RV Lotus
Angkor Wat, Cambodia
Vietnam Sapa Rice Fields
RV Lotus deck
Vietnam Worker Drying Traditional Incense
Asia
From Vietnam's buzzing cityscapes and lush valleys to Cambodia's ancient temples and tranquil countryside — and the majestic Mekong River that flows in between — embark on an authentic journey through this captivating region with Travelmarvel. Glimpse life in villages along the Mekong, witness the sun rising over the World Heritage-listed Angkor Wat, and drift between the lush limestone islets of Ha Long Bay. With must-visit destinations, most meals and enriching encounters included on Travelmarvel’s premium tours, your holiday in Vietnam and Cambodia will be easy, effortless and carefree.
Arrive in Ho Chi Minh City, the bustling metropolis formerly known as Saigon. Meet your Travelmarvel representative and transfer to your hotel. Tonight, feast on a delicious Welcome Dinner showcasing the distinctive flavours of Vietnamese cuisine.
Insider Experience – Two Nights at Le Méridien Saigon
Experience an unforgettable stay at the unique Le Méridien Saigon. Nestled on the banks of the Saigon River in vibrant District 1, this contemporary hotel is perfectly situated just moments away from Bến Thành Market and Independence Palace.
Stay: Two Nights, Ho Chi Minh City, Le Méridien Saigon
Daily: Dinner
Insider Experiences
These are carefully crafted experiences designed to take your holiday from amazing to extraordinary.
Visit the Cu Chi tunnels, built by Vietnamese resistance fighters during the Vietnam War. The tunnels were used as hiding spots during combat, and they also served as communication and supply routes, hospitals and living quarters for numerous guerrilla fighters. Take the opportunity to crawl through a section to understand the cramped conditions experienced by the soldiers who lived and fought here. The afternoon and evening have been left free for you to explore at your own pace or choose from one of our select experience touring and dining options.
Enhance Your Journey – Ho Chi Minh City by Foot
Explore the bustling city on this walking tour, passing the Saigon Opera House, People’s Committee Building, Notre Dame Cathedral, and the Saigon Central Post Office.
Enhance Your Journey – History of Saigon
Delve deeper into Ho Chi Minh City’s turbulent history. Start at the Reunification Palace, visit the War Remnants Museum and see the Burning Monk Memorial.
Enhance Your Journey – Shopping Tour by Coach
Seek out the city's boutiques as only a local knows and discover locally made items such as clothing, mementos and jewellery.
Enhance Your Journey – Street Food Tour by Motorbike
Embark on a thrilling motorbike tour through the bustling streets of Ho Chi Minh City, guided by a knowledgeable local. Savour three courses of classic Vietnamese street food, beginning with a steaming bowl of traditional noodles, followed by a bánh mì, and concluding with a fried rice flour cake – served with fresh juice or a smoothie. Finish at HỢP Sky Bar, a stylish rooftop venue offering panoramic views of the city’s dazzling lights, where you’ll enjoy a drink and a snack.
Enhance Your Journey – Hoi An Sense
Indulge in the authentic specialties of Hoi An in a unique culinary setting, complete with Vietnamese music and warm hospitality.
Enhance Your Journey – Propaganda Vietnamese Bistro
Offering traditional Vietnamese cuisine with a modern twist, this bistro draws inspiration from the theme of 'propaganda', enchanting guests with its lively ambience and striking hand-painted murals.
Daily: Breakfast
Enhance Your Journey
Discover more in hand-picked destinations with these optional select experiences that provide further opportunity to pursue your special interests. Enhance Your Journey experiences are at an additional expense to your tour price.
Enjoy a leisurely morning, then drive to My Tho and board the RV Lotus, your boutique river ship for the next seven nights. With its locally inspired ambience and twin balconies in every suite, the ship immerses you in the spirit of the Mekong while offering ever-changing views along your journey. As you cruise from My Tho to Cai Be, soak up the scenery and observe river life as you settle into your suite or relax on the Sun Deck. This evening, enjoy a special Welcome Dinner on board with your fellow travellers.
