Customer Reviews
93% of customers who book with House of Travel rate us 5/5
"easy communication, quick responses, good solutions to a couple of changes"
Paul"She acted promptly on my requests ensuring I received the advertised specials"
Joy"She was very attentive to the requirements of our trip and was able to make changes quickly to our itinerary when requested. Easy to deal with"
Abby"very professional and the end result was great with all aspects covered"
Cheryl"She is efficient & lovely to deal with."
Kay"So supportive and understanding and amazingly efficient"
Michelle"Found exactly what I needed at a great price and was very efficient. He made the whole process so easy."
Ashleigh"She is always positive, happy and makes eye contact. When I cancelled a booking she didn't show any annoyance, she just got on with it and treated me with care."
Victoria"Amazing. She was able to understand what we wanted for our trip and find us an option we hadn’t look at which meet everything we wanted and was perfect."
Michelle"responded quickly able to sort everything for me hundred percent"
Karen"Fiona was so easy to talk to ,listening and suggesting things to try.She was a pleasure to deal with."
Stephan"Courtney was really helpful and sorted everything for me"
Jennifer Lee"Vicki's great"
Michael"Knowledgeable. Understood our needs."
Doug"Emily was/is just magic. Easy to talk to and deal with for organizing our trip. No question was left unanswered, and the answers were acceptable for our purpose."
Susanne Jane"Pleasant person and very helpful."
Jillian"Buzz is such a people person goes out of his way to meet the customers' needs because he knows his customers."
George"Very friendly, was pro active and efficient"
Jacqueline"She was incredibly helpful from start to finish. It was obvious she has a wealth of knowledge."
Braden"Very efficient and personable"
Barbara"Prompt at getting back to us but wasn’t able to hold our quote overnight so had to find other accommodation for first night. The first alternative was $1000 more expensive!!"
Mary"Rachel is my "go-to" person whenever I book a trip. She is consistently efficient, thorough and professional. Every element is addressed, leaving me feeling confident of a problem-free holiday."
June"Megan has an easy comfortable manner and she is thorough with all aspects of of the travel plans"
Helen"Fast ad efficient"
Vania and Geoff"We got good advice and info immediately and she promptly addressed our questions and concerns straight away in a clear manner"
Christiaan"Listened to what I was looking for. Gave me options. Found just what I needed."
ann"Fiona is fantastic, nothing is a problem and she is quick to reply with her correspondence toyou. She is great at enclosing additional detail about the place you want to go to. I wont go anywhere else or deal with anyone else. She is the best"
Heather"Lisa has been extremely helpful to get the best deal for us and made sure that we can accommodate everything we are planning to do during our stopovers. I will be flying with my 9 year old granddaughter who is travelling overseas for the very first time. Thanks to Lisa, I am confident that it will be an experience of a lifetime for her."
Heike"Helpful in providing options. And responds quickly to emails."
Wendy"Very knowledgeable really helpful."
Denise"Efficient ..friendly service."
Philip"Debra helped me organise my trip to Canada and England and as a first time traveller she answered all my questions and listened to me."
Linda"Prompt service, very patient as had few changes to original plans"
Judy"He is nice and polite, try his best to response in time. Helpful. Good job keep it up."
Dilli"Friendly new what we wanted and what savings we could get"
Neville"She is very friendly and gets things done fast"
Lloyd"Nicky explained everything well. She was easy to talk to."
Maureen"She was quick to reply to my initial email. She sent various options for flights via various countries. She prioritised my visit in the office. She advised me of the need for a UK ETA."
Rita"prompt, efficient, clear, always a pleasure to deal with."
Andrew"Really good service but somehow managed to book accommodation way more expensive than we had meant. Our fault for agreeing to it but we were disappointed when we saw we could have booked it for half the price."
Marilyn"Michelle took care of a complicated booking (travellers from NZ and Aus) for a Bali 40th bday trip and made it super simple. Giving us options for a payment plans, flights on different dates, and countries and made a trip that was almost not going to happen, become a dream come true!! Her responses were quick and she was excited for us and super helpful. Honestly 10/10!!"
Bronwyn"My son and daughter in law have been looked after very well by Nicky with their overseas travel and they strongly suggested I should make an appointment with her. I'm very pleased I did as she was extremely helpful and efficient, and I will now continue to deal with Nicky for all my travel although I am based in Wellington."
John"Carmel was so patient with us. We changed our dates, we asked for later flights, we asked her to keep our budget in mind and she did all of that quickly, with such grace and helpfulness. Carmel rocks!!"
Annabel"House of Travel was about to close on a Friday afternoon but Rachel took her time to search for the best but affordable ticket for me to fly to South Africa. I haven’t seen my family for 7 years and Rachel made this possible where other travel agencies just sent me an exorbitant quote. I highly recommend house of travel to anyone travelling anywhere."
Deborah"He made everything easy he took care of everything"
Michael"Janine is always timely in finding best deals. Is friendly and incredibly competent."
Elsa"She was so helpful"
Dennis"Linley was very pleasant but forgot one our flights, which I had to remind her of."
Judith"Jason is always friendly and efficient."
Wendy & Robin"Listened, good advice, helpful, found best deal. Second time Vanessa has helped me and I will go back to see her in the future."
Patrick"Brent listened to what we wanted then gave us a couple of options"
Nerolie"Very efficient and gets the job done and answers questions promptly. Always willing to change things if required."
Warren"Her experience and professional attitude Always knows what I want"
Annette"Jen is very can do.Straight forward to deal with and a timely quality response"
Jim"I have dealt with Mr Sandri before and found him to be an experienced travel consultant, helpful and courteous. He is based locally and one can deal with him and his colleagues face-to-face. He replies promptly and patiently to all queries."
Janice"Sindy provided great knowledge of the area and type of accommodation for our upcoming stay in Rarotonga. She also kept me up todate with followup emails and answers to my questions in a timely manner. Thank you"
Lynette"Very cheerful and understood our needs."
Lyall"past expiance"
Duncan & Susan"Darryl was extremely helpful with organising my travel arrangements"
John"She was just brilliant. Second travel expert I’ve used for this booking. She listened, provided lots of info and was extremely easy to deal with."
Claire"Chloe is very professional and knowledgeable on tours and travel options available in the marketplace. She goes the extra mile to ensure all our travel requirements are met and sometimes those requirements are quite complex and specific. However she never fails to deliver us the holiday of our dreams."
Pam"I gave her an outline of what we were looking at and she was able to get back to us later in the day with a workable solution."
Beth and Howard"Theresa put a quote for a trip to Asia with internal flights together quickly by email. All flight times and details are as I requested. Insurance was offered and included. Emails always answered straight away or within a few hours. Excellent service and flight prices. Extra information provided about internal tours. Highly recommend Theresa."
Ann"Dalwyn had very clear communication and worked efficiently to ensure our flights were booked as soon as possible. We have just enquired for him to help us out with some additional bookings."
Bree"Went out of her way to get the information I needed and responded as quickly as possible"
Joanne"Nicole helped up make the package that we had in mind"
Judith"Her positive approach and offer to assist with any questions despite the fact that out trip was a prize and was booked thru Orbit travel (I think)."
Ross"Cullan is super helpful and goes above and beyond!"
Sharon"Very professional and efficient. Always got back to me when she said she would. Worked to get us a really good deal on European travel when other agencies where very expensive."
Patricia Maud"She is very clear positive way of communicating. She's a very good listener and promt to respond"
Lynette"Sam nailed our itinerary flights accommodation and holiday all in one day exactly as I laid out my preference"
Wayne"He was unable to get what we requested, as accommodation was fully booked out. But came back promptly with an alternative in the same area and at the same price."
Gary"Rachel replied to my enquiries and follow up questions quickly and got my itinerary sorted in no time at all. I could not have asked for better"
Patricia"Very straightforward clear explanations nothing is a problem"
Vaso"She was informative, prompt at responding, provided all the information I needed and was an absolute pleasure to deal with."
Charlotte"Professtional attitude."
Mark"Fast and efficient service as always!"
Nancy"She answered all my questions and was so helpful. When I emailed her (a few times) she was giving me the correct answers and it helped me a lot."
Martha"She really wanted to get to know what we were looking for and enjoyed while on holiday. Asked lots of questions, which was great when she sent through options for us."
Angela"Mairead was very very helpful. She was excited about the holiday we booked and I only wish she could come with us to be our personal travel guide."
Shirley"Holly had a very positive personality, and she listened carefully to my requests for a tropical affordable holiday, preferably to a destination that would be new for me. The itinerary she prepared was perfect and I could confirm it without changes. She has followed up details by email promptly."
Elisabeth"Celia was very helpful and efficient. She looked at all options with us and helped us come to the choice that worked best for us."
Karen"I have started booking with HOT because of Silvana. She is lovely and very helpful"
May"Efficient, helpful, went the extra mile"
Matthew"Lorraine has been fantastic all the way through but even more so when we had to rebook flights and adjust other booked items around after a medical event meant we missed our outgoing flight. She worked on it immediately and kept in touch all the way through - amazing lady:)"
Jessie"I have always found Debra very efficient and easy to talk to regarding my travel over the years and I will continue to use her in the future"
Jennifer"Very helpful and listened to what I wanted . Worked out suitable flight times and dates to fit in with my plans"
Ruth"She was really personable and didn't rush through our interactions. She was super helpful regarding travel insurance. Very clear explanations and going through the travel itinerary reading it off the sheet so I could see the datq and ask questions as wen read through it."
Margaret"Jess does a wonderful job of finding the best flights and accommodation. Not only does she do, her job but goes out of her way to see what you are up to and chats away with interest. Offering her input. Which we have found great for exploring. We find Jess a very friendly and helpful person and highly recommend her for your personal travel needs"
Sharon"Silvana was extremely professional and kind. She offered me multiple flight options and insurance"
Leonardo"Very fast in service and detailed in information requested. Very helpful overall."
Daniel Lawrence Douglas"I was very confident in Ellie's knowledge and quick response to my queries."
Frank"Lovely consultant, excellent communication and listens well to all queries. I was very impressed especially when I found out she was relatively new to the job"
Lynne"Really happy with the service provided by House of Travel and would be happy to recommend their sevices to others ."
Yvonne"She was friendly and communicated efficiently and took our needs into consideration when preparing our itinerary."
Dorena"Got good service as soon as I walked in she outlined what iwanted"
Peter Austin"As this was my first time, she walked me through all of my choices and was very friendly, made me feel comfortable"
Keith Martin"Shelley is always ready to help whenever we walk in (as long as there is no one sitting at her work station) She always knows our preferences regarding aircraft seating arrangements and checks other airlines to see if we can get a better deal"
Lawson"She has gone that extra mile to help us and was extremely patient throughout our indecision and changes. She was also very helpful in changing flights because of a medical problem."
Jacqueline"Very pleasant to deal with. Listened to us and what we wanted"
Janis"She was very on to it and had what we wanted sorted in no time"
Kees"Everything was explained to me,as my questions were answered to my satisfaction ."
Dennis"Carmel was aware of what we wanted and all booked"
Teresa"Helpful and good follow up"
Josephine Marian Louise"Olivia was great - plenty of suggestions on where to stay and best flights. Thanks Olivia!"
Rachelle"Rachel is always very helpful, knowledgeable and organises what you require with ease."
Ruth"Courtney was outstanding in offering us the various options and very quickly had all our requirements in place in no time at all. Very pleasant to deal with and we would use her again for our next trip later in the year"
Craig"Sandy was friendly,efficient and easy to deal with."
James"Her efficiency and her response to my retirements was excellent. Also her explanation of what was required was very easy to understand."
Brendon Gary"Organized, efficient and friendly. Looked at lots of options to give us a trip that suited our needs perfectly."
Karen Jane"Paula gets the job done! And have learnt that even if things like hotels are slightly over planned budget, she is usually right and they work out just perfectly for us."
Kara"Brigitta looks after her customers so well, she is a true professional and always gives such great advice and options to suit all requirements."
Errol"Such a lovely girl and very helpful! And Professional"
Ann and Bruce"Quick and able to complete all our requests"
Meredith"Great communication. Theresa heard what we were looking for and gave top advice. She worked so hard to find the best options having a short timeline to get things booked in time."
Joanne"She was amazing, as soon as I walked in to the office I was greeted with a smile and a friendly hello. Cindy was so helpful, as this is my first time booking flights to anywhere. she made feel like I had nothing to worry about."
Helen"Very easy to deal with and prompt in replying to our emails etc. Offered different options"
Sharyn"All done on email. Too easy"
Donald"Prompt service and always reliable with great recommendations. H"
Miriam"Bea is always so helpful, patient, knowledgeable and accommodating. Nothing is ever too much trouble. She always responds when she says she will, and I felt that she had my best interests in mind at all times."
Cathy"took the time to listen when asked about several options. gave good explanations on options & brochures. as well as dates & prices. did not pressurise when taking time to make decisions. went the extra mile when looking for fare options. responded very quickly to questions asked. gave clear written info on recommendations. always made time to talk even when i called into office"
Sheena"She was smiling and very good to talk to and explaining the best things to do in Australia"
Nicholas Michael"She was polite and helpful."
Helen"Bea arranged our flights very promptly and has loaded all our frequent flyer points and seating requests too and is working on our very specific accommodation requests inside a set budget."
Kerry"Jan is always so efficient, happy to help and gets everything sorted very quickly, have dealt Jan for a number of trips and feel very happy with her service."
Beryl and Harvey"Suzanne was efficient and friendly. Great listening skills, delivered on what we were asking for. Suzanne also shared some ideas and experiences that were helpful."
Jude"Efficient service and gave us the best possible solution."
Jason"Very friendly, helpful and knowledgable"
Jessica Xandria"Very helpful organizing my flights to suit my needs. Prompt service and great advice re uber arrangements"
Wendy"Angela was kind, extremely helpful and went out of her way to sort my travel for me. She came up with multiple options, fabulous suggestions and has helped me book the trip of a lifetime"
Sian"Susie is always a pleasure to deal with, and does her best to find a trip that fulfills our wishes. While our intial plan needed to change tack a little, nothing was a problem."
Margaret"She did exactly what we asked for, with quick response and confirmation."
David and Diana"Janine was very helpful and has booked our holiday with everything that we asked for and the communication was excellent. Thank you Janine"
Leigh"Debra is incredibly friendly, knowledgeable, helpful (she gave some really great tips!). Nothing was too much trouble and she responded to my questions really quickly!"
Michelle"Chris provided excellent advice and service and is a delight to communicate with. Quick, friendly, efficient and knowledgeable"
Maryann"Efficient friendly accurate responsive"
Janine"Friendly and easy to deal with. Good knowledge of what we were looking for in our trip"
Bronwyn"Was very efficient and helpful. Much appreciated in making the booking stress free as requested. This was all secured and confirmed by a phone call,as not able to come in personally. Pleased to be able to process the complete transaction in conjunction using ASB true reward dollars and Visa card. The system had all my history on the data base. Have been a satisfied client of Vikas in the past .Was a pleasure to have the opportunity once again for him to process our travel plans."
Mary"accessible flexible nothing too much trouble"
Sandra"She is amazing, uderstands what we need and delivers. Gives us options to help make our travel painless and stress-free"
Wendy & Alden"Alisha has been amazing! Very helpful and gave us multiple options to choose from. Alisha made booking our holiday stress-free."
Kathleen"Efficient , helpful did not rush me . Explained well my flights"
Veronica"Great, friendly service as always."
Belinda"Very welcoming. Easy to understand, also great flexibility with fright times. Stop over. But most of all prices."
Leeanne"Exceptionally easy to deal with,. The whole process of booking airline tickets on our preferred date and class of seat"
Craig Scott"Robyn saved my dream holiday to Tahiti - when I met with Robyn I didn’t think the holiday I wanted was possible within my husband’s vision and budget, but Robyn came up with the perfect itinerary and accommodation."
Leanne"Quick, prompt service"
Matthew"She was patient and did everything she could to book my tickets EXACTLY the way I wanted. Suggested accommodation & activities. Loved it, will go back again"
Leana"Tilita was recommended to me. She was professional from the start. Friendly and knowledgeable. Able to recommend what was available on board ship. Information given was excellent. I especially like that Tilita kne what she was talking about and not just a hurry up I've got other things to do. Lastly told to ring back or text if needed anything else. Would absolutely recommend Talita every time. Even though I'm in Australia."
Judith Helen"We have used Suzanne at house of travel for most of our overseas travel for quite a few years. Because of her knowledge and experience we have been 100% satisfied with the arrangements."
David"Nicky is very efficient in finding the best air tickets and accommodation for what we want. Gets back to you very promptly"
David"Sharon was very patient and attentive when dealing with my needs and concerns - Sharon sorted my travel out perfectly and relieved my anxiety. Thank you Sharon"
Sharon"good communication and knowlage"
Stephen"Brenda was very helpful answered all my questions helped me with seating plan and told me how to pick my seats on the day and checking in was explained well"
Richard"Alison Kearney is most obliging and goes the extra mile to satisfy customers needs. She explores the best pricing for air flights and likewise advises re accommodation. Alison acts promptly on requests and is never in a hurry to listen to the customer. Both air tickets and booking accommodation leaflets are presented in a professional manner. Alison has a very nice manner in dealing with the client."
Lorraine"Easy to get what I wanted when booking myself was overwhelming."
Andrea"Graham had gone beyond our expectations with his advice and communication"
Maureen Ann"I have worked with Jan several times now organising complicated overseas trips. She is always patient, organised and helpful."
Paula"He was friendly and kept us well informed when we were booking our Raro trip. Very responsive to our messages and emails."
Anna"Brenda always gives us excellent service. The information we request is always to us within hours. She also listens to our requests. We cannot fault the service she provides."
Vivian"We are return customers of Andy’s . That says it all! Excellent."
Gavin"Rachel was fantastic to chat with and gave us great service and advice we will use. Rachel again for future travel arrangements Rachel was fantastic as she explained anything we asked and was happy to do so"
Stephen"For many years Angela has been our travel consultant. She is always very efficient and most obliging. She has had to arrange some pretty complicated itineraries at times and we have never had a problem with the bookings she has made for us. We absolutely would recommend her to others."
Marie"She understood my needs and requests very well and communicated with me through the process"
Annette"Carmel is extremely knowledgable, nothing is too difficult for her to organise. She is very understanding, and patient, and suggests the best way to go about things. I would thoroughly, (and have done) recommened her to anyone needing advice and assistance with their holday."
Anna"Suzanne is totally professional but at the same time delightfully warm and a pleasure to deal with"
John"Kimberley found us airline tickets at short notice"
William"Friendly, helpful and relatable"
Richard"She listened to what we wanted and put up workable itinerary for us."
Alan"Brydie always follows through on what we ask of her, delivering a prompt and efficient service. She checks for the best deal available for us, keeping in mind our preferences regarding departure times etc. In the past I did a large amount of bookings myself, I no longer bother. I would certainly recommend anyone planning a holiday to talk with Brydie before doing so, she is very knowledgeable and so pleasant to work with."
Dot and John"Rachael always makes our travel plans so straight forward and puts our minds at ease knowing that everything's sorted."
Marty"Prompt action quick communication offer had to be checked internally for hot deal options and confirmation of selected dates"
Andrew"Sarah was extremely helpful and was able to answer our questions quickly and clearly."
Wendy"Rebekah Fraser replied to my email enquiry within half a day with what I needed to know to make a decision. 2 days later we paid our deposit ~ sorted ?. She also phoned to confirm a few things. Very happy. We will contact her in the future."
Sharyn"She is an excellent agent, who has real empathy for her clients. We feel like we are part of her family, and she makes booking a holiday a treat. She is always willing to go the extra mile to make sure we have a great experience."
Colin"Bea listen to your wishes and find the best solution for your travel plans."
Torhild"Jenny was very helpful as always helping us with our travel arrangements."
Shirley"Brent gave useful information and listened to our preferences and gave us good options"
Susan"Very knowledgeable and helpfull"
Royce"she listened to our ideas and expectations and gave us a variety of options. She consulted with her colleagues to ensure we were given the best the best outcomes for us."
Jude"We found Nikki to be very personable, knowledgeable, and extremely efficient. Communication was excellent and she understood our needs. Nikki absolutely nailed our complicated itinerary."
Tracy"Charlotte listened to what we were wanting and did her best to answer all our queries and concerns."
Alison"Patrick has gone above and beyond helping us with our holiday details. His energy and experience is so great when you are wanting help to organize places that you don't know anything about. I would highly recommend him."
Sharon"She was just absolutely lovely to deal with! Very helpful with everything!"
Belinda"I found her to be helpful and efficient. She was able to adapt my request to my families need."
Elaine Doreen"Jordy gave all necessary travel information was was helpful to get the best deal"
Prabhuhai"She made me feel no stress and that everything was in safe and organised hands"
Janna"Bea is friendly, efficient, knowledgeable, and patient. We gave her a tricky job and changed our minds a couple of times and she took it all in her stride"
Elisabeth"Brendon was extremely helpful and offered us some exciting alternatives to our travel plan."
Gail"He’s always goes the extra mile for us"
Phillipa and Lawson"Maryanne is very responsive and attentive to queries."
Jonathan"Very clear and helpful. Met my requirements. Gave me plenty of time and two options."
Mike and Jill"Sharon was very helpful, she went out of her way to get us on the flights we wanted, on the days & times we required them."
Lorraine"She is very helpful. Follow up is great"
Anne"She was so knowledgeable and helpful. Very on to it and had tips and tricks when it came for me to decide on what i wanted to do and how i should do it. Was always available to me or set a time for me to visit."
Sophie"She went out of her way to find a awesome deal on our fiji holiday package."
Frank"Concise, clear and quick!"
Joanna Mary"Rachel knows us and recommended a quiet comfortable place to stay"
Shirley"Everything is done with speed and accuracy."
Ian"Always goes the extra mile and gives good advise including about rental and travel insurance."
Dion & Bea"Very prompt responses. Patient with my changing of my mind"
Bridget"Hamish listened and offered good advice and experience. He was patient and we enjoyed his sense of humour and his down-to-earth approach. An extremely likeable young man"
Shirley"Very helpful and it was so lovely to have direct customer service not over the phone, she helped me planning my trip as well as a slight difficulty when it came to my ticket payment."
Maria"There was instant service. Rosie was immediately available and the ticketing process started straight away. Rosie was obviously a competent professional and the ticketing was completed in the minimal amount of time. I appreciated Rosie's open personality and the dialogue that took place between us making it a very comfortable social situation."
Leighton"Prepared to work through various options and find good solutions.Lots of experience so can recommend places"
Alan"Over 20 years of service and help has always been first class. No exceptions this time round."
Christine and Kris"Katie was friendly, helpful and excellent to deal with. She provided us with several options re flights, accommodation and car rentals based specifically on our needs. She was only working that one day and then off for a week but completed all our requests and subsequent updates in a positive and very timely manner. We really appreciated the her hard work in a very tight time frame."
Ian"Suzanne and I discussed the plan took notes and came back to with great suggestions and itinerary which was fantastic"
Ken"Excellent all round. Cut through the detail and provided some great alternatives within the hour. Super responsive with great communication. Really reminded me the value of travel experts, especially with last minute business travel."
Paul"Laura has plenty of product knowledgeable, lovely to deal with, and found exactly what we needed."
Christopher"Knowledge, communication, extremely pleasant to deal with, efficiency"
Gavin Keith"Very helpful lady , she sorted our holiday out with princess line very quickly and we will use her again in future."
Carolyn"Tracey listened and came up with great suggestions. Our holiday was great and there were no hitches at all. We have already booked our next holiday with Tracey. She has been excellent."
Charlaine"Knew what we needed and what we wanted."
Sheryl"Angela quickly responded to requests to change flights - she researched our options thoroughly and gave us good advice."
Annette"Speedy replies and found us what we wanted"
Joanna"Timely and responsive. Able to deal with complex business requirements."
Nick"Angela always replies in a timely manner and is always super helpful."
Deborah"Chloe was amazing, we hadn't booked an appointment & just arrived, expecting to wait a while or come back later. However, she said she could fit us in and was really helpful re: accommodation and suggested flights that were at a more civilised time than 0300am! She made the process so easy and made us ask ourselves why we had taken so long in the past, to co-ordinate booking & flights when it could be done by a professional? We'll be back thanks Chloe!"
Mark"Mairead is a bright, happy lady who dropped what she was doing to talk to me when I justcwalked in off the street. She is very knowledgeable about the places I wish to travel to. Her advice was excellent and I really appreciated all the help she gave me."
Shelley"He is very knowledgeable about cruises and also the countries we are planning to visit"
Zita"Always helpful and professional."
Helen & Brad"Tracey was very helpful and friendly. She found the best prices for my flights even if I had to change to a different day. She keeps in contact with me giving me links to apply for stuff I need. I highly recommend her if you are planning a trip"
Jenny"I had spent hours on my computer looking for an airline which would carry me where and when I wanted to travel. Still had questions I could not find answers to. Rochelle sorted it out in 10 minutes."
Stephen"I missed my flight out of Auckland due to major issues moving out of my flat. Megan got my flight changed to the next day and done on top of a very busy day for her and at a cost the was well well below what I thought it was going to cost me"
Duncan"Carly is a very pleasant lady. Nothing is a problem for her to look into the best deals for us. Carly is always very prompt in getting back to us. I wouldn’t hesitate to call Carly in the future."
Kelvin"He was very committed to Finding a solution to a problem Looking at different options Thinking outside the box Empathising cost challenges Being friendly"
Liz"Very pleasant and helpful."
Anne"Robbie was so immediate in responding to my requests.he was smiley and it seemed he had all the time in the world for me, even though his day work book was full of jobs to do."
Carman"Easy to talk to & ask questions. Had some really handy tips & shared some real experiences from her own travels. Made our plans come to life with no stress at all. Can't wait for our trip to roll round."
Geer Winnifred"Excellent personal service. Very good outcome with our seating requests as well as accommodation."
Geofrey"Very responsive to our request and efficient in covering everything we need."
Nick & Peta"We have found Katrina extremely helpful, friendly and very efficient. Katrina responded quickly to making an appointment for us to meet with her. We wished to do a European River Cruise and Katrina was able to give us a good overall understanding of European River Cruises. Katrina has responded quickly to our questions and we have booked a Cruise in 2026."
Lesley"Gave us good options and was able to explain the process. Was quick to respond to any questions we had"
Andrea Diane"I found Madison very friendly and helpful. She listened to everything I had to say and was able to give me excatly what I needed and made the booking for the start of our trip. Actually she even helped me with extra information regarding River Cruises and which companies did what. I look forward to making even more bookings with her."
Patricia"He is pleasant, efficient and has a sense of humour. Just recommended a friend book with him also which he has"
Alex"Great communication, very detailed knowledge and great to deal with."
Anna"She was very obliging and very helpful when we wanted changes. Not a problem to her."
Bruce"Kristen did an amazing job. So informative and helpful. Really knows her stuff and so prompt in getting information for us. I have recommended Kristen at house of travel to several friends who now go to her for their travel plans. Excellent. Had many trips over the years and never had any problems. Knowing Kristen and house of travel are there if we had problems is always reassuring."
Lynn & Ray"Dalwyn made us feel at ease with our trip to Northern Ireland and explained in detail what would work well for us on the dates that we’ve need to fly out and return"
Helen"??Gina was very helpful and listened to what we were looking for on our holiday and was quick to come up with a quote"
Claire"Kirstin provided excellent, carefree service. She handled my requests and kept me informed and updated on the best travel options. She also took care of my flights, car rental, travel insurance, and accommodation."
Pieter"She is awesome, fast, efficient, in terms of getting air tickets for us ( Andre & Tree from London, and Oturehua)…. Polite, funny… Nicky McCone is a great travel agent and asset to you."
Andre"Prompt, friendly and very helpful"
Ashley"I just walked in with no appointment. Jo was very friendly, welcoming and efficient."
Susan"Her initiative to look for another property as the original one was not suitable."
Jean"Cherone is absolutely brilliant! So thoughtful and helpful. Nothing is too much trouble. Would recommend Cherone to anyone in a heartbeat! She is so well travelled, knowledgeable and very easy to deal with."
Wayne"Melissa was so pro active. She replied to emails within a few hours. She found a good deal for flights and when I decide to upgrade to premium economy she did so with no issues. I am still needing to book my accommodation in London and Milan and am definitely planning to ask Melissa to help as she is so knowledgeable and so helpful. Couldn't have had a better experience."
Catherine"Emma is a very pleasant, efficient and friendly young woman. She made us feel welcome was prepared to dicuss our needs."
Vikki"Very friendly, met all our needs and provided us with what we wanted."
Wendy"Fiona is very personable and helpful. She also has a good knowledge of places and activities. I feel happier knowing that she has organized everything for me when I am setting off on a trip."
Isla"Claire was very enthusiastic. She listened well to all requests, and was very prompt with replies to theses requests. She offered advice, and made sure we knew what we were signing up for."
