Auckland
Fly Stay Cruise
from $14,835 per person share twin
- Travel 31 Mar - 19 Apr 25
Caribbean
Panama Enchantment
Epic Journey Through the Panama Canal: Fort Lauderdale to Los Angeles!
Set sail on an unforgettable adventure from the sunny shores of Fort Lauderdale to the vibrant city of Los Angeles. This cruise offers a unique opportunity to traverse the iconic Panama Canal, connecting the Atlantic and Pacific Oceans, while exploring stunning destinations along the way.
Departs
- 31 Mar 25 flying from Auckland, New Zealand
- 1 Apr 25 | sailing from Fort Lauderdale
Deal Inclusions
- Return Private executive transfers
- Return Economy class flights from Auckland
- Return Airport transfers
- 1 night Los Angeles Hotel
- 18 night cruise onboard Silver Moon
- Shore excursion
- Park & Immigration fees
- All-Suite accommodation
- All Meals & entertainment onboard
- Complimentary Beverages in-suite and throughout the ship- select wines, premium spirits, plus your own tailored mini-bar
- Complimentary Specialty Coffees, Teas, Soda/Soft Drinks
- Complimentary Shore Excursion at each destination
- Butler service in every suite, all guests are pampered equally
- Onboard Gratuities (excludes any Spa purchases)
- Enrichment lectures by highly qualified experts
- Self-Service Laundry
- Free unlimited Wifi
Cruise itinerary
01 Apr 2025
Departure 7:00pm
Miles of sandy beaches, lively outdoor events, and a charming web of waterways help to make Fort Lauderdale a relaxed, vacation capital of Florida. The excitement is palpable, as cruise ships and gleaming yachts gather in the harbour ahead of adventures and luxury journeys across the waves. Soak up the relaxed atmosphere in the canal-laced 'Venice of America,' as you enjoy big label shopping on Las Olas Boulevard - or visit fancy restaurants and bustling art galleries. For a wilder experience, the swampy wetlands of the Everglades sprawl away nearby. Fort Lauderdale Beach is a lively stretch of sand, bordered by palm trees, and sprinkled with crowds enjoying the Sunshine State's generous weather. The charming promenade of red-brick tiles extends right along the beach's length and rumbles with passing rollerbladers and cyclists. Flick across the waves while paragliding, or relax with a coffee or a margarita in a beachfront bar, as volleyball games play out in front of you. For a quieter beach option, Olas Beach lies a little down the coast towards Port Everglades, and has extra space to spread out and tan on acres of smooth white sand. Spot the backs of alligators waiting patiently, and the toothy grins of crocodiles patrolling the murky waters of the Everglades – the USA's biggest tropical wetlands. A haven of extraordinary wildlife, birds wade through its swamps, and black bears and panthers roam its wilds. Take to a plane to appreciate the full scale of the national park or purr along exploring its waterways in a fan powered boat.
02 - 04 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
05 Apr 2025
Arrival 8:00am
Get your sunglasses ready, because Cartagena is a riot of colour, charisma and Caribbean charm. The best way of seeing the city is by foot and soaking up the uniquely South American atmosphere. Stroll through the jumble of cobbled streets, step back in time, and enjoy one of the Caribbean’s loveliest destinations. Cartagena was declared a UNESCO World Heritage Site in 1984 as a shining example of an extensive and complete system of military fortifications in South America. The city’s strategic location, on a secluded bay facing the Caribbean Sea, meant that it was an essential stop from Europe to the West Indies during the time of commercial and naval exploration. Vestiges of this time are still to be found on the walls of several of the beautiful buildings lining the streets of the old town. The magnificent city is a walled fortress that stretches for 11 kilometres, dating from 1533 and once played host to Sir Francis Drake, who passed through in 1586 (and set fire to 200 buildings during his visit). Despite its 16th century roots, Cartagena today is a modern and glorious riot of colour. Fuchsia pink bougainvillea tumbles down from turquoise painted balconies, while well-preserved colonial buildings painted in vibrant colours line the streets. Take shelter from the heat and enjoy the sensual atmosphere that is so exclusively Colombian by grabbing a seat in a local bar, ordering a plate of Empanadas and enjoying a Guaro—the colloquial name for aguardiente — the country’s national spirit.
