Arctic
Set out on a circular Arctic Circle cruise from Tromsø into Norway’s far north, where frosty fjords, snow-covered peaks and Northern Lights skies await. Experience Lofoten’s rugged beauty, visit Alta and the North Cape, and discover the serene power of the Arctic in its purest season.
Premium Signature voyage - Enjoy longer stays in port and superb dining in multiple restaurants with unlimited select drinks
The top of Europe - Stand at the legendary North Cape where ocean, wilderness and sky meet at the land’s edge
Arctic adventures ashore - Join unforgettable excursions – husky sledding, snowshoeing and visiting the wilderness of Finnmark
Overnight in spectacular Alta - Stay in Alta with Igloo Hotel option, explore Sámi heartlands and gaze skywards for the aurora
Lofoten and scenic cruising - Rugged peaks and icy fjords: enjoy a scenic winter cruise taking in the magical Lofoten Islands
**Northern Lights Promise: If the Northern Lights aren't spotted during your follow the Lights tour, including the land component, we'll give you a free Northbound or Southbound Coastal Express Voyage. T&C's apply
Welcome to Tromsø, Norway’s vibrant Arctic capital and gateway to the far north. Nestled between mountains and sea, this lively city has long been the departure point for polar adventurers and explorers bound for the edge of the world. Today, it’s your turn to follow that same call of the north as you embark on your explorer voyage into the Arctic Circle.
Before boarding, if you have some spare time, why not explore some of Tromsø’s charms. Visit the striking Arctic Cathedral, whose angular form mirrors the surrounding peaks, or ride the cable car up Mount Storsteinen for sweeping views of the city and its icy fjord. The Polar Museum offers fascinating stories of courage and survival from Norway’s golden age of exploration, or simply stroll around Tromsø’s very walkable centre, perhaps indulging in a few Norwegian treats.
Later, join your ship and meet your Expedition Team – the onboard experts who’ll guide you through the landscapes, nature and culture of Norway’s far north. We set sail in the evening, so watch as Tromsø’s lights fade astern and enjoy your first evening meal on board. Ahead lies a voyage of snow-clad mountains, deep fjords and coastal wonder as we head further north into Arctic Norway.
Wake to the sight of Narvik, a city cradled by fjords and encircled by snow-clad peaks. Founded as an ice-free port, Narvik played a pivotal role in Arctic exploration and World War II history, its harbours once alive with Allied convoys and iron ore ships. Today, the town offers both quiet beauty and a rich cultural story.
Explore the War Museum, where powerful exhibits reveal Norway’s wartime resilience, or take the cable car to the top of Mount Narvikfjellet for sweeping views of Ofotfjord and the mountains that frame it. In winter, the light here feels almost otherworldly – a soft blue radiance that glows across the snow and sea. Whether you choose to learn, wander, or simply stand still and take in the landscape, Narvik offers a perfect blend of history and Arctic grandeur.
The Lofoten Islands appear on the horizon like something from a dream as jagged peaks rise straight from the sea, their flanks dusted with snow. In Svolvær, the lively heart of the archipelago, brightly painted rorbuer (fishermen’s cabins) line the waterfront, and the twin peaks of the so-called Svolvær Goat stand watch above the harbour. Step ashore to explore art galleries inspired by Arctic light, or simply take in the rhythm of harbour life over a cup of coffee.
As the day unfolds, we sail through the serene waterways of Lofoten and Vesterålen, passing inspirational landscapes of fjords and mountains. By evening, we enter the narrow and fast-moving Raftsundet channel – one of Norway’s most dramatic stretches of water – before reaching Stokmarknes, birthplace of Hurtigruten itself. Here, the Hurtigruten Museum tells the story of how we bound Norway’s coast together more than a century ago, a legacy that still guides us today.
Harstad sits sheltered among fjords and islands, a place where northern tradition meets striking natural beauty. Once a Viking stronghold and later a hub for Arctic trade, the town still feels deeply connected to its coastal roots, a meeting point of the sea routes, history and culture that have shaped life in the far north for centuries.