Stay: Seven Nights, Mekong River, RV Lotus
Daily: Breakfast, Lunch, Dinner
Explore Cai Be and its surrounds by tender boat as you view local life on the river and along its banks. Go ashore to see the Cai Be Church, the tallest church in the Mekong Delta with its impressive bell tower, and visit manufacturers of rice paper and coconut candy to learn how they're made. Head back to the ship and sit down to a delicious lunch while cruising to Sa Dec. Afterwards, take a boat ride to the charming town of Sa Dec for a guided tour. Stroll through the colourful markets and continue by foot to the home of Huynh Thuy Le, once the lover of French writer Marguerite Duras, whose best-selling novel The Lover offers a fictionalised account of their affair. Back on board, unwind or relax your body with a rejuvenating treatment from the spa. As the sun sets, the RV Lotus sets sail for Tan Chau. Enjoy dinner and later, head up to the Saigon Lounge for evening entertainment or a cocktail.
Daily: Breakfast, Lunch, Dinner
Transfer to a small boat for a journey along the tiny tributaries that snake around Tan Chau. Disembark for a rickshaw tour and visit a local rattan weaving workshop. After lunch, take a small boat to discover authentic rural life on Evergreen Island. Observe traditional Vietnamese farming techniques, where the land is ploughed by water buffalo. Later, appreciate some downtime and watch the scenery of the Mekong River pass by as the RV Lotus cruises towards the Cambodian border. While border formalities are carried out, sit down and enjoy the onboard activities and presentations. Cross into Cambodia and cruise overnight towards the capital, Phnom Penh.
Daily: Breakfast, Lunch, Dinner
Today, learn of the atrocities inflicted upon Cambodians during Pol Pot's Khmer Rouge regime in the 1970s. Explore the Tuol Sleng Genocide Museum and the Killing Fields, where you'll find the Memorial Stupa, a glass monument erected in memory of the thousands of Cambodians who lost their lives. After lunch on board, visit the spectacular Royal Palace, delighting in its dazzling white and gold architecture. Then, head to the glorious Silver Pagoda, set on the southern side of the palace complex. The remainder of the afternoon is at your leisure. You may wish to head to the local markets for souvenirs or perhaps to taste the local delicacy of fried tarantula. Alternatively, relax on board and enjoy the facilities and service.
Daily: Breakfast, Lunch, Dinner
Begin your morning with an excursion by road to Oudong, Cambodia’s royal capital from the early 17th until the 19th centuries. Here, enjoy a memorable Insider Experience. En route back to Phnom Penh, take a leisurely walk to explore Koh Chen, a village specialising in the manufacture of copperware. Visit some small family workshops and perhaps purchase some souvenirs. Enjoy a free afternoon or choose one of our select experience options.
Insider Experience – Buddhist Blessing Ceremony
Take part in a traditional Buddhist blessing ceremony to wish you good luck, health and safe journey, led by resident monks at a monastery in Oudong.
Enhance Your Journey – Hands-On Cooking Workshop
Meet your chef and visit a local market to select fruits, spices and other local ingredients before learning how to prepare authentic Khmer dishes.
Enhance Your Journey – Phnom Penh by Cyclo
Explore Phnom Penh by cyclo, taking in sights such as Independence Square, the Royal Palace, trendy cafes, boutiques, local markets, and pagodas.
Enhance Your Journey – Phnom Penh by Tuk Tuk
Discover Phnom Penh by tuk tuk, passing sights like Wat Phnom, the Phnom Penh Post Office, U.S. Embassy, Raffles Hotel, and Royal Railway Station. Ride along Pasteur Street, the Central Market, and Phsar Tapang. Stop to walk around the Independence Monument and statue of King Norodom Sihanouk, then continue past NagaWorld, the Royal Palace and Sisowath Quay.