06 Apr 2025
Departure 12:30pm
Get your sunglasses ready, because Cartagena is a riot of colour, charisma and Caribbean charm. The best way of seeing the city is by foot and soaking up the uniquely South American atmosphere. Stroll through the jumble of cobbled streets, step back in time, and enjoy one of the Caribbean’s loveliest destinations. Cartagena was declared a UNESCO World Heritage Site in 1984 as a shining example of an extensive and complete system of military fortifications in South America. The city’s strategic location, on a secluded bay facing the Caribbean Sea, meant that it was an essential stop from Europe to the West Indies during the time of commercial and naval exploration. Vestiges of this time are still to be found on the walls of several of the beautiful buildings lining the streets of the old town. The magnificent city is a walled fortress that stretches for 11 kilometres, dating from 1533 and once played host to Sir Francis Drake, who passed through in 1586 (and set fire to 200 buildings during his visit). Despite its 16th century roots, Cartagena today is a modern and glorious riot of colour. Fuchsia pink bougainvillea tumbles down from turquoise painted balconies, while well-preserved colonial buildings painted in vibrant colours line the streets. Take shelter from the heat and enjoy the sensual atmosphere that is so exclusively Colombian by grabbing a seat in a local bar, ordering a plate of Empanadas and enjoying a Guaro—the colloquial name for aguardiente — the country’s national spirit.
07 Apr 2025
Arriving 6:00am - Departing 6:30pm
Enter the mighty Panama Canal, one of history’s most ambitious and spectacular stretches of waterway. Connecting the Atlantic and Pacific oceans, and slicing through the heart of a continent, the canal is a staggering engineering triumph, eliminating the need to traverse the treacherous waters of South America and Cape Horn. Sail one of the world’s great canals to appreciate the true scale of this achievement, as your ship manoeuvres between its vast, gushing locks and huge lakes. The French began construction in 1881, but the costly project was left abandoned and unfinished until the United States finally completed the work in 1914. Following the path of the Panama Railway of 1855, locks raise ships large and small 26 metres up above sea level to the canal’s elevated channel. New locks have recently been added, which allow the canal to accommodate ever bigger ships. Leaving the confinement of the locks, you will enter the canal’s channel, to sail through Panama’s core. Wide lakes are linked by painstakingly chiselled wedges of canal, which slice through the lush scenery. Look out for the Culebra Cut section, the most challenging stretch of the entire route to construct. The Bridge of the Americas is a vast arched landmark, which sweeps across the Pacific Entrance and was completed in 1962. It’s one of several huge bridges that you will sail below on the 51-mile journey, including the much newer Centennial Bridge, and the Atlantic Bridge, which spans the entrance close to Colon.
08 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
09 Apr 2025
Arrival 6:30am - Departure 6:30pm
Puntarenas sits on a spit of land parallel to the coast of Pitahaya. The mud and soil brought down to the ocean by the Barranca River and the action of some of the smaller rivers to the north of Puntarenas have led to a tongue of sand known by 1722 as Puerto de Arenas (Harbor of Sands). Were it not for a very narrow stretch of land known as “La Angostura” the city would be an island. The city of almost 100,000 inhabitants is the capital to the province of the same name, which hugs most of Costa Rica’s Pacific coast. Connected by road to San Jose, the country’s capital, Puntarenas is used by Costa Rican’s to cross by ferry over to the Nicoya Peninsula which is part of the Puntarenas Province and by cruise ships as a gateway to visit the various national parks in the interior. Puntarenas still is Costa Rica’s most important fishing port, while cargo is handled some 15 kilometers southwest on the mainland at Puerto Caldera, a port created in the 1980s. To cater to visitors, the beach area has been remodeled and the Paseo de los Turistas runs parallel to the beach with many seafood restaurant, cafes and bars.
