!"

"friendly, good knowledge of the product, no time wasting."

"Couldn’t successfully book what we wanted online .Maxine did it in a day for us."

"Still in the process of our travel arrangements but responds quickly to questions we have and gives options we hadn't thought about."

"Very knowledgeable on the river cruises."

"She pulled our holiday together very swiftly, and effectively."

"Nicky always gives great advice and keeps us informed. We trust what she says as she has experience and knows what she is talking about"

"She listened to our ideas but also gently persuaded us of alternatives and saved us money in the process. Very professional, yet engaging, with lots of experience and patience."

"As per usual, Dennis served us as if were his only customer."

"Brigitta kept us well informed and always goes out of her way to get us great deals."

"she knows exactly what we want and tries her best to achieve it"

"Very friendly and professional, with very good knowledge."

"Jackie is an experienced travel agent and is so helpful and knowledgeable"

"Friendliness and willing to listen"

"Dhawal was very welcoming, fully understood my needs and responded accordingly."

"Excellent Service. Takes care of the details"

"Although we are in the pre-planning stage of our holiday next year, Debbie has been very helpful with suggestions for travelling to and from our destination and has been able to answer all our questions to date."

"Emmie has delivered on all our request for options."

"Jenny has absolutely got us the best price for our cruise and the bonus of the land/air credit is much appreciated. So easy to chat to, highly recommend her."

"Nothing was ever a problem for Aurelie and she always had a smile"

"Very prompt and efficient service. Travel program sorted very quickly with good communication. Got onto queries and a small issue quickly with speedy reply."