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Madison Richards

Madison Richards

House of Travel Barrington

What makes me stand out as a travel agent is my focus on creating trips that are tailored just for you. I take the time to understand your travel dreams and craft itineraries that go beyond the typical tourist spots, making every trip feel special. With my travel knowledge and personal touch, I ensure your trip is fun, stress-free, and memorable. If you want someone who is as excited about your holiday as you are, I’m here to make it unforgettable.

Madison

Kyla Strahl

Kyla Strahl

House of Travel Christchurch City

Kyla spent over 6 years crewing on luxury super yachts throughout the Mediterranean, Baltic, Adriatic, Caribbean, Pacific and North Seas; along with several Atlantic Ocean crossings. Moving to more adventure land travel Kyla has experienced India, South America and South Africa as a part of the whopping 57 countries she has explored!

"Whether it be cruising, OE's or travelling with a young family my first-hand knowledge will certainly be an asset when planning your winter break, European adventure, or once in a life time dream holiday!" 

Years in the industry:
No. of countries visited: 57 
Favourite place to visit: Italy
Next place on the list to visit: Plantation Island

"Life is short and the world is wide, the sooner you start exploring it, the better." - Simon Raven


Why I love travel: 

Travelling takes us out of our comfort zone and inspires us to experience new things that we otherwise wouldn't in our normal day to day lives. It enriches your life from meeting new people from all walks of life, trying new food from different corners of the world, and humbles you to appreciate the small things in life. 


My travel tips: 

  • Always have travel insurance
  • Wake up early - whether it be to see the sunrise, or to skip a queue, or get a coffee at the local café. 
  • Make a list of the things you want to experience and pre book as much as you can. 
  • Stay local with everything easily accessible on foot. 


My top 5 favourite destinations: 

  • Italy - rolling hills and crystal blue waters, stunning villages and cathedrals, amazing food and wine. 
  • South Africa - rich cultural experiences, amazing wildlife on safari, breath-taking landscapes. 
  • Croatia - stunning beaches and unbelievable landscapes from the islands in the Adriatic to the Krka National Park. 
  • Mexico - amazing food, fascinating Mayan culture, stunning beaches, and fabulous architecture from ancient temples to the colonial cathedrals. 
  • Canada - my birth land! The people, the rich forests, lakes, mountains and wildlife. 


What's in my suitcase: 

  • First Aid kit as you can never be too prepared. 
  • Travel Diary - make an effort to write down the highlights of your day, you will look back in appreciation. 
  • Sarong or thin, long scarf - will come in handy as a towel or to cover your shoulders when need be. 
  • Small change of local currency - whether it be to buy a bottle of water or a quick snack or to leave a tip. 

Kyla

Chloe McKellar

Chloe McKellar

House of Travel Wellington City

Customer service has always been drilled into me. After begging my way into a cafe job at 14, I then spent 12 years working in the hospitality industry supervising restaurants and managing specialty cafes which also founded my love for all different types of foods.

After spending 3 years in Melbourne, 6 months in South East Asia and a few years in the UK I finally made the switch to the travel industry where I have been able to share my love for travel and customer service ever since.

I made it through the dark years of COVID in the industry which has led me to know to dig that little bit deeper into my clients' travel plans to create that perfect trip, and ensure we really have the best option for you in terms of comfort, reliability, and service. As we just don't know what is round the corner, do we!

I've travelled extensively across Southeast Asia, UK and Europe, spent a lot of time exploring properties in Fiji (and relaxing by the beach), road tripped in California and in 2024 I visited South Africa in Feb, Japan, South Korea and Taipei! I've got many more places on my bucket list to visit, but if I haven't been, I've got a superb team of people behind me who have and we'll work out the best trip for you! My ultimate passion when I travel is trying local foods, and finding the best possible places to have that authentic experience that we wouldn't be able to have at home. So if that resonates with you, I'd love to hear from you and let's put together your foodie adventure, together :)

Chloe

Charlotte Chalman

Charlotte Chalman

House of Travel Invercargill

Travel -it broadens our views, creates lasting memories and allows you to take a break from the ordinary.

In recent years, I have taken to much more adventurous travel, heading to Central Asia and exploring Uzbekistan and Kyrgyzstan, exploring much of Vietnam, Sri Lanka and Shanghai and looking forward to our next adventures in Africa.

