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Emerald River Cruises

Emerald River Cruise in Portugal

Emerald River Cruises

Discover the magic of an Emerald River Cruise with House of Travel! Experience breathtaking landscapes, charming towns, and rich cultural heritage as you glide along Europe’s stunning rivers. Stop in the heart of cities, close to everything as you travel the old trade routes. The rivers & canals of Europe were the main trade highways, long before motorways existed.
Expertly curated itineraries offering a perfect blend of relaxation and adventure, with guided excursions, gourmet dining, and luxurious accommodations.
Whether you’re exploring iconic cities in Europe or hidden gems in Asia, every moment is designed to create unforgettable memories. 

Our hottest offers  8

Explore 2025 Christmas Markets

2025 Christmas Markets

Step into the festive magic of Europe with Emerald River Cruises’ 2025 Christmas itineraries, where glittering lights, timeless traditions, and snow-dusted cities await. From the storybook charm of Vienna and the canals of Amsterdam to Budapest’s grand architecture, each journey captures the spirit of the season. Enjoy the warmth of holiday markets, seasonal delicacies, and curated excursions—all from the comfort of your stylish river ship.

4-Night Christmas time on the Danube
Onboard Emerald Destiny
Based on departure 27 Nov 25 - 01 Dec 25 
From $4150 pp share twin Panorama Balcony
Click here to view current pricing, itinerary and availability

6-night Christmas Time on the Danube & Budapest
Onboard Emerald Destiny
Based on departure 27 Nov 25 - 03 Dec 25
From $4780 pp share twin Panorama Balcony
Click here to view current pricing, itinerary and availability

7-night Christmas Markets on the Rhine
Onboard Emerald Luna
Based on departure 30 Nov 25 - 07 Dec 25
From $5825 pp share twin Panorama Balcony
Click here to view current pricing, itinerary and availability

10-Night Christmas Markets on the Danube & Classic Prague
Onboard Emerald Destiny
Based on departure 01 Dec 25 - 11 Dec 25 
From $7285 pp share twin Panorama Balcony
Click here to view current pricing, itinerary and availability

10-Night Christmas Markets on the Rhine & Lucerne - Zurich
Onboard Emerald Destiny
Based on departure 30 Nov 25 - 10 Dec 25
From $7910 pp share twin Balcony Stateroom
Click here to view current pricing, itinerary and availability

4-night to 10 -night River Cruise
from
$ 4150
per person share twin Panorama Balcony
Flights additional
Cruising with Emerald River Cruises

Departs 27 Nov 2025

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MULTIPLE DEPARTURE DATES

AMAZING SAVINGS

Explore Wonders of Cambodia, Vietnam & the Mekong

Wonders of Cambodia, Vietnam & the Mekong

Discover the mighty Mekong River aboard the luxury Star-Ship Emerald Harmony, to uncover the region’s rich tapestry of history and culture, along with a treasure trove of traditions and customs.

Your journey begins in Siem Reap, where the dawn sunlight illuminates the ancient architecture. The otherworldly sites of Angkor Wat, Angkor Thom and Ta Prohm are sure to fascinate. From here, your journey along the majestic Mekong introduces Phnom Penh, invites you inside a traditional Cao Dai temple in Tan Chau to discover the unique Vietnamese religion, and continues onwards before leaving Emerald Harmony at Ho Chi Minh City for a two-night stay.

 

7 Night River Cruise & Tour Package
from
$ 6345
per person share twin Emerald Stateroom
Flights are additional
Cruising with Emerald River Cruises

Departs 11 Sep 2025

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MULTIPLE DEPARTURE DATES

AMAZING SAVINGS

Explore Sensations of Lyon & Provence

Sensations of Lyon & Provence

The Rhône and Saône rivers meander through the picturesque south of France, where you’ll discover picture-perfect villages, palaces and Roman ruins, and delicious Provençal cuisine.

It is no surprise that the South of France is recognized as the birthplace of photography, its unrivalled beauty comprises the finest examples of French 15th century architecture, with Roman ruins and sun-soaked vineyards nestled at the foot of colossal mountain ranges. Journey to the country’s gastronomic beating heart, Lyon, before enjoying an authentic Provençal dinner on board, hosted by renowned French chef, Fabien Morreale.