Step ashore to explore Trondenes Church, one of Norway’s oldest stone churches dating back to the Middle Ages or visit the Trondenes Historical Centre for fascinating insights into Harstad’s long maritime and cultural heritage. Wander the harbour, where fishing boats rest against snow-dusted quays, or browse local galleries and shops showcasing local arts and craftsmanship. For a wider view, follow trails to the surrounding hills for sweeping panoramas of the fjords below. Warm, authentic and full of northern charm.
Today’s sailing carries you through some of Norway’s most awe-inspiring Arctic landscapes, including past the Lyngen Alps, a jagged spine of ice-tipped peaks rising against the skyline. These are wild, living waters shaped by aeons of geology and restless weather, where the light shifts moment to moment and Sea Eagles can sometimes be spotted tracing wide circles overhead. Every curve of the coast feels sculpted by the rawness of nature.
By evening, we arrive in Alta, gateway to the vast wilderness of Finnmark where frozen rivers wind through wide tundra and silence seems infinite. You might choose to travel inland toward Karasjok or Kautokeino, heartlands of Sámi culture, or remain in Alta for a night of quiet reflection beneath the Arctic sky. Alternatively, you can choose to stay overnight in the Igloo Hotel, which is rebuilt each winter from just ice and imagination.
In this area, we also find the UNESCO-listed Alta rock carvings that tell stories of life and beliefs thousands of years ago. For those not staying at the Igloo Hotel, you’ll spend the night on board the ship right here in Alta, with the ship docked alongside the quay.
This morning, you’ll wake to the quiet magic of Alta. Outside, the world is hushed under snow, the light soft and pearly against frozen landscapes. This is the perfect place to embrace the season’s spirit of adventure, so why not head out an optional excursion to take advantage of this. You might find yourself being pulled along behind a team of huskies, trying snowmobiling across the open tundra, or heading out on a thrilling whale-watching trip along the icy coast.
In town, warmth and culture await. Step inside the strikingly modern Northern Lights Cathedral, its spiralling design echoing the aurora that so often paints the night sky. Otherwise, visit the Alta Museum to uncover stories of early Arctic life and nature. For a moment of reflection, stroll along the river, where frost clings to the banks and silence stretches far and wide.
Few moments in travel match the feeling of standing at the North Cape, considered western Europe’s northernmost point. From Honningsvåg, you can choose to journey across the Arctic tundra to reach the edge of the continent, where a sheer cliff drops 300m into the restless ocean below. The air here feels charged, the silence vast, a meeting place of the elements.
Returning to Honningsvåg, you’ll find a softer side of the Arctic. Wander around its colourful harbour, visit the North Cape Museum, or linger in a café watching fishing boats drift in and out. Life here moves at its own steady rhythm, a warm, human heart of the far north.
Your Arctic voyage comes full circle as we arrive back in Tromsø this morning. The city’s lights shimmer beneath the mountains, a welcome sight after days among fjords, islands, and icy horizons.
If time allows before your onward journey, explore what you may have missed before departure. Stroll along the harbour, visit the aquarium at Polaria, or simply enjoy a final coffee while watching the ships come and go.
As you disembark, take a moment to reflect on the landscapes you’ve seen: the fjords, peaks, and frozen plains that make Arctic Norway one of the most stirring places on Earth. We look forward to seeing you again on your next adventure with us!
Experience wild landscapes and Northern Lights on The Arctic Circle Explorer
from Auckland
Polar Inside cabins are modest yet comfortable, accommodating 2 to 3 guests with either twin beds or upper/lower berths. Located in the heart of the ship, they offer a windowless design for added privacy and cosiness.
Tromso, Norway
from $5295 per person share twin
These comfortable, outside cabins for up to two people on the lower deck have separate beds, one of which converts into a sofa. The cabins have portholes, some with limited or no view.
