Frequently asked questions

Browse through our helpful FAQ section.

HELP WITH STORE BOOKINGS

For assistance with your store flight booking with House of Travel, please phone 0800 713 715 

Find your store details for full contact information, location and store hours.

FIND A CONSULTANT

Search and connect with one of our experienced travel consultants

HELP WITH ONLINE BOOKINGS

For assistance with your online flight booking, please phone 0800 355 999 (International callers dial:+64 3 357 3021) or email help@hot.co.nz during the business hours below.

Customer Support Hours:
Mon - Fri: 8.30am - 12.00am
Sat - Sun: 9.00am - 5.30pm
Public Holidays: 9.00am - 5.30pm

For urgent enquires outside of these hours, your call will be answered by our after-hours team. 

Please note: If your call is not related to travel within the next 48 hours, you may be asked to contact our Customer Service team during standard business hours.