Colette"Very easy to deal with , informative and helpful with all my needs . Nothing was an issue and I felt very confident with her"
Christopher"Quick prompt responses and finding possibilities for flights and tours."
Graeme"Jo is so onto it , same day service with our bookings. Three adventures in the pipeline, two finalised and one adventure still to realise when the wilderness lodge is next open for bookings. We have paid our deposit and can't wait for next years adventures to begin."
Pam"Erica went above and beyond in her efforts to secure for us the best flights and routes when we wanted to travel and advised us of the best deals and routes available."
Karen"Ellie's super easy to talk to and really gives the impression she knows what she's talking about. Provided great options for me to choose from"
Philip"Prompt efficient and sensible service that saved us money"
Coral"I have dealt with Carly in the past and she is such a lovely person to deal with and definitely knows her stuff. Even though my booking was a straightforward one to Tasmania, she didn't mind seeing me and getting my trip sorted in a very personable and efficient manner."
Lee"Gaylene has been my travel agent for many years. She's super professional as well as super friendly and knowledgeable."
Kimberley"Claire was quick to advise me with my queries about my cruise. Claire replied promptly with info by email in regards quotes and cruise details."
Cheryl"Very attentive and knoweldgeable."
Terry"Even though Brigitta last assisted us with travel in 2019 she welcomed us with the words “long time no see” and made us feel like we were valued customers. She also came back to us with a couple of options for travel at the time she promised and was very professional throughout our interactions."
Michaela"A very friendly and hospitable person"
Kellie"Promptly made my bookings ensuring I got the cabin and plane seats I desired."
Roger"Delight to work with."
Helen"She was able to offer me a range of suggestions, and then booked exactly what I wanted on the dates I needed and found a very good price for the package. Very friendly and helpful service."
Kini"Tania was incredibly efficient, knowledgeable and clearly excited for us."
Linda"Great comminication. Swift service. Good options presented with clear details. Tanya is warm and personable, and takes all the stress off me!"
Helen"Overall listening, understanding what we wanted and providing a solution."
David"Prompt replies and provide great options to suit my family."
Deanna"Tim is very knowledgeable and thorough. Very detailed with the booking process and goes the extra mile to ensure individual seats are reserved for our comfort and accommodation as well."
Bruce"Brydie has been very helpful helping us with our upcoming trip. She has replied to our emails after hours in her own time. Brydie has a lovely personality and is willing to help and advice us when needed."
Sheridan"Chevonne made the booking quickly and without fuss and was a pleasure to deal with"
Carol"Very engaging good listener and good knowledge lovely person"
Peter & Gloria"Prompt responses to our queries"
Victoria"Prompt at getting back to me with my requests, found a good deal for my friend and I to buy to go on our holiday."
Sarah"From beginning to end, Angela was very helpful with the planning of our holiday. She was fast and thorough with putting everything together, communicating with me constantly about deals and flight options. As always, Angela went above and beyond our expectations. She makes every booking an exceptional experience."
Gaylene"She was very friendly, helpful Leonie was very responsive to all my questions. Had our holiday all done and paid for for within an hour. Great service Will use Leonie and House of travel again."
Jacqueline"Friendly, had our previous trip information on hand, listened to what we wanted and offered suggestions, and we finished with a great travel plan."
Graeme"Robyn was very helpful booking our flights."
Danielle"He is such an experienced agent he goes beyond our expectations"
Karen"Steve has an amazing knowledge of destinations and booking systems. He searches while giving him ideas, then presents a brilliant itinerary."
Roger"Very easy, good comms, prompt. Made the whole thing super simple"
Max"They took all the hassle and stress out of planning my trip. And I loved the reassurance I got if something were to go wrong while overseas, that they'd help."
Pamela"Great customer service from Jade"
Sharon"Knowledge on China. Prompt communication. Accommodating manner. Pleasure to deal with"
Louwenda"Monica gave great service, helpful suggestions, prompt responses and very informative. A"
Shelly"Very helpful Great initiative"
Anita"Good response time. The request for information from Macarena was concise and easy to follow. Good amount of information provided to our enquiry."
Mark William"Very pleasant and professional and sorted out our complex travel requirements"
Sheryal"Very personable. Nothing was any trouble. Prompt replies to queries"
Katherine"Her attitude was can-do. She was professional, listened to our requests and consulted us before finalising the details of our flights and accommodation. She considered transfers to and from the airport/hotel. Her efficiency was excellent."
Jennifer"Listened to what I wanted then provided really good advise. Sorted out a reasonably complicated itinerary to meet my needs"
Linda"She was so very helpful and made booking my holiday so very easy."
Linda"Claire responded promptly when I had a query on the planning of our Sydney Weekend Get-away."
Linda"Great service and great advice. Prompt."
Amanda"She went out of her way to open up on Waitangi Day and offered very good advice"
Georgina"helpful and knowledgable"
Margaret"Very friendly and helpful"
Alison"So prompt, professional and great manner. Followed up by phone and email ??????"
Kim"Katie has always provided excellent service to me. As Katie has been my travel agent for a number of years, she knows my preferences re airlines/directions etc"
Barbara"Answered all my questions"
Kevan"She listened to what we wanted, And quickly came up with travel that suited our wishes"
Craig"Carla is aways frendly and fun to work with to get the right deal for you"
Kevin"Friendly, efficient,"
Louella"Pleasant Got what we wanted on 2 occasions."
Philip & Carolyn"Pam Turner was very welcoming toward us Respectful and eager to help us Fast and efficient whilst acquiring our details A friendly calm and collected person Cool mannerism! Not pressured"
Betty"Most of the trip was straightforward (eg we booked our own hotel in Tahiti), but there was a major glitch at checkin with Air NZ at Auckland on the way out. Fortunately Buzz was able to sort this out, but the issue around holding only a one way airline ticket into Tahiti should have raised a red flag earlier and have been resolved between Air NZ and HOT, not last minute at the airport which was very stressful"
Duncan"Listened to our needs and researched them well. Displayed patience with our payment options. Formed a relationship with us over and above the business aspects. Thank you"
David"very efficient and fast service"
Philip"Everything was made so easy to sort out, queries were answered promptly."
David"Very efficient, nothing is any trouble"
Trevor"Listened to what I wanted. Actively found the best deal for me that worked within my timeframe"
Deborah"Print replies and took notice of what we wanted"
Heather"Chloe responded quickly, with good options. When I updated my preferences with Chloe she came back quickly again with a great option which we purchased. I have not travelled in years on holiday and am quite out of touch with airline routes etc (and so sought out a travel agent to help me) and Chloe made it very easy for us to make a choice."
Sallie Amanda Jane"Stephanie was thorough and replied quickly. Stephanie also made any changes quickly."
Frances"Glen is great,friendly and helpful."
Sheryll"Knowable and professional"
Stuart"Prompt and easy to correspond with, great customer service provided."
Bridget"Very helpful and thorough checking details"
Jocelyn"Experienced, knowledgeable,authentic, friendly"
Heather"Very helpful, and prompt, thank you! Danny came up with a good option to suit me very quickly."
Saskia"Dennis from Orewa has to be one of the best travel agents I have ever dealt with. He helped plan our family trip and sorted out every detail. He is absolutely the best."
Ian"Theresa is absolutely spot on, Very knowledgeable, always quick response and very helpful. She is the best consultant, vast amount of experience for traveler’s."
Rolf"Very efficient all sorted within 24 hours. All our needs were met and any further information was clearly explained, made the whole process easy."
Ngawai"Very personable and professional"
Greg"She listened and responded to what we asked"
Lesley"Alisha was friendly, helpful and professional. She took time to understand my specific needs and rolled with the changes I put her way. Great service."
Ray"Kristin was very helpful and knowledgeable, and did not try to sell us stuff we did not need."
Trevor & Laura"She is approachable accommodating and efficient - so lovely to deal with and forgiving of me mucking her around !"
Amanda"Liz was so easy to deal with, took notes on what I wanted and presented options that catered to all my needs."
Steven"Very efficient and knowledgeable about the areas we were interested in for planning our trip overseas later this year."
Lorraine"She was very helpful finding us a great cruise at a budget friendly price in no time at all"
Heather"Friendly and helpful. Answered all our questions"
Christopher"Nicky listen to what we would like and look at different options. she thought out of the box and nothing was a problem.."
Carl"Easy Lots of communication Takes the stress of organising flights"
Karen"Very good communication and helpful when I need a change of date verified"
Adrian"Efficient and pleasant"
John and Gaye"We found Hayden to be friendly, very efficient and had us organised for our trip in no time at all. Great communication made organising our trip super easy. Thanks so much Hayden. We will definitely be using House Of Travel, New Plymouth for any future overseas trips!!"
Robyn"She is very friendly and extremely efficient."
Debora"Was a really lovely girl. Got my flights done really well and explained about getting insurance"
Marie"Her general efficiency and understanding my requirements. She gives me confidence in her ability to plan the trip ti my satisfaction, and with a sense of humour."
Isobel"Was very pleasant and was lovely bubble, Her manner very polished."
Louise"Very friendly, great communication. Very helpful and genuine when in person highly recommended Nicole."
Rosemary"She responded ‘after hours’ and within 10 minutes of me sending an email. Then once some of the preliminary details were changed the next day at my request, a final proposal was received and approved. This the third time she has arranged different travel for and ALWAYS exceptionally swiftly"
Louise & John"lbfirst went into House of Travel to make enquirees and first oerson to greet me was Emily.. who said come and sit and tell her what i needed... now her presentation was excellent, her demeanor was excellent and after l made my inquiries immediately she set to work and came up with an excellent travel plan etc.. too easy but i must say Emily is a creditbto House of Travel... 5 stars out of 5..gold medal stuff i say"
Graham"Brigitta is very knowledgeable, has traveled extensively and we have always had wonderful service from her. We trust her completely whenever she suggests something for us. A real gem?"
Derick"Very quick to reply and nothing was a bother"
Philip"Able to have a conversation with multiple strains of thought going at once & acknowledge them all in a reply. (Working in IT. I'm very used to asking 3 things and only getting an answer back for 1. Refreshing to have competent replies)"
Jacob"Very helpful and knowledgable. Prompt and efficient service."
David and Christine"Alisha went above and beyond when looking for accomodation that ticked all of the things that were on our list. She also went out of her way to provide products that would make our stay in Fiji more enjoyable when traveling with our little boy! Would highly recommend talking to Alisha when traveling with a baby… she has a wealth of knowledge and made me feel so at ease."
Grace Elizabeth"Very interesting in providing me with professional service"
Jerusalem"Laura was pleasant and very available. She got things sorted quickly and efficiently. We would utilize her skills again without question. We have used Melissa in the past and I rate her as good as Laura."
Marianne"We found Amy to be very pleasant & efficient, very easy to talk to. She understood our requests immediately & made our bookings promptly. We will be using her as our booking agent again in the future."
Christopher"Very efficient at her Job."
Cheryl Bronwynn"friendly and made booking easy."
Joan"Really appreciate Vicki's expertise when booking our European trip. Looking forward to dealing with her in trips in future years too."
Paul"I like how she phoned me for a quick chat after I emailed her for a quote. This meant she didnt do me up a quote where she was making assumptions about what I wanted. She clearly knew what she was doing and once I accepted the quote she organised things promptly. Thanks!"
Felicity"She has done travel with us previously. Great agent"
David"Quick, efficient and competitive."
Brent"Prompt action and good service."
Robin"Always she is excellent in her job and very nice person, polite and very welcome person"
Edwin"Very efficient & professional.we have booked with Sindy for years. She pointed out HOT cruise which we weren't considering at the time & we invited 2 other couples to join us."
Shirley"Claire understood what we were looking for and sorted flight easily. She has excellent cpmmunication skills and a friendly mannerism."
Merelyn"Friendly, professional, knowledgeable."
Geoff"Tania is a consummate professional, who really knows her stuff! We were provided with detailed information and advice about my proposed trip, and I was therefore able to make informed decisions."
Helen"Fiona is very professional. Keeps us informed every step of our planning process. Fiona takes all the stress away from us and we have total confidence in her to deliver a fabulous holiday itinerary."
Keri"Very friendly, helpful and engaging. Nothing was a problem."
Kate"Hannah has a very friendly, helpful and informative way about her. She shares her knowledge and is not afraid to aska team member if she needs clarification. Nothing is too much trouble for Hannah. We booked our last trip with Hannah, too, and decided then that she was our "person" for travel."
Philip"To my surprise she instantly recognised me when I rang her. She was very knowledgeable and helpful and I had complete confidence in what she was doing."
Fiona"Very friendly and knowledgeable regarding my destination, managed to get me a $200 saving on my flights, excellent!!! Also sent through some logistics information regarding travel to Philip Island, as I’m hoping to use public transport rather than a hire car. Very helpful indeed."
James"Kelly-Ann is AMAZING, sorted my travel insurance within 30 mins. You cant ask for better service, shes a star."
Liam"Totally professional"
Iain"Kimberley went out of her way to look after us. She made sure we were aware of all of the options. She even organised special dietary requirements."
Marilyn"Andy helped us with a more complex journey. He was very quick and efficient. Good advise about travel insurance too."
David"Just very confident pleasant ??"
Gary"She was very thorough"
Raymond"Listened to our needs, responded promptly to my communication, gave good travel options"
Kim"I asked a question and the next day she was looking into it. Came back that afternoon with options and variations and booked exactly what was required no problem"
Melissa"Just the ease of booking, how accomodating he was. His explanation of what happens next and it saved me a trip into KeriKeri as it was all done over the phone."
Jacqueline"Accommodating and friendly"
Donna"Great communication listened to what we wanted replied at what I would have considered after hours overall very helpful"
Robert"Quick, efficient & knowledgeable service shown be the staff member"
Leonie"She listened, then explained procedure, prompt answers to queries, understood my personal difficulties, very helpful, printed information as I don't find online stuff easy."
Angela"Andy has consistently provided excellent advice and support in our travel plans."
Michael"We had some prior specifics that it would have been good to be advised of during our emails so that was a little disappointing."
Lesley"quick and prompt replies"
Angelo"So friendly and easy to communicate with"
Sheenal"Attentive and great communication. She listened to what I was looking for, gave me great choices and helped find a better value."
Jonathan"I tell Paul exactly what I what, and he gets the job done straight away. I can also email him at anytime to reaccess the trip if I need to."
Julia"She listened,responded and acted very professionally to ensure we got what we were looking for."
Bill"Very nice to talk too, very clear and helpful."
Els"Carol went above and beyond for my many regarding my travel plans. She always responded promptly with all information I required. I truly believe she provided EXCEPTIONAL service and I'm extremely grateful for all that she did. Made my upcoming trip simple and easy. Thank you so much."
Janette"Initially, Madison was unable to find a good flight option but promptly worked and contacted me straight away with a great deal. It really felt like she cared about finding something that worked for us within our budget and was also a really quick turn around!"
Jessie"Paula is extremely polite, effective and knowledgeable of what my group was looking for and got us a great price that I could not find on my own. We highly recommend Paula and House of Travel for all of your New Zealand needs."
Nathaniel"Gaylene was excellent as usual with her friendly and prompt service. I wouldn't deal with anyone else! Give her a pay rise!"
Barry & Eileen"My family has been using Brigitta all my life. She has our trust completely and has never disappointed us. She goes above and beyond to ensure we have a lovely holiday and I know she always has our best interest at heart."
Ilaria"Sarah is always so lovely to work with - great communication + gets things sorted quickly! :)"
Danielle"Very helpful, listed to what I wanted to do and found great options. Excellent communication. Can't wait to enjoy my holiday:-)"
Janette"Sandy is very efficient and helpful."
Grant"Liz was very efficient in trying to match my requirements. She succeeded in getting the flights which were the best for me."
Heather"Suzanne always manages to fit me in with not much notice, she has good advice on timing of flights and seating arrangements, and great help when a flight was canceled."
Deborah"Carmel is very professional & nothing is a problem"
Phil & Fiona"Very patience and skilful. Showed interest about my family needs and knowledge about the trip i was interested in doing (Fiji)."
Luis"Rachael was able to get flights to exactly match our requirements without heaps of back and forth questions. A very easy process."
Ellie"Bella was friendly, attentive and helpful."
Thomas"Lisa was friendly, and professional she chatted with us keeping us updated as she looked into booking our flights, accommodation and car rental,she gave us exactly what we asked for."
Tracy"Highly efficient and reliable. Very knowledgeable and helpful guidance."
Ronald"Very friendly and welcoming. Had all the info at her fingertips when we asked"
June and Steve"Kristen is excellent, she is a great communicator, she does whatever I ask and exceeds expectations. She is thorough and accurate and a joy to deal with."
Annie and Terry"Rachael listened to what we wanted and fave us exactly that. Very easy to talk to and also very knowledgeable"
Brenda"She knew what she was talking about."
Kim and Sam"Emma was very friendly and very informative. She took time and patience to assist us find what was best for us. Through Emma we found a good deal."
Anne Georgina"Kelly was quick and thorough at booking our holiday"
Shirley"Answered all our questions and quickly handled our bookings"
Wendy"through a friend who knows Lynda. she was very efficient it was a pleasure to deal with her. she came across as switched on lady, got straight on to the job and had it sorted immediately brilliant."
Peter"Beth was extremely helpful and my booking request was seamless, and she provided excellent recommendations regarding my requests."
Paul"Talita consistently go above and beyond to ensure that we are happy and satisfied of the type of tour we are after and she makes a special effort to search for it."
Rodulfo"Kelly was extremely helpful and knowledgeable about our destination and very efficient in getting all details sorted."
Trish"She was positive & addressed my questions without hesitation An asset to the company"
Ngahuia"She listened then looked at all the best options of prices . Anna had only just been to Sydney so she could give a couple of good taxi prices too and ideas"
Robyn and Kent"Kelly was very receptive and answered all of my questions (of which there were many). Kelly made booking with house of travel feel effortless and she went out of her way to make me feel comfortable and well educated on my travel journey. 100% I will be returning to Kelly for her services for my future travel plans. From the get go Kelly greeted me with a smile and was equally as excited for my venture as I was. Cannot thank Kelly enough for how easy and warm she made the booking process feel."
Phoebe"Tracey was very friendly and made us feel at ease."
Tony"Friendly and booked us on the cruise straight away. Lots of helpful info."
Rose & Jason"Good communication.vh"
Janice"Tania was very helpful and very efficient at responding to my queries. Always with a smile."
Treveena"She's the nicest and most professional travel. Agent."
Kathy"Jess was professional and very easy to deal with. She had our booking organised promptly and her communications were very clear."
Donna"Lee provides a timely response to questions and works with you to reach a good plan"
Donna"Friendly, efficient and knowledgeable."
Kevin"Very knowledgeable and helpful"
Donald"Kimberly looked at every option before helping us with cruise , flight and hotel booking dates"
Jayabalan"Listening to my needs and anticipating - very good"
Jane and Duncan"A tricky itinerary and received sound advice and a plan to suit!"
Elaine"Raelene was very helpful finding the best option for me. She had great ideas and made it easy to plan my trip."
Keisha"Sandy was able to steer us away from choosing unsuitable venues. Prompt follow up on completing the itinerary."
David & Joan"We were interested in your holiday promotion to Port Douglas. Lisa was very helpful putting together our trip - package, car hire and insurance."
Elizabeth"Listened and supplied exactly what I needed"
Corinne"Rachael emailed me back with a couple of queries and then booked us in. Details were perfect. Looking forward to seeing our grandies"
Jennifer"We have dealt with Anna on a number of Travel plans and have always found her to be efficient, pleasant, helpful and approachable. She manages the time lines and communication necessary with apparent ease."
Ellen"Very efficient"
Rose"Lynley gave us prompt attention and took the time to discuss our requirements in detail"
John"Very knowledgeable and super helpful with our trip. Nothing seemed like a problem!"
Jessica"Angela’s helped me with a few trips. She’s polite, competent, fast and thorough."
Mary"I love Jen Ford. She's amazing. She was very accommodating and worked to find the best travel options for myself and my companion. Jen was also prompt in finding the ideal travel solution for the complex scenario that I am/was working with. Best of all, Jen is pleasant, personable and an overall delight to deal with."
Genevieve"Always great service"
Suzanne & Dennis"Very quick response. Pleasant manner. Friendly. Efficient. Made everything very easy."
Alison"felt welcome relaxed and enjoyed talking over options and found it very helpful"
Marie"Very helpful & knowledgeable,"
Neville"Fast response, questions answered and successful outcome"
Neil"Very obliging, thoughtful and keen to get me a good deal."
Beverly"Debby listened to what we wanted and was happy to accommodate our request for looking onto different dates."
Sonia and Scott"Sarah Martelli was very knowledgeable, so easy to talk to about accommodation, flights and explaining "life" in Rarotonga for us as first time traveller's. Would definitely use her again."
Louise Jean"Ksenia as usual booked multiple tickets leaving at different destinations. She has done our international travels for many years to various destinations, always vet professionally and accurately"
Donald"Kate was an exceptional listener who understood our plans and competently began to work on our itinerary. We valued her friendliness, efficiency and patience as we developed our travel plans. She is a very capable person, and we sincerely appreciated her advice and informative communications."
Noeline"I am very happy with the way Lisa explained everything about our coming up overseas travel, she gives me options to choose from and she is so willing to suggest all her expertise on happy and safety travel. I am very satisfied with her patience and professionalism. I can recommend Lisa to all my friends and families when it comes to travelling expertise. Well done Lisa, keep up the good work."
Jerry"She is meticulous. Accodating. Friendly. Knowledgable. Excellent at evaluating Client requirements. A relaxing manner and friendly iinterviewer. Very proficient in the executuon of her job. A credit to the Travel organization. Simon Pay"
Simon"Super efficient."
Mary & Evan"She is super helpful, proactive and quick. It isn’t the first time I work with her and she is nowmy go to. She looks at the best travel journeys for our family and I appreciate that."
Alienor"Always very responsive to our queries"
Paul"Really knowledgeable and keen to make sure we were getting what we needed out of our trip, that we had all the right things booked, that the order of destinations "made sense" with flights / accommodation etc."
Tracey"Quick, accurate, friendly and so helpful."
Bee"Nicci was very helpful in finding a solution for my requirements. She understood exactly what i wanted and brought everything together very easily. I appreciate her time and effort."
David"Prompt, efficient responses. Actioned our request at short notice."
Pamela"Very helpful"
Deborah Leigh"Fiona was so accommodating with all the changes we wanted and always responded so quickly. She really helped researching different options to make sure we were all happy."
Bayly"Very quick to respond to emails. Flexible in her approach to find us shorter and cheaper flights. Goes over and above to ensure everything is booked and gives good information on transfers, extra nights accomodation and nothing is a problem for her."
Kimberlee"Very professional and reassuring with her delivery and expertise."
Terence"She was Attentive and interested in my trip. Very helpful and did not push me to add to my intinary. Friendly and great to deal with. ThANKYOU I will come again."
Lynne"Dee help has been very timely and flexible. I gave her a big list of requests and she has satisfied all of them! Despite several changes to my original plan, Dee has been quick to come back to me with her suggestions."
Jane"She was patient with me and worked hard to get the outcome I wanted"
Janet"Friendly and efficient and always on the lookout for a cheaper option"
Peter"Donna was really efficient! We have her what we needed and arranged our trip really quickly and gave us what we needed to know. With some extra tips for our trip"
Cherie Frances"she helped me get a great plan for my holiday at the end of the year"
Margaret"Karen is our long time travel advisor Very helpful,alway welcoming & friendly A pleasure to see & deal with Karen"
Mr and Mrs Bradley"Mel was very understanding of what I wanted to achieve with my travel plans and came up with exactly what I was looking for. She was very quick with any queries I had and also made suggestions to make our trip more comfortable."
Darcy"She took time to look for the best flight for me which I really really appreciate!!!"
Jurate"Very fast and put together a great deal, flights were to our requirements and suitable time frame, also additional flights for other parties added with no hassle, thanks"
Ross"Toni wen the extra mile to find what we wanted nothing was too much trouble and she replied to all our emails incredibly promptly, even after hours. We got the perfect flights with her and are very happy"
Lorraine"History. Had Donna look after my travel for awhile."
Albertien"Friendly manner, very knowledgeable. Listened to our travel needs and was able to book everything for us."
Boo"Lee is friendly, helpful, very informative, he answered our questions well, he put us at ease. Overall, He is excellent of his job, no doubt, in the near future we will contact him again for our next travel. God willing. Thank you very much Lee and your workmates they are helpful and friendly too."
Norman"Jessica listened and quickly found a resort but when it was not quite right she searched for another which filled our requirements."
Dinah"HOT Christchurch have always been great to arrange travel, never any issues. Louise was helpful and efficient - no fuss, too easy!"
Roger"Tayla has served me previously and knows how I like to travel."
Karen"He listened to what we were after and helped us achieve it"
Peter"Stephanie is always extremely all the ball, efficient and available for any queries and get back very quickly. She's very friendly and keen to help in any way and a delight to deal with. An exceptional agent!"
Gaye"We provided a rough outline of our intendeed trave, and overnight we had a comprehensive itinerary that we feel will fit us just fine."
Steven"Zoe was friendly and helpful and made it easy"
Sandra"She was lovely Had a great personality Gave us great guidance for our planed trip eg planing our connection flight from parmy booking motel Day before so don't miss our flight out of the country Explained about insurance eg Just a great Manaaki Don't fly often so goid to have someone like Monica do the work for us ??????????"
Joseph"Lesley was superb. We contacted her after we had a poor experience with a competitor and she assisted us immediately with no hesitation. She filled in gaps for our travel plans and made everything flow and work nicely with our itinerary."
Michael"Very cheerful and efficient"
Robert"We are a repeat customer of Kelly-Ann. We always come back to her given her superb efficiency and friendliness when booking our travel. Kelly-Ann took the hassles of travel booking away from us and we have been using her for all our travel bookings post Covid."
Lim"Prompt, excellent service. Susie gave great advise."
Kay"She listened and understood the range of options that we wanted help with"
Garry"Excellent service. One small unresolved problem from last year’s travel."
Niki"Toni has helped me for more than 20 years. She is reliable, helpful, informative and thorough. I know I am looked after and she will find the best deals and best places for us."
Angela"She listened to what we wanted and came up with some great ideas"
Dean"Very efficient with quick bookings and responses to me and my questions. Lovely personality and great friendly rapport."
Melissa"I provided details of our names, destinations and dates of travel. Claire came back very quickly with recommendations within our budget, which was great. The only downside was that the recommendation and subsequent emails from HOT (such as this survey request) are addressed to my middle name, not my first name. I do not normally use my middle name in correspondence."
Margareth"He was pleasant, relaxed, attentive and had answers to all our questions."
Dan"Brydie is the best! Nothing is a problem, and she is always super helpful, whether just booking flights or the whole holiday, including accommodation, activities, etc."
Dallas"Prompt responses Excellent communicator Provides great options Problem solver when overseas and bookings change"
Jan"She was friendly. Very helpful with getting favorable flight times and travel insurance."
Desmond George"Everything was amazing. Quick, understanding."
Leanne"I told Gavin that I was loyal to Flight Centre but felt they weren't doing a very good job at all. Gavin asked what were my concerns, and then asked me what was my travel plans. I just tuned up with no appointment and was lucky enough to have caught him and be able to have the time and sit me down."
Petrina"Very fast, accurate service provided by the consultant"
Peter"I found Kirsty very easy to talk to and she was very helpful and accommodating. She was also very patient."
Dulce Go"She was very helpful and replied quickly to all my questions."
Holly"Lorraine was very patient and accommodating with my queries and requests. I have referred my families to her and they have also used her service with great appreciation."
Permila"Graham Kevern has always been our person we deal with. He always puts more then 100% into his job"
Diana"We have always gone through Graham and every trip has had no hiccups! We have recommended him to a number of family and friends."
Jeff"P"
Stuart"Laura was friendly and really helpful. We gave her some ideas about where we wanted to go and she put together an amazing travel itinerary for us including accommodation, flights, transfers and tours."
Lisa"Jan always attends to my travel requests promptly and professionally. Excellent friendly communication and provides great advice."
Gaille"You tried your best to find the best option."
Jean"I contacted her quite late in the day with an urgent travel request and she got back to me after hours and got it sorted."
Julie"Angela has arranged travel for our group in the past, everything was professionally done to a very high standard, Beit travel or Hotel bookings. Well documented and she explained everything we needed to know."
Neil and Julie"A good listener, had ideal solns for us. Effiency with handling any qts & keeping us in the loop if she had to refer elsewhere for specific answer."
Carol"Excellent communication and really engaged with our trip and what was important to us"
David"We have used Amanda on several occasions and have always been happy"
Ru and Tony"She was very personable and at the same time professional"
Linda"Very easy to deal with. Had a great knowledge of the cruise we wanted to do. Some good recommendations. Also was very accommodating in making a last minute plan change. No problems at all with our experience with Rachael."
