Customer Reviews

"Sarah has an infectious personality , infinite knowledge of all travels , efficient , committed to giving you the best vacation .At all times totally professional listening to hat you want and desire on your trip Uou can see she has the total respect of her team and like her clients her staff feel valued Tgeir is a nice positive ambience in the office ."

"She was kind helpful & understood our needs"

"Friendly, helpful, happy to look at many different options, suggested better options when she couldn't find a solution"

"Fiona Muir was extremely helpful, altogether an easy and smooth process. All questions or concerns were answered without hassle."

"Super efficient and quick in getting quotes and making changes for a busy travel period. I love booking through House of Travel Albany, they make it such an easy and stress-free process."

"Bea is always very helpful and gives us the best options. BEA GOES OUT OF HER WAY TO FIND US THE BEST DEAL."

"Very helpful"

"She was super helpful and knowledgeable. She made us even more excited for our trip!"

"My travel agent at House of Travel was away but I needed to book a quick and unexpected trip to the States over the holidays. I came in to the Northlink branch, and Liz was amazingly helpful I getting my trip sorted out. It makes me feel super-confident I have picked the right travel agent because I have had nothing but excellent experiences and customer service from House of Travel Northlink."

"Great quick & expert service."

"Very 'tuned in' to what we were wanting"

"Brendan went to great lengths to to find exactly what suited our needs."

"Kyla makes travel easy and fun. She organised again an amazing holiday for me, managing to get everything I wanted to do into my holiday, always replying promptly to any questions and queries."

"Princess is very friendly and approachable. She's done her best to provide quality service and best options for us. She's been very prompt in replying to our questions. Has helped us a lot with our situation and has been very understanding and cooperative."

"Really quick getting back to us on every request or query we had. Very helpful."

"She was luvly. Listened to what we wanted, and provided excellent advice."

"Explained everything in detail step by step"

"Sarah is lovely to deal with and understands the standard of accommodation that we’re looking for."

"Excellent communication when making appointment. Lisa listened to our travel ideas and helped us make the decision to do a self drive tour. She gave us lots of other options to consider as well. She made the booking of our flights seamless and took on board all our needs."

"She was helpful, came back with answer and when I had more questions came back to me again. Gave me options on what I have asked about that I was looking for. Also, gave me opinion about the two tours so I could make the best choice."

"Jenny is friendly and knowledgeable. She was clear about the questions she needs answered to help us make the most of the trip we are planning, and we have confidence that we are taking best advantage, guided by her."

"She was super friendly and open to hearing what we wanted. She gave us suggestions and helped take some of the pressure off by organising flights and accomodation."

"Holly went into details she was very patient as I have quite a few problems with travel and she accepted them and helped she was polite and friendly"

"Firrst time met Maia, lovely friendly helpful young lady"

"Very friendly"

"Nicole is excellent s she mentions and deals with all the extras etc without prompting and we would alwaysdeal with her, Many thanks Nicole"

"I appreciated Jane's prompt and clear communication. She also offered different options that allowed me to make informed decisions and book with confidence."

"Despite me travelling to London from Melbourne via Sydney, Rachael efficiently organised travel for my sister and me, including my two Australian flights. Although we were planning to travel Premium Economy, Rachael alerted us to the very small difference in price between that and Business class, for which we're REALLY grateful!"

"Thorough explanation of procedures for entry requirements and provided options for dates and fares."

"Sam is so easy to work with, she took the details of what I wanted and gave me literally the best options available for my criteria. No messing around trying to upsell or switch sell me, just what I wanted for the price I wanted. A+ service, she's an absolute pro as always."

"helpful, informative, friendly"

"Pam is just great in helping sort the best flights. Great job Pam!"

"Great on line communication followed up with straight forward booking I. Store"

"So efficient and easy to deal with. She was very considerate to my needs"

"Always helpful, prompt and no fuss service."

"very efficent got back to me with price got the seats i wanted all very smooth"

"Timely reponse, remembered our family requirments and names, good suggestions and options"

"She followed up very quickly and came up with good choices. She also has a lot of travel experience."

"Very efficient and friendly"

"very helpful in helping arranging our next trip"

"He listened to what we wanted and made a big effort to find what we required. Excellent communicator. Very satisfied - have used Graham before, and we will use him again."

"Kali was friendly, knowledgeable , accommodating and gave good advice."

"Every thing was easy and uncomplicated"

"Very prompt and professional service"

"A very helpful and patient person"

"Prompt replies, accurate and detailed information."

"He was very fast in all he did: communication, approach, information, understanding…"

"Jonathan was very helpful and knowledgeable explaining the various trips avaliable and what to expect on a river cruise ship."

"We have had Rochelle book a few trips for us over the years so we went back to her. She spent time answering our questions we had and helping us with air fares, accommodation, insurance etc"

"Debby always goes above and beyond and makes sure she attends to detail."

"Adrienne gave me good advice and was able to book the dates my Sister and I wanted at a reasonable price."

"He was able to answer all our questions and also give us options for the travel dates we requested. Nothing was a bother for him."

"Sarah was very helpful, listened to us. Gave us lots of choices. Knew her job well. Fun to work with. Found us the best deal . Explained everything to us. Very lovely and engaging person."