Tromso, Norway
from $7679 per person share twin
Relaxation and comfort are the hallmarks of our Arctic Superior cabins. Situated on both upper and middle deck, they all have bathrooms with shower and WC. They are also equipped with tea and coffee -making facilities. All Arctic Superior cabins have double beds. All the cabins have individual specifications.
Tromso, Norway
from $8475 per person share twin
Accommodating 2-4 guests, each spacious Expedition Suite features a double bed, a separate lounge area, and refined furnishings, offering a serene retreat after a day exploring Norway’s breathtaking coast.
Tromso, Norway
from $13,239 per person share twin
The images are representative only; the size, layout and furniture may vary (within the same stateroom category).
All cruise packages are based on Twin share, inside cabin and costs are per person. All prices are converted from Australian Dollars and are subject to currency fluctuations at the time of booking. Availability is current as at 02 Mar 26 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked. Save amounts reflect a discount from Hurtigruten at time of publication
*New Signature voyages: Up to AUD800 onboard credit
Valid until 30 April 2026
Enjoy up to AUD800 onboard credit on three new Signature itineraries, sailing spring, autumn, and winter 2027–2028, across multiple cabin categories.
Onboard Credit amounts are in Australian Dollar and are subject to currency fluctuations at the time of booking.
**Northern Lights Promise Terms & Conditions
Subject to the following 'Terms and Conditions'
This offer applies to all new bookings of voyages of 11 days or more along the Norwegian coast aboard The Coastal Express, The North Cape Line, and Hurtigruten from Hamburg, departing between 20 September and 31 March.
A Northern Lights occurrence is defined as a sighting from the ship which is recorded by the ship’s deck officers and which is announced to passengers on board. An occurrence can last anything from a few minutes to a matter of hours, and the ships decision as to whether the Northern Lights occurred is final.
We announce occurrences of the Northern Lights on board the ship and you have the option of announcements direct to your cabin or suite. We hope that you will experience seeing the Northern Lights whilst on your voyage with us of 11 days or more, but we cannot be held responsible if you don’t.
We promise that in the event of there being no Northern Lights occurrence as defined above, you will receive a 6 or 7-day Original Coastal Express Classic Voyage, departing between 20 September and 31 March of the following year in an unspecified inside twin cabin on a full-board basis free of charge. You may upgrade to another grade of cabin subject to additional costs and availability. Please note that upgrading to suites with this offer may not be available.
We reserve the right to withdraw or amend the offer at any time. Please check at the time of booking as to the current status of the offer. The offer must be claimed and booked within 28 days from your return date. A choice of departure dates will be given.
The offer excludes flights, transfers, all onboard expenses, excursions, and luggage handling. The offer does not apply to interrupted or cancelled cruises (for any reason) with the effect that (a) the actual length of the cruise in days is less than 11 days, and/or (b) the cruise does not call its scheduled embarkation or turnaround port, and/or (c) actual disembarkation of the cruise occurs in a port north of Trondheim. Bookings are non-transferable, non-changeable, and have no cash value. This offer is not combinable with claims for compensation, refunds or price reductions.
HOT CODE:CMPHURT020326
NORTHERN LIGHTS PROMISE
ONBOARD CREDIT
Explore Norway’s Arctic and coastal treasures on a journey from Tromsø to Copenhagen (or vice versa). Visit the northernmost settlements of Honningsvåg and Alta, cruise through the scenic Stokmarknes and Svolvær, then continue along the stunning western coast with stops in Ålesund and Bergen.
This itinerary combines Arctic wilderness, charming coastal towns, and breathtaking fjords for an unforgettable Scandinavian adventure from north to south.