Shane"She was referred to me by a friend who had sorted a similar trip. Also I had trouble with my first consult from the Tauranga city branch."
Lyvonne"Very efficient and helpful with choices"
Stephanie"Her friendly no-nonsense approach and just getting things done. Brilliant."
Jan"Zoe was the only person available but she very quickly fulfilled my request."
Jolene"Prompt response and helpful information. All requests promptly actioned."
Jennifer"Jo was knowledgeable about my cruise as had done it herself.she was helpful.. kind.. and just all round"
Michelle"Buzz is INCREDIBLE!!! I have asked Buzz to facilitate several trips for my family (some extended). He ALWAYS goes above and beyond expectation. I have TOTAL faith in him. He has helped us through several tough situations."
Tracy"She listened to what I wanted and with her knowledgeable experience came up with travel solutions. She never made me feel like I was wasting her time and responded promptly to any of my questions. I felt like I was in good hands and was comfortable for her to do the bookings and handle my plans."
Nicky"she fitted me in while an appnmnt offered at the HAS office was 5 days away!"
Maria"Very speedy response to initial email and empathetic to my needs to arrange travel quickly to travel for a close family member funeral in the UK. Very helpfulk with my changes, questions etc"
Sally"Walked off the street Made me feel like family."
Jeffrey"Liz is very knowledgeable on the destinations we were looking at for our holiday and answered all my queries and emails very quickly."
Carol"Yonah is always cheerful and helpful. She makes time straight away to help you."
Ethne"Very helpful and knowledgeable"
Mike"Friendly helpful stafff"
Viki"From the moment we walked in she was so helpful. Nothing seemed to be a problem and she worked hard to get us the flights that suited us."
Garth and Judith"Love the fact that Andy responds so quickly and is always positive and happy to help"
Dallas & Warren"She was amazing. She listened to what we wanted and was super efficient. I do alot of travelling and she made the experience enjoyable."
Jo Anne"Super helpful and personal service. Accounted for my dates of travel and location preferences, with a lot of detail for a pretty complex trip. Travel to and from Europe via Dubai, internal Europe flights and trains, and accommodation in a number of cities."
Christopher"Well received by Jo, who was so helpful"
Allan"Everything was done to how we wanted it and where we wanted to go at an awesome price!!"
Denise"Always a simple process & has got to know our likes, dislikes"
Julie"Rhonda was very easy to deal with and even though I have done a lot of travel she helped and made me aware of many tips to make my travel comfortable. My previous company I have dealt with for over 30 yrs had not gone to the effort and extra help that Rhonda did. I will definitely be back to plan my next travel plans."
Julieann"Monica has been a huge help with booking my flights. She was always clear and communicative, keeping me updated every step of the way. Her relaxed and easy-going manner made the whole process feel stress-free. Really appreciated how easy it was to drop by to make any changes."
Alex"We have worked with James for a number of years and always found him reliable and willing to help. He has a ready knowledge always to answer questions re travel . We enjoy his greetings with a smile. and would recommend his house of travel in Riccarton, Christchurch."
Janice"Quick to respond. Researched everything we wanted to know."
Terence"Fiona was super helpful and friendly showed me a lot of different options and helped me to get the best deal"
Alexander"Linley acted promptly to my request, same day service. Plus pointed out a over priced transfer and advised a cheaper mode of transport"
Vicki"Jade is so helpful and provided some solid options"
Deantha"Recommend by a friend to contact her"
Deborah"Holly is very efficient and kept me updated at all times"
Gabriel"She was friendly and professional"
Linda"Lovely personality. I changed my mind - no problem Booking as requested"
Brian"Ollie always goes out of his way to find what we are looking for"
Bobbie"Jennie is always extremely helpful and it is never too much trouble to look into anything for you. She is very courteous, responds promptly and gets all to you in a timely manner. Highly recommend her and I do pass info on HOT to others I know that are looking to travel"
Lorraine"Very friendly, competent, provided us useful information with accompanying brochure, willing to advise. Prompt email follow-up."
Gabriella"Cost effective tickets and friendly agent"
Robyn"Very helpful, made the booking quickly , no stress."
Glenis"She was very helpful and returned a detailed itinerary in a very short space of time. There were a couple of changes to be made and these were done immediately with no fuss. Further there was also an overcharge which was refunded to us which was greatly appreciated. As always Taupo House of travel delivered"
Andrew"Megan as always was friendly and helpful Nothing is ever a problem"
Lynette"Megan was very pleasant to talk with, very efficient with our flight bookings etc."
Michael"Very helpful and friendly"
Jeanette"With our last overseas trip through HOT everything went very smoothly without any issues. The trip was more complicated than usual with a Camino bike road in Portugal followed by a Cruise with days inbetween staying in Santiago and Lisbon. We talked through options with HOT before finally 'locking in' our travel plans."
David"Our personal experience when she helped us with travel arrangements.. excellent knowledge and service."
Fran"Lovely personality so helpful and knowledgeable with our needs for our upcoming trip to Perth"
Karen"Erica is an exceptional Travel Agent. She is intuitive, caring, knowledgable and helpful. She has been our 'go-to' for complicated bookings for many years - we have followed her from the Newmarket office. We really appreciate having her to help us."
Janet"Gave me different options for what I was looking for to get me the best deal"
Lesley"Good knowlegde and working out options for me. Good listening skills."
Iris"Happy to explore all options"
Barry"His knowledge, friendliness, and how easy he made everything for me."
Marie"Excellent and friendly service"
Gavin"Dealing with Megan is like talking to a friend. Megan has a lot of knowledge and pits a good plan together for us"
Suzanne"She gave me enough options for prices and times so it felt like I could make an informed decision. She supported me in my dream adventure which was most important."
Jo"Ellie is a pleasure to deal with - she is obliging, personable and cares that she is doing her best for her customers and giving them the best trip ever."
Linda"Brent was responsive, knowledgeable, and got our holiday booked really quickly. He was friendly, pointed out comparisons between the resort we were booking vs a resort I stayed in recently to ensure I had a full picture of what we were booking, and was very clear in his communication, making it a very smooth process."
Victoria"Efficiency So helpful Communication Takes the stress out of booking organising things Reliable"
Beverly"I was very happy with the service received. A quick turnaround and all requirements met for our holiday. Having someone who can anticipate your needs and provide a comprehensive quote certainly makes booking a trip away hassle free. I'd recommend Alydia to anyone needing assistance with booking a trip."
Justine"very, very helpful, friendly"
Helen"Went the xtra to try sort out insurance."
LINDA"Friendly and nothing is too much trouble . I appreciate her knowledge and she did everything a great travel agent does ."
Sandy"Robyn is super responsive and goes the extra mile to find the best value experiences."
Ann-Marie"Friendly service knowledge"
Mark and Bryony"Was very accommodating listened carefully to our requirements and sorted it out in no time."
Rose"She was welcoming and took the time to listen and find solutions."
John"Fay provided good options that suited my location needs and my price point. My return visit to book and pay was easy too."
Dee"Alisha was efficient. A little disappointed that she had not been to Vietnam and Cambodia but she got good airline connections"
Janny"Megan was great, very helpful and made booking holiday very easy."
Shona"She listened to exactly what I wanted and made excellent suggestions that would add to our trip and make things easy. She came back with solutions in a prompt manner."
Sarah"she has a sparkling personality"
Geoff and Christine"Liz was very friendly and helpful and gave us lots of good advice about our trip to Europe later in the year."
Veronica"Kirsty is very good at what she does. Always getting back to me, friendly, knowledgeable and honest. We have come back to her because of this reason."
Natalie"Megan was very prompt with her replies to me."
Sandra"Susie is fabulous! She gets onto the job straight away and nothing is too much trouble."
Christine"He was personable, knowledgeable and efficient when helping me with my bookings."
Sheryl"Brigetta acted very quickly and without hesitation to our request for flight reservations- the same day she replied with a solution to our query! Nothing seems to be too muc of a problem to her!"
Barb & Steve"booked our cruise and made the experience really easy, even when emailing confirmation etc. I did go back in the next week and added a membership number, Trudy wasn't there, but I was looked after and got it sorted."
Ian"Debby prompted completed the booking for an overseas trip. We had a meeting with her to outline our overall trip and she well understood our requirements submitting an outline itinerary. Following further liaison the trip was finalised. Debby was able to identify cost saving options which was most appreciated."
Peter"Erica responded promptly yo my request for a meeting and was most helpful when looking for a Island travel destination."
Raewyn"Tiffs prompt and excellent communication with very clear advice and loads of options for flights & accommodation was exceptional. She made the process very straightforward & exciting! I would use Tiff again for our travel & will be sure to recommend her to others too with her attention to detail, exceptional communication she's a top tavel agent!"
Catherine"Very prompt and gave us exactly what we asked for"
Maria"Gemma had helped me book travel before when I went to the UK, so it was a no brainer to go back to her to organise my latest trip, and she didn't disappoint ..."
Christina"Lisa was super happy to help, very organised and communicative. She gave us ideas, tips & tricks and went into a lot of effort to make sure everything was right and suited us."
Emma"Easy, communication is fast and simple to understand, gets a great result every time . We have booked our last three trips with him to Disneyland, Thailand and now Mexico"
Sarah"Absolutely awesome and so efficient"
Kaye"Nothing is of any trouble to her when assisting you with your bookings or inquiries of any travel requirements, it always seems as if she is travelling with you. No matter what day or time of day she's always willing to help and always goes that little bit extra in making sure that you are receiving what you inquired or requested"
Neville and Nadene"The way she dealt with our holiday planning."
Dianne"Emma was very nice, helpful and quick in everything she did for u#. I cannot say anything other than she is a wonderful travel agent"
Patricia"She was amazing, so helpful and quick to reply with options"
Dione"Nothing was a problem for her and the promptness in which we gad a response to our questions."
Kevin"Quick professional response with the added confidence that Teresa has booked great trips before for us. We really appreciate her attention to detail and friendly personality. Teresa is very experienced in her role and a delight to deal with."
Janna"Dealing with Alana via email is quick and easy great communication"
Harrison"Great knowledge and easy to deal with"
Spencer"Lisa has got a fantastic personality, she is very professional and goes extra mile without being asked"
Victor"Great service and prices"
Rochelle"She was very helpful and gave us options. She also told us about all the extras available."
Noel"Brent is always quick to respond regardless fo how small a question may be"
Linda"Service was very good friendly staff from the moment we walked in the door. Chris answered all our questions and queries without hesitation"
Vicki"Sharon knows what we want and does her best to provide this"
Kenneth"He was very friendly and in touch with what our travel plans were. He put the itinerary together in a timely manner and we are delighted with the overall result."
David"Jo's knowledge, manner and efficiency is second to none."
Sheryl"Promptly answered emails. Sent me a photo of what the cabin would look like and made the experience quick and simple. I liked that my trip could be booked over a few emails, rather than having to make a trip into a store."
Olivia"Lisa was great, she responded promptly to my initial email query and came back with options and then confirmed."
Nikki"excellent, very knowledgeable with great travel insights"
Sarah Lee"Charlotte is always fantastic to deal with, we respect her advice and value her opinion and she is just generally a really lovely person and nothing is ever a problem"
Andrea"Great recommendation for accommodation and activities in Hoi An"
Shelley"Deepti was very friendly and approachable. My husband and I came away very confident with our decision and choice of holiday. Deepti made the whole experience very easy for us in relation to flights and interconnecting flights which was all abit too much for us"
Tony"Very helpful and efficient Organized everything I required in a very short time"
Noeline"Very informative advice and friendly service made the whole experience great"
Evan"Great cusomer service -;polite, attentive, patient (!) helping us with all our enquiries ."
Janet"Talked to Vicki outlining our requirements , she emailed the best option the next day"
Mac"Christine remembered me from previous contact, she was immediately aware of what I wanted and sorted my travel arrangements in quick time. Great to deal with."
Douglas"All information was presented exceptionally well, made booking easy"
Carol and Doug"dose his utmost to fill our every request then some"
Barry & Kaye"Quick turn around, listened & met all of our family’s needs"
Jade"Prompt with response and accurate with requirements of my holiday"
Michael"We’ve had the pleasure of working with Bridget on several occasions, and each time has been an absolute delight. She is incredibly welcoming, always making us feel valued and understood. Bridget's extensive knowledge and expertise in holiday bookings have consistently guided us to make the best choices for our trips. We highly recommend her services to anyone looking for a seamless and enjoyable travel planning experience."
Richard"Graham is a great guy, helpful, explains everything clearly. I have booked with him for a number of years now. Completes the booking efficiently"
Sue"Nicole was patient and answered any questions with a helpful manner whilst providing a professional yet personable experience (whether she was laughing with me or at me i do not blame her LOL). Our booking experience shows her booker experience! Fab customer service."
Rhiannon"She handled the requirements changing rapidly and was super accommodating."
Oliver Tyler Dickson"Fab lady great service Very knowledgeable"
Karen"Lorraine is always available,always so accommodating for our requests . She is a legend would always use her"
Michael & Christine"Prompt and helpful communication, friendly and efficient service."
Gabrielle"Charlotte has booked travel for us before and is away amazing to deal with."
Janene"The whole process was seamless, Harrie was very prompt in his communications and made the travel booking so easy! It has been an absolute pleasure having him as our agent and I will highly recommend him and House Of Travel."
Bianca"prompt friendly communication and we are happy to put our trust in her from previous experience"
Toni"Helpful and efficient service"
John"She is a friendly, professional agent. Her industry knowledge makes easier."
Stuart"Efficient, professional and personable."
Blair"Haile greed us lovely smile on her face and had lovely small talk and then she asked what we want and gave us some opinions. Hallie was ready for us in the time we had booked."
Christine"Quick response and great suggestions. Friendly and very helpful"
Charles"Quick responce, provided professional opinion when asked about Mr or master, looked into hotel when asked about specific room and clarified why there is difference in bed sizes"
Megan"Quick and efficient"
Mr John Roy"Kimberley provided a quick and thorough response to my query that resulted in my booking."
Elizabeth"Very helpful"
Karl"Relatable and engaging when attempting to frame my ‘wants’ Listened and followed through on what she said she would do in a timeframe shorter than my expectations"
Craig"professionall"
Martin"Lee is always so helpful and really listens to what we want to achieve"
Andrea"Mel is always a pleasure and goes to no end of trouble to ensure our wishes are met."
Marilyn & Jeffrey"Oliver is the reason why we keep coming to HoT for our travel bookings over the last 9 years."
Ravindran"He always goes out of his way to help especially with exclusive HOT holidays"
Norman"Very helpful and friendly. Sometimes difficult to contact by telephone and agents colleague made it very clear email was preferred. For us, the value in dealing through a travel agent is largely to do with the personal connection."
Gary Christopher"Liz has been my travel agent for almost 20 years. Her knowledge of the travel industry is top class. The trips I have been on through Liz have gone like clockwork. I recommend her to my friends and they have been impressed also. Keep up the excellent work Liz"
Margaret"Friendly efficient"
David"Jo was very knowledgeable and had good suggestions about the trip I was planning as she had previously booked similar trips for others. Jo is great to deal with and very efficient."
Andrew"Kylie did an excellent job of sorting out convenient flights and suitable accommodation for an upcoming visit to Sydney.."
Barry"I really appreciated how Hayley had done some preparation and checked possible flight details even before we met for our consultation, based on my email of my proposed itinerary. Hence she knew what my options were for my complicated requirements- in this case a Round the World Ticket and the best way to do this. This meant that we could book our flights immediately so I could begin the fun part of choosing accommodation."
Corina"Lovely and bubbly, such a breath of fresh air"
Bryce"She provides excellent customer service with a bright friendly personality. She is very helpful and a pleasure to deal with. She was also able to impart personal experience regarding accommodation choices."
Mike"Ranee was easy to talk to and helped us set out our dates and our flights to allow us time at each stop. She has made our planning of our holiday very easy."
Michelle"Efficient, friendly and very helpful"
Michelle & Peter"Very efficient and super knowledgeable"
Sue"Stacey goes out of her way to ensure our travel experience is seamless and unstressful. We appreciate everything she does for us."
Jocelyn"Amy was super quick with her reply’s She gave us great service we are very happy and would definitely use her again in future"
Angela Faith"A very late request time-frame wise for a package trip that was handled promptly & efficiently"
Marilyn & Brian"Charlotte was friendly and helpful. She listened to what we needed and tailored our trip to meet our needs. She also offered her advice, insights from personal experiences and provided us with options to choose from."
Claire"I’ve been working with House of Travel for my upcoming Europe trip, and they’ve been fantastic. They are incredibly helpful, friendly, and knowledgeable, offering great suggestions along the way. I love that I’m regularly updated on my trip, and the House of Travel app is a perfect tool to keep track of all the details as they unfold. Highly recommend!"
Shannon"He worked really fast. Before I could overthink and worry about things, everything was booked and paid for."
Paul"Dropped what she was doing to assist me and find appropriate flights for me. Had a Can-do attitude, and was a relational lady. She was interested in helping me."
Karen"Monique was very helpful and friendly. She organised our trip very efficiently and quickly."
Delyth Nia"Answered queries promptly Worked with us until we got what we needed."
Melissa"nice to deal with. very helpful"
Gertrude"Hi Booking tickets with Tania was a pleasure everything was very well planed out and it all fell into . place . thank you Tania Wheeler kind Regards Colin Barrowcliffe."
Colin"Gaylene was very helpful with what we wanted and with our bookings she went that extra mile for us"
Steven"She is always prompt to reply to questions/requests. Very easy to deal with"
Judith"Very friendly and accommodating staff."
Connan"She was very efficient and super quick with sorting our Fiji holiday"
Susan"Janine was so lovely and super helpful. She was very welcoming from our first meeting, communication was great and she made us feel like nothing was too much hassel."
Lee-Anne"She answered our questions, and was able to customise our package with flights"
hayley"Empathy, attention to detail and worked to get me what was needed in a very short time span. Nothing was to much for Chloe. An asset for your team. Pure Magic."
Craig"Good knowledge, helped us to refine our holiday choices down to what actually worked. We also went in with a very vague plan and came away with some concrete choices."
Matthew"Very helpful and managed to get the flights we needed."
Mary"Paula is amazing we had a previous booking with Paula before she is super friendly and helpful. I'm glad we got Paula again to book this trip. Paula has made everything hassle free and smooth sailing for us...she just great!!!"
Tania"Friendly, open and shares her experience. Spends time ensuring we get the best deals available."
Amanda"very polite and helpful, asked the important questions and able to assist with all my questions and requirements"
Janette"Excellent service,and attention to detail."
Andrew"Sandy was friendly and to deal with, quick to find a solution to my travel plans and followed up our initial appointment with good email communication."
PAMELA DORIS"Not even one typo in the documentation. perfectly presented. Very hepful"
Faith"I can't fault Janine, she delivers every time i do business with her. Always meets my needs and offers great suggestions."
George"It was very helpful to be able to explain my plans and needs to someone who listened and who gave me options with the pros and cons, e.g. explaining that a particular option was cheaper but had longer layovers."
Ralph Lindsay"excellent communication skills and very understanding our request"
Donald John"Her expertise in handling our booking was amazing. Nothing is too much trouble."
Wendy"She was emailing me at 10 at night so I received a special that would expire the next day. Amazing service."
Kim"Very friendly approach. Quickly achieved th bookings sought and offered helpful suggestion"
Barry"Great service, prompt reply with flights"
Craig"Jamie was helpful and professional in making our travel arrangements effortlessly easy for us."
Tamara"Lynda was really helpful as we keep making changes to the itinerary that was first put forward but in the end it has worked out as we expected"
Michael"Very friendly and approachable. Got information about flights back to me quickly and provided more than one option showing both budget and not so budget airlines. Listened to what was my ideal. Enthusiastic."
Mischale"We were very impressed with how quickly Emily had our trip to Australia was all sorted. We were going to a Funeral"
Christine"She is friendly, knowledgeable and efficient."
Patricia"prompt, professional"
Christopher"She’s always been great and helpful every time we’ve been"
Kenny and Maree"very quick response and happy to adjust details to suit us"
Felicity"She was very fast and efficient. Which is why we choose house of travel. The other companies took a little longer to get back to us."
Maci Ellen"She new what she was talking about and gave me confidence"
Ngaire"prompt call back to me and information sent, nothing was too much trouble. Perfect service"
Robyn"She was so helpful with my enquiry and gave me the best option for accommodation and very helpful."
Karen"Dalwyn listened to our needs and over delivered."
Sal"We told Alydia want we were looking at, for how long we want to go for but basically, we wanted to chill and relax on our vacation. Alydia came back with some great choices and prices and advised us what would best suit us for when we wanted to go. We have used Alydia a few times now and found the same awesome service and willingness to help us in any way, even with last minute changes."
Anthony"Lisa listens to what we would like to do, comes up with suggestions and helps to find more affordable options. Always appreciated. Lisa also responds promptly with any queries and updates."
Julie"Love dealing with Celia, always friendly and helpful, knows what we like and finds the right deal for us."
Julie"Kelly-Ann's prompt service and guidance was outstanding. She provided recommendations and feedback to ensure the best value for money in both instances. I would highly recommend HOT services to everyone I know."
Kylee"It was very easy and comfortable conversation and process"
Aida"Lee was very helpful - even phoning us on a Saturday!"
Arthur"Very friendly, knowledgeable and swift with her recommendations"
Anny"Accessibility, cheerfulness, patience."
Elizabeth"Dennis is very pleasant, knowledgeable and professional, explaining everything extremely well in his emails, (I live in Australia so am unable to visit in person) and assists with any questions I have. It is a pleasure dealing with Dennis."
Donna"Very friendly and helpful"
Jodie"Very patience and respectful."
ChuenFoong"she is so motivated and well organised, nothing is too much of a problem when enquiring about travel"
Richard"Claire was incredibly easy to deal with, fast response time with email communication. Answered all our questions. Very Happy with the service provided. looking forward to our island holiday."
Richard Laurance"Carmel was very prompt. Her replies came quickly and very on point. She presented options but didn’t hurry us and she still made the deadline for the special. She was kind and friendly to deal with."
Jacqueline"I called in spur of the moment and was attended o very efficiently by Helen who I had not dealt with before."
Peter & Janeen"Karen looks after us and provides the level of service that we expect. She listens to our needs and tries to meet them."
Derek"Great communication ,friendly and very quick response , and a great result. Would not hesitate to call her again and have already recommended her to others."
John"Sarah readily engaged with us. She was positive and informative and found the flights we needed with no fuss. An asset to the team."
Bernie & Pat"Gary was professional and friendly."
Jillian"Great knowledge and happy to share his experiences. Very good at interpreting our requirements"
David"Good communication, Leanne is lovely, incredibly helpful."
Shirley"Paula is very thorough at searching all available options and finding the best price for me which I really appreciate. She is such a warm friendly person who makes the whole experience very pleasurable."
Nicola"Very friendly, nothing was a problem and she gave us everything we wanted in our holiday. Even though she had a booking 5 minutes after I walked in, she didn't rush me out the door and took her time making sure everything we wanted was taken care of"
Marc"We changed our mind about our trip halfway through the planning stage. Sam was understanding and helpful. With Sam's help we now have exactly the trip we want.??????"
Dianna"Provided a selection of flight routes. Communicated and explained the options clearly. Had a few issues with credit card payment, and Rueben was patient and tried alternative methods. All worked out well in the end, and very satisfied with the customer service!"
Michelle"Prompt service. Clear explanations. Understood my needs. Worked quickly to find me a good fare that met my needs. Was warm and friendly but also appeared to be very competent. Got back in touch with me when she said she would. I liked dealing with her. Felt like I could contact her again if I need more advice and that I would be welcomed."
Raewyn"This was only the second time I've had travel organised by Raelene, and even though I've never met her, I have every confidence in her ability and the swiftness in which she arranged my flights is very much appreciated."
Robyn"Emma was very knowledgable and when our first scenario didn't work she was able to suggest other ways."
Yvonne"Talita was amazing to deal with. She listened to what we were looking for, offered advice and made the whole process so easy. We had such a fun afternoon booking our trip."
Anoushka Holly"She has been amazing. We have used bea now for 3 trips we have booked Family and girls weekends away. She answers any questions we have"
Julie"I've dealt with a number of travel agents over the years, and am always impressed by how efficient, friendly and knowledgeable Bev is. Thank you again!"
Guy"Jason always replies promptly. Understands our travel needs. He drew up two different itinerary options to consider. He was and is a pleasure to deal with. Highly recommend him."
Maria"Knowledge of the area Attention to detail was helpful and no issue when the plans changed totally, and she had to start from scratch Fast response time"
Steve"thorough"
Graeme"She is very helpful and very friendly"
Therese"Got on with the job of providing me with airfares quickly while they were still on special."
Victoria"Anna was informative,told me day trips in the USA gave me links to look at.????????"
Jane"She was very helpful and got the booking done efficiently asked the right questions and got job done, would recommend Emily..Are looking forward to this holiday without any hassle and im sure it will go smoothly. ??"
Daphne"Hayley Mundy was a delight to deal with, she was friendly and efficient with the nothing is a problem attitude. Highly recommended."
Shane"She was professional, friendly and helpful as it was a while since we had travelled internationally."
Vicki"Mel was friendly, knowledgeable and efficient. She understood what my needs were for travel -flights, assistance and timing. I felt confident that she had my aspirations and needs in mind. I went out feeling confident that she had my interests in mind and that I could depend on her if there were any problems while I was away."
Helen"Excellent communication and speedy turnaround and recommendations always spot on!"
Maree & John"Excellent knowledge & fast return on booking. Janine is awesome to work with"
Mark"She was super friendly and helpful. We are very happy with her as our travel agent. If we have a question she is very quick to reply with an answer. We will recommend to anyone."
Geoffra"Sharon always goes above & beyond to help with last minute travel arrangements"
Linda"Carmel made booking our vacation really easy....no stress!"
Nicola"She gave me exactly what I called up for, with a second option. She was friendly, efficient and professional"
Gloriann"Cheerful, supportive, responsive, obliging, prompt, empathetic and knowledgeable."
Barbara"Tony was clear and straight to the point. Very honest about prices and transportation to and from airports to hotels. We gave Tony some dates on what days we wanted to fly and he found good and reasonable flights for us"
Jeffrey Alastair"Melissa was warm and welcoming when I walked into the store. She straight away listened to my ideas and was able to easily organise flights while I was there. Melissa went above and beyond to make sure everything was what I was wanting and gave great suggestions. Very knowledgeable and professional"
Sarah"Kelly was prompt with her quote and gave detailed information. She checked that everything met our requirements. She responds to emails quickly and was very friendly and helpful when I went into the store."
Karina"The staff is entertain you with joyfully appearance"
Jerson"Friendly, helpful and great to deal with"
Nicki"Kelly is an efficient travel agent that is fast yet effective. Kelly goes the extra mile ensuring that quotes and bookings are met in a timely manner and are personalised as she thinks about things that relate to the client. I have also seen her product knowledge first hand and it is fantastic. I am very grateful to have the opportunity to put my travel plans in her hands."
Karen"I knew where I wanted to go but not much else Jay was very helpful and knowledgeable and I felt like I had a good idea of what my holiday would look like by the time I left."
Hayden"Highly recommended by a friend who was impressed with her attention to detail and care. When you are a single woman travelling alone the extra consideration really matters and being able to answer the 'silly' questions."
Tina"She was most welcoming right from the start. Most helpful in meeting our travel requirements. Thank you"
Denys"Yes she was really helpful and found us just what was required at the price we had in mind"
Ellenor"Ranee is professional, friendly and thoroughly explains options and quickly responded to our request for info re travel insurance"
Sue and John"She was efficient and understood our needs."
Heather"She is pleasant and efficient."
Kristina"Always answers questions and gets the arrangements for flights sorted as soon as possible"
Judith"great to deal with"
Julie"Exceptional. Speed of getting back with information etc. Genuinely caring"
Richard"Lynda was responsive, listened carefully to what we wanted, polite and friendly, asked clarifying questions, checked that what she proposed was what we wanted, nothing was too much trouble, very timely."
Rae"Rebecca was very helpful .Rebecca quickly understood what we wanted and gave us options that were relevant for us."
Pamela"Anna is not only very intuitive, but also kind and responsive. Her overall manner is what sets her apart from most! She's very knowledgable about each of her clients wants and needs and makes the overall experience a true pleasure!"
Vicki"Tuff was prompt with her responses to my queries and provided great detailed options. She was enthusiastic and made the holiday booking process enjoyable."
RYAN"She is very easy to communicate with, accommodating in her service, and immediate in responding with feed back."
Ross"She listened to me and came back with two options, which I appreciated."
Beth"Very prompt with responses to email enquiries and she gives you options."
Rosemary"Friendly helpful"
Paula"Have dealt with Maree before.blown away with the amount of work done last time & options for our holiday so used her again.happy with the different options provided this time.all while being pretty crook too from what I hear.real trooper! ??"
Georgie"Being my first time traveling, I had plenty of questions, big and small, which she helped and reassured me through the whole process."