 

7 Night River Cruise
from
$ 5160
per person share twin Emerald Stateroom
Flights are additional
Cruising with Emerald River Cruises

Departs 28 Mar 2026

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Explore Christmas Markets of Europe

Christmas Markets of Europe

Immerse yourself in the pageantry of Christmas the European way. An extra special treat awaits on your Christmas Markets Cruise. Celebrate the festive season in style cruising from Amsterdam to Budapest, stopping in Cologne, Wurzburg, Nuremberg, Vienna and Bratislava for visits to some of the most iconic Christmas markets. 

 

14 Night River Cruise
from
$ 7555
per person share twin Emerald Stateroom
Cruising with Emerald River Cruises

Departs 2 Dec 2026

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MULTIPLE DEPARTURE DATES

EARLYBIRD SAVINGS

Explore Wonders of Japan

Wonders of Japan

On this handcrafted land journey, immerse yourself in the mystical wonders of Japan’s ancient customs and traditions, along with the exhilarating, modern dynamism of this extraordinary Northern Asian nation.

Discover the diverse hues of Japan – making the most of your three-night extended stays in Tokyo and Osaka – and experience the lesser-known parts of this extraordinary ‘Land of the Rising Sun.’ Encounter a vivid contrast of neon lights and bustling streets, including the ‘world’s busiest intersection’ in Japan’s pulsating capital, Tokyo, with Hakone’s geothermal sites backed by iconic Mount Fuji and the ancient temples of old Kyoto. Delve into the life of a sumo wrestler, learning about the history of this legendary sport and engage with a Geisha at an exclusive dinner, experiencing the traditional art of Japanese hospitality. From vibrant entertainment districts to historic castles revered as National Treasures, this curated 10-day land tour allows you to fully experience Japan’s natural and man-made wonders all in one enthralling journey.



 

10 Night River Cruise & Tour Package
from
$ 10,275
per person share twin Emerald Stateroom
Cruising with Emerald River Cruises

Departs 19 May 2026

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MULTIPLE DEPARTURE DATES

AMAZING SAVINGS

Explore Secrets of the Douro

Secrets of the Douro

An unforgettable Douro River cruise through Portugal’s sun-drenched vineyards, stunning landscapes, and charming villages, offers the perfect blend of relaxation, traditions, and delicious cuisine.

A symbol of Portugal’s birth and growth as a nation, the Douro has long been the country’s lifeline. Leaving the pastel-coloured metropolis of Porto, venture through the enchanting countryside. Terraced vineyards rise from the river banks, historic landmarks pepper distant horizons and charming townships lay hidden in the rural hillsides. Salamanca shines both day and night and a kayak experience in Pinhão provides a new perspective on the Douro.

 

7 Night River Cruise
from
$ 5195
per person share twin Emerald Stateroom
Flights are additional
Cruising with Emerald River Cruises

Departs 6 Dec 2025

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MULTIPLE DEPARTURE DATES

AMAZING SAVINGS

Explore Jewels of the Rhine

Jewels of the Rhine

Explore modern and quintessential Holland on a glass-top canal boat cruise through Amsterdam, before sailing through the countryside and witnessing traditional windmills. Enjoy a guided walking tour of magnificent Cologne and the juxtaposition of ancient Koblenz, continuing upstream to Heidelberg. Soak up Strasbourg’s beautiful architecture and visit Freiburg a Black Forest destination.

 

7 Night River Cruise
from
$ 4380
per person share twin Emerald Stateroom
Flights are additional
Cruising with Emerald River Cruises

Departs 6 Mar 2026

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MULTIPLE DEPARTURE DATES

AMAZING SAVINGS

Explore Splendours of Europe

Splendours of Europe

A classic journey on the Rhine, Main, and Danube rivers promises spectacular landscapes, rich culture, and fascinating history, where world-class cities are complemented by romantic towns.

An iconic glass-top canal boat cruise in Amsterdam marks the beginning of this wonderful itinerary through the Netherlands, Germany, Austria, Slovakia and Hungary. Promising natural beauty, medieval towns and hikes to hilltop fortresses, four capital cities offer a unique insight into the region’s past, present and future.

14 Night River Cruise
from
$ 5795
per person share twin Emerald Stateroom
Flights Additional
Cruising with Emerald River Cruises

Departs 21 Feb 2026

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Our cruise specialists

See all See all cruise specialists
Melissa Topp

Melissa Topp

House of Travel Christchurch City

Travel really is my passion and I perhaps love organising it just as much as the actual travelling. Being able to open up options for people they had no idea they could accomplish is truly exciting. I love the scope of what we can accomplish as a travel agent; our systems, knowledge and relationships with the right people all add up to being able to organise a truly memorable trip. I’ve done it all from tours, safaris, ocean and river cruises, adventure travel, self-drives, rail journeys, family travel specialising in all things Disney and I love to share my knowledge to help you achieve the trip of your lifetime.