I love travelling with my family and seeing my teenage girls minds blown by the experiences they have in different countries - different ways of living, different foods, different cultures, amazing sites (and sights!) and really seeing what is important to other people outside of NZ.

I love hearing about the epic adventures people have planned and love helping pull things together to give you your Best Holiday Ever. Give me a call or send me an email to get started on your next journey.

Charlotte

Best. Holidays. Ever!

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Vietnam FAQs

Q. What is the best time to visit Vietnam?
Vietnam’s diverse geography means the best time to visit varies by region. Generally, spring (March to April) and autumn (September to November) offer pleasant weather with less humidity and rainfall. For northern destinations like Hanoi or Halong Bay, it is generally cooler than the rest of the country so winter (November to January) is cooler, while southern cities like Ho Chi Minh City enjoy dry weather during these months. Central Vietnam, including Hoi An and Hue, is best visited between February and August when it’s warm and sunny.

Q. Where should I go on holiday in Vietnam?
Vietnam boasts incredible diversity. Visit Hanoi for history and culture, Halong Bay for its stunning limestone karsts, and Hue for imperial palaces. Central Vietnam offers the charm of Hoi An’s ancient streets and Danang’s beaches. In the south, explore the Mekong Delta’s waterways or experience the vibrant city life of Ho Chi Minh City. For nature enthusiasts, Sapa's terraced rice fields and Phong Nha’s caves are must-sees.

Q. How long should I plan for my Vietnam trip?
To see the main highlights, we recommend a minimum of 10 days, but ideally three weeks — to see the very best of Vietnam in its entirety.

Q. How to find the best holiday package to Vietnam?
Check out our Vietnam deals section on the website or subscribe to receive exclusive offers straight to your inbox. Our Vietnam travel specialists can help craft the perfect itinerary for your adventure.

Q. Where should I stay in Vietnam? 
Vietnam offers options for every budget. Choose boutique hotels or luxury stays in Hanoi and Ho Chi Minh City, eco-lodges in Sapa, beach resorts in Danang or Phu Quoc, and traditional junk boats for an unforgettable overnight in Halong Bay.

Q. What should I pack for Vietnam?
When traveling to Vietnam or other neighbouring Southeast Asian countries, your packing list will vary based on the time of year you decide to travel.

  • Lightweight clothing for hot weather, with layers for cooler northern winters.
  • Comfortable shoes for walking and exploring cities or trails.
  • Sunscreen, bug spray, and a reusable water bottle.
    A universal adapter for electronics (Vietnam uses type A, C, and G plugs).

Q. What are some must-try experiences in Vietnam?
Some of our absolute favourites to explore in Vietnam include - Cruising Halong Bay, visiting the bustling markets of Ho Chi Minh City, cycling through rice paddies in Hoi An, and indulging in authentic Vietnamese cuisine like pho and banh mi are experiences not to miss. To view our favourite things to see & do in Vietnam click here

Q. Do I need travel insurance for Vietnam? 
Yes, travel insurance is highly recommended. Ensure your policy covers unexpected medical needs and trip interruptions.

Q. How to get around in Vietnam?
If you’re short on time, skipping central Vietnam and flying from north to south (or vice-versa) is wise.  If time's not a problem, book a driver and guide for a scenic route between Hue and Danang, or Hanoi and Danang. Both drives are stunning. 

Trains are reliable throughout, but the Reunification Express train, which chugs between Hanoi and Sapa, is a real highlight. Slow but intrepid, if you have time to amble, the views are incredible. 

We recommend you to download the Grab app (similar to Uber) but no need to put credit card details in. You know the price before you go & pay cash. Much easier than taxis & super cheap.

Q. What dishes should I try in Vietnam?
Street food is very common & more stalls come out at night than day time. Sit on a very low plastic seat & enjoy new flavours & textures. You may need to observe fellow diners on how to eat some dishes!

We highly recommend eating where Obama dined - While in Hanoi, President Obama ate at an every-day noodle establishment called Bun Cha Huong Lien. Food is tasty, cheap and the restaurant is very proud of it’s most famous diner!

Here’s our absolute favourite 7 must-try Vietnamese dishes

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