"efficiency"

"Pleasant staff, helpful and quick to sort out my travel arrangements."

"Very pleasant nothing was too much trouble"

"He is thorough, easily approachable, looks at all angles to get the best experience for us."

"Fast communication, clear understanding of the brief given. Very helpful to someone who has never travelled internationally before."

"It was a really easy holiday to book, especially as I'm traveling on my own. Teri has provided accomodations for the night before and airport transfers. Which was my stress point on how to get to my hotel"

"Great communication skillls - really engaging & listened precisely to our requirements"

"Debra provided open and honest information for our holiday and had some really good ideas for us whilst working with an agent at our destination. We are looking forward to seeing the itinerary once complete."

"Sarah is very helpful and imformative, nothing is too much trouble for her."

"Efficient friendly thorough"

"Emma always listens to what we would like and then makes the arrangements accordingly"

"Helpful, knowledgeable and great to talk to!"

"Bea understood.exactly what I needed and was able complete and confirm the transaction within 24 hours"

"Claire listened to exactly what I wanted and needed, and actioned and completed my bookings within 48 hrs of my first contacting her. Brilliant"

"Very positive and helpful with all our concerns. Totally satisfied with assistance and advise given."

"."

"great serve, listened to us and our needs."

"I emailed some things that I wanted and she managed to give us a great package including everything I askwd about, followed it all up and made sure we had everything, it was so nice to get everything booked within the day of our query and not be confused or doubt what we had done"

"Darren is so responsive to queries - even after hours (needs to stop that!). Gave options and always looks for the best for his client. Even small requests don't seem to be a hassle for him."

"Great communication and knowledge of travel generally."

"I was very specific in what I wanted and Claire managed to get the dates and times perfect for us."

"Jonathan made us instantly feel comfortable. His knowledge was exceptional, and he made the experience about what would work for us rather than his experiences."

"Listened to what travel plans we were considering and promptly put together a itinerary to satisfy those plans. Absolute pleasure to deal with Karen."

"very quick reply, very easy at my end. she understood what I wanted. nothing was too much of a problem. she was enthusiastic"

"Prompt reply Adding airpoints Offering travel insurance"

"She was amazing! I felt like she went above and beyond. She listened and made changes as requested but also ensure we got the best deals possible! I can't recommend her enough! I have already passed her details on to my sister!!"

"Amy is always very friendly and helpful, she listens to what we want and is very efficient."

"Goos service, friendly"

"Brilliantly helpful and described options very well."

"We were overwhelmed with choice but Brendon was able bring it down to exactly the travel package we were after. Listened to everything we said and delivered perfectly."

"Melissa is always efficient, friendly and professional"

"On the day we inquired about travel she responded with the full itinerary, air travel and costs. that afternoon."

"Her knowledge of the travel business and persistence in finding me what I wanted (it wasn't straightforward!) Also her promptness in responding to me."

"Prompt reply, listened & understood our priorities. Appropriate options offered. Experience & tips shared."

"Lee is always so efficient, and easy to work with, she always answers every question promptly that is why we keep coming back to Lee even though we have moved out of the area."

"She was very professional, very friendly and gave us all the information we would have in a very short time. We couldn't get a better travel agent."

"Deepti was welcoming and very helpful, she listened to us and provided solutions quickly and efficiently."

"She was very quick to respond to my request."

"Found us a great deal that suited what we wanted."

"supplied the accurate information that was asked for"

"Very professional friendly and knowledgeable"

"She is always considerate to my wants and needs snd listens to what I would like for my travel plans"

"Good and quick service"

"Because she went over and above to help us we needed urgent travel and she made it so easy for us"

"The whole experience was a pleasure, made so easy, because I use Kylie when ever I go away she knows exactly what I like in every way"

"Clear and timely communication and pleasant to deal with"

"went over and above to deal with all my requests"

"Brent has professional manner that’s welcoming he is friendly with a great sense of humour & he openly listens to what we say.He always comes up with great travel options that are personal and affordable he never tries to push things you don’t want to do.He always goes the extra mile & we trust him and can’t recommend him enough."

"Nothing was a problem and Claire was happy to contact us after hours which suited us."

"she's kind ,pays attention to detail and looked for all options available to suit my dates and resources ."

"Friendly manner with plenty of suggestions regarding what to do to make our trip a memorable one."

"Only contact we have had was 1 phone call to innate a query and followed by email to plan holiday we havent heard anything from her since booking the trip and sending payment although we popped into the branch on a Saturday unfortunately she wasn't working that day and we dealt with Zoe who seemed very friendly and helpful with alot of knowledge for another upcoming holiday that we talked about."

"Pretty straight forward. I emailed with my interest in the F1 in march. He came back and confirmed he had two places available. I confirmed to take this places and sent the deposit. So that's where we are at at present"

"We talked broadly about what we were looking at and where to go, and Glen sort of filled in the blanks, finding the right combinations. In no time, we had started confirming bookings."

"Anna made booking our trip so easy"

"Tania was great, very helpful and had our bookings completed very quickly."

"He was very patient and helped me sort out my itinery,until I was satisfied with it."