Outside of the office I like to spend my time skiing, horse riding, tramping, scuba diving, getting outside on our lifestyle block with my two little girls or enjoying a glass of pinot with a side order of chocolate mousse.


Years in the Industry: over 20

No. of countries visited: 50+

Favourite place to visit: Niue, no wait Cuba, hmm no maybe it’s Egypt….. Or Italy….

Next place on the list to visit: Disneyworld

·       “The world is a book and those who do not travel read only one page.” – Augustine of Hippo


Why I love travel?

Travel gives us our greatest stories, our most cherished memories and countless irreplaceable learnings that we can choose to pay forward to others. It teaches us about ourselves and each other, it broadens our horizons and, just like a reset button, it forces us to refocus on what really matters.


My travel tips:

  • Pack your patient pants; Don’t sweat the stuff you can’t control. Your trip is much too short to stress. Did you miss your bus? No worries, there will be another one.. ATM out of money? Great! Take an unplanned road trip over to the next town and explore. I know it can be hard sometimes, but just take a deep breath and remind yourself that it could be worse.
  • Focus on value over deals. It’s so easy to not look past the initial $ signs when organising your trip but how much extra will there be in added costs once you are at your destination, lost time or enjoyment is that initial saving really going to cost you once you are there.
  • Wake Up Early To Avoid Crowds. Rise before sunrise to have the best attractions all to yourself while avoiding large tourist crowds. It’s also a magical time for photos due to the softer light and often providing great opportunities to interact with locals getting ready for their day. Sketchy areas are less dangerous in the morning too. Honest hardworking people wake up early; scammers and criminals sleep in…


My top 5 favourite destinations:

  • Rio De Janeiro – Such an incredibly vibrant city. Imagine, having dinner in a local favela, no other tourists in sight and locals from ages 1-99 all together, laughing, dancing to the live music, everyone talking to everyone. A local group of young people came down the street performing the traditional capoeira martial art/dance and everyone heads outside to watch and cheer them on. It is always the people that make the place and Brazil’s people are very bit as colourful as this amazing city.
  • Europe River cruise – A true holiday. Pull up each day in a different location, right in the heart of things, wander off the boat and go for it. Return when you feel like it to every luxury you could want, top class food and drink and every room has a front row view. No crowds, most ships have under 200 passengers and a great option for both first time travellers and more experienced as you tend to visit many of the smaller and often less visited towns.
  • Rocky Mountaineer train journey – Starting in Banff, which really feels like the Queenstown of Canada and ending in Vancouver, a stunning city just a few minutes’ drive and from the beautiful redwood forests this train journey is must do travel experience. Seeing the spectacular scenery of the Rockies from the comfort of your warmed up spacious leather seat, the mountains are not just to either side but also above you through the glass roof of the train.
  • Borneo – Here you can combine stunningly beautiful beach resorts with a visit to the jungle; see the Proboscis monkeys, baby turtles being released into the ocean and one of the only places in the world to see Orangutans in their native habitat. One of the least explored areas on the planet with many adventures to be had but you don’t need to skimp on luxury.
  • East Africa Safari – It is a strangely exciting experience to be told not to wander too far from your tent at night because wild animals are really all around you. From elephants wandering through our camp one evening, to hearing bison grazing in the grass around us while sleeping, Africa really is as wild as you hope it will be. So many travel experiences these days are replicas – shows put together for your enjoyment. Africa definitely is not; it could not get much more real. Seeing orphaned baby elephants playing football with each other, wandering over to you reaching out their trunk so smell you as you stand behind only a rope fence watching their antics is just one of the incredible experiences on offer in this amazing location.

What’s in my suitcase?

  • A dog bed. I kid you not. These days I’m travelling with two little ones in tow and as strange as this sounds it’s a life saver on long haul flights-pair it with one of those big inflatable pillows that go where your legs usually do and you have a comfortable bed for the little ones to curl up in.
  • A dirty laundry bag. One easy spot to place all the worn things and easy to take to the laundry with you while travelling or dump in the machine when home.
  • Earplugs. I need a good nights sleep be ready to do everything I have planned for the next day on my holiday and you just never know what noises you might want to shut out while travelling.


