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Avignon, France

Avignon to Amsterdam or v.v.

Lyon, Provence & the Rhineland

Discover the timeless beauty of Lyon, Provence, and the Rhineland with Viking Cruises. Immerse yourself in the rich history, culture, and breathtaking landscapes of these iconic European regions. From the vibrant culinary scene of Lyon to the sun-drenched vineyards of Provence and the charming villages along the Rhine, this curated journey offers an unparalleled experience. Enjoy luxurious river cruising aboard a state-of-the-art Viking Longship, where comfort meets elegance. Whether exploring medieval castles, savoring exquisite wines, or uncovering local traditions, this unforgettable adventure with Viking Cruises awaits you. Let House of Travel take you there.

Departs

  • 14 Nov 27 | Choose from a range of departure dates 2025 - 2027 including reverse itinerary options. Price based on 14 Nov 2027 sailing from Avignon to Amsterdam.

Deal Inclusions

  • 14 night cruise onboard a Viking Longship including all meals onboard
  • One complimentary shore excursion in every port of call
  • Free Wi-Fi (connection speed may vary)
  • Visits to UNESCO Sites
  • Enrichment lectures & Destination Performances
  • Beer, wine & soft drinks with onboard lunch & dinner
  • 24-hour specialty coffees, teas & bottled water
  • Port taxes & fees
  • Onboard Gratuities


Cruise Itinerary

Avignon, France

Embark your ship and settle into your stateroom. Avignon’s narrow streets are lined with churches and remarkable medieval buildings. This “City of Popes” was the papal seat for 70 years during the 14th century after the sitting pope abandoned Rome and fled here. The massive church-fortress Palais des Papes, or Palace of the Popes, was the center of the Christian world during that controversial period. It remains a work of Gothic splendor. Another of Avignon’s notable structures reaches into the Rhône, the ruins of the Pont d’Avignon. The 12th-century bridge, immortalized in folk song and dance, once spanned the river.

Arles, France

In the last days of the Roman Empire, Arles was the capital of Roman Gaul and boasts many Gallo-Roman ruins including Les Arènes; this ancient amphitheater seats 20,000 and is still used today for bullfights and plays. The town has an energetic feel, attracting farmers from the countryside to the frequent and famous Provençal market. It also enjoys a rich artistic heritage; the Mediterranean sunlight here inspired legendary Impressionist Vincent van Gogh to paint a number of works. Many of Arles’s sights are immortalized in his paintings.

Avignon, France

When the Catholic Church acquired Avignon during the 1300s, it quickly transformed the quiet riverside village into a major religious and cultural center. Evidence of the makeover is everywhere. In addition to the enormous palace, the church constructed a wall around Avignon and provided mansion-like residences to its cardinals. Avignon Cathedral was dwarfed by its neighbor, the Palace of the Popes. Centuries after the papacy returned to Rome, the Vatican called for a gilded statue of Mary to be placed atop the cathedral; her golden gaze still welcomes visitors today.

Viviers, France

The sleepy town of Viviers was founded during the 5th century. This former Roman settlement became a bishop’s seat, and conflicts during ensuing centuries required the town to be fortified. With the Renaissance came a more stable period of wealth that allowed many new houses to be built, including a fine example of the era that still stands, the Maison des Chevaliers. Some buildings date back to the Middle Ages, and time seems to stand still along the cobblestone streets of its Old Town, dominated by the 12th-century St. Vincent Cathedral with its beautiful windows.

Tournon, France

Tournon lies secluded between the river and the vineyard-blanketed granite slopes that nurture fine vintages. An ancient castle, built snugly into a rock, overlooks the riverside setting. A settlement has perched on this hill since Celtic times, but the stunning views from its overlook have never changed. The name of its neighboring wine-producing region, Tain-l’Hermitage, comes from the hermit who planted vines here after returning from the Crusades. Today, his vines are awash in sunshine and produce a port-like wine and some stellar whites.

