Customer Reviews

"Maia Holdem was very friendly and helpful. She provided all the information I needed and more! Her knowledge was fantastic and has been a huge help to us in planning our trip. Maia's communication was excellent; she even personalised it for our trip, which has made us even more excited!"

"Friendly, nothing is a trouble. Been dealing with him for years and always gets it right. Gets back too u when he says. We come all the way from Marshlands and wouldn't think of gng too anyone nearer"

"We use Sarah for all of our family travel and have done so for some time now. She gives us a great sense of confidence when doing long haul travel and we feel a sense of comfort knowing that she keeps ahead of the curve in this changing world we live in, always pointing out visas, connections and the pitfalls that travellers themselves don't always think of."

"Reuben was very helpful planning our trip with accommodation, also happy to help me with my visa to enter Bali which I was having trouble with. I would definitely use him next time we travel."

"Attention to detail and she ensured we had the best information and as promptly as possible."

"Prompt initial response and then follow up. Good options offered and booked exactly what I asked"

"Very experienced traveller who can offer many options to consider. Efficient transactions for booking details and settlement timelines. A thoroughly professional agent who we will always use."

"very pleasant to talk to and very helpfil"

"he is good explains things dosen't hurry you and answers questions about travel"

"Glen is very professional with how he deals with you."

"Promptness of contact after my initial enquiry"

"Very efficient and knowledgable agent"

"Excellent coordination for our booking and understanding our requirements. Also the speedy answering of phone calls was much appreciated."

"Very helpful, patient and understanding"

"She was well groomed, pleasant manner, and caring, was prompt with the quotes ans worked out the best deals for what I was looking for. I always ask to see Trudy when I want to plan an overseas trip"

"Really easy to deal with and super helpful"

"She listens to what we want and need and finds the perfect mix . Sometimes we are budget conscious sometimes we aren’t . Sometimes we want to be with people and sometimes we don’t. She does a wonderful job. Repeat offenders"

"Very easy to deal with, nice person and nothing seemed too much trouble. made the booking experience a stress-free ordeal, will definitely ask her to arrange out next travel."

"Very easy to deal with and very prompt replies. She also now here stuff and was able to help with flight dates and Travel insurance."

"She dealt with my enquire with ease and expressed help and support with her travel knowledge"

"I find Oliver very helpful, gives good advice. Always pleasant, nothing too much trouble"

"Alana’s attention to detail is impeccable. Her communication is prompt and responsive"

"Buzz is genuinely interested in what you want to do and offers the best option. Very professional"

"Very good and nice to deal with , allways seems to get exactly what I want , thumbs up from me"

"Responsiveness, acknowledgement & suggestions up to the mark. Worked out value for money options vs cheap options"

"Vicky provided clear, easy to understand information about our trip. She offered experiences that were suited to our preference and saved us money by offering up different airline choices that we may not have looked for ourselves."

"Teri was extremely knowledgeable and informative when looking into our travel. Her response time was great and she was very willing to help."

"Listens. Finds great options. Efficient."

"Replied back quickly"

"She was amazing to deal with, very helpful throughout the whole process. She was very knowledgeable end made the processes very enjoyable"

"Claire listened to all my request's and provided so many options - even when we changed our minds multiple times. We didn’t feel hurried or pressured to make a decision, and she provided expert advice when questioned on the best options for our family."

"Nicky gives fabulous customer service, very friendly, helpful and always with a smile. Nothing is too much to ask of her as she will always find the best option required for my needs"

"Easy to deal with offered good advice and suggestions"

"Paula has a wonderful nature about her,love her smile,and warm welcome,Paula is patient when I have difficulty understanding the travel documents, I'll always deal with her for my travelling"

"Knows travel and provided excellent hotel choice."

"Great to deal with. Lots of alternatives. Very professional but also personable."

"Lisa is excellent in every way. Meets my needs perfectly!"

"She was very efficient"

"Very professional efficient and friendly"

"Excellent communication and very prompt"

"She's very knowledgeable and had everything ready for us, with a few options to consider."

"Able to see me straight away without an appointment"

"Flight deals were closing on Sunday. We were a walk in customer on the Friday and our flights and accommodation were sorted at very short notice."

"she yook detailed notes and looked into everything we needed and was more than happy to make changes as we needed them"

"Extremely thorough and the communication was excellent"

"Amazing friendly professional service."

"We had a fantastic experience booking our flights to Bali through House of Travel. The service was seamless, efficient, and stress-free, making the whole process so much easier for our family. Everything was well-organized, and we truly appreciated the effort in finding the best options for us. Highly recommend their expertise and professionalism—thank you for making our travel plans so smooth!"

"very easy to get all sorted from start to finish"

"She was brilliant at helping me get what i required in a short space of time"

"She is fantastic best assist ever."

"Nicky was very welcoming even though we didn’t have an appointment. We found her to be knowledgeable and very forthcoming on handy hints for our trip."

