HAL Ship Koningsdam
Denali, Alaska
Noordam in Alaska
Holland America are an award-winning cruise line with over 150 years of maritime tradition. Imagine yourself sailing to breathtaking destinations like Alaska, Asia, Europe, or transiting the Panama Canal to the Caribbean, enjoying world-class entertainment, indulging in fresh regional cuisine, and unwinding in the spa sanctuary at sea.
With destination rich itineraries and smaller ships Holland America offer a traditional style of cruising with fantastic food and great service
Alaska is a special destination and Holland America will look after you there like nobody else. Their history in the region means they have the best berthing locations, premium access to Glacier Bay National park and even have their own lodges in Denali National Park
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Mediterranean Seasides & Ancient Cities
Visit archaeological sites and traditional trattorias in the Eternal City of Rome during a two-night hotel stay before joining Oosterdam for an unforgettable Mediterranean voyage. Visit the charming city of Gibraltar, the UNESCO World Heritage Site of Valletta, Malta, and the timeless treasures of Egypt. Your journey concludes with an overnight hotel stay in the ancient city of Athens.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Oosterdam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 11 Jun 2026
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Panama Canal, Inca & South America: Chilean Fjords
Experience the Latin passion of Buenos Aires as you embark on the ultimate South American adventure — from the fabulous birdlife of the Falklands and Chile’s maze of massive glaciers, to the rich history of Peru and the mighty locks of the iconic Panama Canal. Enjoy more time ashore with overnight stays in Argentina, Peru, and Panama.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Oosterdam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Flights are additional
Departs 9 Mar 2027
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Legendary Australia Circumnavigation
Embark from Sydney’s iconic harbour on this roundtrip cruise around Australia, including Papua New Guinea. Encounter diverse landscapes and unique wildlife — from picturesque Kiriwina Island, rich in history, and indigenous art in balmy Darwin, to enchanting Kangaroo Island and the pint-sized, big-attitude Tasmanian devil. Enjoy more time ashore with overnight stays in port in both Perth and Hobart.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Noordam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Flights are additional
Departs 15 Nov 2026
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Legendary Solar Eclipse with Greenland & Scotland
Embark from the dynamic city of Rotterdam on an epic voyage that weaves together raw natural beauty and Viking heritage — from Norway’s soaring cliffs and storybook villages to Greenland’s vast, ice-sculpted wilderness. Marvel at Iceland’s otherworldly landscapes and witness a rare solar eclipse from an extraordinary vantage point — onboard your ship near Iceland. Enjoy more time ashore with an overnight stay in Edinburgh.
Please note: Visits to Greenland are subject to weather and ice conditions.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Nieuw Statendam enjoy B.B.King's Blues Club for Memphis R&B, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Flights are additional
Departs 25 Jul 2026
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Vancouver, Alaska & Waikiki
With its striking mountain vistas, vibrant arts scene, and diverse cuisine, Vancouver offers plenty to explore during a two-night hotel stay before you join Koningsdam. Then set sail with Holland America Line®, renowned for over 75 years of exceptional Alaska journeys, to discover glacier-carved fjords, abundant wildlife, and the rich history of Alaska’s Inside Passage. Conclude your holiday in style with a stopover in Hawai‘i on your flight home, where you’ll bask in the sunshine of Waikīkī and savour sunset cocktails during a four-night hotel stay.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Koningsdam enjoy B.B.King's Blues Club for Memphis R&B, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 14 May 2026
2026 DEPARTURE
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Alaska, Denali & Yukon Cruisetour