 

Scenic Sailing: Rhône River

The lure of fine cuisine, charming villages and breathtaking vistas is never-ending along the Rhône River. Journey along this graceful waterway, meandering past vine-clad banks, and incredibly preserved echoes of medieval times and the days of the Roman Empire. The several locks through which the ship passes have helped to tame its waters, once unnavigable because of rapids, shallows and whirlpools. Today, a voyage along this stretch is a pleasant, gentle experience, surrounded by the hills and soaring mountains of the Rhône Valley.

 

 Vienne, France

Situated between France’s Burgundy and Beaujolais regions, Vienne is the gateway to Lyon’s countryside. It is one of the oldest towns in France, with a history that can be traced through its architecture. Among its Roman remains and artifacts, the Roman Temple of Augustus & Livia dates back to the 1st century AD. Its Roman amphitheater, nestled in the hills of Mont Pipet, is one of the best preserved in the nation. Vienne also boasts remarkably preserved medieval buildings and market ruins. Other landmarks include the Abbey of Saint Pierre and the Church of Saint-André-le-Bas.

 

 

Lyon, France

Lyon straddles the Rhône and Saône Rivers. After Paris, it is considered the country’s most significant cultural center. Amid a cityscape of red-roofed buildings, tree-lined boulevards and riverside promenades, the cobblestone streets of Old Lyon host a rich collection of Renaissance architecture and intimate traboules, unique passageways through buildings that connect adjacent streets, all of it overlooked by the grand basilica atop Fourvière Hill. The city also boasts a wealth of outstanding museums, cultural treasures and excellent Lyonnaise eateries.

Lyon, France

Lyon is known as the food capital of France. It is not uncommon for well-heeled Parisians to travel to Lyon for dinner. The city is surrounded by towns and villages that produce excellent fresh produce, and gastronomic outlets are plentiful here. The great chefs of Lyon enjoy celebrity status, whether they prepare classic recipes the traditional way or elevate them with their own signature touches. Their delicious meals may be paired with a glass of light, fruity Beaujolais from the north or a bold Rhône red from the south.

Burgundy, France

After breakfast, disembark your ship and transfer to your destination. For oenophiles, all roads lead to Burgundy, and one road in particular—the Route des Grands Crus—is the address of eight of the ten most expensive wines in the world. Sublime as it is, its wine tells only part of Burgundy’s story. This serene region is French culture personified, where farmers and vintners are as respected as the harvests they produce. While the region’s rolling hills are known for their superior wines and amazing cuisine, Burgundy’s villages are celebrated for their tranquil beauty and historical heritage.

 

Basel, Switzerland

Located where Switzerland, Germany and France meet, Basel reflects a fascinating blend of traditions. The city straddles the Rhine at the river’s farthest navigable point, and an alluring cluster of old-town buildings huddles along the riverbank. Around Market Square, guild houses recall Gothic, Renaissance and baroque splendor; the red-sandstone Rathaus, or Town Hall, is the centerpiece. More than 40 museums of art and culture lend modern polish to its history-rich streets. And there is no more refined way to sample it all than over cheese fondue or croissants. Embark your ship and settle into your stateroom.

Breisach, Germany

Breisach is a gateway to the fabled Black Forest region, built on a basalt rock outcropping in the Rhine plain. It is located in one of the warmest parts of Germany, across the river from French Alsace, famous for its wine growing. But Breisach, too, can boast about its wine: it is home to Europe’s largest cellars, with a storage capacity of more than 160 million liters. The most prominent landmark of Breisach is the Romanesque-Gothic St. Stephen’s Cathedral, built between the 12th and 13th centuries. Its two towers are visible from throughout the city and from the Rhine.

Strasbourg, France

The largest port on the Upper Rhine, Strasbourg is the cultural center of France’s Alsace region. Thanks to its location at the border of France and Germany, it boasts a convivial mix of cultural influences. The well-preserved Old Town is enclosed on all sides by the little Ill River, with sites so compact that it is easy to explore the “island” on foot. And there is plenty to explore: cobblestone streets lined with wooden houses and intersected by picturesque canals. Indulging in Alsatian café culture is central to any visit here; enjoy coffee and cake amid lovely half-timbered houses.

