Hanoi to Siem Reap
Welcome to vibrant Vietnam, a world of colour, culture and food. Enjoy the day at leisure and settle into a two-night Special Stay. This colonial ‘grand old lady’ of Hanoi boasts luxury rooms and amenities with an exceptional staff to cater your needs and comforts.
Rise and shine to a day of exploration in this nostalgic city with your first Scenic Freechoice.
Freechoice:
Choose to visit the History Museum and Hoa Lo Prison. The National Museum of Vietnamese History displays monumental components stretching across every period. Housed in a colonial French building completed in 1932, the design incorporated French colonial and traditional Vietnamese architecture. Continue to Hoa Lo Prison, which was used by the French for political prisoners, and later by North Vietnam for prisoners during the Vietnam War.
Alternatively, visit Ho Chi Minh Quarter and his Mausoleum, the resting place of Ho Chi Minh himself before visiting the Temple of Literature, originally built in 1070 as a university dedicated to Confucius, scholars and sages. Then discover the charm of the Old Quarter with its narrow alleys and stop at a local coffee shop to savor one of the local favourites, an egg coffee.
Thirdly, visit the ancient village of Bat Trang, a traditional porcelain and pottery community. Interactively learn the intricate steps involved in making these ceramic works of art. Afterwards at a house where locals worship their ancestors, a local elder explains the unique aspects of Vietnamese culture and its spiritual beliefs. Conclude the trip by learning all about Bánh Cu?n or rice pancakes, a dish of northern Vietnam that you’ll enjoy as part of a tasty self-made lunch of local specialties.
Enjoy a “green” electric car tour through Hanoi’s old quarter to tonight’s Enrich activity.
Enrich
For your Enrich Activity, attend a customary performance of Hanoi’s famous water puppets. As a VIP ticket holder, you will have premium seating as well as the opportunity to learn the secrets behind this illusionary show thanks to your special backstage pass.
After breakfast, checkout of your luxury accommodation and begin your four-hour journey to Halong Bay. Along the way you will drive through the prosperous farmlands of the Red River Delta before joining a two-night cruise onboard the new luxury Bhaya Soul for an awe-inspiring trip through the picturesque waters of this spectacular World Heritage-listed icon.
This stunning vessel provides a first-class experience from beginning to end. The luxurious features and suites allow a comfortable and exquisite way to explore Halong Bay reaching areas of the bay far beyond the day trippers and overnight cruises.
After breakfast, enjoy a Tai Chi lesson on the Sun Deck as the ship sails deeper into the National Park. Take control and jump into a kayak to paddle your way through a limestone cave system, and later take a bike ride on Cat Ba Island. Cat Ba Island has to be one of the hidden beauties of the region. Twined with jungle and wildlife, the island remains mainly untouched from large development.
After your adventure ashore head back to the ship to enjoy an exclusive to Scenic guests Sundowners activity whilst at anchor. Soak up the aromas in a wine tasting set against the backdrop of the karst Islands at sunset. Later, after enjoying the fine local cuisine in the onboard restaurant, try your hand at some squid fishing from the boat.
Relax during your morning cruise back to the harbour. After stopping for lunch and shopping en-route back to Hanoi, arrive back for an overnight stay. Later join a historical bunker tour at the hotel to learn about its place in the history of this capital city, a history that spans over 1000 years.
Freechoice Dining:
Tonight, you have a choice of venues for your dinner through Scenic’s Freechoice. Inspired by Parisian cafés, enjoy a taste of France right in the heart of Hanoi’s bustling street life at the La Terrace at your hotel.
Or indulge in Vietnamese dishes with a refined Indochine style at Ha Thanh Mansion Restaurant, housed within a century-old villa that stands as a testament to the rich history of Tonkin.
For the more adventurous, ride tandem on the back on a Vespa with a guide for a foodie tour of Hanoi’s Old Quarter, stopping at local food haunts for authentic Hanoi Street food with free flow drinks enabling you get a feel of the nightlife and vibe of the local Hanoi culture.
After a morning at leisure, fly to Ho Chi Minh City. Relax for the next two nights at your centrally located Caravelle Hotel Saigon, located downtown in the heart of Ho Chi Minh City.
After breakfast, travel to the Cu Chi Tunnels and spend the morning learning about the development and establishment of this hidden covered tunnel network that the Viet Cong soldiers hid in for months on end. Return to the city for a Pho lunch with the remainder of the afternoon at leisure.
Freechoice Dining:
Tonight, choose your Scenic Free Choice dining option from an exhilarating Vespa ride at night as your experienced driver winds in and out the hectic traffic of the streets, stopping at all the best local spots for the most scrumptious Vietnamese cuisines. Sample the best authentic street food and an unlimited supply of drinks and eating however much your stomach desires.