With striking mountain vistas and a thriving art and theatre scene, Vancouver offers plenty to see and do during a two‑night hotel stay before you board Nieuw Amsterdam® to set sail with Holland America Line®, renowned for over 75 years of exceptional Alaska journeys. Journey through glacier‑carved fjords along the Inside Passage, spot wildlife in the majestic Denali National Park & Preserve, and uncover Gold Rush history and Native traditions in the untamed Klondike region of the Yukon. This Cruisetour combines the best of an Alaska cruise with an unforgettable journey into the heart of Alaska’s interior.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program. On the Nieuw Amsterdam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 15 May 2026
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Arctic Circle Odyssey
Explore Pike Place Market — a beloved Seattle icon for over a century — during a two‑night hotel stay before joining Noordam. Then set sail on the Legendary Alaska Arctic Circle Solstice voyage, a hallmark of Holland America Line’s more than 75‑year legacy of Alaska exploration. This immersive journey features glacier‑carved fjords, diverse wildlife, and lesser‑visited ports including Valdez, Nome, and Kodiak Island, along with the exciting milestone of crossing the Arctic Circle. You’ll also enjoy more time to explore with an overnight stay onboard in Anchorage, offering a richer connection to Alaska’s rugged wilderness.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Noordam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 5 Jun 2026
XMAS CRUISE
LAST CABINS
Festive Indonesian Odyssey
This Christmas, unwrap the magic of Southeast Asia with Holland America Line as you cruise roundtrip from Singapore through the enchanting Indonesian archipelago. Celebrate the season in style with sun-soaked days exploring Java’s cultural treasures, the spiritual beauty of Bali, the laid-back charm of Lombok, and the wild wonder of Komodo Island. Enjoy a warm, worry-free holiday surrounded by crystal-clear waters, palm-lined beaches, and the vibrant spirit of island life.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Westerdam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 18 Dec 2025
Asia with Holland America Line
Set sail on an unforgettable journey to Asia with Holland America Line® and be captivated by natural wonders, ancient traditions, and lively capital cities. Choose from 13-night discovery cruises to immersive 28-night collector cruises.
Click here to view full itinerary and pricing details for Oct 2025 to Apr 2026 Sailings
Click here to view full itinerary and pricing details for Sep 2026 to Dec 2026 Sailings
Click here to view full itinerary and pricing details for Jan 2027 to Apr 2027 Sailings
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Serene Temples & Bustling Markets
Departs 12 Oct 2025
Northern Europe with Holland America Line
Set sail on an unforgettable journey to Northern Europe with Holland America Line® and be enchanted by the fairytale landscapes of Norway's majestic fjords, Iceland's dramatic lava fields, and England's iconic castles, from a 7-night getaway to an immersive 42-night Arctic crossing voyage.
Click here to view full itinerary and pricing details for Aug to Oct 2025 Sailings
Click here to view full itinerary and pricing details for Apr to Sep 2026 Sailings
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Majestic Fjords & Gothic Castles
Departs 30 Aug 2025
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LAST CABINS
South Pacific Odyssey
With a vibrant nightlife, and stunning harbour, enjoy an overnight hotel stay in Sydney before joining Noordam to set sail on an unforgettable voyage with Holland America Line. This cruise visits the balmy shores of Queensland and the idyllic Islands of the Pacific including Papua New Guinea, the Solomon Islands, Vanuatu, Fiji & Tonga. And, with Noordam sailing into Auckland, there's no need to worry about a flight home!
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Noordam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs 3 Jan 2026
Noordam Downunder with Holland America Line
Set Sail with Holland America Line onboard the Noordam and discover the beauty of our landscapes in the South Pacific, from epic transpacific voyages to cruises through the Pacific Islands, including Papua New Guinea, across the Tasman to the big cities and charming towns of Australia, and along the shores of New Zealand from the Bay of Islands to Milford Sound.
Click here to view full itinerary and pricing details for Oct25 to Mar26 Sailings
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Noordam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Natural Wonders & Iconic Harbours
Departs 12 Oct 2025
BOOK EARLY & SAVE
Alaska with Holland America Line
Book early for 2026 and save up to 60% on top amenities with Have It All™ Early Booking Bonus
Enjoy valuable inclusions like Shore Excursion Credits, Specialty Dining, Gratuities, an Upgraded Beverage Package, and Upgraded Wi-Fi. T&Cs apply.