Speyer, Germany

The quiet German town of Speyer lies on the west bank of the Rhine. The city features a Romanesque imperial cathedral, burial place of eight emperors including some of the most famous Holy Roman Emperors. Speyer was once a major Celtic center that traded hands several times between the Romans and the Huns. The term Protestant originated here at the Diet of Speyer in 1529, when 14 free cities of Germany and six Lutheran princes protested the Edict of Worms that had banned the writings of Martin Luther and labeled him a heretic and enemy of the state.

 

Rüdesheim, Germany

Located in the heart of Germany’s Rheingau region, Rüdesheim is the area’s center of winemaking. The famed Drosselgasse, a cobblestone street lined with taverns that pour local vintages and spill music into alleyways, attracts locals and visitors alike. Half-timbered houses, narrow warrens and old inns lend the town a medieval flavor. Castles once provided security for the region, including the 9th-century Brömserburg Castle, the oldest on the Rhine. The Siegfried’s Mechanical Music Cabinet museum also houses an impressive collection of self-playing instruments.

Scenic Sailing: Middle Rhine

The Rhine River flows through one of Germany’s most scenic regions. As you sail its most picturesque stretch, the UNESCO World Heritage Site of the Middle Rhine, you will pass vineyard-blanketed hills whose steep slopes require vintners to pick grapes by hand, keeping a centuries-old tradition alive. Splendid castles line the banks, all of which have stories to share, and the Lorelei Rock presides at a dramatic curve in the river. This infamous river maiden mesmerized sailors with her song and lured them to their demise at her feet.

 

Koblenz, Germany

Koblenz is a traditional German city, founded more than 2,000 years ago. This former trading settlement rests on a massif of the Middle Rhine Highlands. Its cobblestone streets, wood-beamed houses adorned with flowers, ancient market square and medieval churches recall the fairy-tale Germany of old. At the “German Corner,” a massive equestrian statue of Prince William I observes the lovely riverside scene. The famed Teutonic Knights set up their first base here in 1216. The Romanesque Basilica of St. Castor, Koblenz’s oldest building, dates to 836.

Cologne, Germany

Cologne reveals its Roman heritage in its city layout and the ancient ruins that lie scattered through the town. Cologne’s modern plazas and Hohe Strasse host welcoming shops, enticing restaurants and cologne boutiques. Of note is the city’s 14th-century cathedral, a stunning example of Gothic artistry and a UNESCO World Heritage Site. Having survived Allied bombs during World War II, the cathedral’s imposing twin spires are visible for miles and its stained glass windows fill the interior with brilliant colored light. Its steps lead to a platform with astounding views.

Scenic Sailing: Waal & Merwede

Sail the bucolic waters of the Rhine, deep into the Rhine–Meuse–Scheldt Delta, as classic Dutch landscapes unfurl all around. Flat farmland, charming windmills and svelte poplar trees line the shores, and vast tracts of land stretch in all directions, growing all manner of bounty, from tomatoes to tulips. Gaze upon Friesian cows and tidy villages with their neatly laid farmhouses and marvel at how much of this land was reclaimed from the sea, with the aid of traditional windmills and the construction of dikes.

 

 Kinderdijk, The Netherlands

Kinderdijk is a village community in the Alblasserwaard province. This corner of South Holland, part of the scenic Waal and Merwede regions, has long been shaped by Rhine Delta waters. Kinderdijk is most known for its 19 remarkably preserved 18th-century windmills. The charming hamlet is located amid low-lying polders, tracts of land reclaimed from the sea by the power of the windmills and enclosed by embankments, or dikes. This legendary place calls to mind the 1865 novel Hans Brinker, in which a heroic boy plugs his finger into a ruptured dike.