"She was amazing to deal with. Nothing was a problem and made me feel like I've made the best choice for my hoilday. Would recommend her to everyone who is traveling overseas"

"Emma was very patient and professional when my partner and I came into enquire about Rarotonga ..but we decided to go to Bali instead. Emma found us great airfares plus accommodation. Yah now can't wait until May ??"

"Yes very efficient and made it easy for me as l was booing for some else"

"Paul Reid was very prompt, considered all our requests, gave us his expert advice overall, obtained multiple options at different price points for our consideration, personalised communications"

"Very friendly and very helpful. Second trip we have booked through her and will keep going to her for all the rest."

"I liked that he didn't give up on finding a solution that worked best for me and my wife's trip to Spain next year, or in his own words, "I am determined to get this sorted for you both" which he did."

"Very helpful,"

"Pia followed up and even though I kept getting confused with dates, she got it all spot on."

"very happy with our booking. Monica the consultant was very helpful & was very switched on. Thanks Monica"

"Very helpful when I asked for the same unit at resort and very helpfulmwith the flights"

"Extremely knowledgable and efficient. Goes above and beyond, have been using Sarah for years to book, advise and assist us with issues whilst travelling and she has been amazing. Would not use anyone else!"

"Listened to what we require"

"Such a nice person to talk to, very noligable about where we wanted to go, kept us updated on any changes that we have made, told us places of interest, such a great person all round"

"Friendly quick help from Fiona. Then quick follow up with information sent online."

"Greeted with a smile. They were preparing to host an evening event but stopped to attend to me. Great knowledge. Kind and friendly. Travel insurance was well explained and suggested good ideas to help break up the long haul trip."

"Very nice person who listens to would you want and helps you get the best results ."

"Was excellent and very responsive to deal with."

"Lovely manner, presented options, perfect booking outcome"

"She was so easy to deal with and made everything simple to understand. Above and beyond with answering messages."

"Andy was not only fast to respond but also followed to the letter everything I requested. Fantastic service. Dealt with other agency for over 2 weeks to get what Andy did in 2 hours! He really made my week."

"friendly, good knowledge of the product, no time wasting."

"We found Brenda to be very approachable as well as professional when organising some travel. She followed up on our visit with more information which we found helpful."

"He is so approachable and always very responsive to my contacts ie email or phone…"

"Did everything that was asked"

"Efficient, helpful, went above and beyond working after hours. Provided heaps of options for us to choose from and excellent advice about what we could do in our stopover."

"She was very helpful and told us everything about were we were going"

"very good to work with"

"Great friendly service, excellent communication"

"Approachable. Understanding of older folks concerns while planning big trips."

"We have worked with Karen for many years and have always been exceeding happy with her advice and attention to detail! We now consider her a Friend!"

"She is very friendly and helpful. She helps to check each and every flights detail that we love to know . She is very patient at the same time."

"Very helpful, taking requests into account,considering options."

"Danny is a legend. So responsive and quick to action any requests. We have booked with him before, and it is always super easy. Stress free"

"She was very efficient and sorted everything we asked of her."

"Rachael provided a wonderful service for our trip to America. Very easy to talk to and prompt to send us our quote . We definitely will return to her for future travel plans."

"Agent was readily available. Sped through the process. Helpful hints"

"Vicky Baker was excellent. She gave us sooo many options then helped us choose. Emails responding to our questions were replied to very fast. So overall, Vicky made us welcome and didn’t get annoyed with our endless questions"

"Brent is always on the ball and very prompt to fulfil our requests."

"Amazing service during a Very stressful incident being stuck in a foreign country"

"Just to be able to answer Any questions concerns and put together a package that was right for us. The packaged ticked all the boxes as to what we were looking for or thinking of doing"

"Great easy and fast service"

"Communication she did all the work easy to talk to no stress on me 50 - 10 ??"

"She is always great to deal with, goes the extra mile to ensure you have everything needed. This is the second trip booked with her & with such great service why would I go anywhere else?!"

"Everything we asked for was sorted at the beginning and no changes were required."

"Jenny is always enthusiastic about helping me plan travel. When there is a better option she provided great information to allow me to make an informed choice. Jenny also tolerates my many question with a smile"

"Constant communication, explanations and advice throughout. Offered to look into our travel plans further than what we initially required which we ended up proceeding with which in return we decided to get her to do everything (further components of trip) as it was so easy to get her to do so - thank you!"

"Mairead was very friendly, she had lots of good recommendations for our trip, which included the option of returning via another country, how busy it will be during the time of year, and which airlines are the best, different ways to get to our destination etc. She was a great wealth of travel knowledge. We would absolutely use her again to book our travel plans."

"Prompt, Knowledgeable and a pleasure to deal with"

"Very helpful by looking at all possible dates for flights to help me get the one I wanted. Talked through other options..never felt rushed. Excellent service."

"Very helpful and could suggest a good car rental company"

"We have used house of travel with Toni,she was also amazing."

"Holly's was very helpful listen to what I wanted and got that for me . Lovely way of engaging with you. Went the extra bit to help."

"Updated info, prompt responses, generally feel he looks after me personally"

"Great communication. Made it very easy, even though I asked for details to be changed nothing was too difficult"

"Good communication and responses to questions and feedback. Ie didn't get defensive"

"Megan searched all of the best prices for my trip including the insurance. Megan took care of me and my friend to the highest standards...I highly recommend her already"

"She was very efficient at her job and offered us options."