Pheobe"Very helpful and experienced"
Philippa"Able to accommodate our more complex needs with split airfares to and from various destinations. Getting us the best possible deal out of a number of expensive options. Also advising on my wife’s specific needs."
Brian"Made us feel very welcome and gave us some really good information. Made our booking very easy."
Lenard"Clear and knowledgeable, ready to assist with any questions that we had. Was also accommodating and tried to get back to us when she said she would."
Christopher"We have used Sarah Martelli's services before and as always we were treated to 10/10 service."
Wendy"Prompt on replying to emails. He wasn't afraid of sharing his best choices with us which is important to make our holiday what we want . Very easy to talk to as well"
Julie"Letitia was very thorough in helping me plan my flights. She looked over various different flight options spanning different days and carriers allowing me to pick what worked the best avoiding any thoughts of potentially missing out on a better option."
Dominik"Katie was prompt, courteous, helpful, and communicated well."
David"Very patient and helpful"
Albertus"Dennis got onto my enquiry immediately to secure bookings, made sure I was aware of what the package offered then presented some alternatives re accommodation and flights for me to choose from. Everything was handled efficiently and in a friendly manner via both phone and email. As always top quality service from Dennis."
Anne-Marie and Leo"Prompt professional service."
Richard"Made the experience very hassle free with finding air fares and accommodation to suit"
Mike"Promptness"
Gavin"Fast, friendly and efficient"
Sarah"Michelle was very quick to get back to me and gave me good advice on my travel plans."
Gaylene"We have used Sharon as our travel advisor in the past and have found her to be efficient and reliable on all matters. This why we are once again asking her to help us plan our next holiday."
Terence"Swept in when I was left in a pickle in the middle of my holiday - not only was she able to find me a great flight when all other options failed, she was also able to work around my particular needs for flying! Very thankful to have her at my back."
Tegan"I knew Nigel from my previous booking a couple of years ago and once again he was so quick to get back to me with great options for my travel plans. Would happily recommend :)"
Jaana"We found Dhawal extremely helpful and very pleasant to deal with."
Patrick"Megan was prompt with her response and detailed exactly what we required and answered any questions had excellent service and very helpful."
Rickie"Extremely efficient but above all is friendly and listens to my requirements making for the best holiday."
Jennifer"Paid attention to what we wanted and provided good options and worked on detail"
John"Tayla was very efficient with all requests We needed to co-ordinate our travel with my sister in Auckland and this was done seemlessly"
Susan"Bonnie was wonderful to deal with. Communication was great and the process was very easy and stress free."
Adele"Tracey is always amazing. Her service is always impeccable and she makes things super easy x"
Sara"Helen was great very fast and efficient. She gave us multiple options and very helpful with questions we had."
Rachel"Pia was very eelcoming, efficient and totally on to what we wanted. Instantly I detected her Dutch accent and loved it as I am from Dutch parents and have Dutch citizenship too and as we are going to The Netherlands, she was very familiar with what we wanted"
Harold"Very friendly Patient"
Bhavani"Great communication Good options provided Thorough Timely"
Phillip"Very prompt responses to any or all queries"
Ian"Vanessa always so helpful, got us the best possible deal to our requirements"
Carol and Allan"always prompt and efficient"
Pauline"Alison has handled all my travel arrangements for many years. She has met my expectations every time."
Warwick"Rachel had very clear and quick communication with us. We were able to tell her the specific flights we wanted and she booked this. Have recommended her to our friends for planning an upcoming trip."
Melanie"Charlotte was amazing at helping us book our holiday to Vietnam! She pointed us in the right direction to help us find the best tour and accomodation that suited our needs. I wouldn’t hesitate in recommending her to any family or friends, it is evident she is passionate and enthusiastic about travel."
Reese"Zoe is always very pleasant to deal with. She get all our requests sorted in a very timely and friendly manner."
Deborah"Gaylene was extremely helpful in providing information with the options I was impressed with the details such as looking at seat options and the best seats for the lowest price with the providers as many planes have different configuration . Gayleen has a wealth of knowledge of different destinations which is invaluable"
Mark"I have used Angela's services for nearly 20 years and always she gives good advice and sets out all the options. She has excellent understanding of my preferences and doesn't promote choices that I would not enjoy. Likewise she will changing plans if my ideas will not suit me."
Barbara"Very pleasant and helpful"
Lyn"Megan was attentive and proposed travel which suited us very well. She was warm and personable, following up on our needs."
Gordon"Liz is always fast to reply, and does not get fazed with all our changes. We would not consider using anyone else."
Michael"Last year we booked a holiday with Jo and all went to plan. When we went in to enquire about a cruise, we got Jo again and she remembered us from the last time we booked with her. Very friendly and helpful. After explaining what we required it was only a matter of minutes before we were booked into the cruise we only went into enquire about. ??"
Jennifer"Easy to communicate with and get a hold of, quick responses and turn around time."
Silena"Eilish has been extremely attentive. She replies promptly to my emails and acted on my requests very quickly which was very much appreciated!! Thank you Eilish for all of your hard work and for taking the stress of booking my trips away from me haha."
Jamie"Glen was excellent - listened to what we wanted and came up with even better solutions for us than what we had asked for."
Sonia"Deepti is a friendly and knowledgeable consultant who listened to what we wanted in a holiday and exceeded our expectations in what she offered to us. The process was explained very well. Deepti is relatable and shared her recent holiday experiences with us which gave us confidence in her recommendations."
Craig"excellent"
Trevor"He was really helpful and answered all my questions making my experience enjoyable."
Maraisa"Rachel’s really listens and hears what you want from your trip. Her communication is fantastic, she gives good advice, and answers any queries fully which is reassuring. I feel I can trust her and she is really professional when discussing payment options."
Sue"Efficient, great communication and looked after our needs. She did what she said she would do and added on travel insurance which saved me time trying to sort this separately."
Kirimamae"Johnathen was 100 percent on to it…"
Janine and Kathleen"Tania always does a great job for us and is always happy to answer questions."
Di"excellent past service"
Anne"Helpful friendly. Smiled a lot. Yes"
Paul"Communicate well and really helpful."
Patrick Punefu"Gemma listened to what we were after and quickly understood our needs and offered us relatable advice!! she was very helpful when we had only called an hour beforehand to pop in."
Natasha"We have used Stacey for several trips now, and she's always been very helpful in sorting out the best deals for flights, accommodation and internal travel. She's very quick to respond to our emails and general enquiries. Stacey is also very knowledgeable about the places we travel to, giving us lots of helpful hints to make our trips that much more enjoyable."
Michael and Liz"Lisa listened to our ideas about visiting Adelaide and came up with worthwhile suggestions as well as bookings that met our requirements. She was very pleasant and helpful which we appreciated."
joyce"Gaylene listened to what I wanted and provided me with that. When I wanted to tweak things, she did that in a timely manner. She is also friendly. This is not the first time she has helped me with travel plans and it will not be the last I’m sure."
Jasmin"Janice was so helpful in arranging our flights and Alaskan cruise. We can always rely on her to find the best travel to fit in with our needs."
Jill"Great communication and very helpful"
Sharon"She makes me feel she has done the best for me and I have confidence in her"
Theresa"Linley is very knowledgeable and helpful."
Sheree"As always Graham is very competent at sourcing the right areas without delay."
Alison"She was very polite, answered all my question and easy to book our flights."
Heidi & Dave"She and her team were quick at responding to our requests and making sure we were happy with our package and what our package consists of."
Jessica"Just an overall good professional experience - and very pleasant."
John"Maryann was very quick to provide the quote and to reply to any emails that were sent."
Bridget"All our questions were answered so promptly."
James"Prompt response. Good detail given. Appears friendly."
Raewyn"We were recommended Hannah Smaha from our friends who had used her services for a cruise."
Renee"Her prompt response and willingness to make changes to make it work for us."
Alice"Down to earth, quick reply, pleasant to deal with."
Nicholas"Gaylene is professional in every sense of the word. We have absolute confidence in her, and would recommend her to anyone."
Sallie"Natasha was knowledgeable about our destination and was able to suggest places to stay and activities that would make our trip more enjoyable."
Barbara"Nothing was too much trouble for her. She answered queries via email promptly."
Kaydi"Fast and efficient tried other places they took a week to respond"
George Wiremu Valentine"She was responsive and efficient and pleasant to work with."
Ann"Madison listened to our requirements and quickly found a suitable solution. she answered all our questions and showed us how to apply for the new ETA. She was friendly, helpful, and nothing was a problem. I would recommend anybody wanting to plan a trip, to go and see her"
Michael"Danny had everything ready for me when I called in to confirm my travel. Helpful and very knowledgeable. Nothing is too much trouble for him."
Wyniss"Very prompt and pleasant to deal with"
Heather & Ian"Very prompt and courteous service."
Meng"We found Courtney lovely and so very helpful in sorting our travel arrangements and offering suggestions thank you"
Tam"Book holiday"
Jin Hee"Carli is very knowledgeable and took the time to establish what I wanted in two overseas holidays. She helpfully tweaked flight times and transfer times so we could get the best out of our holidays. She was friendly and professional."
Jane"The only thing that stopped rating higher as we weren't told we couldn't make the booking right there and then when booking. I got my husband a d child to come for what could of been gained in an email"
Trudy"Amanda really knows how to provide that person touch. It can be years between visits yet she remembers our names and most details needed to help us with our travel plans. She quickly understands what we’re looking for and asks clarifying questions when they are needed. Above all we trust she will come up with the best way to meet the travel needs of everyone in our group."
Trevor and Jocelyn"Very competent and professional"
Gerard"Friendly, available, knowledgeable, made the whole booking easy and included important information for my travel. They were excellent."
Frances"Efficiency and promptness of service as well as great advice"
Jerome"Monica is amazing. She is a delight to deal with. This is the 2nd trip she has organized for us. She is very attentive ,thorough and prompt with helping us plan our trips. Nothing is a problem and she is always on tap to answer questions and making suggestions to make our trip enjoyable. She keeps in touch and does what she says promptly. She is a delight to deal with and a great asset to your company."
Margaret"Listened to our requirements and worked with us to get the best possible flights and accommodation."
Karyn & John"Debra gave us great suggestions and was quick to solve any problems encountered"
Anne"Very efficient and helpful transaction completed with very little fuss"
Jill & Garry"Carmel understood what I needed and transactions were carried out and settled in an efficient prompt manner Very much appreciated her help, all booked and paid for in a matter of days."
Shirley"Helped us get great accommodation and everything we needed"
Marie"Charlotte was very professional, friendly and nothing was a problem for her. She took the stress out of us organising our honeymoon"
Ang"Always responsive and proactive"
Peter"She's very accommodating"
Karen"Very efficient and knew her stuff"
Dale"Tori was prompt and helpful, giving me several options."
Holly"Excellent service. Very easy to deal with. Super Cooperative. Nothing is a problem.Lovely to deal with. Will keep dealing with her for as long as she is around."
Max"Active listener, looked for best options, really assisted with requested changes. Always cheerful and smiling. Found some great options for me"
Ron"Very easy and professional service from Anne, as per usual"
Ginell"Very helpful in arranging a future cruise (still a plan in action). Will be very happy to continue our interaction with Natasha. For a previous cruise (two rears ago) we dealt with James of the Riccarton branch who was equally effective as an adviser"
John"Detailed knowledge of Europe"
John"Namrata was not only very knowledgeable but she took the time to listen to us."
Roy"Always looks for the best deals and options to suit our schedules and budgets. A very knowledgeable and experienced travel agent."
Malathie"Well, when I rang a local House of Travel he did not help at all. So I decided to pick a random number from the 0800 line (ps it only gave south island options) and I got Teresa who helped immensely!"
Fiona"We couldn't have asked for a more pleasant and efficient travel consultant. Tiff was amazing and had our trip all documented within 24 hours and it was no trouble to add on extra requests."
Jeanette"Really helpful with my booking like getting me nice hotel for a good price and good price for flights"
Bailey"Very professional and friendly"
Kathleen"Very friendly and not a problem to contact with any concerns or requests."
Deanna"Friendly"
Maree"Pleasant attitude, very helpful Lady. !!"
Greg and Cherie"Replied very promptly and gave the information I needed No pushy sales pitch Very polite"
Chrissi"We always go to Sally for our travel attachments as she has always been very helpful and efficient ."
Pam and David"Shelley is friendly, helpful and always willing to go the extra mile. We never would never use anyone else than Shelley."
George"I have booked tours with lLinley Pearce before and she did excellent job."
Suraiya"David listened to what we wanted and within a couple of hours he'd organized exactly what we wanted. It was a seamless experience."
Peter"Very helpful"
Jan"Pieta was recommended by our travelling companions and we ate not disappointed. She's quick to respond and clear with her feedback. Will contract her again."
Nick"Helpful got back to us straight away"
Dawn & Ken"Very friendly. Recognised me as a return customer. Looked at all options to ensure my requirements were met. Good follow up."
Kath"She was so helpful & really listened to our wants"
Nicola"Very happy very friendly and helpfull willing to go out of her way to help could not ask for for a more willing person to help with your travel arrangements thankyou"
Claire"Wanted to book flights to Europe. She was very prompt and helpful. I am very pleased With booking, she found the best route for me."
Pellumb"Naomi was approachable and friendly. I turned up at the shop with no appointment and she saw me straight away."
Patricia"Great fast communication in a clear concise way."
Greg and Tina"Very proactive, extremely quick to respond to any questions. Offers ideas/suggestions showing that she really cares about her clients."
Tina"Hannah was very efficient at coming up with options for our flights and offered really helpful suggestions for our stopover holiday, without being at all pushy. She was also really patient when we asked for changes to be made. And the overall price for the flights was cheaper than I could come up with from searching online, and good connections between flights. Highly recommended."
Naomi"She gave us lots of information to help us make a decision, affirmed our choice and even booked preferred seats on the flights for us"
Sue"Queries and bookings attended to promptly"
Helen"Quick, incredible and personalized service recieved from Tiff from HOT! We received potential itineraries within hours, with a money saving option to change our destination airport!"
Kylie"prompt reply"
Julian"Very quick response and able to change the flights to depart from wellington for a good price. Captured all our families needs for our trip to fiji including adding on an extra child. This is my second package I've booked with HOT & im looking forward to booking more holidays with them"
sarah"Made us very comfortable and questions were answered easily. Nothing was too much trouble and worked quickly to get our trip booked."
Christine"very helpful"
Barry"Great communication and got us exactly what we wanted"
Susan"Alisha organised our flights to Europe with a stopover in Vancouver on the way home and also gave us a quote for travel insurance which we purchased. Alisha made the process easy for us saving us a lot of time."
Lynn"Responsive and innovative"
Roger"Quick replies to emails. Informative. Friendly. Nothng is too much trouble."
Janine"She was really helpful Price conscious for us Gave us options Actually paid the amount as per deal in media,previous when tried to do this always paid more"
Nicholas Joseph"got on top of the request quickly and constructively. Problem with Air NZ website fully understood"
John Malcolm"Have known Graham for years and trusted him to find solutions & give good advice. . He is very customer focused with great attention to detail. Proactive , timely & regular communication."
John"She was friendly and explain details clearly"
Lawrence"Very efficient, knowledgeable, empathetic and excellent attention to detail."
Alan"She was helpful, accessible and accommodating,"
Joan"Karen is both personal and professional ensuring that I feel that I am getting the best possible treatment. Frequent communication considering our options is excellent and appreciated."
Garth"Karen organised a round the world ticket for me that I was unable to find with the same detail myself. Her help and expertise saved me a lot of time."
Ragnhild"Very attentive Responsive and helpful. Answered all my questions with ease and open to my abundance of questions."
Racheal Jane Maurice"Teresa was extremely helpful and went out of her way to help us with getting payment sorted over the phone."
Kathryn"Because she always delivers a first class service with a smile and very very helpful"
Shirley"We have used Graham now on several occasions, he is always well informed, honest in his opinions as to whether he feels that what we are thinking off is suitable for our needs."
Kenneth"Excellent service very friendly and looking for more variety of travel. Thank you so much for your help."
Nino Bern"Mike has great knowledge of where we are wanting to travel, gave us good advice on when to book tours and he is very efficient at putting together the whole travel package. In the past we have found trips booked through Mike to be enjoyable and trouble free."
Christine"The bookings were done decently and in order - no complaints!"
Andre"Michelle really went the second mile on my behalf! Very impressed & much appreciated."
Beverley Joan"The way she was able to deal with us changing our minds and give us options so promptly."
Nick"As soon as I phoned and spoke with Angela she got on to the booking process ??"
Julie"She prompt friendly and took care of everything ."
Rachel Anne"Vanessa was is cheerful, understanding and effective. My trip is still in the planning stages and Vanessa has the information that I needed to start putting some solid goals in place. Thanks"
Lynda"Super knowledgeable and friendly"
Nicky"Was very efficient - responded and answered all my questions very quickly. Was on the same page of what we wanted and delivered with our package. Was able to share his experiences and knowledge to help us in our decision making. Loved the booking and confirmation system."
Alan"Service was friendly quick and efficient."
David"I want to express my gratitude for Alana, who has been an exceptional travel agent. She takes care of every aspect of my travel arrangements with great attention to detail and always recommends excellent products and services. Thanks to her, I’ve had stress free experiences during my travels. I truly appreciate her dedication and outstanding service!"
Rawat"Cassandra was really helpful. She provided me with different itineraries and resort options. She provided some genuine suggestions on the activities and resort selection which helped me a lot."
Nikhil"Very polite and efficient in explaining the outlines of the trip we were wishing to go on. Very pleasant to deal with and organized the trip beautifully."
Jocelyn"Andy was very helpful, and he came across as a very nice and easy-going person to get along with. Andy was also able to get what we wanted for our Rarotonga holiday which made me and my family all very happy and looking forward to really going abroad. Thanks Andy"
Rangi"Quick, efficient"
Mandy"She was super friendly and efficient"
Linda"Gary got us a deal we were very satisfied with. He did this in a friendly and efficient meeting"
Joanne"Vanessa has gone above and beyond to help us with our holiday bookings. I particularly liked the fact that she is great at listening to our requirements and helpful with further suggestions."
Julie"Nicky was very open and endeavored to meet our every need"
Janet"Achieved the goals I wanted"
Christopher"He can't do enough for us more a friend than a travel agent we book all our travel through Patrick or staff at house of travel ponsonby"
George and Ulini"I have used Wendy before the reason you go back is she is so helpful she understands her job and is very accommodating she has everything organised for you listens to what you say nothing is a bother to her Wendy is so lovely to deal with ??"
Lynette"I walked in without an appointment but had an idea what I wanted . Within 45 mins I was booked and paid for all set to go on holiday again"
Amanda"Her good personality and very helpful"
John"Silvana listened and understood what type of holiday we were looking for and very quickly found us some excellent options to choose from. Then booked the holiday we selected that same day. Very impressive customer service - thank you!"
Christine"Lisa listened to what we want and went to greatlenghtsto find us the best deals. Lisa was easy to talk too and supportive."
Andrea"She is very efficient, highly knowledgeable, had great manners and people skills. Does always perfect job."
Vera"Flexible with our needs, happy to make changes"
Brendon"Very responsive quickly. He only needed one take at the itinerary, spot on with everything."
Brenda"Good to deal with nothing a problem"
Nathan"Debby was extremely helpful when i came in did everything i ask Nothing was a problem Still to come back with firm dates as i muck up Gave me information about travel on crusise ship which i ask about for the near future"
Sharon"Very very helpful and really lovely"
Diane"Cheyenne was very polite and efficient. She was welcoming and attended to my request."
Debbie"She was very professional and took time to talk to us. Our time was spent professionally no stress and very informative. Thank you Alyssa"
Queenie"Anna was helpful and provided useful suggestions for air travel and hotels."
Barbara"Sally was very warm and very informative"
Jenny"She made sure she understood what we wanted then suggested flights and travel times. She was sure she ad everthing like passport numbers and any thing we asked. Great happy lady."
Graeme"Allways excellent service. Vicki always goes the extra mile to make sure you get the best."
Warren"Shes was fantastic, very approachable, friendly and helpful. Highly recommend her."
Kriste"Charlotte always gets the job done...she provides options and listens to your ideas."
Rachel"Friendly and helpful. Felt like she was seeking the best deal to suit what I needed."
Andrew"Anna was great and no problems at all"
Denny"Helpful, listened, did what she said she would do, prompt and clear communication."
Dawn"She follows through on what she says she will - kept an eye out on flight deals for us for our travel destination and is professional and friendly to deal with"
Alaina"Like previous times that we have used House of Travel Consultant Steve is very professional, friendly and supportive and working with us to plan our trip and to get things moving quickly. we have full confidence that like our previous consultant there Lynnie Hardie he will be good to work with and give us peace of mind in knowing we have all our travel details covered. Eric and Trish Perth WA"
Eric & Trish"Very helpful did a great job"
Gary"Very friendly and pleasant manners on the phone. Useful suggestions and fare options. Prompt turnaround of travel request. Overall - excellent service."
George"He's accommodating"
Wilhelmina Feleo"Really easy to deal with, offered options and actioned preferences really quickly to produce a booking that met all our son's needs"
Samuel"As per all my other dealings Lorraine has her finger on the pulse an has great suggestions."
Richard"Great communication, flexibility"
Roz"very helpful with any questions i had to ask"
Douglas"Always responded to questions and inquiries quickly."
Carletta"Fantastic service and very prompt. Very courteous as well"
Shirley"Tracey was very helpful and professional in helping us find the best deal on airfares for our trip to Perth in July."
Susan"Very friendly and super onto it with our needs and also when we had other questions and prompt with the changes we made."
Michelle"She was very friendly and efficient. And helpful"
Kevin"Easy to deal with, I enquired a couple of days before not giving to many details, when I went back the agent remembered me and knew the dates etc of what I was wanting to book"
Christopher"Brigitta has always been a pleasure to deal with and certainly assisted us greatly when we had to abort, because of injury, a couple of previously booked holidays"
Kevin"Gary was available, responded quickly with accurate and competitive travel pricing ."
Steve"She was warm & very Friendly and got the job done ASAP"
Leonie"Very helpful,knows her job"
Carol"Kelly-Ann was excellent all the way through. Helped select correct flights through multiple changes, with excellent communications through the whole process."
Blair"Looked out for flights to suit our needs"
Dianne"He was very helpful, knowledgeable and patient with me. And helped me to find the best priced booking in and around the dates that I wished to travel. After having less success booking online on the Air NZ website, it was great having someone help me so comprehensively."
Brent"friendly, approachable and knowlegable"
Sharon"Amanda was very prompt in putting together my required multi stop travel in Australia and listened to my requests and managed to fulfil them. Also when the AIR NZ travel deals came out the next day before I had paid for my fare, she adapted them giving me the discount which was appreciated."
Jan"Very responsive and quick to help us with all queries, even over the holiday break, very happy! Would absolutely use her again :)"
Mrs Harvey"Her understanding of my travel needs, she explained everything to me, kept me informed, a lively lady to deal with"
Pauline Gail"Jo was very friendly, engaged with us, and understood our requirements. Jo had infact experienced our planned cruise, which we found very helpful and encouraging. Jo's knowledge was exceptional and was the main reason we booked through House of Travel Blenheim."
Patrick"Professional, accurate, fast, wonderful to deal with. Couldn't be more impressed by her."
Joanne Winifred"Max was fantasticly professional, he first listened to what we wanted and tried to understand detail before working on actually finding flights, accommodation etc. It left us feeling listened to and confident in his ability to tailor our holiday to our needs"
Shane Nigel"Very convenient."
Crisanto Mina"She listened to us, heard what we said and provided great opportunities and choices. Her valuable knowledge and expertise is greatly appreciated."
Peter Michael"Charlotte made it possible for me to join my daughters booking with very little notice. Her communication was great."
Joanne"Sally is a real professional and has extensive knowledge. She understood our needs and has arranged everything for both our trips in 2025 and 2026. She communicates extremely well and is very flexible and understanding with any changes"
Tony"She provided a good quick service and was very pleasant in our dealings"
Robert"super quick replies, confirmed the information I needed checking, was transparent with why the costs are more than what can be seen by the public on the internet, knows his stuff and has been great to work with in the past."
Jonquil"Not particularly. She was just a very friendly relaxed young lady."
James"Very knowledgeable, honest and helpful."
Kirstyn Patrice"Being available during a holiday period (around Christmas/New Year)"
Fleur"Tori was incredibly helpful suggesting different ways and dates that could work out to be a better trip. She was very responsive and detailed in her responses making us feel very confident and looked after! Will absolutely book with Tori again!"
Caitlin"Very professional, efficient, and accommodating to our needs, great service."
Christopher"This is the second time Mel has organized my travel she is extremely friendly and helpful, and due to her experience able to offer handy tips on ways to cope with long haul flights. Looking at lots of alternatives for us nothing was too much trouble"
Gillian"Gave us useful informative suggestions to make our proposed holiday to Bali a better experience. This was helped by her recent holiday to Bali."
John"Easy to work with, great communication and knowledgeable."
Victoria"Prompt responses. Proactive. Good availability"
Jenny"Promt, efficient and always friendly."
Adele"Easy to work with and knowledge about where we were going, helpful with planning"
Merryn & Andrew"Amazing service great to talk to and well organised had holiday sorted in know time thanks so much"
Danny"Charlotte is always accommodating and professionally friendly. Our travel requests are never straight forward and easy but she always find a way for us to achieve what we set out to do."
Mr & Mrs McNicol"Shelley is always happy to see you even if you are interrupting a work period !! A ready smile and genuine eagerness to please,"
Rosemary"Sandy is always very helpful with booking flights no matter how strange the request. Replies promptly with pricing and suggestions."
April"very prompt response to my enquiry, great communication, great service"
Tracey"Nikki got back to me in a quick time and it was easy to book our holiday from her recommendation."
Vicki Jane"Professional understanding of our requirements."
Bevin"She is very prompt, gets straight back and has good suggestions. She understands what is asked. Her emails are friendly and helpful"
Katherine"She gave us good options and worked quickly. Always a pleasure to get Cassandra to help us book hols!"
Jonathan"Wonderful friendly service, advice and information. Rhonda is a font of knowledge and ideas."
Keryn"Moniques communication both verbally and via email was thorough and specific. She was empathetic and discerning in her questioning and response."
Kevin"Gave loads of options, understanding the needs of my family and doing all the grunt work to take the load off me was absolutely outstanding and just what I needed"
Bethany"Both myself and my late partner have dealt with Maxine for a number of trips over the past few years. Great, friendly, personal service and, because she has always been very aware of our joint and now my solo requirements, everything is specially tailored by her to suit."
Kay"Angela was extremely efficient at getting us an awesome holiday deal and was very friendly and helpful through the whole experience. She also gave great advice on things to do on our holiday."
Chloe"From the moment i walked in Tori was very pleasant with her greeting and professional. I had been in contact with Tori earlier in the week in regards to our trip to the Gold Coast. As usual we had queries prior to me meeting her and each time Tori replied back to me with a positive response very quickly.So very professional in the way she served us."
Blair"Gary did everything that we wanted"
Helen Joyce"Suzann listened to what we were planning, then offered solutions & suggestions. Speaking about her travel experiences gives one confidence."
Alison"Very quick responses to our inquiry, with detail & pricing. Knowledge of the place / best value for our family holiday! Took care of the whole package to suit our families needs"
Keily"Brenda listened to what we were trying to achieve for our holiday, she gave recommendations, previous customer and personal feedback to ensure we made informed decisions for our holiday. I highly recommend Brenda"
Charlene"Very prompt replies to all e-mails, no matter how inane the questions."
Cheryl & Duncan"Went the extra mile for us over the holiday break"
Shane"We continue to have the best relations with Steve Harper, of whom is precise, attentive and quick to deliver service."
Fred"My original flight did not happen, no aeroplane. Your agent then had to do a number of changes to my original plan. From my view the changes made to suit my needs."
Trevor"Outstanding service and knowledge"
Jamie"She was ver helpful asked how much I wanted to spend on accommodation, and got back to me the next day , even sorted shuttle from airport to hotel , and arranged travel insurance ."
Maureen"Esther is very professional and great to work with. She gave us confidence from the start and delivered everything she said she would! She looked into everything and arranged discounts and more. We would happily recommend her to all of our friends and family."
Adrienne"Rachel was very thorough and did her best to find the best deal for me, which I appreciated.. She was also friendly, efficient and very competent."
Angela"Her availability & efficiency"
Lynne"Josephine was very friendly right from the start. I haven't travelled to Adelaide for 6 years and the travelling is a bit dauting on my own now. 2 flights both ways with the connections etc. Josephine was so good working it all out and how long between flights etc. I came home satisfied"
Bunny"Sindy is a total professional, answering any questions we had, making our holiday planning simple with her expert guidance. She made us feel safe and secure knowing the company was looking after us."