Amsterdam, The Netherlands

Bid farewell to your fellow guests and journey home. Or spend more time exploring, perhaps joining one of our extensions.

Viking Lyon Map

Cabin Types

from Auckland

Viking ShipStateroom Legend And Prestige Standard Bed

Standard Stateroom

Standard staterooms feature a half-height picture window. They include two hotel-style beds that can convert to a queen-size bed, and a large private bathroom shower. All staterooms include a 40-inch flat-panel television with entertainment package, telephone, refrigerator, personal safe, hair dryer, bottled water replenished daily, bathrobes and slippers, individual climate control, and roomy wardrobe

Avignon, France

River Cruise

from $A9595 per person based on twin share

  • BONUS Fly Free up to AU$2400 per person OR AU$2400 per person cruise fare discount in lieu of flights
  • Priced based on 14 Nov 2027 sailing. Multiple departure dates 2025 - 2027 Avignon-Amsterdam or v.v.
  • Travel 14 Nov - 28 Nov 27
Viking French Balcony

French Balcony Stateroom

French Balcony staterooms feature a floor-to-ceiling glass doors that open to create a French balcony. They include two hotel-style beds that can convert to a queen-size bed, and a large private bathroom shower.

Avignon, France

River Cruise

from $A11,395 per person based on twin share

  • BONUS Fly Free up to AU$2400 per person OR AU$2400 per person cruise fare discount in lieu of flights
  • Priced based on 14 Nov 2027 sailing. Multiple departure dates 2025 - 2027 Avignon-Amsterdam or v.v.
  • Travel 14 Nov - 28 Nov 27
Viking Tir Veranda Stateroom

Veranda Stateroom

Stateroom size: 205 sq ft (includes private veranda), River-view stateroom with floor-to-ceiling sliding glass door opening to full-size veranda, Queen-size Viking Explorer Bed (optional twin-bed configuration) with luxury linens & pillows, Private bathroom with spacious glass-enclosed shower, heated floor, anti-fog mirror & hair dryer, and Stateroom steward & twice-daily housekeeping.

Avignon, France

River Cruise

from $A12,395 per person based on twin share

  • BONUS Fly Free up to AU$2400 per person OR AU$2400 per person cruise fare discount in lieu of flights
  • Priced based on 14 Nov 2027 sailing. Multiple departure dates 2025 - 2027 Avignon-Amsterdam or v.v.
  • Travel 14 Nov - 28 Nov 27

Please note: Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.

Terms & Conditions

RIVER OFFERS TERMS & CONDITIONS

TERMS & CONDITIONS APPLICABLE FOR BOOKINGS MADE BETWEEN 19 DECEMBER 2024 – 31 MARCH 2025 ON ALL RIVER SAILINGS (2024-2027)

  • Prices are per person, in Australian dollars and for Australian and New Zealand residents only. They are based on double occupancy and correct at time of printing. Prices include all advertised discounts, and all offers are subject to availability and may be withdrawn at any time. All offers are only valid for new bookings and only on selected departures made between 19 December 2024 - 31 March 2025 unless sold out prior.
  • A partially refundable deposit of AU$1000 per person (in the form of a future cruise voucher less a AU$100 cancellation fee) is required to secure a confirmed reservation within 3 days of booking otherwise reservation may automatically cancel.
  • Once final payment has been made, standard cancellation penalties apply. When booking airfares through Viking (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees also apply.
  • Displayed prices indicate the lowest available pricing across all available sailings from 2024 to 2027 and may have different offers applicable from those advertised for the promoted sailing years. Pricing for each itinerary can vary at short notice as availability changes and sailings close for the current season.
  • Complete terms and conditions may be found in the Viking Passenger Ticket Contract.

Flexible Deposit Policy (01 April 2024 – 31 March 2025) Terms & Conditions.