Alternatively, dine at Mandarine Restaurant, designed in the style of the Hue imperial court serving individual Vietnamese dishes.
Or for something totally different dine at Noir Dining in the Dark, a restaurant dedicated to helping the blind and visually impaired community.
Other choices include experiencing the street food and bars of Saigon on a Vintage Jeep or enjoying the offerings at Buffet 19 at your hotel.
After breakfast and checkout, visit the War Museum and Reunification Palace. The former Presidential House of South Vietnam become famous in 1975 with images of tanks crashing through its gates leading to the South’s surrender and end of the War of Independence.
After lunch, a coach will transfer you to My Tho where the breathtaking Scenic Spirit awaits. Start with a cocktail reception hosted by your Cruise Director. Take a stroll around the decks to orientate yourself as to where all the amenities are. After your welcome dinner, settling into your private suite does not mean you settle for service. At any time, your dedicated personal butler is free to swing by with a nightcap and delivery of your preferred pillows. A calm 4-hour sail brings you to halt off Cai Be where the ship will anchor overnight.
Start the day with a full gourmet breakfast – complete with champagne – before heading out to explore Cai Be.
Freechoice: Choose to travel via sampan to Tan Phong, a small island located near Cai Be town that is rich in alluvial soil suitable for tropical fruit orchards all year round. With a total area of more than 1,000 hectares, surrounded by silted sandbanks, canals and a mild temperature, Tan Phong has long been a friendly destination for eco-tourism. On arrival, try a hands-on experience at a workshop specialised in weaving water hyacinth into artistic crafts. Board a motorised buggy for a ride through endless fruit orchards, stopping to enjoy the tropical fruits and interact with a farm owner. Reboard the sampan and cruise to Cái Bè town to discover the local cottage industry where families make rice-paper and sweets from pop-corn, pop-rice and coconut.
Alternatively take a sampan from the Scenic Spirit to savour a delicious afternoon tea at the Le Longanier, a French colonial house restaurant, where staff will welcome you with tea, coffee and a range of local fruit and snacks for your tasting. You can dive into a local experience with a band playing music and performing traditional Vietnamese songs.
If you would prefer to enjoy the comforts of your ship, our highly skilled bar team is ready to welcome you to a hands-on cocktail/mocktail making class featuring fresh local ingredients.
After your morning activity, head back to the ship for lunch whilst sailing to Sa Dec. Relax and soak in the beauty of the scenery, visit the on-board library to read up on future ports, or head to the Scenic Spirit lounge to unwind with fellow guests over a glass of wine.
Board your sampan once again to explore the lively wet market where you can meet the sellers and marvel at their wares, including live fish, frogs and even snakes. This two-hour exploration will take you deep into the local lifestyle. You can also see the grand home of Mr. Huynh Thuy Le, a Chinese merchant who inspired Marguerite Duras’ novel L’Amant. Your expert guide will reveal the secrets behind this passionate tale of tragic love.
After returning to the ship, you will have time to take an evening dip in the pool overlooking the Mekong as the sun sets. Before dinner, experience a fantastically themed dinner on board the Spirit along with a lion dance performed by locals on the expansive Sundeck. The ship will set sail after your arrival back on board for the 6-hour journey to Tan Chau.
You may want to start with some exercise in the on-board gym, try stretching at the early morning yoga class or relax in the sauna. Then set off to discover the areas surrounding Tan Chau.
Freechoice: You could leave the city life behind at Tra Su Bird Sanctuary in Tra Su Forest. Travel by sampan through endless tranquil waterways, flanked by mangroves and lush greenery. This eco reserve spans 850 hectares and is an ecological haven for fauna and flora, home to more than 100 species of waterbirds.
Or experience a traditional way of life on Evergreen Island, joining local farmers for a morning of discovery. Back in Tan Chau, ride in a xe loi, a three-wheeled bicycle rickshaw that was introduced by the French in the 19th century and is a common form of transportation in rural Vietnam. Visit the recently renovated, brightly coloured Cao Dai temple. Caodaism is a new religion, established in 1926 in the southern Vietnamese city of Tây Ninh, and brings together beliefs and practices from Buddhism, Christianity, Taoism and Confucianism. Here, you will learn more about the mix of ideas that form the basis of this fascinating religion.
For your third choice, board a speedboat to visit Chau Doc, a major city in the Mekong Delta, and Tay An temple. Set at the foot of Sam Mountain, this elaborate temple is a mixture of Indian and Islamic architecture. Afterwards, board another sampan to visit Vinh Te canal and view life along the riverfront of Chau Doc, before stopping at a family-operated fish farm on your way back to Scenic Spirit.
After lunch upon your arrival back on board, enjoy sailing to the Vietnamese and Cambodian border. Some down time is a great way to relax and what better way to do that than heading to the Wellness Centre or Beauty Salon for a bit of pampering.