Glenn Robert"Mairead was fantastic nothing was too much trouble, there was no rush or pressure to book or decide. Mairead constantly updated us with options & changes. Highly recommend"
Louise"Did everything we asked of her."
Sonya"Easy to get hold. Arranged trip at short notice"
Mark"Very helpful sorting out my flights and insurance"
Beverley"Kylie was informative, approachable and efficient"
Annette"Erin was very helpful and very patient with me. I have changed our dates a few times and she still made sure we get the best flights."
Jezelle"A welcoming hug and full attention given. Didn't hurry the process and was not put off by my questions which where answered with kindness and was reassuringly on to it where I had made a mistake in my choice of flights."
Lauren"Chris is very efficient and explains everything so as you feel very clear about the arrangements"
Cheryl"Donna was very helpful and friendly. Suggested other ways of travel."
Graham Charles"Brent was excellent to work with. He came recommended to us and we are so glad we reached out to him. He was knowledgeable, friendly, a great listener, and was very responsive. Great experience all round."
Andrea"She was responsive, helpful, patient and informative."
Angie"Very helpful in booking my travel, helped get everything sorted and made it an easy process"
Hamish"Oliver provided me with extra information that helped me form a clearer picture of the tour I wanted. He then followed through with the booking. He was doing his job in a professional and friendly way."
Sandra"They spend time to know what our preferences are and did their best to accomadate our needs."
Rodger"She listened to my needs and went out of her way to find me the best travel arrangements possible"
Bruce"Friendly Nothing was an issue"
Alisha"Friendly approach, prompt service, couldn’t fault our experience."
Jacqueline Ann"Angela absolutely fantastic"
Russell Edward"Having tried to book flights for travel before and finding it confusing and stressful, we decided to seek help. It took less than an hour for Rosie to obtain reservations for round trip flights incorporating a stopover and using two separate airlines, and put them all on hold. By the end of the day, after reviewing all the details, we committed - so much easier."
Graham Peter"No else from HOT pick up phone Hobsonville did on 30.12/24 late afternoon Had me on a flight to Raro 1/1/25 and accommodation She stayed in office after hours wonderful job to start new year"
Craig"Sally was quick to respond to my requests, she returned my call with travel options to travel the same day. Sally's positive and friendly demeanour helped me make my decision at a challenging time. Her professionalism is much appreciated."
Nyssa"I had been a previous customer of Namrata Patel and as before she was professional but friendly and patient."
Kathleen"Erica has been responsive and helpful throughout."
Hannah"No"
Jacquie & Bernie"Upon entering, she promptly greeted us with exceptional politeness and professionalism, rendering the experience both effortless and enjoyable."
Yeini Antonia"Efficient, pleasant and speedy."
Margaret"Staff very knowledgable and helpful in providing any alternatives to ensure I received the best possible deal."
Helena"Her knowledge and suggestions making everything that much simpler and enjoyable. She also spent time on my project and I felt valued and listened to."
William"Tanya is efficient, knowledgeable, helpful and very pleasant to deal with"
Michael"Chloe was very responsive and made my booking easy."
Philippa"Leoni was extremely helpful, knowledgeable and very engaging"
Stephen"She did an absolutely fantastic job, we asked what we wanted and she did just that. Shes a keeper ??"
Richard"Did what we needed and more for us with accommodation. Tracey was extremely helpful in all things about organizing the best experience"
Brent"Jamie was pleasant and took time to listen to what we were after and presented good options. He also pivoted quickly to address a few questions we had about the booking."
Soniaingrid"Jen was amazing yo deal with so quick and extremely efficient...best travel agen we have ever used ...thanks jen"
Graham"Good communication and very helpful"
Frank"Sally did our booking under pressure as she was the only person on that day did a excellent job"
Rae"Olivia was pleasant, helpful and very efficient. Nothing was too much trouble."
Christopher"He was very helpful, friendly and fast to get me my flight. When I didn't like the first option, he send me another quite straight after. He selected an isel seat for me for all the long flights. He was doing his job very professionally"
Dagmar"Good communication, quick, clear and polite. Offered good options and solved problems easily. Was open to discuss possibilities and find what worked best for us. Super helpful!"
Brenda Gabriela"Danny is always so quick to get back to us. He even replied during a weekend while still on leave. He always organises exactly what we want and so efficiently. We really appreciate it and wouldn’t go anywhere else."
Rochelle"Managed to book us great priced flights even on dates that fell over the holidays"
Daniella"Stacey appeared knowledgeable & efficient"
Jean"Aurelie was very helpful and recommended options for accommodation we hadn’t even thought of. Now we have a perfect dream holiday to look forward to!"
Heather"Exceptional, service."
Stacey & Ben"Zoe gave us great options for our planned trip."
Darren"Emma was very friendly from going into travel agency to booking the holiday. We didn't know where to stay in Melbourne & she found us an amazing location & deal on our flights. Will definitely use House of Travel again."
Gillian"Excellent service, welcoming smile, greeted us by name. Knew her products well & gave us the best quote"
Doug & Maxine"Amy was so helpful, nothing was a problem, got back to us with every query, had us booked on our holiday in no time. I would highly recommend house of travel to book your next holiday, but most of all highly recommend Amy."
Joseph"She was very easy to communicate with and to get my tickets booked."
Kerri"Amazing service and great communication. Super helpful and always responded quickly."
Olive"She is very accommodating and easy to work with. Always satisfied with their service."
Jobelle"Her patience and knowledge."
Denis John"She did everything we asked for very quickly and gave excellent alternatives for my daughter which were cost effective and made her journey quicker. It was very painless and efficient."
Mike & Kathy"Very prompt responses with all the relevant options for us to choose from"
Scott"Nicci was very helpful, and she understood exactly what I needed. Nothing was any problem to her."
Myrine"So easy & str8 forward to deal with. Fast responses & all health with via Email"
Sharn Louise"Very helpful nothing was a problem"
Vince"Smooth process, all my requirements 100% achieved with no stress to me, taking any uncertainty away. Much relieved and appreciated."
Trish"One call resolution"
Kim"Quik and efficent service"
Nigel"Dhawal made great suggestions and found an even better option than what we were looking at"
David Paul"Polite helpful nice to deal with"
Michael"Prompt response, reliable, helpful and friendly"
Song"Amy's communication was amazing and she went above and beyond to source information on the Sunflower Lanyard for my son who is autistic"
Hayley"Jo has become a good friend over the years with traveling with her, well organized & friendly."
Doug & Judy"Very informative friendly and done some of the boring stuff while we went shopping and so made it a pleasure"
Adam"She was easy to talk to, was very knowledgeable and very helpful."
Lil"Service was prompt, efficient and curteous"
Arthur"Michelle was a huge help, in that she listened to the type of holiday break we were looking for and then presented us with options on - Airlines, Hotels and day trips. This was important to us as we were looking for professional assistance but not to abdicate the decision making. We also arranged everything via email, without any drama or issues but with still the sense of excitement, also speaks to her professionalism."
Stan"Very prompt service"
Ray"Sarah offered suggestions to us that we hadn’t thought of, she recommended rooms for our stay that suited our family & situation and was extremely pleasant to deal with"
Elizabeth"Kristen knows her stuff and she goes the extra mile when I message at silly times with almost unrealistic timelines but she nails it every time!."
Kirsten"Gaylene was super organised and made booking simple and easy to understand. She was very knowledgeable and listened to what we wanted for our trip. A great experience to make sure our trip would be perfect. Thanks Gaylene."
Janette"Donna was willing to assist and knowledgable. Provided me with all the valuable information to consider as I was comparing with Flight Centre. Also offered other services that is relevant to my holiday. Donna was patience with all my request and stayed professional. Thanks for the great service."
Anna Sow Voon"Julie is so efficient, the booking was made under difficult circumstances due to the need to travel to the UK urgently, family illness. She was so helpful and empathetic."
Peter"Even though everything was done via email, Nicky was so fast in responding was awesome"
Treena"Jo was very welcoming. She had dealt with me earlier in the year when I made a trip to Cair, Brisbane, Sydney and back to New Zealand."
Gillian"Fantastic service quick and helpful and all ways find a good price would recommend"
Andrew"She was very responsive and made really good suggestions regarding our flight bookings."
Penny"Beautiful personality, extremely helpful"
Clint"She was very helpful and friendly"
Sarah-Jane Patricia"She found a. Great choice for me"
Sienna"This was probably the easiest and quickest travel booking transaction I have ever had! Efficient and professional, got exactly what I requested."
Annette"She was very prompt at getting back to us with options and prices. Nothing was a problem and she did a great job of fitting flights into my spreadsheet!"
Helen and Guy"Excellent service, Rachael figured out exactly what we were looking for in a holiday"
Lincoln"Friendly,Helpful,efficient Just really pleasant"
Silvia"Very responsive, quick to come back and grasped our needs immediately. Informed us well on all the extras as well as the other things we needed to know about our travel arrangements."
John"Brydie always seems pleased to see us, even though we ask some obscure questions or request very specific flight and tour needs"
Michael"We explained what we were anted to do and Torin found what we wanted"
Clair"Friendly and helpful in regards to getting us the best price for flights and accommodation."
Aaron Philip"Very easy to deal with and nothing was a borher"
Jan"Kelda stuck with me to try and find the best flights for my complicated trip. From getting a better price to better flight times and shorter transit times."
Karen"Ranee is a very good at her job you always feel that your travel plans are in the hands of a experience travel consultant. I travel back in Feb this year to Antarctica via South America then onto Australia/NZ home. No problems at all."
John"Always helpful with ideas and suggestions. Quick with responses and a pleasure to work with as options were prioritised and selections made."
Dennis & Susan"Always great service from Jo."
Penny"Prompt and friendly. Was pretty busy but got back to me in time"
Simon"Cheryl gave us plenty of options as I was trying different things then we were able to narrow it down. Cheryl has been putting trips together for us for many years and even though I live out of town now I still go to Cheryl for all my bookings"
Nicola & Glen"The same fine service that we have had in all the years that we have been working with her on many trips that we have done"
Jill"Tania was very knowledgeable about the places we were planning to travel too. Sought out the best dates and deals."
Suzanne"She understood exactly what we wanted for your trip and out the perfect itinerary together. The itinerary had thought out into it and was with us very very quickly. She was friendly and professional all the way through"
Richard"Kelda has helped me book holidays for almost 20 years. Her experience is invaluable in ensuring the best flights and location recommendations"
Gale"Very thorough and friendly"
Craig"Helpful Knowledgeable Accommodating Willing to assist"
Stephen"She very quickly found us better connections than we could find on-line, which saved us a lot of flying time."
Terry"she was very efficient and friendly"
Warren"It was easy, I advised Kristen when we wanted to travel and the rest is history - nice and painless"
Jillian"We popped in wthout an appointment and Rachel was able to assist us promptly and then was able to continue communication via email within the day and susequent days . We feel well supported and our needs were clearly met for the secondoccasson we have worked with rachel in last few months . Thank you for your service"
Grahame"patience with my questions"
Amen"Good two way communication."
Vicki"Very organised, she listened to want we wanted and was efficient at bookings and communicating with us.."
Mary"Very helpful! Great service"
Kelsey"Chloe is responsive, easy to talk with, understanding, and has a sense of humour throughout. I know I can ask stupid or obvious questions, and get a helpful answer. Her personal experience helped my overthinking."
Erina"Because she has everything organised so well Prompt in returning calls, emails and nothing was a bother to her."
Les"Such quick replies and she sorted out everything I wanted with no problems at all. Such an easy way to book slightly more complicated tickets that I couldn’t do myself"
Amelia"very efficient with very good and quick communication"
Stuart"Jo was more than happy to help. When I asked if New Year in Sydney at this late notice would be possible, she replied "Absolutely""
Keith"The overall experience was quick and easy. Brenda meet our needs and communication was excellent."
Sarah"Offered different alternatives that fitted our travel plans. Listened to what we wanted"
Tina"Worked well with us to plan our Cruise"
Lance"The timing of her responses was excellent. I told her what I wanted, she responded quickly with info with I requested and offered suggestions as well."
Elizabeth"Nothing was a bother had great suggestions"
Rose"Listened to our needs , very informative."
Frances"Friendly and fast responses. Easy to engage with."
Julie"Mike is quick and efficient, my travel arrangements were sorted within 24 hours."
Helen"vey friendly, makes it easy for us"
Carol"Emma greeted me when I entered the door and attended to me as soon as possible...she was friendly..knowledgeable and informative .."
Maurice"The efficient and pleasant way in which our requirements were met"
Peter and Rita"Lesley is friendly and helpful. She gets on with the job and is quick to respond to any queries."
Dinah"Great service, knowledgeable and efficient and lovely to deal with."
Kay"Tania listened to what I wanted and delivered."
Norm"We had previously been in to get a brochure and she gave us her card. So we just popped in a couple of days ago and asked if she was available to see us. We hadn't made an appointment but she spent time with us and took care of our flight bookings to Bali."
David"Quick communication, without any pressure in us to make a decision to buy. Lovely to deal with, and nothing seemed to be any trouble for her."
Jacqui"Lisa listens to what we what in our travel plans and always manages to make it happen. Lisa also offers additional advice as to where and what we should do."
Susanne"Megan gave us lots of great ideas on different holiday options with optional activity ideas as well. Megan went above what we expected."
Jacqueline"Robyn made booking our travel so easy. It would have been much more difficult and time consuming if I had done it myself."
Richard"Very good friendly service!!"
Darcy"Very quick in responding, and easy to talk to"
Christine"Dhawal was so helpful and very patient with us - 2 elderly customers!"
Laurice Beryl"Very efficient,very friendly.she was on the ball ."
Noeline Patricia"Replied very quickly, knew what we wanted as soon as we asked, made it so easy, price was great too."
Shaynne"gave very relevant information without being prompted"
Lynne"Kelly was very helpful, professional and personable to deal with. She gave us several options for our holiday and it was no trouble to her to seek out alternatives for flight schedules, seating and accommodation."
Daniel"Claire went above and beyond to find a suitable cruise for the dates and places we wished to visit. Nothing was any trouble to her. Had a happy friendly attitude."
Jennifer"Megan is wonderful, so efficient and really understood our travel needs and wants. Especially experienced and went above and beyond. I will be booking all future travel with her, I have a disability and she made everything easy."
Melissa"Very professional and helpful and so friendly"
Lois"Rachel is very experienced and is happy to look at various options, taking into account client's requirements."
Gabriela"Chanel is calm and a pleasure to deal with. Very helpful and informative, professional and and made all the plans and bookings a breeze for me , as not a seasoned traveler. Would recommend her in a heartbeat . ??"
Paula"Her response in email were fast, I did not have to Waite for her to get back to me when I had to make changes to our travel documents."
Kelly"Emma was very helpful and imfometive. She had lots of patience since we kept changing our minds she responded to emails quickly and changed our quotes accordingly"
Georgia"Easy to talk to and clear with what my opinion were for my travel. Good not fault her. And a very big thank you to and the team at house of travel"
Wayne"My experience with Ranee Callahan at House of Travel Invercargill was exceptional. She managed to organise my flight home from overseas on very short notice, handling everything with efficiency and professionalism. Her quick response and clear communication during a stressful time made the whole process seamless and stress-free. I truly appreciated her dedication to ensuring I could get home as quickly as possible. This level of service absolutely deserves recognition."
Daniel"Lisa replied to my e mail within 24 hours with great suggestions and options."
Deborah and Andrew"I’ve dealt with two other members from the Masterton team and found Josephine to be very approachable and helpful."
Karen"Claire Conroy was very helpful."
Thomas"Prompt service, found the right flights for us and provided alternative options"
John"Always friendly brilliant service looking after my seating needs and time gaps between flights so there is no worry for me. Also costings are excellent."
David"She was welcoming, listened, clear explanations. Gave me options."
Robin"Angela was very proactive once she received our enquiry and managed to save us $3,000 in flight costs by pointing out if we moved our travel dates by one day we would benefit from a much better deal for our flights. This saving certainly made the call worthwhile."
Michael"Great communication, research about destinations and options presented"
Renee Te Ahu Crystal"Great at getting back to me and gave me some good options for my trip"
Amy"Nicky makes everything so easy and smooth and has always been so awesome."
Jase"Paul was always available and helped us plan our trip"
David Gerrard"The booking was seamless and the communication was perfect."
Raymond John"Linley Pearce listened to what I needed and found me the best way to travel to my desired destination. She was efficient, professional and courteous."
Anastasia"Gary listens to what we want and if necessary is happy to make adjustments to ensure it is suitable for our requirements."
Murray & Christine"The knowledge and fast communication and quickly answer and all efforts to help me out with our my needs, and to make what was a little bit hard, very easy on her words and explanations about how to deal with my holiday, she is definitely Gold ????????????"
Douglas"Always good service and recommendations for my trips with the dates I provide. Great knowledge across country’s and activities when booking."
Samuel"Chris managed the booking process very efficiently"
Debbie"Extremely helpful and efficient."
Michael"Totally responsive to my needs and provided multiple options for me to consider. When the options were decided upon came up with alternatives within that final choice that will further enhance the travel experience."
Andrew"Friendly and helpful in her phone calls with me. Prompt responding to my emails."
Wendy"Danny provided expert advice & listened when I was describing what I wanted for my next holiday. He booked it & I was happy with the result & then he re looked at the booking after I left & sent me an even better deal!"
Karen"Fast and efficient"
Chris"Listened to my needs and made it happen. He was interested in our last trip and did an excellent job with that too. Sense of humour helps."
Pip"Quick easy effortless. Good comms."
Kenneth"Very efficient and easy to talk to. Quick to respond to my enquiry and arrange mybtravels plans."
Joy"I walked in without and appointment and as always Karen dropped what she was doing to assist me. Always amazing"
Penny and Martin"Because she is such a lovely and organised team player at HoT, completely understood what we were after and gave us plenty of options. Quick turn around with comms, and everything was so easy to do. 100% and 5 star service."
Alison"Always keeps in contact regarding our booking and listens to what we require"
Lesley"I appreciate the short-notice availability and assistance with the visa process for my husband and me. Your prompt provision of information and ongoing updates regarding the visa were excellent. Your professional and courteous demeanor made communication easy."
Dale"Speedy booking of required tickets."
Timothy"Because usual professional very good work"
Gerard"Michelle was helpful, efficient and got back to me within the next day with two flight options and appropriate prices"
Peter"Chloe was very helpful discussing the options for our flights and providing recommendations in a fabulous timeframe."
Philippa"Suzanne was very prompt and accommodating with any changes we wanted to make with our travel plans. She replied to our emails asap with confirmation of our changes."
Anthony"He has patience and works on getting the best price and times for me. Also friendly when answering my questions."
Lynette"Peter was helpful and responded promptly with a great offer. He was knowledgeable about the destination and accommodation options."
Daniel John"Efficient Quick to respond Easy to deal with."
Rose"Carol listen, made suggestion & understood our needs & ideas. She then worked late at night sorting us out the best value flights etc available at the time. I'm sure she will be a great help as we move forward with our plans."
Donnella"She went out of her way to ensure all our questions were answered and ensured we got the best deals"
Andrea"Laura is a very polite, knowledgeable, understanding person of the Travel industry"
Rod"Very professional and pleasant to deal with and got trip booked no problem. Very happy."
Eion"everything was straightforward"
Mr & Mrs Grant"Welcoming, friendly and my travel requests were sorted efficiently. Linley listened to me and I didn't feel as though achieving what I wanted was any trouble."
Anne"Yonah very quickly understood exactly what sort of experiences I wanted to have in France and was able to bring her own French upbringing to the fore. Merci Yonah."
Sally"So efficient and helped me decide on wat I was looking into . Always very helpful on planning a trip"
Karen"His friendly manner"
Jean"Great communication, told Liz what I was needing and she put together a great package an it was exactly what I was after, will always use house of travel for all my holidays."
Aaron"Asked Charlotte to arrange bookings for our annual holiday to Honolulu. She was straight on to it and we had bookings and flights sorted the next day."
Candace"As always Glen was efficient, clear and helpful."
Phil and Sue"She was friendly obliging and made everything work out without any pressure. Listened to what I asked and ended up with good result."
Antony"We had to book last minute flights to attend a family funeral overseas Zoe was amazing to deal with. She really took the stress out of it all, putting flights on hold till we could arrange a passport and funds. Zoe made the whole process so easy"
Viliamu"She is very pleasant and thorough. She booked everything we asked for."
Laura"Grace was very easy to deal with, going back a forth making sure she answered all my questions and got us the best deal. No pressure to book. I had previously enquired before about another trip which we didnt end up booking, but that wasn't a problem for Grace. Would diffinatley use again."
Brooke"Pam goes out of her way to to find tha best flight"
David"Good Service and advice"
Ursula"Fast, efficient & just understood exactly what we needed without back & forth, he exceeded my expectations first go. He is very polite & pleasant."
Julie"Carla is always friendly and efficient. Within an hour or two she had got my trip essentials all sorted. Very grateful."
Johanna"Mairead listened, helpful, when we did some tweaks no problem. Mairead very friendly & has kept us up to date. Plus efficient"
Leanna Jane"Knowledgeable, friendly, efficient"
Katharine"I could meet with her quickly. She could find flights that were convenient. She always is upbeat."
Anne Marie"Gary negotiated with the tour provider to make sure we had what we thought we should get."
Margaret & Melvin"His knowledge of where we wanted to go was really good. He gave different options to what we had thought about. He also showed us photos of places to visit and stay which gave a better understanding and feel for our holiday."
Ben"* paid attention to my requests, espicially to my seating request needs *provided prompt options on flights, esp ensuring the P Nth / Auck was within the 24 hr required. * I pd on the Sunday pm and my tickets were sent before noon on the Monday. Very pleased. G S."
Gwyneth"Very helpful, informative. Detailed correspondence with options. Warm and friendly"
Sally"Donna was most informative and provided us with all the information we needed. She helped sow seed for other ideas about what we might wish to do and where we might wish to travel."
Murray Arthur"She is very helpful Not minding being asked small questions"
Alison"Trudi never seems to get flustered..even though I have a bad habit of asking questions while she still planning our trips..she is a very easy person to deal with."
Patricia"Kelly made time for us and listened carefully to our requirements. She researched and found options that we would never have found by ourselves. She responded promptly to our subsequent queries. Great service!"
Jan"Ellie provided good service and the outcome at thus point in time appears to be v. Good."
Michael"She was helpful, and managed my expectations really well. When I had to rejig the trip, it was no problem even though she'd already done a bunch of work. I felt valued."
Paul"I liked her willingness to help and her attitude. She also was very happy to answer questions from to older people"
Pam"Jazmin is very easy to deal with. Friendly and knowledgeable. Have dealt with Ja,min through email as well and they have been answered promptly."
Margaret"Good efficient service clearly explaining the options and attention to detail."
Malcolm"Taylor was happy to answer any questions.. nothing was abother very informative about bali having recently been there ..her knowledge was very valuable booking flights and accommodation.."
Wayne"Very friendly, efficient and knowledgable. Able to answer every question professionally."
Donald"She understood exactly what we wanted"
Maria"Rhonda has been extremely helpful and knowledgeable. She has gone above and beyond sourcing travel flights for us."
Maryann"Happy to help in any way"
Els"Friendly Knowledgeable helpful"
Trevor"Very nice patient and personal service. Carla provided good advice around potential destinations and clearly knows her business. She then hunted down a good deal. Would totally recommend."
Michael"Torin has helped me organise my overseas travels for the last 3 years and has been amazing at finding appropriate flights within my price range."
Angus"Lisa was very quick to respond to our queries & assisted us to refine our plans. She then offered various helpful suggestions. She then made our bookings. We were very impressed with her professional & efficient manner when dealing with us. She was a pleasure to deal with & we would highly recommend her to anyone seeking travel advice."
Donald"Informative and helpful"
John"Friendly and approachable. Kept me well informed throughout the whole booking process."
Linda"Nicole is very patient with helping those of us who choose to travel to out-of-the-way places find the best flights and connections to suit our group. She is interested in the obscure places we travel to and makes helpful suggestions for us to consider."
Linda"Monica gave us great advice that enabled us to narrow down our options of where to stay in Fiji. The Internet is great for background information but nothing beats talking in person!"
Amanda"Pieta is a wonder. She’s responsive, and goes beyond what’s expected. We’re so glad she’s on our team."
Vivienne"Super friendly and extremely helpful. With her own travel experiences she can really help with some choices I didn’t know existed."
Bronwyn"Just a very efficient exchange of emails to ensure we locked in airfares to Europe....as well as an invitation to help with other aspects of our trip"
Patricia Jane"Kelly-Ann is incredibly approachable - always makes me feel comfortable even when I have a multitude of questions and changes. She is super professional & knows her role well. I trust what she does and was immediately at ease, knowing she has my groups best interests at heart. Kelly-Ann goes above and beyond & nothing is ever too much for her."
Kzendrah Saenimalo"Very friendly and able to offer expert advice on a range of questions regarding travel options to destination and stopovers."
Marie"Jessica was very pleasant and friendly and efficient. Despite having never met me she was interested in what we had done previously and provided all the information I needed and provided prompt backup via emails."
Elaine"She is amazing—she responds to my emails promptly, and she is both friendly and professional."
Mahen"Really helpful and knowledgeable. Makes you feel he trying to do his best for you"
Theresa"Helen provided us with options for a family holiday very quickly and her email explained the options of rooms very clearly- great service."
Lois"Brydie know what I like, no fuss and always get the best deal!"
Angela"Good quick communication and explained everything well."
Russell"Not so much Max but it was annoying that my Gmail directed his email to me to the Spam folder and I missed caluable days organising my trip. You need to get this fixed."
Anthony"David is informative, helpful and has an eye for detail and a huge knowledge of destinations that has helped us plan our holiday to perfection!!"
Benjamin"Cheryl was excellent and explained the process and very efficiently kept me up to date with confirmations etc."
Bodil"Jess responds quickly to emails and messages and always has great suggestion as to where to stop for a few nights"
Lynda"She found as the best price for our holiday"
Lynda & Steve"Robbie listened to what we wanted and fitted a programme to suit. Excellent communication."
Rosemary"Easy to deal with"
Roger & Marie"So easy to deal with, knows what we want and gets it done."
Michael"wonderful customer service from Kelly!"
Bill"She was very helpful and explained everything in detail for a first time traveller to Europe professional amazing"
Elizabeth"Rebecca was friendly and knew what we wanted . Looked at fights which we required certain times for our convenience that we needed.. Booking special assistance which is essential for me."
Sheila Iris"Carly is lovely to deal with. Very polite respectful of my situation and always has a lovely smile. She is very patient! This is the second time I have used her for my travel."
Josephine"Paul is extremely helpful and friendly. Nothing seems to be too much trouble for him. I changed what flights I wanted several times and he remained patient and kind. He was also able to make some great suggestion for me for my travels. I've booked with Paul several times before and he makes it all very easy."
Kathleen"He was responsive, listened to my needs, and provided what I needed."
Stacy"Very kind, helpful and so accommodating"
Danique"Super efficient with great attention to detail and provided exactly what I needed. Friendly and approachable but with great knowledge of the travel industry."
Chris"She was very helpful as I had to change my booking due to my son no longer being able to travel."
Tracey"It’s the first time I’ve had Chris do my booking but not the first time with house of travel. Chris was courteous and helpful and got the job done promptly."
Erica"Tracey has booked previous travels for me and I have been happy with her planning for our holidays."
Barbara"Danny does things super promptly. Gets us the best deals. Much better - and consistently cheaper - than taking a punt on a website.Always easy to deal with. Peter"
Peter"Very knowledgeable, efficient, helpful & friendly!"
Dianne"Easy to explain what we wanted and Teri understood what we wanted ,answered our questions so we could follow the process Easy."
Derrick"Extremely helpful and really paid attention to my requirements. I look forward to meeting up again to get help with additional bookings to make our holiday perfect."
Stephanie"Quick response time"
Shawn"Quick efficient service with our query and booking"
Sandra"Susie is professional, friendly and knowledgeable. Her experience is invaluable every time we book flights - always finding a better price than what we can achieve ourselves online."
Cormac"Shes great at her job, quick and easy to deal with,"
Karina"Aurelie was very personable and focused on assisting me with doing her best to answer all of my questions and gave me great Customer Service. Which was very much appreciated."
Karen"Quick email replies, excellent suggestions, clear feedback. We've booked ??"
Mark Graeme"Steve swapped around my imagined air travel plan, resulting in a better outcome, particularly arranging a much better "time of day departure and eta" for my multi flights for my Australian Easter holiday 2025. All of that , and at a better than expected price!"
Anthony"I have dealt with Brigitta for more than 25 years and perhaps 20 trips. If I was not satisfied I would not have done that!"
Warren"Alyssa was excellent with what I asked for she provided me with all I needed to know and the outcome was so successful. Great customer service I would highly recommend her for any travel plans."
Martharina"Alicia is very thorough with organising tours and selecting companies that meet my requirements. She is always patient polite and provides a personal approach to all bookings, offering superb advice and options. I would totally recomend her, with great peace of mind."