10 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
11 Apr 2025
Arrival 8:00am - Departure 6:00pm
Puerto Quetzal is a relatively recent addition to the Guatemalan coastline. Completed in 1984, the industrial port remains essentially a gateway for the very exciting lowlands. Wander through the craft market and don’t be afraid to snap up some beautifully made hand woven shawls and bags. While Puerto Quetzal offers little in the way of excitement (although its long black beach is a lovely way to unwind), the real magic lies in nearby the Mayan ruins of Tika National Park. Tikal – not only a UNESCO World Heritage Site but also a 1.5 hour chartered flight away – encompasses 575 km2 of jungle, and is home to thousands of mysterious ruins, including the Pyramid of the Great Jaguar, the Central Plaza, the Palace of the Masks, the Lost World Complex, and Pyramid IV, the tallest of all pre-Columbian structures in the Western Hemisphere. Today the jungle is a protected bio-sphere (due to over-zealous felling) and is home to Toucans, Parrots, wild turkeys, howler monkeys and the occasional jaguar! If getting lost in the misty, tropical jungle of yesteryear does not appeal, then perhaps the postcard prettiness of La Antigua will. Antigua, the old capital of the kingdom of Guatemala (and UNESCO World Heritage Site) is Instagram gold – cobbled streets, lined with brightly coloured colonial buildings, a leafy central square, 16th-century ruins and surrounded volcanoes surrounding it. The city was founded in 1543 and was the seat of economic and religious power in the region for over 200 years.
12 - 13 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
14 Apr 2025
Arrival 8:00am - Departure 11:00pm
Fusing hippie chic, a start studded past and vibrant adventure, Puerto Vallarta promises a little of everything. The pretty resort town shot to fame in the early 1960s after Richard Burton filmed Tennessee Williams’ Night of the Iguana here. Director John Houston loved the city so much he built a house and welcomed stars of the stage and screen many times until his death in 1987. Puerto Vallarta’s proximity to the Bay of Banderas has given it a more interesting history than many other coastal town of the region, ranging from swashbuckling buccaneers and gold miners to a visit from President Nixon. Despite Puerto Vallarta’s nickname of “Gringo Gulch”, the town is a slice of pure Mexican colour. Stunning aquamarine seas lap pale yellow sands shoreside, while in town you’ll find winding cobbled streets lined with colourful buildings and charismatic boutiques. Enjoy the sensorial delights of the city by sipping a margarita in one of the many quirky bars, and snapping up everything from handicrafts to local artworks (there’s quite a bit of tequila themed goodies on sale too). Don’t forget to light a candle in the Nuestra Señora de Guadalupe church, a masterpiece of Roman Catholic architecture. The city is surrounded by tropical flowers and dense jungle and is overlooked by Sierra Madre giving Puerto Vallarta a little bit of a mystical feel. Over 350 species of birds call the jungle home, as well as countless other species of animals including iguanas, monkeys, jaguar, armadillos, ocelots and more.
15 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
16 Apr 2025
Arrival 8:00am - Departure 11:00pm
Found at the tip of Baja California, Cabo San Lucas is where the desert meets the ocean. Although it has received a makeover of modern Americana in recent years, this place is still a world away from everywhere else in Mexico. A trip to Cabo (the San Lucas is optional) will not leave you disappointed. With swaying palm trees, turquoise seas and long ribbons of white sand, this is a resort that ticks every box: great food, great nightlight which equal great times – for some. Others may prefer to scratch the surface just a bit deeper and travel along the peninsula that is known for its dramatic scenery of desert terrain and rugged coastline marked by many unusual formations. The sweeping views of the bay are simply sensational. A quick turn inward takes you to San Jose del Cabo, Cabo San Lucas’ older and more grown up sister. Offering a very much calmer and much more authentic atmosphere, just half an hour along the coast leaves you in its desert terrain, and leaves a very different impression from the lively beachfront bars and cafes of San Lucas. Perhaps one of the most stunning ways to see Cabo though is from the water. With the Arco de Cabo San Lucas featuring highly on many must-see lists, a trip around the bay is a must. The braver among you might also like to indulge their inner adrenalin junkie and swim with whale sharks – a memorable and totally risk-free experience if there ever was one. End your day of sightseeing with a fabulous sunset, a (tequila) sunrise in hand, watching the fishermen come home from their adventures.
17 - 18 Apr 2025
Days at sea are the perfect opportunity to relax, unwind and catch up with what you’ve been meaning to do. So whether that is going to the gym, visiting the spa, whale watching, catching up on your reading or simply topping up your tan, these blue sea days are the perfect balance to busy days spent exploring shore side.
19 Apr 2025
Arrival 7:00am
Los Angeles is so well known that it’s often referred to simply by its initials L.A. It’s a city that has accrued superstar status as home to Hollywood and is a magnet for anyone working in film, entertainment or the arts - or who wants to be.