"Listened to what we asked for and put the holiday together for us, no bother or fuss."

"Rebekah came up with a plan that exactly met our specifications. She is great at responding to queries with useful information and helpful advice."

"Sarah is very professional, communicates easily and was quick with following up on things."

"She is very easy to work and very knowledgeable which gives us great confidence in her advice"

"Liz organised all our flights and accommodation as was able get use extra nights beyond the package and meal vouchers saving us both time and money. She was able to do this in a short period of time. Liz has helped us previously with our other holidays. She is knowledgeable, professional and friendly."

"Megan was efficient and gave me exactly what I needed."

"Very quick with pricing and options. Great follow up to ensure we’re all set the visas etc…"

"She was lovely to communicate with and very proactive and effective putting together a package based on what we talked about. Great experience."

"Her availability to meet with us, her attention to our wishes and her swift response with recommendations for travel. All good."

"She was quick to respond and very helpful"

"Very efficient. Flights organised straight away."

"Helen was very helpful and had very clear communication about all our options. She was friendly and knowledgeable which made the process very easy."

"Friendly, polite and efficient. Went out of her way to help. Explained everything thoroughly."

"Within couple of hours we got price and made the decision and purchased the tickets. May be 3 to 4 hours to make decision and complete purchase"

"Very easy to deal with , prompt travel quotes and goo recommendations"

"Very friendly and helpful. Knew what she was doing. Answered any questions I asked her."

"prompt and proffessional"

"She is fantastic and she's booked a dozen flights for me. She gets back promptly and advises me when sales are coming up. She always tries to get an aisle seat as I prefer. I had a family emergency this year overseas and she went above and beyond to secure my swift travel. Very grateful for her care and attention."

"She pulled our holiday together very swiftly, and effectively."

"Her quick responses and communication."

"Kelsey was amazing. She was very efficient and very informative."

"Clear in details of travel requirements. Noting the special request for assistance before each flight on documentation. Sending the travel documentation in a timely manner"

"Efficient and friendly service"

"Lee understood what we wanted and found all the connections and accommodations to suit. Nothing seemed to be a problem"

"Cherry was very helpful from the outset and was responsive to any questions / queries raised. She mad ethe process of booking the holiday very easy"

"Very efficient and informative. Prompt answers to any enquiries that we had. Can’t rate Paula high enough."

"Gaylene Solly is friendly but still professional. She ensures my long-haul travel is as I request and replies to my emails promptly. I very much appreciate the help and information Gaylene gives me. Thank you so much Gaylene."

"Great and prompt communication"

"This the third time that I have used Rachel to organise my travel arrangements. On every occasion she has proven to be thorough, efficient and totally professional. Thanks to her exceptional skills and knowledge I have benefited from an optimised schedule, and on this occasion she has adeptly averted a potential disaster."

"Instant action on my case."

"She listened to our ideas but also gently persuaded us of alternatives and saved us money in the process. Very professional, yet engaging, with lots of experience and patience."

"Karen is fantastic to deal with. She knows what she is doing, and I can trust her to look after my enquiries and come up with great suggestions. Nothing is a problem, and she will go out of her way to look into something for me. I use Karen for all my travel bookings and have recommended her and House of Travel to friends. Spending money on overseas travel is a big investment and working with Karen at House of Travel gives me peace of mind."

"She was really accommodating and friendly, giving me options that would suit my travel dates with less waiting time. I'm really happy with my experience with her."

"Hayley is so lovely to deal with. She was quick to respond to my enquiry and made it easy to decide on best option and book."

"Did a great job. Got back to us quickly with a very good itinary."

"Liz is very easy to talk to and understood what I needed for my travel arrangements. She was able to come up with excellent suggestions and was reassuring about the admin side of what I needed for the trip. I left feeling excited about the trip and relieved that it was falling into place quite easily."

"I walked off the street on a Saturday morning to enquire on buying an air ticket to China return. Within 10 days, not that I was in any rush, I have my ticket, with exactly what I asked for. Fully flexible, window seat.... and she listened and provided exactly that. At a very competitive price. I am happy, I will be back."

"Responsive and easy to deal with Thorough with options available and recommendations Clear instructions and follow up Will definitely work with Carol again"

"Bella has been very helpful sorting our holiday to Australia. She has gone out of her way to help with sorting a Wises card. Bella's help has been much appreciated."

"Lots of options, great feedback and easy process"

"very helpful"

"Vicki is friendly prompt and offers personal service as we have been dealing with her for a number of years now."

"The usual amazing service"

"Good intertain to the costumer and explanation regarding to the flight that we need for my son.. good job chevonne.. maybe next year another's flight again to us....thanks..."

"Isabella is always very helpful, welcoming and all requests are promptly actioned."

"Kim and her team are very helpful helping sort out accommodation flights as its our special annversay of 30th years a nd my 60th so we want somewhere delightful go relaxon the beach read book"

"Cooper was very hands-on, and when we inquired about cheaper flight options, he provided us with an alternative. The entire transaction with him was smooth, and he was easy to deal with."