Linda"friendly, patient, helpful & knowledgeable"
Leeanne"Got the job done, no problem."
Peter"Always asking clear questions of us and relaying back to us to check we are happy..Quick and efficient plus she's always super friendly and encouraging whilst finalizing our dream holiday."
Sally"Nicci was quick to come back to us on a suggested itinerary and other options as requested."
Christine"Alisha was very pleasant and accommodating. She was vy helpful in searching for flights to and from our holiday destination."
Ross & Barbara"Very helpful with nothing being a problem"
Kathleen"She really goes over and beyond what is required/expected to give me options. This makes me feel very valued as a customer, and most appreciative as a person. I like having her input to enhance my travel experiences."
Suzanne"Very helpful and speedy. Made all changes made within a few hrs of the email request."
Kristi"Ease of dealing, knowledgeable and joined in our excitement. Offered hotel options after referral with colleague for Hong Kong stay. Developed travel itinerary after step by step referral to us to ensure it fitted our trip."
Vincent"I really enjoyed interacting with Harrie, communication was prompt, friendly and I really felt like they listened to my needs."
Kelly"He is very helpful and experienced. Nothing was ever an issue for him."
manisha"My initial query, and subsequent booking were made with someone who unfortunately had to leave at short notice. Carol very quickly picked up on where I was at, answered one or two questions I had, and payment was completed."
Leeca"Melissa sorted my travel request promptly giving some good options"
Shane"Ellie had extensively researched my ideas previously discussed in a phone call. She had a lot of the important details already sorted when we met."
Diane"helpful, communicated well, efficient"
Maxwell"Her personality.Put my holiday just as I wanted on her list. Explained all that I should know."
Clyde"Kathie was responsive and offered good options. No trouble to price up some different options for us. Clear communications."
Mark"Easy to talk to. Quickly sorted out what we wanted. Responds immediately to any questions and gives me confidence that we have support with our trip."
Noeline"Very nice and simple and very helpful"
Abdullah"Efficient, friendly and straight on to it, still had our details on file so CC seamless, thanks Alyssa"
Karen & Gordon"Easy to deal with and good communication with flight changes. Would recommend to others and will use Bridget again for our future trips"
Mark"She is very helpful."
Ka"Lorraine has amazing talent on travel destinations goes way and beyond with service her quick response to emails is great"
Sherrie"She's accommodating and kind to me. She answered all my queries and concerns"
Celeste"Claire listened to my varying requests and gave options to help find a solution that worked well. Keep up the excellent work Claire. Thank you."
Kim"She help with all the questions and with us getting to oz to see our grandchildren. Jo was so helpful. I have a brace that I wear permanently and hate flying."
Kellie Anne"Lisa is very friendly and helpful, always smiling and nice to have a chat. Very informative."
Nicola"I had specific dates that I had to travel to India. Anna spent considerable time checking out all options for us. I think the solution she came up with is excellent."
Alastair"Very friendly, informative and kind"
Tina"Very happy with Kimberley’s service. Prompt replies to emails and very accomodating to our needs. Many thanks as always!"
Irina"Thorough, knowledgeable."
Geoffrey"Lynley understands our travel likes."
David"Nicole was well organised and was ready to meet me."
Katreena"Jan, continues to excel in customer service. We are currently looking at a travel package in Australia, where the local agents seem to throw up roadblocks in getting bookings excecuted simply! Jan continues to iron things out and keeps us abreast of things with superb communications,etc. The reason we come back to HOT!"
Mick & Glynne"Great friendly communication"
Joanne"We were referred to Brenda, and she live up to expectations. Completed our request promptly, making it stress free and good options, all very easy for us to finalise the booking."
Sherie Moana"Very quick, efficient, friendly and helpful. After spending hours trying to plan the best route for a complex trip, and becoming increasingly stressed and confused, we consulted Robyn and she found a solution straight away, including great connection times."
Helen"Very professional and made it super easy and quick to book."
Zack"Shane is brilliant in meeting my requirements, especially as my memory regarding exact details isn'tas good as it used to be. To me Shane is the best!"
Colleen"Wendy was very helpful as usual. She got back to me very quickly and sorted out very good flights. She answered all the queries I had."
Loret"Very prompt and helpful response. All the issues fully covered and no follow up required."
Ross"Clear and prompt reply to questions and service."
Dennis"The super fast service and clarity"
Stevie"Rochelle always gives good advice and knows what I will and won't like."
Robyn"Carla is always extremely helpful, efficient, professional and nothing is too much to ask! Carla has helped with my travel plans for many years now . Thank you so much Carla for everything !"
Johanita"quick and easy to work with"
Vanessa"Donna was excellent gave us a lot of tips for the cruise and giving advice what to do and don’t looking out for specials for us we enjoyed talking to her all the best Donna for you excellant service"
SRINKIVASAN NADASAN"Very helpful and responsive to emails and changes needed. Whole process was quick and efficient. Friendly manner."
Amy"Rachel was very helpful, letting me know all that I need to do regarding visas and getting access to my money while overseas"
Sharon"She knows so many details. And always is looking for options . I am with her for years."
Elke"Nigel is always great to deal with for flights and accommodation. He is friendly and professional and comes up with great travel options for me, even though I am only going over the ditch. I'm looking forward to trying him out on a big overseas holiday one day - I'm sure he'll make great recommendations."
Sara"Took notice of our requirements and responded quickly with viable options."
Paul"She knows the flight schedules and layover stops and small tricks and hints to make our holiday so much more enjoyable, we will now just continue to book through her for all our trips"
Lauren"Natasha is so friendly and knowledgeable. She has made booking my travel super easy and I feel like I can approach her at anytime with questions."
Terri"Due to family circumstances, I hadn't been able to use Debby for nearly 5 years, but she was initially my husband's Travel Agent back in the early 1990's. Being rather nervous about travelling overseas again and having NEVER actually done the bookings ever before, Debby was just so amazing, reassuring and understanding and my trip was organised, (albeit a small one) by the end of the day, and sent for perusal and confirmation."
Jane"Brendon has been our agent for many years and has consistently shown us how much an experienced travel agent can make travel a much easier and pleasant experience"
Kevin and Vonda"Liz listened to our requests, arranged tours as asked and altered our itinerary to suit our needs."
John"Prompt service which gave us what we were looking for"
Mark"Patrick just knew all the answers to all my questions. Very professional and very friendly character. I was so impressed with his ability in his role."
Jade"A friendly manner and an interest to seek out suitable trips.Just being able to express my interests and wishes.I’m a bit slow on technology and Kirsty went the extra mile for me."
Phil"She was very knowledgeable"
Penny"Nicky makes traveling easy, once she has booked it."
Te Rama"Kelda is happy to listen to our requirements and work with us to get the travel solutions we need. Personal service from the owner of the business means a lot to us as clients."
Malcolm"Kirsty was very responsive, answering phone calls and emails in a very timely manner and answering all of our questions. This was the easiest holiday I've ever booked!!"
Andrew"Anna is Brillant, very helpful in looking at options and following through, very nice and efficient to deal with."
Brian"Finds the best deal to suite time schedule very friendly and knowledgeable always listening to the customer very good communication when you come back from your trip"
Arron"Paula always seems happy to see me.. I suffer with my nerves .. she makes me feel relaxed"
Peter"Dianne is so full of knowledge , and always helping you to have the best programme and prices . Always smiling , she is very very good at her job ."
Anne"Very helpful Attt"
Kim"She was vey knowledgeable and joyful for our holiday experiences and adventures we were booking -she discussed every option required for a less than confident traveller like myself /brought excitement to our travel plans —approachable if we wanted to amend plans last minute which required sometimes a bit of manoeuvring"
Vivienne"She listens to what we want and provides helpful suggestions."
Brian & Mary"personal ph call to check everything"
David"Initially talked to Gavin over the phone and then went to his office to complete arrangements. He was very helpful. He pointed out details and made suggestions."
Linda"approachable, friendly, efficient, very responsive, made the process alot easier than it could have been!!"
Natalie"Quick to respond"
Warren"Monica ensured that the flight options were clearly explained. She also reinforced that the importance of travel insurance was made clear."
Lianne"As usual, everything worked according to the itinerary. Maree always ensures that all t's are crossed and i's dotted."
Peter & Holly"Always friendly and remembers me/my name. Quick and efficient at replying to my emails"
Georgina"Chris understood my needs and was prompt with responses to my queries"
Margaret"Chris's very helpful suggestions"
Raymond"Answered all the questions I had"
Maurice"Quick and efficient communication, answered all my questions and understood exactly what we needed. Very easy process."
Sharleen"PROMPT REPLIES AND GREAT INFORMATION GIVEN"
Harriet"Her Consistency with finding the right deal for me."
Jonathan"We found Trudi to be very helpful and knowledgeable. She gave us great advice and was easy to talk to."
Warren"prompt and completely on point"
Cameron"There are no words to describe how amazing, patient, and kind Sharon is. Nothing we put to her to sort out she accomplishes it with skill and style."
Elizabeth"Alisha was prompt and gave us options."
Robert"Cherone dealt with my queries very speedily and efficiently. She is very pleasant to deal with and is very responsive and informative in hr email replies."
Rosemary"Always efficient and helpful"
Neil"Jess was very promt with a quick reply to our enquiry and sorted our flights out very efficiently."
Darryl"Amazing to deal with, and was very patient with me."
Peter"Teri listened to my request and was prompt with our quote and subsequent booking. Had good suggestions and now it's wait time until we travel."
Ann"Rhonda has been very helpful - she secured a spot on the trip I was hoping to do and also found affordable travel options which I'm very pleased about. She is knowledgeable, helpful, and friendly. The only suggestion would be to re over emails prior to sending as there are font changes, typos, and incomplete sentences relatively frequently (perhaps from copy-pasting?). Still a great service."
Marie"My daughter had Kate help her with a trip to the States earlier this year and I was super impressed with how great she was with that trip. So when I contacted her regarding the trip we wanted to take next year I knew shed be good but far out she's been absolutely amazing!! So on the ball and organised and her advice and knowledge is awesome. She had the itinerary and flights sorted with in 48 hours and tours booked. Just excellent."
Sarah"Minakshi found AirNZ flights not listed on their website that were perfect for my needs."
Charlotte Blankenship"Prompt, knowledgeable, efficient & friendly services."
Dave & Mel"Gaylene was very friendly, helpful with advice and options, and prompt with responses. I felt informed and able to make a decision easily"
Deidre"Helen is professional, efficient, and very easy to work with. I have faith in her expertise."
Valerie"Very friendly and helpful"
Andre"she always listens & helps- she's fabulous"
Jeanette"Fast, efficient. Great communication. Adrienne kept us up to date with all the information. Absolute superstar"
Kelly"We have used Liz before and she is totally professional and helpful with anything that we ask about."
Linda and Roger"Sindy is a total professional, she is efficient and knowledgeable. Whether I am dealing with Sindy regarding a group of 20 people, or my personal travel, I experience the same high level of service. I frequently recommend her to my friends and colleagues"
Janine"Very friendly and polite. Nothing was a problem for her to answer or research. She organized a great trip within the budget I provided."
Shalisse and Thomas"Nothing is a bother"
Christine"We really appreciated the warm friendly welcome Sharon gave us and the way she helped us with our travel arrangements. We were really grateful. Now looking forward to our trip."
Ruth"Great communication, answered questions we had, got us reasonable rate on proposed travel & followed through on all we needed."
Jayne"Her professional. manner and attention to detail gives one every confidence of a satisfactory outcome."
John"Extremely helpful, very professional and friendly to deal with"
Philip"Vikas was very helpful, friendly and accomodating. He walked us through all the possible options, patient with our queries and mindful of our travel needs and budget :)"
Girlie"Prompt responses to emails and effortless"
Christine"Excellent and timely communication. Fully understanding what we required for our trip on the Ghan"
Kristen & Charles"Very responsive"
Susan"Brydie was amazing. This was all our 1st time cruising and we asked her so many questions. She was so patient and everything was well organized. Brydie gave us exceptional service."
Carleen"Knowledge Prompt appt Personable"
Sue"He listened to what we wanted Gave us some very helpfull and knowledgeable advise. He didnt rush us and made our trip planning enjoyable."
Marie"Great communication and quick turn around on queries. Also gave us options which we had not considered"
Kerry"He was helpful had knowledge of where we were going,gave us options was in contact regularly and overall just helpful"
Marilyn"Everything well explained & laid out"
Steven"Angela's customer service is excellent. Very helpful, friendly."
Marianne"easy to talk to, has a sense of humor, and was knowledgeable with all i required"
Bill & Linda"Taylor understood what we wanted so her recommendations suited us without having to go back and forward a lot. She was very responsive as well, anytime I sent an email with a query or question she responded within a couple of hours."
Emma"Our travel plans were very last minute considering the length and destination of our trip and Naomi pulled through very quickly with multiple options for us to chose from"
Anni"She was very helpful, friendly and responsive."
Elise"Debra-lee always greeted me with a smile and was excited and enthusiastic when discussing my travel arrangements. My emails were responded to almost immediately"
Therese"She's good at her job"
Sailele"She was very pleasant and knowledgeable and I was amazed at how quick my travel was arranged and completed. I still have 4 mths before I begin my adventure so hopefully everything will run smoothly which I am sure it will."
Sue"Was able to help us with everything and very patient despite our banks wanting to keep our money"
Karl"Having dealt with Rachael previously, I had complete confidence in her abilitiy to arrange for me the best flights, for th best price, for the times I provided. Her communication is excellent and is a pleasure to deal with."
Ewan"Very calm and patient Showed interest in our plans"
Diane"He is very professional yet friendly. He completes tasks required in a timely manner. Always helpful with information."
Suzanne"Jenny was extremely helpful, knowledgable, friendly & patient with my endless questions when I rang to enquire about the trip I was initially just contemplating but am now very much looking forward to with my husband. I haven't travelled overseas in about 10years so my booking anxiety was high & Jenny made the decision making process easy. I very much appreciated her time & effort!"
Emma"Expert knowledge about Bali and where to stay to suit interests"
Denise"Sindy very quickly was able to give me a couple of choices of flights. One was cheaper but with long waits and overnight hours. The other was dearer but much better times and no overnight stop. I chose the dearer one."
Paul"Gavin is very easy to work with and has a sense of humour which is essential in our Lifes. He always checks which is most important. We have used him over some years and always the same. Keep up the good work Gavin."
Richard"Robyn was extremely helpful, friendly and knowledgeable about the options available to me. And super responsive to emails. She made the whole experience as stress free as a possible while also giving me lots of great options to choose from."
Emily Sian"Very easy to deal with and came back to us with very prompt replies"
David"Natasha understood what our phoned request was about, she was back in contact with all the information promptly. and the whole booking process was made easy."
Carol"Very friendly and helped us as much as we expected. Looked for the best priced fares to suit us."
Lynne"Great communication. Easy process. Friendly, and a real sense that she wants to make sure that everything is as you want it to be, and that you will have a smooth and hassle-free experience."
Nicola Jane"Torin has ben incredible and also works very fast. Am so happy with how he helped us recently. Most appreciative"
Dr Fred"She was very professional & prompt to respond....booked trip exactly what we wanted"
Mary Wilhelmina"Travel plans were booked very promptly with great interaction"
Diana"Prompt service, knowledgeable."
Shelley"Efficient, professional. Gave full and complete information"
Grant"Ange, went out of her way to make sure we had all the options to chose from."
Richard & Jenny"Very very efficient and everything very easy to follow"
Claire"Alison is the Consumate agent ...Brilliant"
Geoff and Jeanette"I have now used Liz a number of times to plan my itinerary and she has always been excellent and gracious."
Christopher"Fast reply on emails , no fuss, knowledgeable."
Fiona"Her approach right from the first contact has been nothing but amazing. She gave us the Confidence to leave all our queries in her hands. Her knowledge and experience shone through"
Julie"Excellent engagement. Friendly,listened,willing to alter things. Pleasant manner."
June"Lisa was excellent. We had made enquiries with another agency however after a couple of weeks with very little contact, we contacted Lisa for our requirements and we had the quotes and whole travel booked within 2-3 days."
Charmaine Lee"Jenny is superb. Her knowledge and experience and ability to connect everything we wanted together has made for a great trip plan. Her attention to detail and care for us as people is outstanding. She certainly goes above and beyond."
Brendon"Monique is very friendly and upbeat. She was super excited about helping me to plan my holiday away and helped me to become more relaxed about my overall anxiety over airports. She also helped me with my first holiday I planned away from New Zealand and I was really happy to see she would be assisting me again"
Vrai"Very customerfocused and understands our requirements."
Piet"Very prompt with responses. Friendly to work with and knowledgeable. Thanks Angela"
Marie"We always deal with her and she gives us very good advice."
Benedictus"Andy was very prompt in getting back to me on every aspect of my making a booking. He has a very pleasant manner too."
Susan"Quick, Efficient and very Knowledgeable"
Helen"She listened, she gave us choices plus quotes & was very approachable. Seemed interested in us unlike Browns Bay branch"
Joan"She is a top rate operator and takes the trouble to find great ideas for us."
Trevor and Linda"She was very helpful and gets straight back to you if you have a query"
Judy"Letitia was very kind and helpful especially as I am a first time solo traveler, she covered the basics and beyond and I am very happy with her help."
Stephanie"Great comms. Great options offered. Super quick"
Tony"Holly was very helpful from start to finish, even with my dumb questions (as I’ve never flown anywhere or travelled out of nz) she was vey accommodating"
Pamela"He provided all the best deals and clearly explained how to plan our holiday. He also had good knowledge on the area we wanted to travel to and could advise us on the area and things to do/see"
Olive"She was great, super fast communication and no issues changing dates and flights for us, including adding additional night on the way"
Maegan Alexis"Vanessa was excellent"
Barb"Welcoming excellent Extremely helpful"
Louanne"Extremely pleasant to deal with."
Barry"Friendly, organised, and accessible for questions"
Kelvin"Very professional in her knowledge of flights and options for me to use to get the best deal for my trip. Still have more to add to my trip as well ie hotels and internal flights within the country I'm visiting."
Norman"h elpfull,friendly accurate and listens to the client."
Maaike"Very friendly and pleasant. Very willing to look at different flight options and stop overs. Gave options re travel insurance."
Dianne"Fast,efficient, caring an absolute pleasure to work with , I feel complete trust that I'm getting the best route and price !"
Carina"Very prompt and easy to communicate with. Offered a couple of options but found her first suggestions worked out to be the best for me."
Lucy"Very friendly helpful and efficient."
Alison & Donald"Kathie was very responsive, listened to my requests and made great suggestions for other travel options"
Debra"Friendly, efficient"
Jacqueline Anne"Able to see us at short notice and gave us options for travel at a stressful time."
Ray"She gathered all the information and the travel options available to meet my circumstances. She did a fantastic job!"
Lakshmi Kiran"Emily was very friendly and helpful. She was always trying to find a solution that would best suit my needs. Looking forward to booking more trips with Emily!"
Millie"She was amazing and so easy to deal with. She is very patient and lovely. She got us great prices and was incredibly helpful. She really knows a lot about holidays, flights abd accommodation. Thank you"
Rebecca"She was lovely to deal with and very informative. She shared that she had been on a Contiki herself which made me trust her words and want to book with her."
Tee"Donna was very knowledgeable. We had some doubts re my mobility and what I would be capable of. Donna was able to answer our queries and although we have pulled out of a cruise, we will certainly use Donna to book our holiday when we have firmed our plans up"
Joan"She is friendly and helpful"
Premkumar"Very helpful and pleasant and my needs are a bit different as l suffer l r from macular degeneration and l a m not very technically adept .Also due to circumstances have not travelled for some time and feel nervous especially at airports."
Elizabeth"Deborah was amazing- our son got stuck in China on his way to Vietnam . She organised a new visa and onward travel to his destination- something we could not have done!"
Daniel"He was knowledgeable, great communicator and was very efficient. I would so use him again next time I travel."
Anna"She took plenty of time and gave me confidence in what she did. She got great results for flights and was a very pleasant person."
Mervyn"Great all round knowledge and friendly"
Barry"Tori was very friendly and helpful, and replied promptly to our enquiries."
Carolyn"Good responses the email questions"
Jimmy"Listened to what I was was asking. Used her wide range of knowledge to inform me of better options not considered. Very helpful"
Angela"A great person to deal with she really makes you feel important and nothing is to much trouble, will certainly come back for further holidays."
John and Joyce"Very friendly and helpful. She knows her stuff!!!"
Kornelia"Cherone's expertise in organizing the holiday for us all was flawless, nothing was too much trouble, and she even managed to upgrade our accommodation. Cherone is a very professional, friendly agent and I enjoyed her expertise."
Helen"Steph was very helpful for my trip. I just emailed her the deal I wanted, the date to fly out & the names of who were travelling. She sorted the rest. Was super easy."
April"Easy to deal with, listened well."
Tina"Thank you so much for all of your help with our trip. We had tried out a few other companies but hadn’t got the help we needed. Sarah was amazing to deal with and had us booked within a day. She put in extra work to ensure we got the best price for the flights we wanted and gave us the option of a more flexible booking."
Grace"Carol clearly understands our special requirements and was great she was not afraid to share her opinion on organising our flights ."
Rick & Karen"When we left the branch after meeting with her I said to my husband that it's no wonder she is team leader as we found her very efficient, straight to the point without wasting time and with a friendly professional manner."
Cliff and Esme"Very prompt replies"
Gillian"Kelly-Ann is so easy to work with. She booked my holiday in Nov 2023 and she's the only person I want booking my future holidays for me. She offers great advice and offers a fast and efficient service. She also has the patience of a saint with all the too-ing and fro-ing we went through while I figured out the best options for me. Thanks Kelly-Ann! You're the best."
Tracy"Gaylene is very knowledgeable and helpful, nothing was too much trouble."
Lynda"Quick response and good answers"
Wendy & Chris"Catherine went above and beyond to work out different options for my flights from Melbourne to CHCH, including domestic flights once in NZ and then returning home from QZN and helped me work around regional Australian flights too. Nothing was an issue and she came back to me with plenty of options!"
Chicago"Deepti was extremely helpful, well informed and knowledgeable. Nothing was too much trouble- she listened to my requirements and needs and was able to find me the best options and prices for my trip."
Alison"Pleasant and friendly to deal with, knowledgeable helpful and informed"
Linda"Very easy to talk with. Had all the relevant information I needed."
Louisa"Darren is very efficient, clear and concise"
Bevan"Professional, friendly, knowledgeable"
Jane"she was very efficient"
Megan"Jan was very helpful and attentive when we first entered the store. She provided good information and several brochures. We have booked one part of our trip with Jan and are yet to book flights and other parts of the trip planned for 2026"
Steve"Holly was very approachable and easy to chat with about our needs in a holiday"
Quentin"Monica was very helpful and supportive of our unplanned trip overseas. Due to bereavement our return flights had to be rescheduled in order for us to attend the funeral and return home. It took much of the strain off us and assisted greatly. Thank you Monica."
David"I sent an email to Sarah who replied promptly that herself and Savarnnah would look into a package for us. It took less than 48hrs, a couple of amendments, we’ve paid the deposit and now we just have to WAIT for the holiday!! Super efficient, friendly and professional. What more can I say?"
Philippa"She was informative, polite, good listener.Her customer service was brilliant We knew what we wanted and she helped to ease the stress of the travel. Never been on a cruise before. She suggested we go to Sydney for 2 days before we board the ship. We were going to be there for 1 day. My husband and I thought that was a brilliant idea."
Veronica"Fantastic Friendly Efficient and always available to help :)"
Leanne"Very efficient and knowledgeable- gives great advice and suggestions"
Pam"Janine was awesome at trying different routes and airlines to find us the best possible deal with our holiday and also the best way to save time and make the more of the time away!"
Darren"Very prompt helpful replies with lots of options"
Sally"Angela has been doing our travels for many years and is always prompt, helpful and efficient. I would not go to anyone else."
Rosemary"Great knowledge"
Sarah"Sarah has been looking after my travel needs for 20 plus years .. she is incredibly experienced and always goes the extra mile to help with any requests or advise .. I wouldn’t choose anyone else"
Paul"He found the best fligh for me. Then Qantas cancelled my flight as they were over booked. Amol rectified the problem straight away before I even knew what had happened."
Sarah"She just gave us really good advice and everything ran like a swiss watch on our travels."
Brian"The personal touch"
Andrew"Pleasant and welcoming, encouraging of our travel, quick and informative, not flustered when there was a quick power outage, all documentation emailed quickly, lovely young lady."
Raewyn"Linley provided knowledgeable and efficient service to me."
Joyce"Cassandra was very helpful and explained the issues that arose with our booking request clearly so we were able to make an informed decision on our next steps."
Freedom"She was very personable, easy to communicate with, with clear, concise comms"
Megan"Always incredibly helpful. Knowledge is perfection"
Jennifer"She was quck and tand investigated different options - very easy to deal with"
Treacy"She listened to what we wanted and didn't try to upscale anything"
Anne and Peter"Excellent help great itinerary. Extremely helpful and an excellent phone manner. Easy to understand. Answered all my questions Unfortunately I couldn’t purchase the tickets this time .. I used Albany house of travel during covid and could not fault the service You go the extra mile to accommodate your clients needs"
Alison"Gina was very pleasant and made everything very clear"
Lynette"Professional, efficient, genuinely friendly & interested - above all Tanya listened well so consequently was right on to a holiday that would suit me. Clarity of communication as also pleasing, thankyou!"
Lyn"Very helpful. Communication to one of ourvgroup away from Tauranga was efficient. Good suggestionson dates to travel etc"
Heather"A lovely smike and welcome. Melissa asked how she could help me and searched for the type of cruise I wanted and also asked a colleague. Though unable to find the specific cruise I wanted, i came back to get travel insurance. I would go bsck to Melissa in future."
Chris"We were offloaded from a flight and when we called her , she was already making alternate arrangements. That is why we use a professional travel agent who is worth her weight in gold."
Edmund"Got it sorted , nothing was a problem ,just got on with it, ,no fuss,"
Geoff"Positive friendly attitude. Got me the best price"
Jenny"Kimberly was very efficient, listened to what I wanted and got back to me with quotes within a couple of hours."
Faye"Very attentive, and feel she has our best interest in mind"
Patrick Murray"Me and my partner went in with a very brief description of what we want. Nicole had very good knowledge and found the perfect trip for us with in 20 minutes. Her communication was very prompt and nothing was to hard"
Rob"Alison was helpful n assisted us with all our booking."
Celine"Easy to deal with, booked in no time then out the door!"
Beatrice"Good service, things went smoothly so far."
John"Patrick responded to all my emails and queries very quickly. He gave us alternatives and suggestions to consider and nothing was a problem."
Catherine"Steve remembered us from our last trip, almost 2 years ago, and your system had all our details ( passport, frequent flyer numbers, etc) so process of booking was very simple. We were all booked within 24 hours of us dropping into your office. Steve provided numerous ideas for things to do during our trip. Now looking forward to trip going as well as the booking process! Regards"
Greg"Patience - good response times and helpful."
Wayne"Efficient and cheerful"
Mike"I was very happy with how quick Claire responded to all my emails and went out of her way to find and recommend different locations, teno pai e hoa"
Brendon"Well organized and friendly helpful and listen to what we wanted. Very happy with service"
Gary"Very knowledgeable and helpful."
Maya"Informed us of everything we needed to know and was very upbeat and cheerful."
Mary and William"Responsive provided options - listening to customer proactive clear in communication"
Blair"Attentive to everyone’s needs and tries to accomodate even the difficult wishes."
Raewyn"Good service and very helpful. Lisa was great at organizing our holiday."
Tom"Professional, experience shone through..and with a sense of humour."
Clare"Sunisa has a very professional polite manner. She has very good: -time management. -communication skills -prompt delivery of a travel plan -explains options well"
Don and Rebecca"Gave different flights and in the end the flights she suggested worked well gave me 24hrs Qantas to pay"
Dorothy"She thinks of everything and responds really quickly. She anticipates what we need and gives great recommendations. Great knowledge."
Angela"Bea always has great ideas for travel. Her knowledge is amazing. Also she obviously has excellent relationships with her suppliers and seems to magic up a slot on popular trips for us. She is efficient and accurate always. Nothing is ever too much trouble either. We love her work."
Robin"Lisa is always prompt, reliable, helpful, kind and caring and does not interupt while I am speaking but waits until I have finished my sentence! Lisa is always 'ON THE BALL' as well as being very professional."
Joy"Patrick is a pleasure to work with. Polite, punctual, efficient. All expectations were met."
Miles"Melissa was great to deal with. Once I had spoken to her, she emailed a quote within an hour - it was all booked by early afternoon."
Lynnette"Amy is super helpful and thorough with sorting out all my requests."
Carol"We have used Amanda previously to help us curate out travel adventures and she has always been great to work with and keen to help us improve on our original plans. She knows our preferences and continues to be proactive in anticipating how we like to travel."