The truth is that this vast, incredibly diverse city has so many fascinating facets it’s difficult to pin it down. On any given day, you can surf a wave, hike up a mountain, spot a celebrity or two and shop until you drop. It’s a work hard, play hard, party hard city, full of energy. A creative melting pot, constantly on the boil.
It’s almost a rite of passage to take a stroll down the Hollywood Walk of Fame, passing the TCL Chinese theatre which in all its glory, is a taster of some of LA’s quirky architecture. On to Sunset Boulevard, an iconic street seemingly capturing the very essence of L.A.
Music lovers head for the Grammy Museum then enjoy taking centre stage at the Universal Studios tour, where you get to play the star.
There’s a sandy beach for everyone in Los Angeles but for the extraordinary, try Venice Boardwalk where every bit of L.A. culture can be found from the wonderful, wacky and weird. Keep up with the locals and hop on an electric scooter, seeing the sights from Venice Beach to Santa Monica.
If shopping is not for you, people watching can become a serious hobby and a great way to soak up the atmosphere on Rodeo Drive, Beverly Hills.
Remember at the end of the day you’ve still not seen any stars, there’s always the Griffith Observatory.
Cabin Types
from Auckland
Vista Suite
The Vista Suite provides generous living space for all travellers. The Vista Suite offers all the comfort and attention to detail that you can expect aboard. A generous expanse of interior comforts — elegant décor, stunning bathroom and ample seating area, make this a cosy home away from home.
Classic Veranda Suite
The Classic Veranda Suite provides generous living space for voyagers. Located lower bow, the Classic Veranda Suite offers all the comfort and attention to detail that you can expect aboard — both inside and out. A generous expanse of interior comforts — elegant décor, stunning bathroom and ample seating area, make this a cosy home away from home.
Auckland
Fly Stay Cruise
from $17,329 per person share twin
- Travel 31 Mar - 19 Apr 25
Deluxe Veranda
Whether you are preparing for a dynamic day on shore, primping for a romantic dinner on board, or settling down for a quiet evening in-suite, you will be enveloped by the Deluxe Veranda Suite’s warm touches. Located in the ideal mid-ship position, the Deluxe Veranda Suite offers a comfortable interior luxury. But perhaps this suite’s finest asset lies just outside, as floor-to-ceiling glass doors open onto a furnished private teak veranda offering sweeping views of your destination.
Auckland
Fly Stay Cruise
from $19,365 per person share twin
- Travel 31 Mar - 19 Apr 25
Silver Suite
Step onto your terrace and bask in the calm feeling of the ocean breeze. Dissolve into the comfort of your king size bed. Prepare for the evening in the beautiful marble bathroom. The upper deck location gives the most spectacular of sea views, the spacious living area allows for comfortable relaxing where cosy nights in become veritable experiences in themselves. The two-bedroom configuration of this suite makes this it the ideal option for families.
Auckland
Fly Stay Cruise
from $31,819 per person share twin
- Travel 31 Mar - 19 Apr 25
Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.
Terms & Conditions
All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 21 Nov 2024 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked.
BLACK FRIDAY SAVINGS
Offer valid on new, individual bookings made between November 11, 2024 and December 2, 2024 on select voyages. Offer valid on select voyages. Guests booking with this offer will receive a saving of A$5,000 per person, on select cruises, limited to two guests per suite. Offer valid on Door-to-Door and Port-to-Port fares. Offer valid on all suite categories. Offer combinable with Promotional Groups, Venetian Society Savings, Event Certificates, National Account Amenities, Referral Savings, Onboard Savings, Combination savings and Kids Savings. The promotion is capacity controlled and can be removed at any time without prior notice. Single supplements apply and vary by voyage. Cancel and re-books do not qualify. Other restrictions may apply. Ships’ registry: Bahamas and Ecuador.
HOT CODE: SSCAlaska_US
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Continue to Esperance, where pristine beaches and stunning turquoise waters invite relaxation and adventure. Don’t miss the chance to visit Cape Le Grand National Park, known for its picturesque landscapes. Then, explore Albany, rich in history and surrounded by stunning natural beauty, including the iconic Torndirrup National Park.
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Frequently Asked Questions
How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