After clearing the border crossing procedure, the morning is at your leisure. Attend an on-board demonstration, enjoy some solitude in the library and observation lounge, or soak in the scenery from your private balcony whilst sailing upstream from the Vietnamese border to Phnom Penh, the capital of Cambodia.
Even the most developing countries have a standard of luxury and opulence. You can experience this this afternoon after arriving in Phnom Penh at the Royal Palace with the famous Silver Pagoda within, on your included visit to this must-see attraction.
Sunset Drinks
Later this evening, revel in our Phnom Penh by City Lights tour. You’ll get to witness the nightlife of the capital before stopping at a local rum distillery for your exclusive Scenic Sunset Drinks experience, including a private tour and tasting.
After breakfast, it will be time to head out and explore the city.
Freechoice:
You can choose to journey to the infamous Killing Fields and take a tour of the Tuol Sleng Genocide Museum, housed inside a former prison. These sites are a sobering reminder of the terrors unleashed by the Khmer Rouge regime in the 1970s. This moving tour will give you a deeper insight into the tumultuous history of Cambodia and the resilience of its people.
Passionate foodies may like to choose a hands-on cooking class. Take a trip to the bustling market with a local chef to purchase your ingredients, then head back to the kitchen to cook your own lunch, testing out the styles and flavours of Cambodian cuisine.
Alternatively, travel by remok, a local style of tuk tuk, to explore the French architecture and history of Phnom Penh. Finish the tour with shopping at the Central Market, famed for its unique Art Deco design and bright yellow façade.
At the conclusion of your tour, return to Scenic Spirit for lunch. The remainder of the afternoon is at leisure. Later this evening before dinner enjoy a cultural performance by the Cambodian Student and Children’s Organisation.
Board a bus this morning for the short drive to the ancient capital of Cambodia, Oudong. Here, experience the life of the monks and nuns who reside at the peaceful monastery. If you are lucky, you may be able to partake in one of the many festivals and traditional rituals often held here.
Return to Scenic Spirit for lunch before setting sail towards Oknha Tey, dedicated to the art of silk weaving. Travel by tuk tuk to the farm and learn about the process of silk production.
Sunset Drinks
Get an outfit ready for an evening of style with a Sundowner cocktail reception on the sundeck against the backdrop of Phnom Penh’s stunning scenery as the ships departs to Angkor Ban.
With travelling throughout South-East Asia comes the heat and what better way to cool down than socialising with a fresh cocktail and dipping your toes in the pool during your morning sail towards Angkor Ban. Learn the many ways to wear a krama, the traditional Cambodian scarf.
After lunch, you will call at Angkor Ban, a small settlement where time stands still. Explore its historic wooden houses, which date back over 100 years and survived the destruction of the Khmer Rouge. You can also visit a local school that teaches English to the students alongside their regular lessons. Back on board, learn the many ways to wear a krama, the traditional Cambodian scarf, as the ship sails towards Kampong Cham and Wat Hanchey.
Meet the novice monks at Wat Hanchey, an ancient hilltop pagoda and monastery. Walk (or drive) to the top and soak in some of the best elevated views of the cruise.
Enrich
Receive a traditional blessing from a monk and learn how to pray in a Buddhist pagoda before partaking in an alms ceremony, which contributes to the daily meal of the resident monks.
Sail back to Kampong Cham.
Freechoice:
This afternoon, explore Kampong Cham and its surrounds. Choose to learn about local folklore at Phnom Pros, a mountaintop pagoda that has long been part of a traditional legend. Tragically, in more modern times, the site was used as a Killing Field by the Khmer Rouge. The temple now features a Buddha Garden and is home to a local troop of monkeys. Afterwards, visit Wat Nokor Bachey, a unique architectural experiment that blends an Angkorian era temple with a new temple built inside it.
Alternatively, explore Kampong Cham’s history and industry with a drive past shop houses, remnants of the French colonial era, and the large Central market. Visit a local rubber plantation established by the French before stopping at a village known for growing betel nut, an important part of Cambodian culture.
Your third option today is a visit to Kho Penh Village. Located on Pen (Bamboo) Island, it’s only accessible by local remork after crossing by bamboo bridge or ferry from Kampong Cham. This remote village gives you a fascinating insight into the simple, rural lifestyle of farmers in Cambodia.
Back on board you will have time to relax and overlook the gorgeous sunset of the Cambodian skyline before your engaging farewell dinner with the crew.
Today we journey to Siem Reap via stops at Kampong Tom and the Angkorian bridge in Kampong Kdei. Siem Reap is a split in time with ancient and traditional architecture weaved between the modern developments. Step back in time at your hotel, a definition of luxury and your historical home for the next three nights in Siem Reap. This brilliantly appointed accommodation is styled with a mix of French inspired architecture, local interior furnishings, the attentive staff provide a service beyond expectations, and brilliant amenities fit for royalty.