Howard"The service was fast and friendly, happy with what was offered, happy with price, paid first installment, great. Able to answer my question quickly"
Ian"Glen is always great. He’s been my travel agent for many many years and he is able to put together amazing holidays for us. I do a lot of research prior and then we consult and he gets everything in place."
Graham"Friendly, quick response to questions, listen to our travel request and delivered what we asked for"
Sharon"Alana is a fantastic travel agent who understands her clients and does a fantastic job of creating the perfect trip. She’s not afraid to challenge her clients ideas by offering something a little different. She is also amazing at upselling in the most respectful way. Good on her."
Sue & Doug"Efficiency in compiling a quote for 16 travellers."
Leanne"Brydie always makes you feel satisfied re travel assistance. Is always available for help ect."
Cathie"Easy to work with"
Charl"Very professional. Listened to my needs and secured the flights & accomodation I requested, in a very timely fashion."
Sarah"Rhonda is a great communicater and listening to your travel needs and making sure she get the best deal for you."
Linda"very efficient same day response to my request"
Peter and Carol"Carla is so awesome to engage with. She is always excited & enthusiastic about travel plans & experiences. She is so efficient & a excellent communicator when sorting out travel plans. It makes the journey so much fun & gives confidence to the plans! Thanks Carla."
Linda"Pete and I both found Suzanne very approachable, informative and listened to us regarding the type of holiday we are looking forward to"
Jennifer"Excellent service from Tania as usual. She got our flights organised with no problems and was happy to follow up with any queries we should have prior to our trip. If we need help when we are away we have a number to contact her if necessary."
Gayle"Tracey was incredibly helpful and friendly. Her knowledge on everything was great, it made sorting the holiday a breeze. I will definitely go back to her to book the next trip."
Anita"Quick response, easy to deal with"
Edna"I found Kelly.Ann to be very knowledgeable with information for my upcoming travel, especially as she'd been there twice before. Kelly-Ann was super friendly, helpful and professional; I felt I could rely on her to cover all bases, and that I was in good hands. Definitely recommend seeing Kelly-Ann if you have any travel plans coming up; I would definitely vouch for her."
Julie"Present, friendly & responsive. Clear communication & fast service."
James"I love linely, she is always very helpful, patient and finds the best deals for me. Over the years she has looked after me well."
Leonie"Sally was very polite and listened to what we were trying to do . Found our flights better than what we had thought found on line very happy with her as our agent. ."
Geraldine"Excellent to work with, listens to what you want finds to best details to support your trip."
Brenda"Empathetic , Listening ---Gave multiple options ----- Patience was amazing"
Stephen"Tim is so much in tune with what we want to do, he has been absolutely fabulous"
Dianna"Easy to communicate with and responsive. Knowledgeable."
Emma"Informative, helpful and answered all my questions"
Aron"Well we have known each other for sometime now and she is very easy to get along with. Full of good information, helpful and listens!. She has arranged a number of trips for us. A valuable asset for the business I would think. Cheers Richard."
Richard"We decided last minute to book a holiday taking advantage of a special that was to expire the next day. Bonnie had to organise 6 travellers, and she did so very competently. Nothing was a problem and the communication was excellent."
Sandra"Quick, easy friendly"
Jocelyn"I was welcomed as I walked through the door and made to feel what I was enquiring about was important."
Sharlene"We are part of a group of six that have put Dennis under pressure with indecision. He has really performed well."
Don"Recognized me from my previous booking history with her and was interested in how this had been for me. Very efficient in booking my latest trip and interested in what I would be doing in a very personable way."
John"She listened to my questions and gave me only a couple of options so I wasn't overwhelmed. She was personable and easy to talk to"
Danielle"I had booked overseas trip myself and stressed that I had done something wrong. Chevonne but me real good flights at a price I was happy with. She even booked me into a hotel in Singapore that I liked and had stayed in before. This is no stress doing it this way. Will I consider House of Travel for my next overseas holiday. Yip!!"
Richard"Prompt response, good solutions found, very pleasant to deal with"
Lester and Bethia"Planned my trip perfectly"
John"Melissa was Friendly and responsive. She Came up with lots of options and catered to our needs. Pleasure to deal with."
Ben"Provide quick response to apply for Travel Insursance"
Lois"Had been to another travel agent spent an hour and a half and got nowhere came to House of travel and got what we want in 45 minutes"
Helen"Cullan is always available and responds promptly to my queries. He plans my itinerary meticulously and my recent trip the flights, transfers and accommodation all connected perfectly and seamlessly. Changes to my instructions are never a problem."
Alan"Sarah is always fantastic to deal with, she is professional, undertanding and is a lovely person!"
Dion"Communication was great but the day we had to come in was on AL - murphys law. But Kate was super on the day"
Selena"He is so prompt with getting back to me and goes over and beyond with his advice and knowledge of anything to do with holidays. He makes our travel plans amazingly easy and stress free. I have total confidence in him.Always fantastic to deal with."
Geoff & Lorna"Linley was great,she greeted us when we 1st arrived, Listened to what we wanted. And sent out a quote with options for us to choose from."
Rodney"Emily has a lovely personality and was very approachable, efficient and willing to spend time with me straight away to show me some choices for my journey to Perth. My trip was planned quickly and saved me a lot of stress and time trying to sort the options myself."
Roslyn"Kali was very knowledgable about the destination that I needed to go to, and was able to accommodate my request to include my sister in Masterton."
Bruce"Prompt & professional"
Andrew William"Sarah has an infectious personality , infinite knowledge of all travels , efficient , committed to giving you the best vacation .At all times totally professional listening to hat you want and desire on your trip Uou can see she has the total respect of her team and like her clients her staff feel valued Tgeir is a nice positive ambience in the office ."
Dianne"She was kind helpful & understood our needs"
Emile"Friendly, helpful, happy to look at many different options, suggested better options when she couldn't find a solution"
Brenda and Phil"Fiona Muir was extremely helpful, altogether an easy and smooth process. All questions or concerns were answered without hassle."
Louise"Super efficient and quick in getting quotes and making changes for a busy travel period. I love booking through House of Travel Albany, they make it such an easy and stress-free process."
Tarra"Bea is always very helpful and gives us the best options. BEA GOES OUT OF HER WAY TO FIND US THE BEST DEAL."
Axel"Have always found Sharon to be very helpful with travel plans"
Julie"Very helpful advice from Bea on our proposed travel plans and was able to hold the option over a weekend whilst we consulted family."
John"Very helpful"
Ann"She was super helpful and knowledgeable. She made us even more excited for our trip!"
Nikita"Rachel is very helpful and makes sure everything is top notch for our trip."
Liz"My travel agent at House of Travel was away but I needed to book a quick and unexpected trip to the States over the holidays. I came in to the Northlink branch, and Liz was amazingly helpful I getting my trip sorted out. It makes me feel super-confident I have picked the right travel agent because I have had nothing but excellent experiences and customer service from House of Travel Northlink."
Scott"Great quick & expert service."
Viki"Very 'tuned in' to what we were wanting"
Jocelyn"Anna looked after our elderly folk on huge international travel to LHR return, helped and has stayed in touch regarding their passing, now our turn for Europe cruise and England, Dubai travels. Her tireless effort and understanding, patience never waivers. Anna a god send Thank you Anna xx"
Donna"Brendan went to great lengths to to find exactly what suited our needs."
Clare"Kyla makes travel easy and fun. She organised again an amazing holiday for me, managing to get everything I wanted to do into my holiday, always replying promptly to any questions and queries."
Jan"Princess is very friendly and approachable. She's done her best to provide quality service and best options for us. She's been very prompt in replying to our questions. Has helped us a lot with our situation and has been very understanding and cooperative."
Azeen"Really quick getting back to us on every request or query we had. Very helpful."
Sharon"She was luvly. Listened to what we wanted, and provided excellent advice."
Leonard Leigh"Explained everything in detail step by step"
Cherie"Sarah is lovely to deal with and understands the standard of accommodation that we’re looking for."
Michalle & Peter"Excellent communication when making appointment. Lisa listened to our travel ideas and helped us make the decision to do a self drive tour. She gave us lots of other options to consider as well. She made the booking of our flights seamless and took on board all our needs."
Susan"She was helpful, came back with answer and when I had more questions came back to me again. Gave me options on what I have asked about that I was looking for. Also, gave me opinion about the two tours so I could make the best choice."
Rachel June"Jenny is friendly and knowledgeable. She was clear about the questions she needs answered to help us make the most of the trip we are planning, and we have confidence that we are taking best advantage, guided by her."
Malcolm"She was super friendly and open to hearing what we wanted. She gave us suggestions and helped take some of the pressure off by organising flights and accomodation."
Casey"Holly went into details she was very patient as I have quite a few problems with travel and she accepted them and helped she was polite and friendly"
Judith"Firrst time met Maia, lovely friendly helpful young lady"
Lesley"Very friendly"
Dwayne"Nicole is excellent s she mentions and deals with all the extras etc without prompting and we would alwaysdeal with her, Many thanks Nicole"
Suzanne"I appreciated Jane's prompt and clear communication. She also offered different options that allowed me to make informed decisions and book with confidence."
Valerie"Despite me travelling to London from Melbourne via Sydney, Rachael efficiently organised travel for my sister and me, including my two Australian flights. Although we were planning to travel Premium Economy, Rachael alerted us to the very small difference in price between that and Business class, for which we're REALLY grateful!"
Judith"Max was very helpful and transparent with all the information I needed"
Karl"Thorough explanation of procedures for entry requirements and provided options for dates and fares."
Victor"Karen has been amazing with her information and prompt response in helping plan our trip. Her knowledge and advice has been extremely helpful to us"
Wendy Ann"Sam is so easy to work with, she took the details of what I wanted and gave me literally the best options available for my criteria. No messing around trying to upsell or switch sell me, just what I wanted for the price I wanted. A+ service, she's an absolute pro as always."
Christina"helpful, informative, friendly"
Kasharn"Pam is just great in helping sort the best flights. Great job Pam!"
Janis"He went out of his way to help us with our booking"
David"Great on line communication followed up with straight forward booking I. Store"
Alice"So efficient and easy to deal with. She was very considerate to my needs"
Verity"Kirsty is always very efficient and friendly to deal with. She is quick to respond to messages and emails which I really appreciate."
Maree"Always helpful, prompt and no fuss service."
Jennifer"She quickly understood our situation and went above and beyond to accommodate us"
Penelope"very efficent got back to me with price got the seats i wanted all very smooth"
James"Timely reponse, remembered our family requirments and names, good suggestions and options"
Ciaran"She followed up very quickly and came up with good choices. She also has a lot of travel experience."
Gerard"Very efficient and friendly"
Jeanette"very helpful in helping arranging our next trip"
Wayne and Debs"He listened to what we wanted and made a big effort to find what we required. Excellent communicator. Very satisfied - have used Graham before, and we will use him again."
Margot"She is friendly, knowledgeable and very helpful"
Brian"Kali was friendly, knowledgeable , accommodating and gave good advice."
Raelynne"Every thing was easy and uncomplicated"
Ross"Rebecca was very helpful as I am organizing a cruise for 17 people and sorting out rooms for all was a challenge"
Helen"Very prompt and professional service"
Ashley"A very helpful and patient person"
Carole"Prompt replies, accurate and detailed information."
Pauline"He was very fast in all he did: communication, approach, information, understanding…"
Vivianne"Jonathan was very helpful and knowledgeable explaining the various trips avaliable and what to expect on a river cruise ship."
Wayne"We have had Rochelle book a few trips for us over the years so we went back to her. She spent time answering our questions we had and helping us with air fares, accommodation, insurance etc"
Lois"Debby always goes above and beyond and makes sure she attends to detail."
Trish"Adrienne gave me good advice and was able to book the dates my Sister and I wanted at a reasonable price."
Joy"He was able to answer all our questions and also give us options for the travel dates we requested. Nothing was a bother for him."
Delwyn"Sarah was very helpful, listened to us. Gave us lots of choices. Knew her job well. Fun to work with. Found us the best deal . Explained everything to us. Very lovely and engaging person."
Yvonne"efficiency"
Yashica"Pleasant staff, helpful and quick to sort out my travel arrangements."
Diane"Have been a faithful client of Kim for many years because she is super experienced and very pleasant to engage with."
Peter"Very pleasant nothing was too much trouble"
Carolyn"Prompt friendly helpful advice Bridget secured the best options for us and amended our plans as we altered our wishes."
Gillian"He is thorough, easily approachable, looks at all angles to get the best experience for us."
Gillian"Fast communication, clear understanding of the brief given. Very helpful to someone who has never travelled internationally before."
Sean Tristan"It was a really easy holiday to book, especially as I'm traveling on my own. Teri has provided accomodations for the night before and airport transfers. Which was my stress point on how to get to my hotel"
Denise Evelyn"Great communication skillls - really engaging & listened precisely to our requirements"
Donna"Rebecca gave me options, and discussed these carefully with me. Gave me time to consider and discuss these with my partner. Deposit was made easy over the phone and confirmation emails in a timely fashion. Very happy with my service."
Paulette"Debra provided open and honest information for our holiday and had some really good ideas for us whilst working with an agent at our destination. We are looking forward to seeing the itinerary once complete."
Craig"Sarah is very helpful and imformative, nothing is too much trouble for her."
Liz"Efficient friendly thorough"
Paolo"Emma always listens to what we would like and then makes the arrangements accordingly"
Carmel"Helpful, knowledgeable and great to talk to!"
Samantha-Rose"Bea understood.exactly what I needed and was able complete and confirm the transaction within 24 hours"
Graeme and Julia"Claire listened to exactly what I wanted and needed, and actioned and completed my bookings within 48 hrs of my first contacting her. Brilliant"
Lynn Margaret"Very positive and helpful with all our concerns. Totally satisfied with assistance and advise given."
Sheryl"."
Jason"She was extreelyvpleasant and efficient to deal with and dealt with our awkward requirements effectively and quickly"
Sandra"great serve, listened to us and our needs."
Aaron"I emailed some things that I wanted and she managed to give us a great package including everything I askwd about, followed it all up and made sure we had everything, it was so nice to get everything booked within the day of our query and not be confused or doubt what we had done"
Kirsty"Darren is so responsive to queries - even after hours (needs to stop that!). Gave options and always looks for the best for his client. Even small requests don't seem to be a hassle for him."
Jo"Great communication and knowledge of travel generally."
Nigel & Jenny"I was very specific in what I wanted and Claire managed to get the dates and times perfect for us."
Joanna"Jonathan made us instantly feel comfortable. His knowledge was exceptional, and he made the experience about what would work for us rather than his experiences."
Michelle"Listened to what travel plans we were considering and promptly put together a itinerary to satisfy those plans. Absolute pleasure to deal with Karen."
Stephen"very quick reply, very easy at my end. she understood what I wanted. nothing was too much of a problem. she was enthusiastic"
Innes"Prompt reply Adding airpoints Offering travel insurance"
Tracy Jane"She was amazing! I felt like she went above and beyond. She listened and made changes as requested but also ensure we got the best deals possible! I can't recommend her enough! I have already passed her details on to my sister!!"
Maddy"Amy is always very friendly and helpful, she listens to what we want and is very efficient."
Sarah Price"She is so helpful. Knows what I want. Explained everything to me. Most of all she knows her job and she is very friendly."
Brenda & Bill"Goos service, friendly"
Stephanie"Brilliantly helpful and described options very well."
David"Maryann was lovely to deal with. She helped find us the best deal and dates for our dream rhine river cruise. Look foward to more dealing with her to plan the rest of our trip."
Trena"We were overwhelmed with choice but Brendon was able bring it down to exactly the travel package we were after. Listened to everything we said and delivered perfectly."
Steven"Melissa is always efficient, friendly and professional"
Craig"On the day we inquired about travel she responded with the full itinerary, air travel and costs. that afternoon."
Julie"Her knowledge of the travel business and persistence in finding me what I wanted (it wasn't straightforward!) Also her promptness in responding to me."
Heather"Prompt reply, listened & understood our priorities. Appropriate options offered. Experience & tips shared."
Kathryn & Duncan"Lee is always so efficient, and easy to work with, she always answers every question promptly that is why we keep coming back to Lee even though we have moved out of the area."
John"She was very professional, very friendly and gave us all the information we would have in a very short time. We couldn't get a better travel agent."
Karin Christa"Deepti was welcoming and very helpful, she listened to us and provided solutions quickly and efficiently."
Mary"She was very quick to respond to my request."
Daisy"Found us a great deal that suited what we wanted."
Andrew"supplied the accurate information that was asked for"
Lance"Very professional friendly and knowledgeable"
John Anthony"She is always considerate to my wants and needs snd listens to what I would like for my travel plans"
Jan"Very helpful, by getting the info back ti me that afternoon so I coukd contact the others coming and let them know costs etc for the cruise. She also secured a accessible cabin for me which was so helpful"
Elaine"Good and quick service"
Karen"Dennis always listens to what we want and is also able to give us great ideas."
Jocelyn and John"Cheryl has been our travel agent for years and we have never had anything go wrong. Cheryl is so friendly and knowledgeable, nothing is too much trouble - she really is the best"
Susan"Jan is a very well informed travel agent and I have no concerns asking her to find the right avenue of travel for my wife and myself to enjoy."
David"Helen is always very efficient and professional, and also very warm and helpful. We consider her a friend."
Mary and Peter"Because she went over and above to help us we needed urgent travel and she made it so easy for us"
Corey Alan"The whole experience was a pleasure, made so easy, because I use Kylie when ever I go away she knows exactly what I like in every way"
Jill"Very helpful and knowledgeable. Pleasant to work with."
Mark"Clear and timely communication and pleasant to deal with"
Dane and Joquita"went over and above to deal with all my requests"
Lynda"Brent has professional manner that’s welcoming he is friendly with a great sense of humour & he openly listens to what we say.He always comes up with great travel options that are personal and affordable he never tries to push things you don’t want to do.He always goes the extra mile & we trust him and can’t recommend him enough."
Mike & Glenna"Nothing was a problem and Claire was happy to contact us after hours which suited us."
Carolyn"she's kind ,pays attention to detail and looked for all options available to suit my dates and resources ."
Gift"Friendly manner with plenty of suggestions regarding what to do to make our trip a memorable one."
Jackie"Only contact we have had was 1 phone call to innate a query and followed by email to plan holiday we havent heard anything from her since booking the trip and sending payment although we popped into the branch on a Saturday unfortunately she wasn't working that day and we dealt with Zoe who seemed very friendly and helpful with alot of knowledge for another upcoming holiday that we talked about."
Bruce"Pretty straight forward. I emailed with my interest in the F1 in march. He came back and confirmed he had two places available. I confirmed to take this places and sent the deposit. So that's where we are at at present"
Murray"We talked broadly about what we were looking at and where to go, and Glen sort of filled in the blanks, finding the right combinations. In no time, we had started confirming bookings."
Graeme"Anna made booking our trip so easy"
Jos"Tania was great, very helpful and had our bookings completed very quickly."
Gill"She was very welcoming but also professional at her job and I was very satisfied"
Donald Clayton"He was very patient and helped me sort out my itinery,until I was satisfied with it."
Diane & Ian"She was amazing to deal with. Nothing was a problem and made me feel like I've made the best choice for my hoilday. Would recommend her to everyone who is traveling overseas"
Nikki"Emma was very patient and professional when my partner and I came into enquire about Rarotonga ..but we decided to go to Bali instead. Emma found us great airfares plus accommodation. Yah now can't wait until May ??"
Michelle"She's courteous and down to earth, and usually responds promptly to our requests."
Ken and Jackie"I felt listened to and she was very clear in the information she gave me."
Linda"Yes very efficient and made it easy for me as l was booing for some else"
Graham"Paul Reid was very prompt, considered all our requests, gave us his expert advice overall, obtained multiple options at different price points for our consideration, personalised communications"
Darryl"Very friendly and very helpful. Second trip we have booked through her and will keep going to her for all the rest."
Lex"I liked that he didn't give up on finding a solution that worked best for me and my wife's trip to Spain next year, or in his own words, "I am determined to get this sorted for you both" which he did."
Garry"Very helpful,"
Rayley Joyce"Pia followed up and even though I kept getting confused with dates, she got it all spot on."
Abraham"very happy with our booking. Monica the consultant was very helpful & was very switched on. Thanks Monica"
Bronwyn"Very helpful when I asked for the same unit at resort and very helpfulmwith the flights"
Norma"Extremely knowledgable and efficient. Goes above and beyond, have been using Sarah for years to book, advise and assist us with issues whilst travelling and she has been amazing. Would not use anyone else!"
Victoria"Listened to what we require"
Shaun"Such a nice person to talk to, very noligable about where we wanted to go, kept us updated on any changes that we have made, told us places of interest, such a great person all round"
David"Prompt and friendly service. Very flexible"
Warwick"Friendly quick help from Fiona. Then quick follow up with information sent online."
Yvonne"Greeted with a smile. They were preparing to host an evening event but stopped to attend to me. Great knowledge. Kind and friendly. Travel insurance was well explained and suggested good ideas to help break up the long haul trip."
Susan"Very nice person who listens to would you want and helps you get the best results ."
Frances"Was excellent and very responsive to deal with."
Colleen"Jenny provided me with all the information we needed to make a decision in a prompt, professional and friendly manner. She reserved the best option for us so it couldn't be picked up by someone else, and got us the very best price she could for our cruise. Highly recommended!"
Kenneth"Lisa is amazing to deal with! Super fast and efficient and makes it all so easy to book anything. Always happy to hunt out the best deals and so responsive - nothing is ever too hard!"
Gabrielle"Knowledgeable, friendly. Easy to talk to."
Jill"Lovely manner, presented options, perfect booking outcome"
Kathryn"She was so easy to deal with and made everything simple to understand. Above and beyond with answering messages."
Nikyla"Andy was not only fast to respond but also followed to the letter everything I requested. Fantastic service. Dealt with other agency for over 2 weeks to get what Andy did in 2 hours! He really made my week."
Maria"friendly, good knowledge of the product, no time wasting."
Chopper & Nadine"We found Brenda to be very approachable as well as professional when organising some travel. She followed up on our visit with more information which we found helpful."
Gerard"He is so approachable and always very responsive to my contacts ie email or phone…"
Barbara"Did everything that was asked"
Chris"Efficient, helpful, went above and beyond working after hours. Provided heaps of options for us to choose from and excellent advice about what we could do in our stopover."
Kay"She was very helpful and told us everything about were we were going"
Phillip"Anna is always excellent to deal with, very helpful at all times. Would recommend Anna to anyone."
Jill"very good to work with"
Murray"Great friendly service, excellent communication"
Petra and Peter"Approachable. Understanding of older folks concerns while planning big trips."
Vincent"We have worked with Karen for many years and have always been exceeding happy with her advice and attention to detail! We now consider her a Friend!"
Kim & Craig"She is very friendly and helpful. She helps to check each and every flights detail that we love to know . She is very patient at the same time."
Meng"Very helpful, taking requests into account,considering options."
Leizel"Danny is a legend. So responsive and quick to action any requests. We have booked with him before, and it is always super easy. Stress free"
Timothy"She was very efficient and sorted everything we asked of her."
Irene"Rachael provided a wonderful service for our trip to America. Very easy to talk to and prompt to send us our quote . We definitely will return to her for future travel plans."
Michelle"Agent was readily available. Sped through the process. Helpful hints"
Rosemary"Vicky Baker was excellent. She gave us sooo many options then helped us choose. Emails responding to our questions were replied to very fast. So overall, Vicky made us welcome and didn’t get annoyed with our endless questions"
Charles and Gillian"Couldn’t successfully book what we wanted online .Maxine did it in a day for us."
Richard & Denise"Brent is always on the ball and very prompt to fulfil our requests."
Mary"Still in the process of our travel arrangements but responds quickly to questions we have and gives options we hadn't thought about."
Delwyn"Amazing service during a Very stressful incident being stuck in a foreign country"
Nicola"Just to be able to answer Any questions concerns and put together a package that was right for us. The packaged ticked all the boxes as to what we were looking for or thinking of doing"
Esther"Great easy and fast service"
Tanya"Communication she did all the work easy to talk to no stress on me 50 - 10 ??"
Jamie"She is always great to deal with, goes the extra mile to ensure you have everything needed. This is the second trip booked with her & with such great service why would I go anywhere else?!"
Annette"Everything we asked for was sorted at the beginning and no changes were required."
Merrin"Very easy, understanding and most of all listen to what I wanted"
Annette"Jenny is always enthusiastic about helping me plan travel. When there is a better option she provided great information to allow me to make an informed choice. Jenny also tolerates my many question with a smile"
Bern"Constant communication, explanations and advice throughout. Offered to look into our travel plans further than what we initially required which we ended up proceeding with which in return we decided to get her to do everything (further components of trip) as it was so easy to get her to do so - thank you!"
Jessica"Mairead was very friendly, she had lots of good recommendations for our trip, which included the option of returning via another country, how busy it will be during the time of year, and which airlines are the best, different ways to get to our destination etc. She was a great wealth of travel knowledge. We would absolutely use her again to book our travel plans."
Catharina"Prompt, Knowledgeable and a pleasure to deal with"
Tony"Very helpful by looking at all possible dates for flights to help me get the one I wanted. Talked through other options..never felt rushed. Excellent service."
Kim"Very helpful and could suggest a good car rental company"
Barry"We have used house of travel with Toni,she was also amazing."
Jennifer"Prompt and effective communications. Sound and practical advice."
Gavin"Holly's was very helpful listen to what I wanted and got that for me . Lovely way of engaging with you. Went the extra bit to help."
Cathy"Updated info, prompt responses, generally feel he looks after me personally"
Royden"Great communication. Made it very easy, even though I asked for details to be changed nothing was too difficult"
Angela"Good communication and responses to questions and feedback. Ie didn't get defensive"
Laura"Megan searched all of the best prices for my trip including the insurance. Megan took care of me and my friend to the highest standards...I highly recommend her already"
Sioux"She was very efficient at her job and offered us options."
Murray & Joyce"Listened to what we asked for and put the holiday together for us, no bother or fuss."
Kirstie"Previous experience, knowledge of products, honest advice, friendly manner and personalised service."
Christine & John"Rebekah came up with a plan that exactly met our specifications. She is great at responding to queries with useful information and helpful advice."
Linda"Sarah is very professional, communicates easily and was quick with following up on things."
Maree Helen"She is very easy to work and very knowledgeable which gives us great confidence in her advice"
Warren"Liz organised all our flights and accommodation as was able get use extra nights beyond the package and meal vouchers saving us both time and money. She was able to do this in a short period of time. Liz has helped us previously with our other holidays. She is knowledgeable, professional and friendly."
Michael"Megan was efficient and gave me exactly what I needed."
John & Judy"Very knowledgeable on the river cruises."
Paula Marie"Very quick with pricing and options. Great follow up to ensure we’re all set the visas etc…"
Daniel"She was lovely to communicate with and very proactive and effective putting together a package based on what we talked about. Great experience."
Corby"Her availability to meet with us, her attention to our wishes and her swift response with recommendations for travel. All good."
David"She was quick to respond and very helpful"
Bridget Emma"Very efficient. Flights organised straight away."
Margaret"Helen was very helpful and had very clear communication about all our options. She was friendly and knowledgeable which made the process very easy."
Elizabeth & Stephen"Friendly, polite and efficient. Went out of her way to help. Explained everything thoroughly."
Josephine"Within couple of hours we got price and made the decision and purchased the tickets. May be 3 to 4 hours to make decision and complete purchase"
Satchi"Very easy to deal with , prompt travel quotes and goo recommendations"
Fiona"Very friendly and helpful. Knew what she was doing. Answered any questions I asked her."
Margaret"prompt and proffessional"
Andrew"She is fantastic and she's booked a dozen flights for me. She gets back promptly and advises me when sales are coming up. She always tries to get an aisle seat as I prefer. I had a family emergency this year overseas and she went above and beyond to secure my swift travel. Very grateful for her care and attention."
Lori"She pulled our holiday together very swiftly, and effectively."
Lynda"Her quick responses and communication."
Rudolph"Kelsey was amazing. She was very efficient and very informative."
Fatumo"Clear in details of travel requirements. Noting the special request for assistance before each flight on documentation. Sending the travel documentation in a timely manner"
Alan"Efficient and friendly service"
Nicholas"Lee understood what we wanted and found all the connections and accommodations to suit. Nothing seemed to be a problem"
Colin"Early contact for upcoming trip"
Ray & Jenny"Cherry was very helpful from the outset and was responsive to any questions / queries raised. She mad ethe process of booking the holiday very easy"
Luke"Lisa provided friendly and fantastic service! Her quick responses and efficient booking process made everything so easy. She was incredibly helpful throughout, ensuring I had everything I needed. Highly recommended!"