Premium Signature voyage - Enjoy longer stays in port and superb dining in multiple restaurants with unlimited select drinks
Between Denmark’s capital and Norway’s Arctic capital - Sail from Copenhagen, city of historic explorers, to Tromsø via icy fjords and wintry landscapes
The North Cape – Europe’s edge - Stand at the North Cape, where ocean and sky meet snowy landscapes and wild Arctic beauty
Overnight in Alta – the Northern Lights Capital - Stay in Alta with Igloo Hotel option, explore Sámi heartlands and gaze skywards for the aurora
Scenic winter wonders in Lofoten and Helgeland - Witness peaks and islands along the coast and sail through breathtaking fjords
**Northern Lights Promise: If the Northern Lights aren't spotted during your follow the Lights tour, including the land component, we'll give you a free Northbound or Southbound Coastal Express Voyage. T&C's apply
Departs 18 Jan 2028
NORTHERN LIGHTS PROMISE
ONBOARD CREDIT
Set out on a circular Arctic Circle cruise from Tromsø into Norway’s far north, where frosty fjords, snow-covered peaks and Northern Lights skies await. Experience Lofoten’s rugged beauty, visit Alta and the North Cape, and discover the serene power of the Arctic in its purest season.
Premium Signature voyage - Enjoy longer stays in port and superb dining in multiple restaurants with unlimited select drinks
The top of Europe - Stand at the legendary North Cape where ocean, wilderness and sky meet at the land’s edge
Arctic adventures ashore - Join unforgettable excursions – husky sledding, snowshoeing and visiting the wilderness of Finnmark
Overnight in spectacular Alta - Stay in Alta with Igloo Hotel option, explore Sámi heartlands and gaze skywards for the aurora
Lofoten and scenic cruising - Rugged peaks and icy fjords: enjoy a scenic winter cruise taking in the magical Lofoten Islands
**Northern Lights Promise: If the Northern Lights aren't spotted during your follow the Lights tour, including the land component, we'll give you a free Northbound or Southbound Coastal Express Voyage. T&C's apply
Departs 11 Jan 2028
ONBOARD CREDIT
Sail on this fjord cruise from Bergen through Norway’s iconic Western Fjords, including the Sognefjord, Lysefjord, Hardangerfjord and Nordfjord. Witness Ålesund’s Art Nouveau beauty, historic stave churches, and peaceful villages framed by waterfalls and mountains.
Premium Signature voyage - Enjoy longer stays in port and superb dining in multiple restaurants with unlimited select drinks
Deep into Norway's fjords - Sail deep into the fjords, reaching their innermost ends and visiting two UNESCO world heritage sites
Pick your season - Delight in the fjords during the blossoming of spring or the colorful harvest season of fall
A relaxing scenic cruise - Voyage past cliffs and waterfalls on an itinerary that balances scenic cruising with extra time ashore
A taste of Norway - Enjoy fresh food and drink from our fjordside suppliers, with on-deck tastings and local gourmet fare
Departs 27 Sep 2026
From Finland’s icy forests to Iceland’s volcanic shores, this journey offers a breathtaking passage through the wild heart of the North. Traverse the snowy landscapes of Lapland, cross into Norway’s dramatic fjords and Arctic towns, then continue across the North Atlantic to Iceland’s black-sand beaches and geothermal wonders. Each stop—from the quiet magic of Saariselkä to the surreal beauty of Vík—unfolds a new chapter in a region shaped by nature, myth, and timeless Nordic spirit.
Departs 28 Jul 2026
NORTHERN LIGHTS PROMISE
ONBOARD CREDIT
Begin from Helsinki on this fully escorted southbound search for the Aurora Borealis. During the tour we cross Finland and Norway, visit charming hamlets, and sail through picturesque fjords, all the while making the most of plentiful opportunities to see the magnificent Northern Lights. Along the way, enjoy unique accommodation in both an Aurora Cabin and a Gamme cabin and meet the huskies and reindeer of the region.
Your trip also includes the amazing journey by rail, coach and ferry on the famous ‘Norway in a Nutshell’ route between Bergen and Oslo.
