House of Travel App FAQs
House of Travel App FAQs
Which iPhone and Android devices is the App compatible with?
The iPhone and Android versions of the HOT App have been designed and optimized to work with the following:
iPhone/iPad - iOS 15.1+ Android - 7+
You can find this information in the device Settings.
Do I need Wi-Fi/data for the App to work?
Yes. Wi-Fi access or mobile data is needed so that the App can push through itinerary updates.
The login/register page needs data to work too.
Can I add my own booking to the App?
Most bookings should automatically show when you log in to the App – please ensure your consultant has the email address you are using for your App login.
If your booking is not showing, please contact your consultant and they will set this up for you.
Can I add another person's booking to my HOT App?
No, this is not a possibility at this point in time.
What if I change my flights?
In the App, any changes to flight status (e.g. departure time changes made by the airline) will show once your consultant has updated your booking.
If you are making changes to your flight booking (e.g. a change to another flight) – details will be automatically updated in your itinerary, as long as the booking change has been made directly with a House of Travel consultant and you have Wi-Fi/data on the phone.
If you change the flight yourself directly with the airline – then that change will not show in the App.
I have registered for the App but my login is not working, how can I activate this?
Please check your email for a verification email from digitalsupport@hot.co.nz and click on the ‘Please verify your House of Travel App login’ link.
Please check your Spam folders if this is not in your inbox. If you can’t find this email, then please email digitalsupport@hot.co.nz for assistance.
What if I don't see my booking?
Most bookings should automatically show when you log in to the App – please ensure your consultant has the email address you are using for your App login.
If your booking is not showing, please contact your consultant and they will set this up for you.
If you can’t find your consultant contact details, then please email digitalsupport@hot.co.nz for assistance.