Daily: Breakfast, Lunch, Dinner
Insider Experiences
These are carefully crafted experiences designed to take your holiday from amazing to extraordinary.
Enhance Your Journey
Discover more in hand-picked destinations with these optional select experiences that provide further opportunity to pursue your special interests. Enhance Your Journey experiences are at an additional expense to your tour price.
Rise early as your ship glides along the lush banks of the Mekong to Oknha Tey (Oknha Tei), or Silk Island. The river island is renowned for its silk manufacturing traditions, preserved over centuries. Travel by tuk tuk past rice fields and get a glimpse into rural life. Stroll among the stilt houses and gain an insight into the traditional silk weaving process. Watch as the village women create beautiful Khmer fabrics from their wooden looms. Return to your river ship and savour lunch on board as the ship sets sail for Angkor Ban. As you cruise up the Mekong River in the afternoon, enjoy time at leisure. Take a dip in the pool or sit and read a book on the Sun Deck while soaking in the scenery.
Daily: Breakfast, Lunch, Dinner
Start your morning with a guided walk of Angkor Ban, a village awash with stories of Cambodia's cultural history, and one of the few traditional villages that survived the Khmer Rouge regime. Stroll through the town – nicknamed the 'Lucky Village' – to see traditional stilted houses and a Khmer-style pagoda. After lunch, your cruise docks at its final location, Kampong Cham, where you can enjoy your Insider Experience. This evening, enjoy a Farewell Dinner on board with your fellow travellers as you reminisce about your Mekong River cruise adventure.
Insider Experience – Tuk Tuk Tour of Koh Pen
Hop on a tuk tuk and explore the agricultural island of Koh Pen. Travel along the shaded lanes and past wooden stilted houses, tucked among palm and sandalwood trees.
Daily: Breakfast, Lunch, Dinner
Insider Experiences
These are carefully crafted experiences designed to take your holiday from amazing to extraordinary.
Bid farewell to the crew and disembark the RV Lotus. Travel to Siem Reap, the gateway to Angkor Wat, passing through picturesque countryside and remote villages. Savour lunch at the hotel before heading to the jungle temple of Ta Prohm, often referred to as the ‘Tomb Raider Temple’ due to its depiction in the Angelina Jolie film Lara Croft: Tomb Raider. Afterwards, two Insider Experiences await. Tonight, perhaps enjoy the optional select experience on offer.
Insider Experience – Local Charity Visit
Visit Opportunities of Development thru Art (ODA), a OneTomorrow partner that provides education to local disadvantaged children living in Siem Reap's remote villages.
Insider Experience – Two Nights at Shinta Mani Angkor
Unwind in an idyllic setting during an indulgent stay at this upscale retreat, designed by renowned architect Bill Bensley. Combining elegance and sustainability, your accommodation is situated in Siem Reap's leafy French Quarter, close to the famous Angkor Wat temple.
Enhance Your Journey – Circus Performance
Take your seat at Phare Circus and be amazed by the skills of the performers. This acclaimed show blends modern Khmer tales with music, dance, acrobatics, juggling, aerial acts and contortion.
Stay: Two Nights, Siem Reap, Shinta Mani Angkor
Daily: Breakfast, Lunch
Enhance Your Journey
Discover more in hand-picked destinations with these optional select experiences that provide further opportunity to pursue your special interests. Enhance Your Journey experiences are at an additional expense to your tour price.
Insider Experiences
These are carefully crafted experiences designed to take your holiday from amazing to extraordinary.