"Always very helpful and friendly"

"Have been dealing with Debby for all my Travel Arrangements. Debby is not only so good at her job, she goes the extra mile with everything as a Customer you actually want sourcing not only best deals but what is best as a Client. She never rushes you thru your appointment and makes sure you are totally happy with all aspects of your booking. I would not consider going to anyone else"

"She was quick to respond and came back with options that suited my needs within my budget. She explained why she chose the product for me. Everything was clear, exactly what I needed and prompt."

"Lisa had an itinerary that matched my request within 24 hours and was cheaper than flight centre. Would totally come to Lisa again. Great operator. I would recommend her to others too."

"Peter is friendly, knowledgeable and easy to converse with"

"James was good at exploring and interpreting the range of ideas I had into an itinerary that suited my travel experience dreams. He is enthusiastic about travel and as a solo traveller the options he offered were considerate of my situation. James was prompt in coming back to me with possible options"

"Sophie was extremely helpful in finding the best flights for my husband and I at times that suited best for us as we are senior citizen and it is so good to speak to someone who knows exactly what we need."

"Friendly, listened to what we wanted and got us our dream trip"

"Janine was extremely helpful and willing to go that extra mile for me. She made sure that all my bookings were correct and offered ideas on options that could be used eg tours"

"Being an older couple Naomi was very patient as we chopped and changed our plans and then suggested alternative ideas we may like to try. We had used House of Travel many years ago when our daughter worked in Takapuna Branch, but not recently. Travelling now is stress material and it was suggested by our son and daughter in law who use HOT regularly that we go through a Travel Company hence their advice was very helpful and made the bookings easier."

"As per usual, Dennis served us as if were his only customer."

"Efficient, courteous, and does what we ask"

"She was very helpful. She gave good advice and followed up in a timely manner."

"Rochelle is very special. She is so competent and reliable. I can't express my feelings about her but simply know that I feel so safe when she handles my travel requirements."

"Always helpful and goeabove and beyond to ensure you’re satisfied"

"She is so helpful and friendly plus very knowledgeable"

"Her efficiency. Kelly was a pleasure to deal with."

"Esther is my regular travel assistant and I trust her completely to take care of me and my companions. She is my first port of call for travel information."

"Consistent performer who delivers the outcomes I am looking for."

"Very satisfied"

"Bridget answered my query promptly and went out of her way to book our flights quickly and efficiently."

"Advice awesome"

"We have seen Kylie before, always listens, gives alternative options that may suit us better, always promt with when dealing with you."

"Brigitta kept us well informed and always goes out of her way to get us great deals."

"Jacqui delivered our information and completed ourtravel requirements efficiently"

"Maia was very friendly, not too pushy. More than help to what I needed and made the process very easy."

"Answering questions promptly and confirming booking promptly"

"Sindy was great to deal with. Listerned to what I wanted and gave me good options. Great communication and very timely with responses."

"Friendly and efficient - always a pleasure to book a trip through Donna"

"We are seniors & need someone we can trust to read all the fine print for us & also get us a good deal"

"She is an experienced and helpful travel agent who is also a friendly person"

"Courtney is friendly, bubbly and super knowledgeable. She was super relatable, funny and nothing was ever a problem She even talked to my son about a couple things which has helped him with some ideas for our trip which is a super big thing for him Everything was done efficiently and timely - Courtney is awesome"

"GOOD CUSTOMER SERVICE"

"Paul was very happy to exploring different options for our travel to Canada and emailed a intinary very promptly for us to consider, This is our third trip overseas we have planned with House Of Travel Dunedin. Thank you would certainly recommend Paul for any of your travel plans. Kind Regards Robyn & Bill"

"Bea has always organised our travel, very helpful and easy to deal with ??"

"She explains everything"

"Jacquie made herself available after we had listened to an evening about Journey Beyond travel trips."

"This is the 2nd holiday we have organised with Kali and we also have a 3rd holiday booked for next year. Kali is really knowledgeable, nothing is a bother and she offers amazing customer service. We have recommended Kali to several people and we will definitely continue to engage with Kali in any other future holidays. Highly recommend ??"

"Very good communication, very fast response, gave Deepti a few ideas and she delved exactly what I wanted."

"Suzanne gave me several options and found the best one for me. It was kind of an urgent request, but she did great and kind."

"Very knowledgeable, made the booking process easy."

"Friendly and efficient . Buzz took all our needs into consideration and offered sound advice. ALWAYS smiling."

"Angela has always been so helpful. She listens to us and then recommends the best options at affordable prices. If we have a change of plan whilst overseas, she is quick to organise new flights, etc. My husband had a medical event whilst we were away, Angela organised wheelchair assistance at all airports for him, without us even asking. She goes above and beyond for her clients."

"Kristen is a fantastic communicator and great on detail. A very efficient and friendly person to deal with. Richard"

"Chelsea was very helpful with any questions we had and if she didn't know the answer then contacted the resort immediately to ask. Always stayed in communication with us and didn't appear to mind how many times we called her. Everything we asked of her she did well and very promptly."

"Prompt service. Easy to follow instructions re booking, package itinerary"

"This is the third time in two years that I have booked travel with HOT Blenheim and each time I have unable to fault their service."