Scientists predict the Solar Maximum in 2024-25 will result in the most frequent and impressive Northern Lights in more than a decade. The next Solar Maximum after 2024-25 won’t be for another 11 years until 2036.
Departs 9 Oct 2026
Experience the stunning beauty of Norway’s Arctic coastline on a remarkable cruise that takes you from Bergen to Trondheim, Alesund, and beyond. Navigate through fjords and picturesque villages, from the vibrant city of Tromsø to the remote northernmost reaches of Honningsvåg and Kirkenes.
This unforgettable journey showcases Norway’s breathtaking landscapes, from towering cliffs and glaciers to idyllic coastal towns. Visit historic Trondheim, sail past the mesmerizing Svolvær and Hammerfest, and marvel at the charming coastal beauty of Bodø and Brønnøysund.
With each port offering something unique, this is your opportunity to immerse yourself in the heart of Norway’s Arctic wonders. Perfect for nature lovers, culture seekers, and adventure enthusiasts alike.
Set sail on this once-in-a-lifetime journey through Norway’s dramatic landscapes, and create memories that will last forever.
Departs 6 Mar 2026
An expedition-style voyage and premium cruise with scenic rail journey from the High Arctic to Oslo
Begin in Svalbard with a wildlife and glacier tour by electric catamaran, then sail our Signature Svalbard Line through remote fjords and historic Arctic sites beneath the Midnight Sun. From Bergen, end your journey with a scenic rail adventure through Norway’s mountains to Oslo.
Departs 6 Sep 2026
NORTHERN LIGHTS PROMISE*
Cruise from Oslo to Norway’s North Cape on this all-inclusive winter voyage under the dancing Northern Lights.
Experience beautiful Norway in winter with more time to explore handpicked ports like Narvik, Alta and Tromsø. Cross into the Arctic Circle and watch the dark winter skies as the Northern Lights cast their magical glow over fjords, mountains and fishing villages.
Departs 27 Mar 2026
Set sail on a truly unforgettable journey with Hurtigruten’s Coastal Express, exploring Norway’s dramatic coastline and ever-changing landscapes. Choose the full 11-night voyage or a shorter leg—it’s up to you. Each stop brings something special, from UNESCO-listed towns to charming Arctic communities well off the tourist track. Enjoy full-board dining showcasing local flavours, and take part in enriching excursions led by knowledgeable guides. Plus, make the most of current deals, including great savings and onboard credit to add even more value to your adventure.
5 night Kirkenes to Bergen Cruise
Based on departure: 12 Mar - 17 Mar 26
From $3305 per person share twin Polar Inside Stateroom
Click here for full itinerary, other departure dates and pricing details
6 night Bergen to Kirkenes Cruise
Based on departure: 16 Sep - 22 Sep 26
From $5479 per person share twin Polar Inside Stateroom
Click here for full itinerary, other departure dates and pricing details
11 night Bergen to Bergen Cruise
Based on departure: 11 Mar - 22 Mar 26
From $5285 per person share twin Polar Inside Stateroom
Click here for full itinerary, other departure dates and pricing details
Departs 11 Mar 2026
AMAZING SAVINGS
ONBOARD CREDIT
Join us on an adventure from Vancouver to Seward as we venture deep into Prince William Sound, showing you majestic scenery, traditional Alaskan culture and temperate rainforest wildlife. We’ll sail the Inside Passage and the Alaskan Panhandle, noted for their deep fjords, icy glaciers and towering mountains. As we sail, we’ll be on the lookout for whales and orcas, as well as shore animals including bears and moose.
The southeast region of Alaska is known for its enchanting vistas and its mix of cultures. We’ll be stopping off at communities where Łingít, Haida, and Chugach people live, as well as places where other cultures – among them Russian, Norwegian and Spanish – have left their indelible mark. With several days set aside for pure exploration, you’ll have the opportunity to walk, sail and kayak in some of the most soul-stirringly beautiful places that wild Alaska can offer.
Departs 23 May 2026
How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
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