Rise early this morning and travel back to Angkor Archaeological Park for a special Insider Experience. Afterwards, join a guided exploration of the well-preserved Angkor Wat, then return to your hotel for breakfast. Perhaps enjoy one of our Enhance Your Journey options before embarking on an unforgettable journey to explore magnificent Angkor Thom and the iconic Bayon. Angkor Thom, a stunning ancient city built in the late 12th century by King Jayavarman VII, served as the grand capital of the Khmer Empire. As you wander through this vast, historical landscape, you'll feel as if you've stepped back in time, surrounded by majestic temples and spectacular structures. At the heart of Angkor Thom lies the Bayon, a temple renowned for its remarkable architecture and the mysterious, serene faces that adorn its towering spires. These intricately carved expressions will leave you in awe as you delve deeper into the rich history and artistry of this extraordinary site.
Insider Experience – Sunrise at Angkor Wat
Wake up early and witness the sun rising over Angkor Wat. A seat is included during the experience, as well as refreshments (coffee, tea or juice).
Insider Experience – Khmer Dinner and Apsara Performance
Dine on tantalising Khmer cuisine and peer into the heart of Cambodia as you watch an apsara dance performance, a delicate, beautiful tradition dating back to the seventh century.
Enhance Your Journey – Local Boutiques and Markets
Explore Siem Reap’s vibrant arts and crafts scene, starting at the Angkor Handicraft Association. This Fair Trade Village is home to a wide variety of artisans who produce handmade goods using time-honoured practices. Peruse Angkor Artwork to see traditional lacquerware crafted using ancestral techniques. Stop at Phsar Chas, the oldest market in Siem Reap, where you’ll find stalls selling everything from fresh vegetables, seafood and meat to souvenirs.
Enhance Your Journey – APOPO HeroRATs Tour and Landmine Museum
Take a tour of APOPO, a non-profit organisation that trains African giant pouched rats to save lives by detecting landmines. Close by, the Landmine Museum shows the devastating impact of landmines, sharing personal stories of hope and resilience while highlighting ongoing de-mining efforts.
Enhance Your Journey – Horse-Drawn Cart Ride
Relax and watch the scenery go by as you travel through the Cambodian countryside on a traditional horse-drawn cart.
Enhance Your Journey – Quad Bike AdventureExplore authentic Cambodia away from the tourist crowds on a quad bike. Journey through rice fields, forests and villages.
Daily: Breakfast, Dinner
Insider Experiences
These are carefully crafted experiences designed to take your holiday from amazing to extraordinary.
Enhance Your Journey
Discover more in hand-picked destinations with these optional select experiences that provide further opportunity to pursue your special interests. Enhance Your Journey experiences are at an additional expense to your tour price.
Your Vietnam and Cambodia journey comes to an end after breakfast with a transfer to Siem Reap–Angkor International Airport for your onward flight.
Daily: Breakfast
from Auckland
The RV Lotus' Deluxe Twin Balcony Suites feature both indoor and outdoor balconies to savour unobstructed, sweeping views from the privacy of your suite, plus premium amenities including a mini bar, desk, wardrobe, flatscreen TV, climate control and an en suite with a shower.
Auckland
from $6939 per person share twin
The RV Lotus' Deluxe Twin Balcony Suites feature both indoor and outdoor balconies to savour unobstructed, sweeping views from the privacy of your suite, plus premium amenities including a mini bar, desk, wardrobe, flatscreen TV, climate control and an en suite with a shower.
Auckland
from $7739 per person share twin
Nestled in a prime location on the Upper Deck, the Sadec Twin Balcony Suites offer the same amenities of Deluxe Twin Balcony Suites with an even larger living space, plus an en suite featuring a spa bath.
Auckland
from $8439 per person share twin
The RV Lotus' Deluxe Twin Balcony Suites feature both indoor and outdoor balconies to savour unobstructed, sweeping views from the privacy of your suite, plus premium amenities including a mini bar, desk, wardrobe, flatscreen TV, climate control and an en suite with a shower.
Auckland
from $10,489 per person share twin
Please note: Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.
Disruptions to cruising and touring may occur due to operational issues, including high or low water levels, and unforeseen weather conditions
All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 27 Mar 26 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked.
HOT CODE: CMPTM130426
FLIGHT OR CRUISE CREDIT
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How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
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