"She went out of her way to help us out with finding our flights and helping us with our different payment options."

"Kelsey had very prompt, friendly communication. She is very knowledgeable and didn't mind my dozens of questions either!"

"Jason has always planned our holidays to suit us very well."

"Leonie was professional, personable and very easy to deal with. We talked about all my options and I never felt pressured into making a decision. I will definitely be booking my next trip with her."

"Readily available, knew me from a previous booking, so it felt easy to just go back to him again."

"Helen is the consummate professional. She has a depth of travel knowledge and made some suggestions about my Greek side trip which were inspirational. She makes you feel special and genuinely goes above and beyond to make sure the trip is what I want and I’m getting value for money. I’ve used Helen several times now as she is the best travel agent in town."

"Very knowledgeable and friendly. Was able to tell us facts about all the places we are going to visit and about the cruise ship we are sailing on."

"Very efficient. Prompt replies. Very friendly"

"Closest travel agent to us."

"Great communication, prompt replies and easy to engage with. Was able to answer questions or find out information. Offered good advice and recommendations."

"Nicky was knowledgeable about our destination. She immediately found us flights and a tour that met our budget and needs"

"I called into branch. She noted my query. Emailed possible booking quickly. Payment was to be made via my son living in Europe. She emailed to him itinerary, and others details, so basically dealt with him. Nothing was too much trouble."

"Very prompt response to my queries and matched the holiday to our needs"

"Small town good old fashion professional service."

"Great service, Erin is lovely to work with. She made my frustration with booking my own flights disappear :)"

"Jan answered all of our questions requests very prominently and with a smile"

"Her knowledge. Her understanding of our requirements. Prompt service. A great personality."

"A very good friendly personality and was very clued up on all the subjects we touched."

"Out trip was booked and confirmed without actually having to see Amy. We were late getting to HOT and she had finished for the day but she still emailed on the same day and we had everything confirmed that same day. Excellent service."

"Veronica was super organised and thought of booking a rental car and our insurance. She was very bubbly and pleasant to talk to. Made everything easy for us."

"Understood my wishes immediately and moved promptly to fulfill them. Easy to interact with."

"Always bright and friendly, she has a great manner and does her job well."

"Good customer service, quick service and find the best price for us and the person Service us she was lovely and we'll experience. Thanks house of travel"

"I did by travel arrangements via email. Raelene responded same day to all my queries. She obviously read my email questions and answered them"

"She was very efficient and got back to us very promptly with email replies"

"Very quick and found exactly what I needed"

"She listened carefully to what we wanted and worked to accomplish that. She adjusted the itinerary as needed without any issues."

"Great customer service and great communication. That's very important to me while planning a holiday. Any questions you had she would get back to you as soon as she could. Very happy."

"Brent ,listens,is prompt and friendly ,accurate"

"Lorraine was very friendly and helpful. Very welcoming the moment I walked in the door. She went to a lot of trouble to find a flight time that suited my schedule. Price was very good also. Taking all in to consideration I was very happy with my visit."

"Never no fuss with raelene , every booking over the years has been perfect , allways seems to get exactly what I want , very good indeed"

"Nicole was great and quickly understood what we wanted and helped us shape this into the perfect holiday. She was so easy to deal with and was able to answer all our questions using her own valuable experience of the resort."

"Bea is very helpful, listened to our requests and endeavors to arrange what we asked. E.g. how to manage our travel scooter on the plane. She is always very positive, honest and cheerful."

"Nothing too much trouble for Tracey. Everything sorted quickly"

"Lee has an excellent understanding of our requirements and is cheerful and professional in all she does."

"Clear simple steps easily walked"

"Our travel agent, Sindy Jones , New Plymouth is super helpful and informative. She gives us lots of pertinent information regarding airlines, extra accommodation and so many ideas of what to do and see, some things we never would have thought of ourselves."

"Prompt information and messaging we are all booked up"

"She was excellent, helpful, professional and kind. She suggested great flight options and recommendations."

"Laura was so helpful from start to finish with this trip. We had no idea what we wanted to do apart from go to Europe. She helped us define a base itinerary and suggested different trips/places we might like to check out whilst also working in the things we wanted to do. Made our trip so easy having all the paper work sorted in advance."

"Andy Gosnell provided us with exceptional service. Explaining options clearly and truly understood our needs. Our 3rd trip booked with Andy, so professional and relates to the client. Thanks Andy you made the experience so enjoyable."

"Sam was great at providing options for tours. She was also patient in answering all my questions. Super thankful for her patience."

"Went out of his way to provide me with the right choices."

"Very good to talk to and explained every thing to do with our travel plans"

"Excellent and professional service."

"Quick to respond to emails. Meeting with Jess was great and she offered different ideas we hadn't thought about. Although Jess only works part time she was happy to complete some bookings for us after hours as the flights needed to be confirmed that day."

"Melissa was very friendly and very quick to get the quote to us. She found flights that suited our time frame better. Would definitely use her again for any future bookings."

"Always communicates promptly and is knowledgeable in all areas making suggestions where appropriate."

"Dhawal was very welcoming, fully understood my needs and responded accordingly."

"Explained it all thouoghly"

"Understands her clientele"

"Very helpful, understood our needs and quickly found options for us."