"Kim is always cheerful helpful and goes next level to sort out options to best suit our needs."

"Prompt replies and nothing was a bother. Quick and efficient"

"She was quick to communicatie and arrange a time to meet that worked for me. When meeting with her, she was very familiar with where I wanted to go and had great suggestions for me. She also followed up on other handy details."

"Vicki's great"

"Michelle took care of a complicated booking (travellers from NZ and Aus) for a Bali 40th bday trip and made it super simple. Giving us options for a payment plans, flights on different dates, and countries and made a trip that was almost not going to happen, become a dream come true!! Her responses were quick and she was excited for us and super helpful. Honestly 10/10!!"

"She really wanted to get to know what we were looking for and enjoyed while on holiday. Asked lots of questions, which was great when she sent through options for us."

"Very fast in service and detailed in information requested. Very helpful overall."

"Carmel is extremely knowledgable, nothing is too difficult for her to organise. She is very understanding, and patient, and suggests the best way to go about things. I would thoroughly, (and have done) recommened her to anyone needing advice and assistance with their holday."

"She is very helpful. Follow up is great"

"Totally professional"

"Kimberley went out of her way to look after us. She made sure we were aware of all of the options. She even organised special dietary requirements."

"Listened and supplied exactly what I needed"

"Very quick response. Pleasant manner. Friendly. Efficient. Made everything very easy."

"History. Had Donna look after my travel for awhile."

"Jan always attends to my travel requests promptly and professionally. Excellent friendly communication and provides great advice."

"He was personable, knowledgeable and efficient when helping me with my bookings."

"Tiffs prompt and excellent communication with very clear advice and loads of options for flights & accommodation was exceptional. She made the process very straightforward & exciting! I would use Tiff again for our travel & will be sure to recommend her to others too with her attention to detail, exceptional communication she's a top tavel agent!"

"She was very helpful and gave us options. She also told us about all the extras available."

"excellent, very knowledgeable with great travel insights"

"Quick turn around, listened & met all of our family’s needs"

"Answered queries promptly Worked with us until we got what we needed."

"I knew where I wanted to go but not much else Jay was very helpful and knowledgeable and I felt like I had a good idea of what my holiday would look like by the time I left."

"Tuff was prompt with her responses to my queries and provided great detailed options. She was enthusiastic and made the holiday booking process enjoyable."

"Very pleasant and helpful"

"excellent"

"Natasha was knowledgeable about our destination and was able to suggest places to stay and activities that would make our trip more enjoyable."

"The way she was able to deal with us changing our minds and give us options so promptly."

"Super knowledgeable and friendly"

"Shes was fantastic, very approachable, friendly and helpful. Highly recommend her."

"Great communication, flexibility"

"Always responded to questions and inquiries quickly."

"Gave us useful informative suggestions to make our proposed holiday to Bali a better experience. This was helped by her recent holiday to Bali."

"Erica has been responsive and helpful throughout."

"Exceptional, service."

"We had previously been in to get a brochure and she gave us her card. So we just popped in a couple of days ago and asked if she was available to see us. We hadn't made an appointment but she spent time with us and took care of our flight bookings to Bali."

"Very quick in responding, and easy to talk to"

"Always good service and recommendations for my trips with the dates I provide. Great knowledge across country’s and activities when booking."

"Taylor was happy to answer any questions.. nothing was abother very informative about bali having recently been there ..her knowledge was very valuable booking flights and accommodation.."

"Very nice patient and personal service. Carla provided good advice around potential destinations and clearly knows her business. She then hunted down a good deal. Would totally recommend."

"Not so much Max but it was annoying that my Gmail directed his email to me to the Spam folder and I missed caluable days organising my trip. You need to get this fixed."

"prompt and completely on point"

"Expert knowledge about Bali and where to stay to suit interests"

"Welcoming excellent Extremely helpful"

"Steph was very helpful for my trip. I just emailed her the deal I wanted, the date to fly out & the names of who were travelling. She sorted the rest. Was super easy."

"Very helpful. Communication to one of ourvgroup away from Tauranga was efficient. Good suggestionson dates to travel etc"

"Very professional. Listened to my needs and secured the flights & accomodation I requested, in a very timely fashion."

"Communication was great but the day we had to come in was on AL - murphys law. But Kate was super on the day"

"Great quick & expert service."

"Sarah is lovely to deal with and understands the standard of accommodation that we’re looking for."

"efficiency"

"Amy is always very friendly and helpful, she listens to what we want and is very efficient."

"Goos service, friendly"

"Emma was very patient and professional when my partner and I came into enquire about Rarotonga ..but we decided to go to Bali instead. Emma found us great airfares plus accommodation. Yah now can't wait until May ??"

"She pulled our holiday together very swiftly, and effectively."

"As per usual, Dennis served us as if were his only customer."

"Prompt, professional, friendly and very helpful"

"Her friendly approach. Honest opinion & kindness."

"Easy to talk to, comes up with great ideas, very happy with accommodation she recommends"