This evening head to the colourful Cambodian Phare Circus where your VIP premium reserved seating awaits you. Beautifully dressed performers style a stunning show that is more than just a circus. The performers use theatre, music, dance and modern circus arts to tell uniquely Cambodian stories; historical, folk and modern.
The second day of your Siem Reap exploration starts with a delicious champagne buffet breakfast at the hotel.
Freechoice:
As part of Scenic’s Freechoice you have multiple options to choose from. Explore the 10th-century Banteay Srei Temple, a temple commonly referred to as the Ladies Temple because of its pinkish sandstone and dedication to the Hindu god Shiva. Afterwards visit the Landmine Museum, founded in 1997 with the aim to make the country safe through the removal of mines.
On another option visit Senteurs d'Angkor workshop to try your hand at producing your own local souvenir. Through different hands-on workstations, discover how the artisans make by hand soap with coconut oil, natural cosmetics, subtly scented balms, aromatic candles and local spices in traditional ways.
Alternatively, if you have enjoyed being on the water, sail on Tonle Sap Lake (July to February), a picturesque UNESCO biosphere reserve and dive deep into discovery when visiting and experiencing the life of a floating village.
Or take flight in a tethered balloon to discover the aerial beauties of the combination between traditional and modern Siem Reap. Enjoy the fresh air and take some remarkable photographs of the skyline as you lift into the skies of Siem Reap overlooking Angkor Wat below before visiting a Lotus Flower workshop. (Not available July-October 2025).
Later this afternoon explore Angkor Wat itself, the largest religious monument in the world. Originally constructed as a Hindu temple dedicated to the god Vishnu for the Khmer Empire, it was gradually transformed into a Buddhist temple towards the end of the 12th century. An afternoon visit provides the perfect light for those idealic pictures of this colossal structure. After the day of adventure, tonight is free to shop away at the night markets of Siem Reap or venture to Pub Street, both in walking distance or a short tuk tuk ride from your hotel.
Enrich
Begin the day with an early morning Scenic Enrich, marvel at the sunrise over the magnificent Angkor Wat before moving to a special location near a temple for a scrumptious champagne breakfast with food prepared by a Scenic sponsored, NGO supported local bakery school.
After breakfast, visit the atmospheric, jungle covered Ta Prohm Temple, before stopping at Angkor Thom and the multi-faced Bayon Temple. Fortunately, you have the remainder of the afternoon to discover more of the Siem Reap markets or relax at your luxury hotel after your early morning start.
Enrich
The final Scenic Enrich is truly a special and exclusive one, one that is best experienced first-hand to fully appreciate it’s scale. Your tour directors and Scenic team will leave you in awe as you enter a private magical gala themed dinner at Prasat Kravan, a small 10th-century temple consisting of five reddish brick towers on a common terrace. Including free flow drinks and a show featuring Apsara dancers in front of the candle lit temple ruins, this evening brings a most incredible end to what is a remarkable trip.
It is time to bid farewell to your fellow travellers and Scenic team as you get ready to depart Cambodia for your homeland or extended travels. Transfer to the airport and leave with a full camera and stunning memories to treasure.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. Disruptions to cruising and alteration to itinerary arrangements may occur. Hotels are indicative and are subject to change.
from Auckland
Luxury queen size slumber bed with pillow menu, Scenic Sun Lounge, Complimentary mini bar, Complimentary movies on demand, Hairdryer, alarm clock, telephone, In room safe, International power sockets and Luxury bathroom amenities, produced using local ingredients
Hanoi to Siem Reap
from $15,300 per person based on share twin
Luxury queen size slumber bed with pillow menu, Scenic Sun Lounge, Complimentary mini bar, Complimentary movies on demand, Hairdryer, alarm clock, telephone, In room safe, International power sockets and Luxury bathroom amenities, produced using local ingredients
Hanoi to Siem Reap
from $16,505 per person based on share twin
Please note: Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.
Fares subject to availability and may be withdrawn or changed without notice. 20% off Balconies & Suites is valid on new bookings only on specific sailings from 13th January and is valid for up to two adults paying the Saver or Ambassador fare (cruise fare only), 3rd/4th berth are not eligible for the 20% discount. 20% off Balconies & Suites and no single supplements offer is only valid on new bookings on these specific sailings: A12502, A22502, A12503, A22503, A12504 & A22504. The 20% discount has already been applied to the cruise fare price for Balconies & Suites on both fare types. Offers may be withdrawn or changed without notice.
FULL PAYMENT REQUIRED 10 MONTHS PRIOR TO DEPARTURE. Dollar Discount is available on select cruises and departure dates. Applicable to all cabin types. Offer cannot be combined with any other Super Earlybird/ Earlybird. If booking inside of 10 months prior, payment is required within 30 days
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How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
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