Emily"She has been super helpfil. Showed us the different levels on our cruise. So we got the right room we wanted. Answering emails back promptly. Would recommend"
Kirsty"Very efficient and informative. Prompt answers to any enquiries that we had. Can’t rate Paula high enough."
Lynette"Gaylene Solly is friendly but still professional. She ensures my long-haul travel is as I request and replies to my emails promptly. I very much appreciate the help and information Gaylene gives me. Thank you so much Gaylene."
Helen"Great and prompt communication"
Brian & Sarah"This the third time that I have used Rachel to organise my travel arrangements. On every occasion she has proven to be thorough, efficient and totally professional. Thanks to her exceptional skills and knowledge I have benefited from an optimised schedule, and on this occasion she has adeptly averted a potential disaster."
June"Carmel has been extremely helpful guiding us through the booking process and patient with our sporadic replies due to our busy working schedules. She has found the perfect options for what we wanted to do and has taken the stress out of organising our holiday. We are really looking forward to our to our getaway"
Stephanie"Instant action on my case."
Murray"Nicky always gives great advice and keeps us informed. We trust what she says as she has experience and knows what she is talking about"
David and Sarah"She listened to our ideas but also gently persuaded us of alternatives and saved us money in the process. Very professional, yet engaging, with lots of experience and patience."
Rob"Karen is fantastic to deal with. She knows what she is doing, and I can trust her to look after my enquiries and come up with great suggestions. Nothing is a problem, and she will go out of her way to look into something for me. I use Karen for all my travel bookings and have recommended her and House of Travel to friends. Spending money on overseas travel is a big investment and working with Karen at House of Travel gives me peace of mind."
Jarred"She was really accommodating and friendly, giving me options that would suit my travel dates with less waiting time. I'm really happy with my experience with her."
Patricia"Hayley is so lovely to deal with. She was quick to respond to my enquiry and made it easy to decide on best option and book."
Kathy"Did a great job. Got back to us quickly with a very good itinary."
Richard"Liz is very easy to talk to and understood what I needed for my travel arrangements. She was able to come up with excellent suggestions and was reassuring about the admin side of what I needed for the trip. I left feeling excited about the trip and relieved that it was falling into place quite easily."
Alison Anne"I walked off the street on a Saturday morning to enquire on buying an air ticket to China return. Within 10 days, not that I was in any rush, I have my ticket, with exactly what I asked for. Fully flexible, window seat.... and she listened and provided exactly that. At a very competitive price. I am happy, I will be back."
Clive"Responsive and easy to deal with Thorough with options available and recommendations Clear instructions and follow up Will definitely work with Carol again"
Fiona"Bella has been very helpful sorting our holiday to Australia. She has gone out of her way to help with sorting a Wises card. Bella's help has been much appreciated."
Mark"Lots of options, great feedback and easy process"
Siobhan"very helpful"
Lindsay & John"Vicki is friendly prompt and offers personal service as we have been dealing with her for a number of years now."
Mike and Kaye"The usual amazing service"
Chaz & Sue"Good intertain to the costumer and explanation regarding to the flight that we need for my son.. good job chevonne.. maybe next year another's flight again to us....thanks..."
John"Isabella is always very helpful, welcoming and all requests are promptly actioned."
Rebecca"Kim and her team are very helpful helping sort out accommodation flights as its our special annversay of 30th years a nd my 60th so we want somewhere delightful go relaxon the beach read book"
Rebecca"Linley was knowledgeable, efficient, timely and fun to deal with"
David & Browyn"Cooper was very hands-on, and when we inquired about cheaper flight options, he provided us with an alternative. The entire transaction with him was smooth, and he was easy to deal with."
Sherry"Always very helpful and friendly"
Nichola"Have been dealing with Debby for all my Travel Arrangements. Debby is not only so good at her job, she goes the extra mile with everything as a Customer you actually want sourcing not only best deals but what is best as a Client. She never rushes you thru your appointment and makes sure you are totally happy with all aspects of your booking. I would not consider going to anyone else"
Barbara"She kept coming back with new options until we found one that worked"
Amanda"She was quick to respond and came back with options that suited my needs within my budget. She explained why she chose the product for me. Everything was clear, exactly what I needed and prompt."
Amy"Lisa had an itinerary that matched my request within 24 hours and was cheaper than flight centre. Would totally come to Lisa again. Great operator. I would recommend her to others too."
Ben"Stacey is always quick to respond, provides great options and gets you sorted promptly."
Rob"Peter is friendly, knowledgeable and easy to converse with"
Winton"James was good at exploring and interpreting the range of ideas I had into an itinerary that suited my travel experience dreams. He is enthusiastic about travel and as a solo traveller the options he offered were considerate of my situation. James was prompt in coming back to me with possible options"
Pauline"Sophie was extremely helpful in finding the best flights for my husband and I at times that suited best for us as we are senior citizen and it is so good to speak to someone who knows exactly what we need."
Susanne"Friendly, listened to what we wanted and got us our dream trip"
Craig"Janine was extremely helpful and willing to go that extra mile for me. She made sure that all my bookings were correct and offered ideas on options that could be used eg tours"
Denise"Being an older couple Naomi was very patient as we chopped and changed our plans and then suggested alternative ideas we may like to try. We had used House of Travel many years ago when our daughter worked in Takapuna Branch, but not recently. Travelling now is stress material and it was suggested by our son and daughter in law who use HOT regularly that we go through a Travel Company hence their advice was very helpful and made the bookings easier."
GAIL"As per usual, Dennis served us as if were his only customer."
Clive & Mary"Efficient, courteous, and does what we ask"
Susan"She was very helpful. She gave good advice and followed up in a timely manner."
Christine"Rochelle is very special. She is so competent and reliable. I can't express my feelings about her but simply know that I feel so safe when she handles my travel requirements."
Julie"Always helpful and goeabove and beyond to ensure you’re satisfied"
Anja"She is so helpful and friendly plus very knowledgeable"
Margot"Her efficiency. Kelly was a pleasure to deal with."
Norma"Esther is my regular travel assistant and I trust her completely to take care of me and my companions. She is my first port of call for travel information."
Sherrill"Consistent performer who delivers the outcomes I am looking for."
Noel"Very satisfied"
Christine"Bridget answered my query promptly and went out of her way to book our flights quickly and efficiently."
Raeleen"Advice awesome"
Lindsay"Cheryl went "beyond the call of duty" to secure a booking for us on a trip that was almost sold out. She emailed us 7.45pm one evening to clarify details so the booking could be confirmed."
Russell"We have seen Kylie before, always listens, gives alternative options that may suit us better, always promt with when dealing with you."
Marion"Nicole has booked travels for us before . Words cannot express her efficiency at dealing with our queries and giving priorities to our needs . She is easily accessible although she is not at the office everyday . She is such a lovely lady . We are happy to book future travels with this lovely lady as agent . Thank you Nicole Michael and Marie Joyce"
Michael & Marie"Brigitta kept us well informed and always goes out of her way to get us great deals."
Adrienne"Jacqui delivered our information and completed ourtravel requirements efficiently"
Tony"Maia was very friendly, not too pushy. More than help to what I needed and made the process very easy."
Tanya"Prompt service"
Robyn"Answering questions promptly and confirming booking promptly"
Sue and Jim"Sindy was great to deal with. Listerned to what I wanted and gave me good options. Great communication and very timely with responses."
Angela"Friendly and efficient - always a pleasure to book a trip through Donna"
Judith"We are seniors & need someone we can trust to read all the fine print for us & also get us a good deal"
Patricia"Excellent understanding of our situation and needs"
Ian"She is an experienced and helpful travel agent who is also a friendly person"
Audrey"Prompt and efficient service, she was quick to answer any questions I had and followed up with information I needed."
Anne"she knows exactly what we want and tries her best to achieve it"
Lyn"Very helpful and offered suggestion regarding changing travel times to save on costs."
Alan"Courtney is friendly, bubbly and super knowledgeable. She was super relatable, funny and nothing was ever a problem She even talked to my son about a couple things which has helped him with some ideas for our trip which is a super big thing for him Everything was done efficiently and timely - Courtney is awesome"
Bronwyn"very helpful went out of her way to make sure our holiday was fantastic"
Neville and Rosslyn"GOOD CUSTOMER SERVICE"
Alfred"Paul was very happy to exploring different options for our travel to Canada and emailed a intinary very promptly for us to consider, This is our third trip overseas we have planned with House Of Travel Dunedin. Thank you would certainly recommend Paul for any of your travel plans. Kind Regards Robyn & Bill"
Bill and Robyn"Very helpful and extremely pleasant to deal with. Researches well and provides interesting and viable options for intended travel. Explains details well. Would recommend him to prospective clients."
Rosemary"Bea has always organised our travel, very helpful and easy to deal with ??"
Denise"She explains everything"
Janice"Jacquie made herself available after we had listened to an evening about Journey Beyond travel trips."
Christine"This is the 2nd holiday we have organised with Kali and we also have a 3rd holiday booked for next year. Kali is really knowledgeable, nothing is a bother and she offers amazing customer service. We have recommended Kali to several people and we will definitely continue to engage with Kali in any other future holidays. Highly recommend ??"
Colin"Very good communication, very fast response, gave Deepti a few ideas and she delved exactly what I wanted."
Michael"Suzanne gave me several options and found the best one for me. It was kind of an urgent request, but she did great and kind."
Mihoko"Very knowledgeable, made the booking process easy."
Christopher"Friendly and efficient . Buzz took all our needs into consideration and offered sound advice. ALWAYS smiling."
Annette"Angela has always been so helpful. She listens to us and then recommends the best options at affordable prices. If we have a change of plan whilst overseas, she is quick to organise new flights, etc. My husband had a medical event whilst we were away, Angela organised wheelchair assistance at all airports for him, without us even asking. She goes above and beyond for her clients."
Jan"Kristen is a fantastic communicator and great on detail. A very efficient and friendly person to deal with. Richard"
Richard & Kate"Chelsea was very helpful with any questions we had and if she didn't know the answer then contacted the resort immediately to ask. Always stayed in communication with us and didn't appear to mind how many times we called her. Everything we asked of her she did well and very promptly."
John"Prompt service. Easy to follow instructions re booking, package itinerary"
Michael"This is the third time in two years that I have booked travel with HOT Blenheim and each time I have unable to fault their service."
Maurice"She went out of her way to help us out with finding our flights and helping us with our different payment options."
Natasha"Kelsey had very prompt, friendly communication. She is very knowledgeable and didn't mind my dozens of questions either!"
Kirsty May"Jason has always planned our holidays to suit us very well."
Wendy & Van"Leonie was professional, personable and very easy to deal with. We talked about all my options and I never felt pressured into making a decision. I will definitely be booking my next trip with her."
Chavvah"Readily available, knew me from a previous booking, so it felt easy to just go back to him again."
Michelle Colette"Helen is the consummate professional. She has a depth of travel knowledge and made some suggestions about my Greek side trip which were inspirational. She makes you feel special and genuinely goes above and beyond to make sure the trip is what I want and I’m getting value for money. I’ve used Helen several times now as she is the best travel agent in town."
Margaret"Very knowledgeable and friendly. Was able to tell us facts about all the places we are going to visit and about the cruise ship we are sailing on."
Lorraine"Very efficient. Prompt replies. Very friendly"
Penelope"Closest travel agent to us."
Tom & Marjory"Great communication, prompt replies and easy to engage with. Was able to answer questions or find out information. Offered good advice and recommendations."
Iain"Nicky was knowledgeable about our destination. She immediately found us flights and a tour that met our budget and needs"
Colin"She is so into things travel and had numerous suggestions for us to think about, so obliging and friendly"
Dianne"I called into branch. She noted my query. Emailed possible booking quickly. Payment was to be made via my son living in Europe. She emailed to him itinerary, and others details, so basically dealt with him. Nothing was too much trouble."
Russell"Very friendly and professional, with very good knowledge."
Lyn"Very prompt response to my queries and matched the holiday to our needs"
Rebecca"Small town good old fashion professional service."
Alan"Jackie is an experienced travel agent and is so helpful and knowledgeable"
Gordon"Great service, Erin is lovely to work with. She made my frustration with booking my own flights disappear :)"
Sarah"Jan answered all of our questions requests very prominently and with a smile"
Allan"Could answer any questions. Knowledegable and patient with our group."
Terry"Friendliness and willing to listen"
Sharron"Her knowledge. Her understanding of our requirements. Prompt service. A great personality."
Duncan Blair"A very good friendly personality and was very clued up on all the subjects we touched."
Don & Clare"Out trip was booked and confirmed without actually having to see Amy. We were late getting to HOT and she had finished for the day but she still emailed on the same day and we had everything confirmed that same day. Excellent service."
Ian"Veronica was super organised and thought of booking a rental car and our insurance. She was very bubbly and pleasant to talk to. Made everything easy for us."
Chas & Wendy"Understood my wishes immediately and moved promptly to fulfill them. Easy to interact with."
Kerstin"Always bright and friendly, she has a great manner and does her job well."
Stu"Good customer service, quick service and find the best price for us and the person Service us she was lovely and we'll experience. Thanks house of travel"
Leily"I did by travel arrangements via email. Raelene responded same day to all my queries. She obviously read my email questions and answered them"
Yvonne"She was very efficient and got back to us very promptly with email replies"
Barry & Sherilyn"Very quick and found exactly what I needed"
Ian"She listened carefully to what we wanted and worked to accomplish that. She adjusted the itinerary as needed without any issues."
Caroline"Great customer service and great communication. That's very important to me while planning a holiday. Any questions you had she would get back to you as soon as she could. Very happy."
Courtney"Brent ,listens,is prompt and friendly ,accurate"
Harley"Lorraine was very friendly and helpful. Very welcoming the moment I walked in the door. She went to a lot of trouble to find a flight time that suited my schedule. Price was very good also. Taking all in to consideration I was very happy with my visit."
Elaine"Never no fuss with raelene , every booking over the years has been perfect , allways seems to get exactly what I want , very good indeed"
John"Nicole was great and quickly understood what we wanted and helped us shape this into the perfect holiday. She was so easy to deal with and was able to answer all our questions using her own valuable experience of the resort."
Stuart"Charlotte gave me so many good ideas to think about over the next few months. With her experiences on what not to do in certain museums lol. I left our fist meeting with confidence that her advice will lead to an amazing adventure"
Sandra"Bea is very helpful, listened to our requests and endeavors to arrange what we asked. E.g. how to manage our travel scooter on the plane. She is always very positive, honest and cheerful."
Lindy"Nothing too much trouble for Tracey. Everything sorted quickly"
Bruce & Margaret"Lee has an excellent understanding of our requirements and is cheerful and professional in all she does."
Evan & Judy"Clear simple steps easily walked"
Rob"Our travel agent, Sindy Jones , New Plymouth is super helpful and informative. She gives us lots of pertinent information regarding airlines, extra accommodation and so many ideas of what to do and see, some things we never would have thought of ourselves."
Geraldine"Prompt information and messaging we are all booked up"
Margaret"She was excellent, helpful, professional and kind. She suggested great flight options and recommendations."
Alison"Laura was so helpful from start to finish with this trip. We had no idea what we wanted to do apart from go to Europe. She helped us define a base itinerary and suggested different trips/places we might like to check out whilst also working in the things we wanted to do. Made our trip so easy having all the paper work sorted in advance."
Emma"We were well informed at all times about our bookings. Nothing was too much trouble."
Jock & Anne"Andy Gosnell provided us with exceptional service. Explaining options clearly and truly understood our needs. Our 3rd trip booked with Andy, so professional and relates to the client. Thanks Andy you made the experience so enjoyable."
Sharleen"Sam was great at providing options for tours. She was also patient in answering all my questions. Super thankful for her patience."
Kim"Went out of his way to provide me with the right choices."
Debbie"Very good to talk to and explained every thing to do with our travel plans"
Raylene"Excellent and professional service."
Pierre"Yet to actually travel. Booking process was easy; especially the guidance for booking tickets."
Paul"Quick to respond to emails. Meeting with Jess was great and she offered different ideas we hadn't thought about. Although Jess only works part time she was happy to complete some bookings for us after hours as the flights needed to be confirmed that day."
Lois"Melissa was very friendly and very quick to get the quote to us. She found flights that suited our time frame better. Would definitely use her again for any future bookings."
Jocelyn"Always communicates promptly and is knowledgeable in all areas making suggestions where appropriate."
Sarah"Dhawal was very welcoming, fully understood my needs and responded accordingly."
Margaret"Excellent Service. Takes care of the details"
Graham & Judy"Explained it all thouoghly"
Mary"Understands her clientele"
Alison"Although we are in the pre-planning stage of our holiday next year, Debbie has been very helpful with suggestions for travelling to and from our destination and has been able to answer all our questions to date."
Kathy"Very helpful, understood our needs and quickly found options for us."
Sue"Efficient, Gets the job done quickly Listens, Understands my needs Pleasant. Nice natured"
Julie"Very easy and obliging Cherone is also very quick with her replies and always has options Cherone is my go to!!"
Adelita"She managed to co- join my travel from NZ with my friend flying from Sydney even although we changed/altered our plans."
Carol"Efficient and did everything in a timely and professional manner. Beverley also made herself available in her own time which certainly demonstrates how much she cares about meeting her clients’ needs. Her communications were also thorough and written in a friendly way."
Janice"Really helpful and prompt service."
Beck"Quick, easy and very helpful in dealing with our Holiday request."
Andrew"Very friendly. Nothing was too much trouble. Very attentative and responsive to my requests."
Stephen"Liz listened to me, offered great advice and suggestions, and was totally professional."
Lorraine"Experienced and knowledgeable along friendly service."
Paul Matthew"Friendly nature, big smile which made me feel good. Gave helpful information and was efficient"
Janice"Prompt, professional, friendly and very helpful"
Eve"Emmie has delivered on all our request for options."
Barbara"Pete has assisted me in getting an itinerary for a visa application. Using basic dates and places, Pete has gone above and beyond, identifying cruises and accommodation options to fill the itinerary, and quickly updated it to fit with the visa's selected dates. Having previously dealt with HOT on Brandon (Rebecca Keagen), I was happy to find that the professionalism i experienced there was company wide. Well done and many thanks"
Wimcor"Lee always gets back to me with options in an acceptable time"
Cher"Brydie was so quick to respond to my questions and always gave really informative responses in such a friendly manner! Shes a breeze to deal with, always with a smile, you can just tell how efficient and organised she is!"
Arna"Extremely helpful and nothing is a problem Takes the pain of organising a holiday"
Neil"Alison provided guidance on our upcoming Europe trip by reviewing our holiday plans, managing the ticketing of flights, suggesting apps to download which would be useful for booking activities, and could answer any general questions we had."
Lynnette"Lynda was great with all of my backwards and forwards asking so many questions. She provided a great range of options in order for us to decide what would work best for us."
Melissa"Jenny has absolutely got us the best price for our cruise and the bonus of the land/air credit is much appreciated. So easy to chat to, highly recommend her."
Susan"Had requested Sindy check out a Celebrity cruise for me she did advise she was going away for a few days but still after hours sent me the quote showing real dedication to her clients"
Jo"Sam is extremely helpful ,prompt service and as far as we know looks for the best deal"
Kirsty"I had know her probably about 15 years ! She was working behind the building of Westfield mall Henderson. But Joanne (who already retired in 2019) was the one helping with my and my family's travel needs. They were based in New Lynn under Jackie. After COVID pandemic, it is my first time seeing Talita again. I was very happy to have found her working close to my house here in West Harbour ! She had been very quick to help and response, thus giving her that 5 star rating !"
Lia"Extremely helpful. Gave good advice. Flexible and responsive when we changed our minds about the flights. Great suggestions for accommodation. Awesome service. Highly recommend."
Trudi"Jenny made the whole booking process so easy for us, she came back to us quickly with answers to any queries that we had and gave us a good choice of room configurations for our group of 5."
Linda"Very friendly and helpful went out of her way to explain and to find out what we were entitled to for our future cruise"
Janet & Grant"Lynda was just a pleasure to work with; she asked lots of questions about what we want in a holiday and then sent us 4 options that all sounded perfect for us. Once we picked our package, everything was so seamless and stress free and our holiday was booked in. I will definitely recommend Lynda to any friends or family"
Maria"Wonderful service and nice friendly and professional person."
Maria"He was so thorough and detailed with our trip to Japan as we had no idea where to start! He booked us great deals for flights and accommodation and recommended apps to use and places to visit. 10/10 service"
Tessa"Friendly smile Helpful with all aspects Listened to what we wanted Explained well and clearly Nothing was a bother with Maia. Knowledgeable"
Susan"Very welcoming, easy to understand and efficient…"
Sue"Very friendly, easy to deal with, knowlagable, nothing a problem .lots of patience sorting changes until we got it right."
John"Nothing was ever a problem for Aurelie and she always had a smile"
Kevin"Very helpful with alternative or additional 'suggestions' that met our travel objectives and timing."
Ian"Carly could preempt what I might need and was very open to my questions, nothing was an issue!"
Kim"great communication to keep me informed as to timelines and what was needed to keep it all on track to achieve what we wanted."
Raymond"She was helpful at giving options and put a package together for us."
Sarah"Friendly, knowledgeable, efficient - everything I required to organise and book my trip."
Joanne"THIS WAS NOT A BIG JOB FOR kAREN OR hot BUT SHE OFFERED TO DO THE BOOKING FOR ME FOR WHICH I WAS GRATEFUL"
Anne"Because of her excellent attention to detail and her bright and enthusiastic manner in dealing with me"
Janet"A pleasant manner and a quick response to my requests"
Priscilla"Quick response to all communication"
John & Levonne"Kelly-Ann was very responsive to our emails. She was very accommodating and flexible to our requests. Although we booked with her last year she still remembered our small family when I sent another inquiry. 10/5 stars! Highly recommended. ??"
Arnold"She listened and jumped thru a lot of hoops for me!"
Lynda"Prompt responses and offers excellent ideas around your queries"
Trish"A Very pleasant Young Lady, Who to my friend Les & I Think Stephanie was very dedicated in her work and is very switched on with Travel business. A pleasant Lady to deal with !"
William Thomas"On to it for us, listened and found us a good deal"
Dale"Prompt report. She gave us options that are good."
Connie"She was very pleasant and efficient to deal with and nothing was a problem. Also got to know us personally to suggest further trips"
Lois"Rochelle was very knowledgeable about the resort that we wanted to book and went out of her way to organise our holiday to suit our needs"
Elizabeth"Cooper is a very personable young man who is very fair with his information and easy to interact with. He was happy to give options but also to make sure we got a fair deal,."
Colleen Joyce"We have used Kate before and like those times she is so excited tp help us achieve our travel goals. Kate always has the knowledge and experience to offer us the best deals possible with good spaces of tome between flights so I don't get stressed we night miss flights. When I contact Kate I remind her who I am and she always acknowledges she has not forgot us and where we gave been. I recommend her to my friends and am just so grateful a friend recommended her to us."
Margaret"Efficency, helpfulness, friendly"
Philip & Sallie"Her friendly approach. Honest opinion & kindness."
Lauren"Naomi's ability to decipher a vague inquiry into a very agreeable holiday package.Fantastic. All going well I will be visiting Naomi soon to discuss skiing options in Japan ( and possibly even Club Med)"
Stephen"Very helpful with answering all my questions. Super efficient and had all things sorted in the blink of an eye."
Tyron Rhys"He was very nice and made things easy for me"
Judith"Josephine is a outstanding travel agent her expertise and knowledge of her position and great personality, Always goes way above her role Certainly accommodates our requirement 200%"
Tony"Friendly, professional ,efficent service."
Jude"Donna was very easy to talk too and accepting of what I thought I wanted from my holiday. Donna was able to use her experience and her colleagues to guide me to a holiday plan which was practical and fulfilled my Wishlist."
Julie"She was upfront and honest. When I asked about the distance between two destinations Sindy gave me an answer calculated on the time of day and the availability of transport. That is integral on choosing accommodation."
Marie"She totally ho the bref and was polite prompt and very helpful"
Christopher"Megan accommodated our request for our planned holiday very professionally with no hiccups."
Helen & Gregory"Anna O'Dell-Smith from House of Travel Ferrymead was very competent in booking our upcoming overseas trip. She was prompt, and thorough in providing a variety of options and prices for our trip. If there were any amendments needed she was quick to advise us and remedy any unforseen schedule changes. I found Anna to be an excellent agent who went out of her way to help us with nothing being too much trouble. I'd highly recommend her."
Christina"Lisa worked very hard to find the most economical flights to get me to Scotland and back and did not turn a hair when I decided to travel on the most direct and expedient flights with minimum transitions."
Penelope"Got us the cheapest deal comensurate with convenience of travel dates wanted."
Mara"Booking went very smoothly"
Leo"Great communication and giving us options. Patient with changing circumstances"
Sonja"Response time of 2hrs to query. Took my feedback and revised with a couple of hours. Answered phone when I called and gave good explanations to my queries"
Ruth Elizabeth"Nicki was extremely helpful with cruise options and subsequent information and booking of a cruise and associated other requirements for our pending holiday"
Trevor & Beverley"Friendly, great listening skills, keep us informed, went out her way to find some great accommodation choices overall Veronica is a credit to House of Travel"
Eileen"Very friendly approach, good knowledge of the travel arrangements I requested."
Wayne"He understood about my traveling plans and he was trying his best to give me a better deal."
Nalini"Tanya helped us plan our trip to Japan in 2019, it was super easy and efficient and she is so patient and helpful so it was a given that I would get in touch with her again to help us with our travel arrangements this time around. She never disappoints and I would happily go to her again in the future."
Jayme"It was really quick and easy to get our quote and our holiday booked. Alex was quick to respond to our questions as well."
Althea"She saw me without app and a good price and promp"
Catherine"Very informative and sourced the best possible deal for our trip away"
Rhondda"She was very responsive and quick to respond. Listened and understood what I wanted, then proceeded to arrange it with minimal fuss and time on my part."
Andrea"Very prompt and efficient service. Travel program sorted very quickly with good communication. Got onto queries and a small issue quickly with speedy reply."
David"Very efficient representative who prepares my travels thoroughly. When I have had problems Rachel has resolved them very well. I have confidence that she will do this in the future"
David"So helpful and full of recommended suggestions, super friendly and nothing was too much trouble"
Stephanie"Easy to talk to, comes up with great ideas, very happy with accommodation she recommends"
Lyndsay and Kenneth"Hey was very nice and accommodating, especially when I had other ideas in mind, and was always quick to respond which got everything I wanted done smoothly"
Cody"She listened to our request and tried to get us the best deal we can, especially dealing with an airline which people on this side of the world hardly use."
Sandhiya"Great communication, prompt service."
Robert"Prompt service and great communication. Was able to answer all of my questions. Provided extensive information on Travel insurance to cover my existing medical condition."
Laurence"Really appreciated Chris picking up that there is a big international rugby game in Ireland while we were planning to be there enabling us to choose to leave before the game & avoid the crowds & pricey hotels. His flight recommendations including a stopover in Dubai for 8 hours will mean we can freshen up after 19 hours flying before the final leg of our trip."
Sarndra"Looked after everything simply with no fuss."
Gerald Christopher Baker"Very friendly, helpful and professional"
Neil Graham"Very efficient came into store gave dates and had a response within the hour."
Helen"Sindy does things without fuss and always well."
Robert"Natasha was so warm and welcoming from the minute we walked through the doors. She was so helpful with answering our questions. Prompt communication, and made the process super easy."
Elnaz"Stephanie is very personable and helpful."
Robert"She was very helpful, this is my first time to book and travel on my own. She took her time explaining everything in detail. The flights and how weather can affect it. My bags and my seat in the plane etc. Definitely booking with house of travel in future."
Moselina"She was very knowledgeable, extremely helpful, and nothing was too much trouble."
Helen"Communication ,helpful and great service"
Paul"Friendly, responsive, provided good recommendations"
Jordan Thomas Hargrave"She came back to when she said she would with the first quote. When I asked for her to look into a cheaper options she did and came back asap with 2 better offers."
Laura"Caitlin was very helpful and made our bookings that we required on the dates needed."
Martin"Did good work putting together 2 good options for me"
Daniel"Was able to make my bookings an go away an have Jasmine sort it for me..she did well with flight times too"
Paul"I was happy how my concern regarding an issue was addressed."
Ian"Had a good knowledge off flight information and gave some suggestions on accomodation that suited our needs"
Paul"Cullan produced options for us in a timely mannar. And a great package to Surfers"
Dave"verygood"
David"I felt angela did a great job"
Kristine"booked a business class flight to UK - monique gave us options within our time frame buyt we got a nasty shock re having extra charges for choosing seats preference - the additional expenses was not clarified when we made teh booking and we ednded up having to pay $600 more."
Jane"We achieved what we wanted."
Andrew"I'm happy with the service"
John"Rosie was excellent following up my main request however she did not do a wider search of other pacific islands which was a secondary request from me."
Nicola"Guided this old lady through the bookings, with a smile and was helpful"
Fran