"Very easy and obliging Cherone is also very quick with her replies and always has options Cherone is my go to!!"

"She managed to co- join my travel from NZ with my friend flying from Sydney even although we changed/altered our plans."

"Really helpful and prompt service."

"Quick, easy and very helpful in dealing with our Holiday request."

"Very friendly. Nothing was too much trouble. Very attentative and responsive to my requests."

"Liz listened to me, offered great advice and suggestions, and was totally professional."

"Experienced and knowledgeable along friendly service."

"Friendly nature, big smile which made me feel good. Gave helpful information and was efficient"

"Prompt, professional, friendly and very helpful"

"Pete has assisted me in getting an itinerary for a visa application. Using basic dates and places, Pete has gone above and beyond, identifying cruises and accommodation options to fill the itinerary, and quickly updated it to fit with the visa's selected dates. Having previously dealt with HOT on Brandon (Rebecca Keagen), I was happy to find that the professionalism i experienced there was company wide. Well done and many thanks"

"Brydie was so quick to respond to my questions and always gave really informative responses in such a friendly manner! Shes a breeze to deal with, always with a smile, you can just tell how efficient and organised she is!"

"Extremely helpful and nothing is a problem Takes the pain of organising a holiday"

"Alison provided guidance on our upcoming Europe trip by reviewing our holiday plans, managing the ticketing of flights, suggesting apps to download which would be useful for booking activities, and could answer any general questions we had."

"Lynda was great with all of my backwards and forwards asking so many questions. She provided a great range of options in order for us to decide what would work best for us."

"Sam is extremely helpful ,prompt service and as far as we know looks for the best deal"

"I had know her probably about 15 years ! She was working behind the building of Westfield mall Henderson. But Joanne (who already retired in 2019) was the one helping with my and my family's travel needs. They were based in New Lynn under Jackie. After COVID pandemic, it is my first time seeing Talita again. I was very happy to have found her working close to my house here in West Harbour ! She had been very quick to help and response, thus giving her that 5 star rating !"

"Extremely helpful. Gave good advice. Flexible and responsive when we changed our minds about the flights. Great suggestions for accommodation. Awesome service. Highly recommend."

"Jenny made the whole booking process so easy for us, she came back to us quickly with answers to any queries that we had and gave us a good choice of room configurations for our group of 5."

"Lynda was just a pleasure to work with; she asked lots of questions about what we want in a holiday and then sent us 4 options that all sounded perfect for us. Once we picked our package, everything was so seamless and stress free and our holiday was booked in. I will definitely recommend Lynda to any friends or family"

"Wonderful service and nice friendly and professional person."

"He was so thorough and detailed with our trip to Japan as we had no idea where to start! He booked us great deals for flights and accommodation and recommended apps to use and places to visit. 10/10 service"

"Friendly smile Helpful with all aspects Listened to what we wanted Explained well and clearly Nothing was a bother with Maia. Knowledgeable"

"Very welcoming, easy to understand and efficient…"

"Very friendly, easy to deal with, knowlagable, nothing a problem .lots of patience sorting changes until we got it right."

"Nothing was ever a problem for Aurelie and she always had a smile"

"Very helpful with alternative or additional 'suggestions' that met our travel objectives and timing."

"Carly could preempt what I might need and was very open to my questions, nothing was an issue!"

"great communication to keep me informed as to timelines and what was needed to keep it all on track to achieve what we wanted."

"She was helpful at giving options and put a package together for us."

"Friendly, knowledgeable, efficient - everything I required to organise and book my trip."

"THIS WAS NOT A BIG JOB FOR kAREN OR hot BUT SHE OFFERED TO DO THE BOOKING FOR ME FOR WHICH I WAS GRATEFUL"

"Because of her excellent attention to detail and her bright and enthusiastic manner in dealing with me"

"Quick response to all communication"

"Kelly-Ann was very responsive to our emails. She was very accommodating and flexible to our requests. Although we booked with her last year she still remembered our small family when I sent another inquiry. 10/5 stars! Highly recommended. ??"

"She listened and jumped thru a lot of hoops for me!"

"Prompt responses and offers excellent ideas around your queries"

"A Very pleasant Young Lady, Who to my friend Les & I Think Stephanie was very dedicated in her work and is very switched on with Travel business. A pleasant Lady to deal with !"

"On to it for us, listened and found us a good deal"

"Prompt report. She gave us options that are good."

"Rochelle was very knowledgeable about the resort that we wanted to book and went out of her way to organise our holiday to suit our needs"

"Cooper is a very personable young man who is very fair with his information and easy to interact with. He was happy to give options but also to make sure we got a fair deal,."

"We have used Kate before and like those times she is so excited tp help us achieve our travel goals. Kate always has the knowledge and experience to offer us the best deals possible with good spaces of tome between flights so I don't get stressed we night miss flights. When I contact Kate I remind her who I am and she always acknowledges she has not forgot us and where we gave been. I recommend her to my friends and am just so grateful a friend recommended her to us."

"Efficency, helpfulness, friendly"

"Her friendly approach. Honest opinion & kindness."