Click here to view full itinerary and pricing details for Apr to Sep 2026 Sailings
Set sail to discover the glacier-carved fjords, diverse wildlife, and rich history of Alaska with Holland America Line®, renowned for over 75 years of exceptional Alaska journeys.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Mighty Glaciers & Wonderful Wildlife
Departs 25 Apr 2026
Holland America Line Fleet 3
Koningsdam®
The first of Holland America Line's Pinnacle-class ships, Koningsdam combines 21st- century elegance and nautical tradition. Inspired by music, her design features fluid lines, light-filled spaces and innovative, new dining and entertainment venues-from the dazzling, two-story World Stage to Music Walk, with Lincoln Center Stage, B.B. King's Blues Club and Billboard Onboard.
Eurodam®
Holland America Line's first Signature Class ship, Eurodam epitomizes grace and excellence. Test your music trivia skills at Billboard Onboard or catch a performance at the stunning World Stage. During the day, head to top-level decks to play pickleball at sea amid an ever-changing ocean backdrop or rejuvenate with therapeutic spa treatments at the Spa & Salon.
Noordam®
Named for the Northern compass point, Noordam features museum-quality art - from 19th-century oils to contemporary photographs of music greats Dizzy Gillespie and B.B. King.
Kelly-Ann Patterson
House of Travel Lower Hutt
With over 20 years in the industry, I’m lucky enough to turn holiday dreams into unforgettable experiences. I specialise in family travel, group getaways, solo adventures, and special interest trips, helping clients craft memories that last a lifetime. Whether I’m working with long-time clients or meeting new faces each week, I’m always excited to bring personalised travel dreams to life. Outside of work, I’m a proud Mum to two teenage boys, and if I could, I’d be carting around my beloved golden labrador on every trip! Passionate about what I do, I’m always ready for the next adventure—both for my clients and my own family. I’m always up for a chat, or even better, pop into the store and say hi!
Kelly-Ann
Sindy Jones
House of Travel New Plymouth
I've been on overland truck trips for months on end, long extended self-drive adventures, ocean cruises and riverboats, coach tours, small group guided journeys and done independent travel, visiting 60 countries in 6 continents along the way.
I'm always looking forward to my next adventure and love helping clients get the most from theirs.
Sindy
Jessica Osbourn
House of Travel Papamoa
I have always been a lover of travel, family holidays as a child sparked my love of seeing the world. I was born in England, moving to New Zealand with my family at the age of six. Drawn to the outdoors and the natural beauty of the world, I enjoy nothing more than exploring new landscapes, immersing myself in local living or being a major tourist. Whether that’s wondering narrow streets, exploring a big city or lounging on a sun-soaked beach.
In addition to my knowledge of travel, I'm currently training to become a Contiki champ with a passion for adventure and a love of meeting new people, I am eager to help you plan your own exciting Contiki, Top Deck, G-adventures or Intrepid tour and create unforgettable memories.
I was fortunate enough to be sent to Disneyland California and loved every aspect of its adrenaline packed adventure. It is an unforgettable trip and I cant wait to help others book their magical Disney holidays.
With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.
Cherone Wilson
House of Travel Howick
Travel has been a constant in my life since my OE started with a classic Contiki trip through Europe, followed by working in London and traveling through the UK, Turkey, Egypt, and Israel. I also spent a year working in Iceland—a now trendy travel hotspot—before returning to New Zealand.
In 2000, my family moved to the middle east living in both Saudi Arabia and Bahrain, which provided an exciting base for exploring nearby destinations. We had unforgettable holidays in Austria, France, the UK, Cyprus, Egypt, Jordan, Turkey, Sri Lanka, and Kenya.
Returning to New Zealand marked a new chapter of travel, this time without children. Recent adventures have included Vietnam, India, China, Peru, and Cambodia.
My travel career started with Singapore Airlines and since 2019 I’ve been consulting at House of Travel in Howick. I love talking and connecting with clients, listening to their travel dreams and turning them into memorable experiences.
Whether you're looking for an island getaway, relaxing cruise or an exciting adventure, I’m here to help you plan the perfect trip.
Travel is an adventure that brings the world to life.
Cherone
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Frequently Asked Questions
How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