  • Our flexible deposit policy applies to new reservations only made between 01 April 2024 – 31 March 2025 and is combinable with all other Viking offers available.
  • Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher less a AU$100 per person cancellation fee.
  • Guests will have 24 months to select their new date and use their Future Cruise Voucher to make a new reservation on any river, ocean, or expedition cruise.
  • When booking airfares through Viking (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will also apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the future cruise voucher issued.
  • The future cruise voucher can be used on any new Viking cruise and will be applied at booking and must be redeemed by the expiration date prior to final payment.
  • The future cruise voucher has no cash value and will be applied as a ’Booking Discount’.
  • Once the voucher is redeemed, it cannot be re‐issued or used towards another cruise, and any unused balance of the voucher is lost and has no cash value.
  • Valid future cruise voucher is non-transferable.

APPLICABLE FOR BOOKINGS MADE BETWEEN 19 DECEMBER 2024 – 31 MARCH 2025 ON 2025, 2026 & 2027 SAILINGS ONLY.

Fly Free Economy Flights up to the value of AU$2,400pp when booking flights with Viking.

  • Fly Free is economy flight(s) for both guests up to the value of AU$2,400 per person (pp) to/from Australia/New Zealand.
  • If the flight cost exceeds AU$2,400pp the guest will cover the difference.
  • If flights are cheaper than AU$2,400pp the unused portion of the air funds will be waived and cannot be transferred towards any other portion of the booking or any other person.
  • A guest can use the AU$2,400pp to instead upgrade to business class or premium economy (booked through Viking) with the difference to be covered by the guest.
  • Any flight cost difference is to be paid at the time of flight booking.
  • Applicable if flights are booked through Viking and must be booked in conjunction with a selected 2025/2026/2027 Viking River cruise.
  • Flights are Viking’s choice of airline for selected major gateways in AU/NZ: ADL/AKL/BNE/CBR/CHC/CNS/DRW/HBA/LST/MEL/OOL/PER/SYD/WLG.
  • Guest must return their air form to Viking within 14 business days of receiving request for flights, otherwise Viking reserve the right to remove the free air promo and apply the respective in lieu of flights discount.
  • Valid on bookings made between 19 December 2024 - 31 March 2025.
  • Guest may not request to change to flights included promotion post campaign end date of 31 March 2025.
  • Viking will reach out to you or your travel advisor once flights are in the date range, at this point you may nominate your preferred departure/arrival dates.
  • Both guests must be on the same airline booking (PNR) and fly together in both directions.
  • Solo guests for River can use up to AU$4,800 towards their flights. Any unused portion of the air funds will be waived and cannot be transferred towards any other portion of the booking or any other person or booking.

Save AU$2,400pp and book flights independently.

  • Guests are eligible to get a discount of AU$2,400 per person (pp) off the cruise fare at the time of booking in lieu of the Free Economy Class flights.
  • Solo guests for River are eligible to get a discount of AUD$4,800 per booking off the cruise fare in lieu of the free flights.
  • Guests book their own flights independently of Viking.
  • Valid on bookings made between 19 December 2024 - 31 March 2025.
  • Guest may not request to change to flights included promotion post campaign end date of 31 March 2025.

All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 21 January 2025 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked.

 

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Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.  

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc.  Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want. 

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained.  Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant 

Many cruise lines have adults only areas, and some are even fully adults only cruise ships.  The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you.  Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand 

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.  

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.  

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type.  But because there is so much variety, there will be a cruise to suit everyone's budget.  It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness. 

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last.   Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday. 

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out.  Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

 

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.  

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant   - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship. 

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe.  We also recommend you keep your passport, and any important documents locked in the your safe also.


Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process.  Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space!  But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions.  Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.


Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do.  You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed.  A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure.  Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.


What currency is used onboard?
This varies depending on cruise line and destination.  You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.


What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking.  If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.


What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost.  However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane.  No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.


Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others.  But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family


Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite 
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls.  Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account.  Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service.  You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows.  Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you. 


Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork.  We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever. 

How can I cancel or make changes my cruise booking?
We know ‘life’ happens.  To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply.  Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling.  If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more  as these can vary by cruise liner