Melissa 

Jo Beddard

Jo Beddard

House of Travel Blenheim

I've been involved in travel for over 30 years.  It's more than a job it's a way of life for me!  I've visited close to 90 countries and I love using my experiences to help others plan an amazing trip away.

Jo

Jo McLaughlin

Jo McLaughlin

House of Travel Papamoa

Hi, I’m Jo and I joined the House of Travel Papamoa team in April 2022 not long after the borders opened and it’s fair to say it’s been crazy busy ever since!  No two days are the same and I thrive working in a fast-paced environment.   I have been working in Travel for around 10 years and started in January 2009 at Flight Centre Mt Maunganui and then moved to Auckland in 2011 to step into a management role to open their new retail store in Royal Oak.  I then moved back to the Tauranga area in early 2013 and opened the Flight Centre in Bayfair.  Opening two of Flight Centre’s stores gave me an incredible learning experience and insight into building a business and taking it to incredible heights!  I was also in charge of training multiple new to the industry staff members.  Before Travel I worked in banking for 4 and half years both in the retail branch and the business banking team. 

I have great attention to detail, excellent communication skills and am down to earth, friendly and approachable.  I love meeting new people and building relationships with my clients.  I love putting together itineraries and working closely with you to find your perfect fit.

I'm passionate about travel to Canada and the UK.  As I lived in Vancouver for 6 months and London for nearly 3 years on Working Holidays.  I’ve also spent 3 weeks in Egypt and over 6 weeks in South America.  I’ve travelled on my own to Asia and then jumped on an Intrepid Cambodia tour.  I have also done a 28 day Topdeck Camping trip around Europe and travelled independently using Eurail passes and the Eurostar. Along with many other exciting adventures!

My partner Duncan and I have two children, a son 10 and daughter 9.  We have been on family holidays to Bali and Fiji, staying at Plantation Island and the Naviti on the Coral Coast.  Duncan and I also experienced a Viking ocean cruise (adults only) and absolutely loved it! I have just returned from visiting Darwin, Litchfield and Kakadu National Parks in the Northern Territory, taking the Ghan from Darwin to Adelaide.  I was very fortunate to take a scenic flight over Uluru and Kata Tjuta – just breathtaking!

We live locally in the Papamoa Hills and own a lifestyle block. We love the outdoors and taking advantage of the many wonderful things on offer here in the Tauranga area.  

I’d love to help you plan your next trip and look forward to hearing from you.  


Jo
Charissa Vincent

Charissa Vincent

House of Travel Mount Maunganui

My name is Charissa (you say it Sha-ree-sa) ?? and I LOVE travel.


I’m all about discovering new places, whether it’s a sneaky weekend escape here in NZ or an epic adventure overseas. New cultures, new food, new experiences – I can’t get enough! But as much as I love getting out there myself, I get just as much of a thrill sending you off on your dream holiday.
I’m not into one-size-fits-all packages – I’m all about crafting trips that suit you. Your style, your pace, your dream destinations.


I’ve been part of the travel industry on and off since 2006, and my passion for it has only grown. So, whether you’re ready to start planning or just need a little inspiration, I’m here to help. Pop into the store, send me an email, give me a call — or let’s catch up over a Face2Face video chat. Let’s get your next journey underway!


Charissa

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Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.  

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc.  Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want. 

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained.  Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant 

Many cruise lines have adults only areas, and some are even fully adults only cruise ships.  The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you.  Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand 

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.  

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.  

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type.  But because there is so much variety, there will be a cruise to suit everyone's budget.  It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness. 

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last.   Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday. 

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out.  Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

 

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.  

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant   - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship. 

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe.  We also recommend you keep your passport, and any important documents locked in the your safe also.


Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process.  Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space!  But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions.  Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.


Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do.  You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed.  A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure.  Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.


What currency is used onboard?
This varies depending on cruise line and destination.  You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.


What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking.  If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.


What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost.  However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane.  No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.


Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others.  But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family


Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite 
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls.  Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account.  Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service.  You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows.  Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you. 


Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork.  We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever. 

How can I cancel or make changes my cruise booking?
We know ‘life’ happens.  To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply.  Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling.  If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more  as these can vary by cruise liner

Consultant Consultant Consultant

Emerald River Cruises