"Naomi's ability to decipher a vague inquiry into a very agreeable holiday package.Fantastic. All going well I will be visiting Naomi soon to discuss skiing options in Japan ( and possibly even Club Med)"

"Very helpful with answering all my questions. Super efficient and had all things sorted in the blink of an eye."

"He was very nice and made things easy for me"

"Josephine is a outstanding travel agent her expertise and knowledge of her position and great personality, Always goes way above her role Certainly accommodates our requirement 200%"

"Friendly, professional ,efficent service."

"Donna was very easy to talk too and accepting of what I thought I wanted from my holiday. Donna was able to use her experience and her colleagues to guide me to a holiday plan which was practical and fulfilled my Wishlist."

"She was upfront and honest. When I asked about the distance between two destinations Sindy gave me an answer calculated on the time of day and the availability of transport. That is integral on choosing accommodation."

"She totally ho the bref and was polite prompt and very helpful"

"Megan accommodated our request for our planned holiday very professionally with no hiccups."

"Anna O'Dell-Smith from House of Travel Ferrymead was very competent in booking our upcoming overseas trip. She was prompt, and thorough in providing a variety of options and prices for our trip. If there were any amendments needed she was quick to advise us and remedy any unforseen schedule changes. I found Anna to be an excellent agent who went out of her way to help us with nothing being too much trouble. I'd highly recommend her."

"Lisa worked very hard to find the most economical flights to get me to Scotland and back and did not turn a hair when I decided to travel on the most direct and expedient flights with minimum transitions."

"Got us the cheapest deal comensurate with convenience of travel dates wanted."

"Booking went very smoothly"

"Great communication and giving us options. Patient with changing circumstances"

"Response time of 2hrs to query. Took my feedback and revised with a couple of hours. Answered phone when I called and gave good explanations to my queries"

"Nicki was extremely helpful with cruise options and subsequent information and booking of a cruise and associated other requirements for our pending holiday"

"Friendly, great listening skills, keep us informed, went out her way to find some great accommodation choices overall Veronica is a credit to House of Travel"

"Very friendly approach, good knowledge of the travel arrangements I requested."

"He understood about my traveling plans and he was trying his best to give me a better deal."

"Tanya helped us plan our trip to Japan in 2019, it was super easy and efficient and she is so patient and helpful so it was a given that I would get in touch with her again to help us with our travel arrangements this time around. She never disappoints and I would happily go to her again in the future."

"It was really quick and easy to get our quote and our holiday booked. Alex was quick to respond to our questions as well."

"She saw me without app and a good price and promp"

"Very informative and sourced the best possible deal for our trip away"

"Very prompt and efficient service. Travel program sorted very quickly with good communication. Got onto queries and a small issue quickly with speedy reply."

"So helpful and full of recommended suggestions, super friendly and nothing was too much trouble"

"Easy to talk to, comes up with great ideas, very happy with accommodation she recommends"

"Hey was very nice and accommodating, especially when I had other ideas in mind, and was always quick to respond which got everything I wanted done smoothly"

"She listened to our request and tried to get us the best deal we can, especially dealing with an airline which people on this side of the world hardly use."

"Great communication, prompt service."

"Prompt service and great communication. Was able to answer all of my questions. Provided extensive information on Travel insurance to cover my existing medical condition."

"Really appreciated Chris picking up that there is a big international rugby game in Ireland while we were planning to be there enabling us to choose to leave before the game & avoid the crowds & pricey hotels. His flight recommendations including a stopover in Dubai for 8 hours will mean we can freshen up after 19 hours flying before the final leg of our trip."

"Looked after everything simply with no fuss."

"Very friendly, helpful and professional"

"Very efficient came into store gave dates and had a response within the hour."

"Sindy does things without fuss and always well."

"Natasha was so warm and welcoming from the minute we walked through the doors. She was so helpful with answering our questions. Prompt communication, and made the process super easy."

"Stephanie is very personable and helpful."

"She was very helpful, this is my first time to book and travel on my own. She took her time explaining everything in detail. The flights and how weather can affect it. My bags and my seat in the plane etc. Definitely booking with house of travel in future."

"She was very knowledgeable, extremely helpful, and nothing was too much trouble."

"Communication ,helpful and great service"

"Friendly, responsive, provided good recommendations"

"She came back to when she said she would with the first quote. When I asked for her to look into a cheaper options she did and came back asap with 2 better offers."

"Caitlin was very helpful and made our bookings that we required on the dates needed."

"Did good work putting together 2 good options for me"

"Was able to make my bookings an go away an have Jasmine sort it for me..she did well with flight times too"

"I was happy how my concern regarding an issue was addressed."

"Had a good knowledge off flight information and gave some suggestions on accomodation that suited our needs"

"Cullan produced options for us in a timely mannar. And a great package to Surfers"

"verygood"

"I felt angela did a great job"

"booked a business class flight to UK - monique gave us options within our time frame buyt we got a nasty shock re having extra charges for choosing seats preference - the additional expenses was not clarified when we made teh booking and we ednded up having to pay $600 more."

"We achieved what we wanted."

"I'm happy with the service"

"Rosie was excellent following up my main request however she did not do a wider search of other pacific islands which was a secondary request from me."

"Guided this old lady through the bookings, with a smile and was helpful"